Business ProfileforVS Eyewear, Inc.

We ordered sunglasses through VS eyewear online. It took a very long time to receive our glasses. We were told that the frames we ordered were out of stock, but they could get a different color so we then proceeded with the color change. It still took a long time because even that frame they claimed was on back order when the glasses finally arrived they looked like safety glasses. I had emailed them and told them that maybe I selected something wrong and I explain the way I wanted the glasses I wanted them to look like sunglasses and not be see-through. They then proceeded to tell me that they could send them back out to have a mirror coat on them and I said OK that would be great and I paid for shipping them back plus an extra $50, it took several weeks and then I received them again for the second time and they were still completely see-through and looks like safety glasses. I then emailed them again just asking for my money back or something since they are still not what we want and I was told that they cannot get them to look like they promised, and that they could not be returned. I feel like we have been patient and understanding through this process. I even admitted that I may have not selected all the correct settings the first time. What I don’t understand is why they told me it could be fixed and then when I paid more to have that done and they couldn’t do it why I could not exchange them or at least get something I am out the $300 and still don’t have sunglasses.