Reviews

Review Details

• Review fromKRISTINA S

  Date: 11/20/2024

  1 star

  KRISTINA S

  Date: 11/20/2024

  bought my car october. car was in shop a week and half later. I was able to drive that car MAYBE A FULL WEEK AND HALF . Ive had this car for a MONTH LITERALLY A MONTH and its been in the shop more than I have driven it. I would never in my life recommend this dealership to anyone who asked me ! Ive called the dealership multiple times even showed up in person and have gotten pushed away with services will fix this with no cost the axel had to be DONE , multiple recalls on that car and Im STILL WAITING FOR MY CAR TO GET AN APPOINTMENT FOR **** AT THIS POINT. Since it isnt the dealerships problem as I was told when I called and spoke wot **** ****** im making it a bigger ******* Not even a rental was offered for me and my three kids but yet I get a call to make sure my payment is on time . NEVER AGAIN WITH THIS S*** PLACE AS MY CAR IS STILL SOMETHING I CANT DRIVE ! Lets also put out there my 5 star review was at the time of purchase when they want you to scan the ** code to give a review right there and I will never do that again. A car that had recalls from July and I purchased the car October and Im dealing with the back issue ? Crazy. went to the shop monday 11/18 due to being ****** about not having my car all NOVEMBER and was told from *** the "owner" my car was currently being fixed at ****** ***** passed by the service center the same day and my car was STILL parked in the same spot. but i was told it will be done by wednesday. It is now wednesday and still no update on my car. they have had my car a whole month due to fixing "both front axels" an "o ring" the "module" "the bushings" . i asked for a reciept form the first time and was told they will have everything together when i pick up the car. A WHOLE MONTH NO CAR AND YOU EXPECT A PAYMENT DECEMBER ? never will tell anyone come here again. *** put 3000 out of his "own pocket" to fix my pocket . guess what ? i put 3000 down for the car . I PAID FOR THE CAR TO GET FIXED IF YOU ASKED ME

  AutoProved

  Date: 11/23/2024

  We are writing to address a recent review posted by ******** ******* regarding her vehicle purchase and subsequent service experience with us in October. While we understand the importance of addressing customer concerns, we believe the review contains inaccuracies and inappropriate language that do not reflect the full context of the situation.

  
  Ms. ******* purchased a vehicle from us in October and later reported a noise from the front axle. As a dealership committed to the satisfaction of our customers, we immediately scheduled a service appointment to investigate and resolve the issue. Upon inspection, our service team identified a faulty axle bushing, which we promptly replaced.

  
  Following this repair, Ms. ******* reported continued issues with the vehicle. We once again asked her to bring the vehicle back to our service department for further investigation. Upon a thorough evaluation, we discovered a recall and a ***************** Bulletin (TSB) related to the vehicle. To ensure the issue was addressed properly, we coordinated with a **** dealership to handle the necessary repairs.

  
  Unfortunately, there was a delay in obtaining parts from the manufacturer, which extended the repair timeline. While we understand that this delay may have been frustrating for Ms. ******** the issue was ultimately resolved at no additional cost to her.

  
  We take great pride in our customer service and transparency. While we regret that Ms. ******* was dissatisfied with the timeline of her repair, we stand by the efforts we made to ensure her vehicle was repaired to the highest standard.

  
  However, we are deeply concerned by the use of profanity and defamatory language in her review. While we value constructive feedback, we believe such language does not align with respectful dialogue or provide a fair representation of our dealership.

  
  Thank you for allowing us the opportunity to clarify the situation.

   

  Sincerely,

  *** ******

• Review fromKimber B

  Date: 04/10/2024

  1 star

  Kimber B

  Date: 04/10/2024

  Do NOT buy a car from here. They will sell you a car with historical faults (they clear check engine lights) they claim work was done to the car that I can prove was not done. When I bought the car their selling point was how the match or go lower than market value. I was never shown the **** on this car and was charged $3,000 over what it was worth. They responded by giving me paper work for a different more upgraded Jetta TDI. Their service department claimed they replaced the motor for my windshield wipers and the original parts are still on the car. Wrong filters were on the car. Ive heard horror stories from friends who have bought cars here over the years and even worse stories from former employees. Go anywhere else. Do not put your hard earned money into one of these clunkers!

