ComplaintsforSteiner Realty, Inc.

• Initial Complaint

  11/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My complaint is regarding my Storage Bin. All of my belongings were emptied out and removed without my permission. I received no e-mail, text or phone call regarding any changes to the Storage Bins. My Bin was marked and written on a poster paper Stapled on the door in Big Numbers *** to indicate that Apt. *** occupied this Bin. I have live there for 13 years! Never had a problem until Steiner Realty took over a year ago. I currently reside at the address this happened. I call a Representative (Nicole) and asked her about my belongings. Nicole said there was a flyer placed indicating that the bins were being re marked but I never saw a flyer! Flyers get tore down all the time in that building! I only go to my Bin rarely. They broke my lock off and just removed all of my stored belongings. I had a lot of stuff! They never followed up on it. they know I still live there! I have not heard from anyone since I sent them a detailed e-mail. I feel like I should be compensated for my loss. But no one has gotten back to me on this matter. I felt like they had no regard for their Tenants property! a simple e-mail, text or phone call regarding changes to the Storage Bins would have avoided this mess. Also, there are two *** Storage Bins. the original *** Storage bin matching my Apt# could not be used when I moved in because the previous Tenant had there Stuff still in it so I was re-Assigned Storage Bin ***. The lasdt owners of the building placed a Poster sign (***) and Stapled it to the Storage Bin Door with big Staples. that has been my Storage Bin for 13 years. Steiner Realty was careless, and did not have the Storage Bins already being occupied listed in there files. They are suppose to have the listings! I want compensated for my loss!

  Customer response

  11/14/2022

  I received kims text regarding my bin being emptied out. I am declining the $100.00 towards my rent as compensation for my loss for 2 reasons: 1). The money you offered does not remotely match my loss. 2). The money you offered will just go back to your company with no real benefit to me! Sorry, but im not stupid! I worked very hard for my items. I want you to know that I genuinely DID NOT SEE ANY FLYER POSTED REGARDING THOSE BINS! I believe you may have put a flyer on the bulletin board but I never see flyers posted on the walls, ever! Also, I hardly go to my bin. The last time I was down there was June and that pouch was not there. Also, the last owners remarked that *** bin on a poster type paper saying *** because they assigned me that bin because the last person who lived in my apt. Left all their belongings and I could not move mine in there. I am the victim of a mistake. But this really could have been prevented if a email or text was sent out instead of flyers. There have been problems with flyers disappearing, ppl. Posting their own flyers covering up the buildings flyers. I stop looking at the bulletin board! Anyway, this is my response to this matter. I do not need to verbally talk about this no longer. But I want you to know, what you did was Hella wrong! It was either do it exactly my way or we pitching your belonging! You never left any room for possible error! Especially choosing to communicate via flyer! 
  
  PS:  I went downstair recently and filled out the pouch to my bin marked ***. Someone pulled the *** sign off. I want it noted that Apt *** is using that bin (***) in case the content in that pouch disappears! Thats all!
  
  

  Business response

  11/29/2022

  
  
  I am responding to the complaint ID ********. I am the COO and Associate Broker for Steiner Realty. I apologize for the delayed response. Casey S****** is semi-retired and the first notice was placed in his mail pile, but he was away in North Carolina. I received the 2nd notice today as I was off last week for the holiday. Please see my formal response below:
  
  We began managing *** ** **** ***. for the new owners on 3/4/22. The storage lockers were not well labeled. Several apartments appeared to have several storage lockers, some lockers weren’t labeled at all, and others had apartment tags on them, but did not have any contents or lock on them. We had tenants requesting lockers and we needed to resolve who was using which locker and if there were lockers that contained abandoned belonging from prior tenants. Additionally, if any tenant had more than one locker, we would need them to consolidate their stuff so we would have 1 locker for every unit.
  
  On 5/5/22, we posted new tags on each storage locker with blank name cards and notices (attached) on each locker explaining that they needed to use our cards to identify their storage locker. We asked that all lockers be identified by July 31, 2022, or we would presume the lockers were abandoned and clear the contents. Additionally, we posted the same notices throughout the building at all entrances to the building, in the laundry room, and at the elevator doors on each floor. We again posted a 2nd notice on 7/22 as some of the notices had been removed in the interim. Unfortunately, ******* ***** did not fill out the tags and we assumed that the stuff left in the storage locker she had been using was cleared and discarded on 9/1. We did not receive any other complaints from the building (50 units total).
  
  On 11/7 ******* called our office to notify us that her belongings in her storage locker had been cleared. Nicole, our assistant Maintenance Manager, apologized for the incident and assured her we did not intend to dispose of her stuff. We had presumed it was abandoned. ******* said we were lazy and should have reached out to her directly since there was an old label saying *** on that locker. Nicole again apologized and explained there were several lockers that were labeled with abandoned belongings. Indeed, there was more than 1 locker labeled *** and ******* was not claiming that locker was hers. Given the prior managers hadn’t managed the locker situation well, we had to take this step-in order to be able to manage it better going forward. Additionally, we informed her of our efforts to notify the building well in advance to which she replied, “I don’t read those things handing on the walls.” ******* was confrontational with Nicole at which point Nicole notified the Kim, our Regional Manager, and Kim notified me of the issue.
  
  I looked into our efforts and, while I feel they were adequate, I explained to Nicole that we should both post the notices and email the residents going forward before we clear storage lockers. Nicole understood and promised it will not happen again. Additionally, I had our regional manager call ******* to offer her a $100 credit for the aggravation. ******* did in fact tell Kim that she did not want the credit and I told Kim to issue it anyway, which she did.
  
  Please let me know if any additional information is needed or if there is anything else I can for you.
  
   
  Zolin C*** – COO & Associate Broker
  
  

• Initial Complaint

  08/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I gathered information for an apartment on ******* ****** & was advised to apply. The ad sounded terrific & the first thing mentioned ‘off street parking’. I paid $50 to apply & scheduled a meeting & get told a day later that they ‘forgot’ to mention that there is no overnight parking or guaranteed parking at that apartment. I then get told I probably can’t get my $50 back, so it’s clearly a scam to collect the money through false advertising

  Customer response

  08/24/2022

  From: ******* ******* **************************>
  Date: Tue, Aug 23, 2022 at 4:31 PM
  Subject: Re: Message from BBB.org
  To: BBB Info <[email protected]>
  
  
  Thank you for your help. Yes, please close as resolved. 

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