ComplaintsforKappa Publishing Group

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Initial Complaint
05/02/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a one year subscription to Kappa Publishing on Oct 11, 2021 using my credit card. I received the first issue (February) on December 16, but have received nothing since. I called about the missing April and possibly May issues (I don't believe there was a March issue) on March 29, 2022. The representative with whom I spoke said they were having a number of problems and she could not tell me when I would receive the missing issues. So, I told her that I wanted to cancel my subscription. She said that a refund of $26.62 would be forthcoming.This morning, May 2, 2022, I called to find out when I should expect the refund as it had not arrived yet. The representative with whom I spoke said that the "home office" was handling the refund and she had no idea when I should expect it. Thus, I am filing this complaint in the hopes that the BBB can help me get the refund to which I'm entitled.
Business response
06/02/2022
May 17, 2022
Dear ******** *******
Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files.
Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay in receiving their magazine/s, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon.
Subscribers will remain on file and will resume from last issue served; preexisting and renewals.
We do apologize for any inconvenience and dissatisfactory this may have caused. We have therefore enclosed **** ******'s refund check.

If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET..
Regards,
Kappa Publishing Group, Inc.
Customer Service Department
Customer response
06/02/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
04/22/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
12 issues payed for on 11/11/2021. None received. Please see copy of check and last correspondence from Kappa attached below.
Business response
05/03/2022
April 28, 2022
Dear ******** *******:
Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files.
Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay in receiving their magazine/s, in which unfortunately
Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon.
Subscribers will remain on file and will resume from last issue served; preexisting and renewals.
We do apologize for any inconvenience and dissatisfactory this may have caused. We have therefore enclosed complimentary issues to enjoy until this matter is resolved.
If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET.
Regards,
Kappa Publishing Group, Inc. Customer Service Department
Business response
06/28/2022
June 1, 2022
Dear ******** *******
Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files.
Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay on our subscription files in receiving their magazines, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon.
Subscribers will remain on file and will resume from last issue served; preexisting and renewals. We do apologize for any inconvenience and dissatisfactory this may have caused.
We have therefore enclosed *** ******* refund check. With this letter in your files; we do consider this matter setteled.
Good news!! This matter has been rectified and labels are now being produced and the arrearages of the magazines are now being mailed.
If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET.
Regards,
Kappa Publishing Group, Inc. Customer Service Department
Customer response
06/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
04/19/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have ordered a magazine subscription to pro wrestling illustrated in january of 2022.And i have not recieved a single issue and i have reached out to them in march and i have not recieved anything still.I just want what i payed for a magazine subscription to pro wrestling illustrated .It says to please allow 8 to 12 weeks but it has been 4 months already and nothing.
Business response
05/03/2022
April 28, 2022
Dear ******** *******:
Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files.
Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay in receiving their magazine/s, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, Darwin will find a resolution in solving this matter soon.
Subscribers will remain on file and will resume from last issue served; preexisting and renewals.
We do apologize for any inconvenience and dissatisfactory this may have caused. We have therefore enclosed complimentary issues to enjoy until this matter is resolved.
If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET.
Regards,
Kappa Publishing Group, Inc. Customer Service Department
Customer response
05/05/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:They are sying that they hired a company to send out there issues and mail them.They sent me two complimentary issues and said they would keep my name on file.They said the conpany they hired ****** or something is having a hard time mailing issues because they cant get into the system to get addresses so they say its not there fault but hope company will fix soon.They said there are a lot of disgruntled customers not recieving issues and canceling service so this is bot a resolution to this.They are still printing the issues so the problem is bot with printing its with sending this does not make sense to me what so ever.

Regards,

***************************

Business response
06/28/2022
June 1, 2022
Dear ******** *******
Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files.
Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay on our subscription files in receiving their magazines, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon.
Subscribers will remain on file and will resume from last issue served; preexisting and renewals. We do apologize for any inconvenience and dissatisfactory this may have caused.
We have therefore enclosed *** ******* refund check. With this letter in your files; we do consider this matter setteled.
Good news!! This matter has been rectified and labels are now being produced and the arrearages of the magazines are now being mailed.
If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET.
Regards,
Kappa Publishing Group, Inc. Customer Service Department
Customer response
06/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
04/13/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My complaint is echoed by all the complaints I have read on your website: check sent, check cashed, no book, call to Kappa same excuses, one book received, two months no other book, call to kappa no answer just busy signal, call to kappa leave message no return call. It is hard to believe I am making calls to a small office building in Pennsylvania handling all these customers for customer services. I checked it out on the internet. I just want a $51.00 refund and I will take my chances on finding a cryptogram book at the grocery store. Thanks for any help you can give me.
Business response
05/03/2022
April 28, 2022
Dear ******** *******
Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files.
Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay in receiving their magazine/s, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, Darwin will find a resolution in solving this matter soon.
Subscribers will remain on file and will resume from last issue served; preexisting and renewals.
We do apologize for any inconvenience and dissatisfactory this may have caused. We have therefore enclosed **** ********* refund check. With this letter in your files; we do consider this matter resolved.
If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET.
Regards,
Kappa Publishing Group, Inc. Customer Service Department
Customer response
05/31/2022
Per my account the check from Kappa Publishing cleared my bank. Friday May 27, I received a Cryptogram game book. Talked to Betty this morning and she said I had an active subscription. She told me she had the authority to cancel my subscription if I wanted. Of course I told her to do that and she said she would contact the main office. I hope this ends the problem.