  AutoProved

  Date: 04/11/2024

  Kimber, we are sorry to see your review based on rumors heard. All of our vehicles go through a rigorous 118 multi point inspection, PA state inspection and emissions inspection which is all documented with Carfax (We would lose partnership with false repairs). Many are unaware that clearing a check engine light will not allow an emissions machine to print a valid sticker until the vehicle is driven a set amount of miles to insure the issue is repaired. It would be difficult to earn a 4.7 score with Google and over 2,000 positive reviews with claims your review stated. We would love to give any future customer the ability to take their potential new vehicle to a 3rd party mechanic or dealership to back up the quality of our vehicles prior to purchasing!

• Review fromWhitney L

  Date: 11/27/2023

  1 star

  Whitney L

  Date: 11/27/2023

  I personally didn’t have a good experience. Sales person was not clear in mailed paperwork. I was to be the applicant and has a co-signer. They wanted me to sign under co-applicant. I gave a $500.00 dollar deposit that I asked for it back. I’m hoping management can find fault in that actions and do the right thing and return the deposit. We may have no messed up the paper work if there had been directions included or just a written note on who was blue high lighter and who was pink. Management claimed they held the car for a week but that isn’t true either. I gave me deposit late Tuesday. They were closed Wednesday and Thursday for the holiday and I arranged transportation to get the care Friday. Maybe a full business day it was help. I really hope they can do the right thing so I can change this from a 1 star to a 5 star review. Please refund my deposit

  AutoProved

  Date: 11/28/2023

  We appreciate the opportunity to respond to the concerns raised by Ms. L**** and would like to provide our perspective on the matter. We regret to hear about Ms. L****'s dissatisfaction with their recent experience at our dealership. We take customer feedback seriously and aim to address each concern with transparency. Regarding the issue with the paperwork, we would like to clarify that our intention is always to ensure clarity and transparency in our transactions. The paperwork provided was carefully prepared to outline the roles of the applicant and co-signer. We understand that misunderstandings can occur, and we apologize if the information wasn't as clear as it should have been. It's important to note that we took the vehicle off the market for one full business week, demonstrating our commitment to accommodating Ms. L**** and their co-signer. We also arranged for overnight shipping of the documents to expedite the process, given the distance and the co-signer's inability to be present in person. We appreciate the effort Ms. L**** made to secure transportation and understand that situations can be challenging, especially during holidays. Unfortunately, it seems there was a miscommunication regarding the signing locations, resulting in an assumption rather than a careful review of the provided documents. We assure you that the paperwork clearly indicated the necessary signatures and locations. Despite our willingness to accommodate their circumstances, we learned that Ms. L**** decided not to proceed with the transaction after the paperwork was signed in the wrong places. We were even prepared to go the extra mile by agreeing to drive the vehicle almost three hours away as requested. However, it seems there was a change of heart. We regret any confusion and inconvenience experienced by Ms. L****, and we value the opportunity to resolve this matter amicably. We understand their request for a refund of the $500.00 deposit and are willing to discuss this further to find a fair resolution. Please let us know if there is additional information required or if further clarification is needed. We remain committed to customer satisfaction and look forward to addressing this matter promptly. Sincerely, Ali N***** President AutoPROVED

• Review fromWhitney L

  Date: 11/27/2023

  1 star

  Whitney L

  Date: 11/27/2023

  I personally didn’t have a good experience. Sales person was not clear in mailed paperwork. I was to be the applicant and has a co-signer. They wanted me to sign under co-applicant. I gave a $500.00 dollar deposit that I asked for it back. I’m hoping management can find fault in that actions and do the right thing and return the deposit. We may have no messed up the paper work if there had been directions included or just a written note on who was blue high lighter and who was pink. Management claimed they held the car for a week but that isn’t true either. I gave me deposit late Tuesday. They were closed Wednesday and Thursday for the holiday and I arranged transportation to get the care Friday. Maybe a full business day it was help. I really hope they can do the right thing so I can change this from a 1 star to a 5 star review. Please refund my deposit

  AutoProved

  Date: 11/28/2023

  We appreciate the opportunity to respond to the concerns raised by Ms. L**** and would like to provide our perspective on the matter. We regret to hear about Ms. L****'s dissatisfaction with their recent experience at our dealership. We take customer feedback seriously and aim to address each concern with transparency. Regarding the issue with the paperwork, we would like to clarify that our intention is always to ensure clarity and transparency in our transactions. The paperwork provided was carefully prepared to outline the roles of the applicant and co-signer. We understand that misunderstandings can occur, and we apologize if the information wasn't as clear as it should have been. It's important to note that we took the vehicle off the market for one full business week, demonstrating our commitment to accommodating Ms. L**** and their co-signer. We also arranged for overnight shipping of the documents to expedite the process, given the distance and the co-signer's inability to be present in person. We appreciate the effort Ms. L**** made to secure transportation and understand that situations can be challenging, especially during holidays. Unfortunately, it seems there was a miscommunication regarding the signing locations, resulting in an assumption rather than a careful review of the provided documents. We assure you that the paperwork clearly indicated the necessary signatures and locations. Despite our willingness to accommodate their circumstances, we learned that Ms. L**** decided not to proceed with the transaction after the paperwork was signed in the wrong places. We were even prepared to go the extra mile by agreeing to drive the vehicle almost three hours away as requested. However, it seems there was a change of heart. We regret any confusion and inconvenience experienced by Ms. L****, and we value the opportunity to resolve this matter amicably. We understand their request for a refund of the $500.00 deposit and are willing to discuss this further to find a fair resolution. Please let us know if there is additional information required or if further clarification is needed. We remain committed to customer satisfaction and look forward to addressing this matter promptly. Sincerely, Ali N***** President AutoPROVED

• Review fromJoud M

  Date: 10/27/2023

  5 stars

  Joud M

  Date: 10/27/2023

  Amazing dealership! They gave me an insane deal on my car and worked with me every step of the way to ensure I had an amazing car buying experience! They found me the exact car I wanted within days and gave me an insane deal. Ali, Vince, and the entire team treated me like family! I will not buy a vehicle anywhere else!

  AutoProved

  Date: 10/28/2023

  Thank you so much for the wonderful review, our mission is to supply the community with an opportunity to conduct business with a local independent dealership close to them with assurance that the transactions will be smooth, efficient, fair and a friendly contact point for future needs.

• Review fromRalph S

  Date: 10/13/2023

  5 stars

  Ralph S

  Date: 10/13/2023

  First of all I did not bring a mechanic with me so there they already lied Those were 2 friends I brought Avoid this dealership

  AutoProved

  Date: 10/14/2023

  Customer will have to take ownership responsibility after 1 year and 2 months. We are unable to cover wear and tear maintenance items such as a lightbulb for a customer.

• Review fromRalph S

  Date: 10/11/2023

  1 star

  Ralph S

  Date: 10/11/2023

  Stay away from the dealership they are liars and scammers They sell you a car state they checked everything and didn’t do a damn thing Stay away from Wayne Howe the worst lying salesman they have. And don’t purchase their warranty it is useless

  AutoProved

  Date: 10/12/2023

  The vehicle that was purchased at the time, over a year ago, was 9 years old and the reference to what you wanted fix is cosmetic. Also, the service contract that was purchased does not cover maintenance like the bulb you referenced was being replaced.

  AutoProved

  Date: 10/12/2023

  This review should also be removed by BBB for violating guidelines regarding profanity.