Sincerely
****** *********
Sent from my ******
Initial Complaint
04/12/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Online order with Kappa Publishing, for set of 6 crossword puzzles, on 3/25/2022. Received confirmation with my name, mailing address & transaction number, by email. My credit card was charged $19.50 as soon as my order was placed. I have had no update on shipping and/or expected delivery date. Today, (4/12/2022,) I contacted business by their requested email address. Their response was "need your mailing address." I responded that they had my mailing address with my order. There has been no other contact, by this business. I would like my credit card credited for the $19.50 charge.
Business response
05/03/2022
April 28, 2022
Dear ******** *******
Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files.
Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay in receiving their magazine/s, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon.
Subscribers will remain on file and will resume from last issue served; preexisting and renewals.
We do apologize for any inconvenience and dissatisfactory this may have caused. We have therefore enclosed **** ****** refund check. With this letter in your files; we do consider this matter resolved.
If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET.
Regards,
Kappa Publishing Group, Inc. Customer Service Department
Initial Complaint
04/12/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered a one-year subscription for Collectors Crosswords from Kappa Publishing Group LLC via check in early December 2021. The $42 check was cashed on Dec 13, 2021. Subscription was to be filled in 6-8 weeks. I called Customer Service at 10 weeks, after receiving nothing, and was advised that, yes the check was casked on Dec 13, but it was not considered a late delivery until March 9. I rudely was told to wait for that date. I called again on Mar 13, at 13 weeks and beyond the "late" delivery date, and was told by a lovely representative that they have a new billing system and that no subscriptions had been fulfilled in over 12 weeks. I canceled the subscription on the spot and requested a refund. I asked how long it would take since they were having problems with their new billing system. I was told to expect my refund in 2-3 weeks. It's now April 12, 2022, a month later. I have heard nothing. I've been on hold for over 15 minutes trying to get through to customer service again. Either this is company a scam or a completely inept business. I see BBB complaint after complaint about them. I want my refund.
Business response
05/03/2022
April 28, 2022
Dear ******** *******
Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files.
Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay in receiving their magazine/s, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon.
Subscribers will remain on file and will resume from last issue served; preexisting and renewals.
We do apologize for any inconvenience and dissatisfactory this may have caused. We have therefore enclosed **** ****** refund check. With this letter in your files; we do consider this matter resolved.
If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET.
Regards,
Kappa Publishing Group, Inc. Customer Service Department

Customer response
05/04/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
04/08/2022
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I sent an order form in with a check for $42.00. The check cleared in February. Still have not received. First email from them requested more info. I did not remember the name of the publication, but sent it later. No reply since March 10, 2022. I have sent 4 emails since then.
Business response
05/03/2022
April 28, 2022
Dear ******** *******
Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files.

Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay in receiving their magazine/s, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon.
Subscribers will remain on file and will resume from last issue served; preexisting and renewals.
We do apologize for any inconvenience and dissatisfactory this may have caused. We have therefore enclosed *** ****** refund check. With this letter in your files; we do consider this matter resolved.
If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET.
Regards,
Kappa Publishing Group, Inc. Customer Service Department
Customer response
05/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
04/07/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 2-2-22 I sent an order in for 12 issues of Collectors Cross Words and a check for $42.00.Months have gone passed and I have not received my order. I have since sent two letters to them to ship my puzzles immediately and no one has responded to my requests. My bank has informed me that Kappa has cashed my check and still I have no puzzles. I would like my puzzle order sent to me or my $42.00 refunded immediately. Sincerely ***************************
Business response
04/19/2022
April 11, 2022
Dear ******** *******
Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files.
Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay in receiving their magazine/s, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, Darwin will find a resolution in solving this matter soon.
Subscribers will remain on file and will resume from last issue served; preexisting and renewals.
We do apologize for any inconvenience and dissatisfactory this may have caused. We have therefore enclosed complimentary issues to enjoy until this matter is resolved.
If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET.
Regards,
Kappa Publishing Group, Inc. Customer Service Department
Initial Complaint
04/06/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a puzzle, they cashed the check at the end of November. It's supposed to be eight weeks. It has been over 16 weeks. I have sent emails with only one response, "oh, gee, we have a new system..." Sure. I tried calling on several occasions - please hold ... forever. No ability to leave a message. No feature for a call-back. No response to latest email. I'm glad I didn't give these guys a credit card number
Business response
04/19/2022
April 11, 2022
Dear ******** *******
Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files.
Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay in receiving their magazine/s, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon.
Subscribers will remain on file and will resume from last issue served; preexisting and renewals.
We do apologize for any inconvenience and dissatisfactory this may have caused. We have therefore enclosed complimentary issues to enjoy until this matter is resolved.
If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET.
Regards,
Kappa Publishing Group, Inc. Customer Service Department
Initial Complaint
04/03/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Still have not received my puzzle books. Called and promised I would get ASAP. Emailed several times with no response. My credit card was charged months ago. I want my puzzles or refund of $44.00
Business response
04/19/2022
April 11, 2022
Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files.
Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay in receiving their magazine/s, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon.
Subscribers will remain on file and will resume from last issue served; preexisting and renewals.
We do apologize for any inconvenience and dissatisfactory this may have caused. We have therefore enclosed complimentary issues to enjoy until this matter is resolved.
If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET
Regards,
Kappa Publishing Group, Inc. Customer Service Department

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