  AutoProved

  Date: 10/12/2023

  Customer inquired about a vehicle 8/10/2022 via cars.com. Customer left a deposit for vehicle 8/11/2022 and applied for financing and received an approval 8/12/2022. Customer visited the dealership with a mechanic and walked through the vehicle, and drove it before purchasing it along with a service contract and taking delivery on 8/13/2022. Customer requested a copy of the contract again 8/20/2022. After a noted call, customer took delivery with no issues. On 10/11/2023, (One year, 2 months later) customer reached out to dealership and asked to pay for parts for a repair of the vehicle. Unfortunately we cannot repair vehicles for wear and tear items over a year after delivery. Customer also is dissatisfied about service contract purchased because it wouldn't not cover a light bulb. Unfortunately the service contract is specific to its repairs and light bulbs fall under maintenance items or a maintenance contract with customer did not purchase.

• Review fromBernie U

  Date: 08/04/2023

  1 star
  AutoProved in Allentown sold my daughter a car on Monday that they couldn't even show her because it was at they're service shop that is not located by they're sales lot. Yes completely understand that this is my daughter's fault as she is 20 and was completely excited to buy her second car on her own. With this being said she didn't see or drive the car till after the paperwork was signed. When driving the car there is a major vibration in the driveline. Also the calipers are so rusty that they don't work properly and they painted them to make them look new. Also the car must have been a flood car because seat brackets, bolts, rad support bolts, welds, door hinge bolts, hinges themselves are all rust. She requested that they check these problems out and they say nothing is wrong. They're ASE certified techs checked the car and there is nothing wrong. (Even know the brakes are very spongy) also they just inspected the car. Would not recommend this place to anybody as they will not do anything for her at all. They keep hanging up on her.

• Review fromCandy J

  Date: 06/13/2023

  2 stars
  I bought my car on June 2. Over the following week I noticed that when I go over 40 mph and brake, my car shakes. The faster I go and brake the more the car shook. I called AutoProved on June 9 and spoke to my "go to" guy. I explained what was going on and the earliest appt I could get was June 14. On Monday June 12, I called the salesman who sold me my car. I explained the issues and asked since I haven't had the car for 2 weeks do I still have to pay bc most car places give you a 30 dy grace period for any issues that may arise. I was told that since I didn't get the extended warranty there was nothing he could do and he can't override policy. He also said I'd be looking at $150/diagnostic plus whatever to fix the issue. I asked how this car passed inspection in May 2023 with this issue. Wayne tells me that "they" prob didn't do a road test where they go above a certain MPH and they didnt feel the shake. On June 13th I speak to the GM, Vince. I explained to him the situation. Vince looks up the car and states that it passed inspection with flying colors and that they wouldn't go over the speed limit to see if something is wrong with the car. He also told me that since the car is still covered under the initial factory warranty I could take it to any Hyundai dealership to get fixed. He then informed me that once you drive off the lot (with no warranty), doesn't matter if it's 2 days/weeks/years, it falls on the owner. He also brought up how old the car is (2019). I told him it wasn't about the age of the car bc I bought the car due to year and low mileage but I also expect that when I buy a car, new to me, there is nothing wrong with the car. I told him that this is an unfortunate practice that he and any other dealership practices. Although I like my car, it's unfortunate that there is already something wrong with it and the people that sold it to me won't do anything. I feel they didn't do a thorough inspection, I feel they did whatever to pass it and sale it.

• Review fromDaniel O

  Date: 07/13/2022

  1 star

  Daniel O

  Date: 07/13/2022

  Stay away. Vincent D********, sales manager is a horrible person, buy a car anywhere else

  AutoProved

  Date: 07/14/2022

  Sir, nobody deserves to be spoken to the way you speak to us. Both to our business development center and to the General Manager. The profanity, entitlement and immaturity on your end is the reason why we explained there will be no business conducted with you. Even after your reviews you continue to email comments like calling us losers and mocking our staff.