ComplaintsforKappa Publishing Group

• Initial Complaint

  08/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On June 27 I mail an order and a check to them. On July 5 my bank got the check, I order some books from them , ..I have not heard from them. I did contest them . I have copys of every thing. My order and check that want to my bank..and a copy of the contact note I send them. It is now July 29. I think I waited for them to respond,

  Customer response

  08/19/2022

  From: ************************* <*********************>
  Date: Thu, Aug 18, 2022 at 12:24 PM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: Better Business Bureau <[email protected]>
  

  
  
  

        I got the books today,,,Thank you for your help.. ****************************

• Initial Complaint

  07/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order for a one year subscription to Collector's Crosswords for $64.20 USD on behalf of my mother on Oct 4 2021. By March, she had only rec'd two issues so she asked me to get in touch with them. I emailed customer service in March and they advised there was " a delay with the fulfillment house mailing issues". I noted at the time that the same magazines were available at my local *******. By April she still hadn't rec'd a magazine so she asked me to cancel the remainder of her subscription. I emailed them on April 5 and asked them to cancel the remainder of the subscription and refund the **** for the prorated amount owed which is $53.50 USD. They emailed me back on April 7 to let me know the subscription was cancelled and I again asked about the refund. They got back to me on April 11 to say that the subscription was not paid for and to provide them proof. My mum had to call **** to request her October statement which I emailed to Kappa on April 28. I rec'd no response so I emailed again a few times and heard back from them on May 6 that "refunds are handled by the home office" but no contact info for said Home Office. I emailed again a few times and finally got the contact info for "Home Office" which is [email protected]? ************ option #* for assistance. I called the number on May 15 and spoke to a rep named Jameel who confirmed the credit of $53.50 was being processed. I waited until May 22, still no refund on the **** so I emailed Home Office, but I kept hearing back from Customer Service advising me to contact Home Office at [email protected]? ************ option #*. Finally on June 7 I heard back from someone in Customer Service advising that the refund request was sent to Home Office on May 31. Ever since then I have called Home Office at ************ #* at least 20 times. Each time I do the person who answers tells me to contact Home Office at ************ #2. I am clearly getting the runaround.

  Customer response

  08/30/2022

  Hi again!

  
  

  I just wanted to update you, the cheque Kappa sent me has still not cleared my account - my bank has had it for 6 business days.  I will get in touch with my bank tomorrow to see if it needs more time to clear or has bounced.  I will let you know once I find out.

  
  

  Thanks,

  ******

• Initial Complaint

  07/20/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have subscribed the Horoscope Guide published through Kappa Publishing company for years. I have either not received the monthly copy or received it near the end of the month which is worthless to me. I have heard every story under the moon why I havent received them. I am paid up until April 2023. To get a copy that has already been paid for, I have to either pay for a single copy, or buy it digital which is hard for me to ready. Please help me get my money back for 2 months of digital subscription June 2022 and August 2022, my money back for June2022 single copy, and August 2022, and September 2022 single copies that I purchased today. I should not be paying for monthly issues that I have a yearly subscription for its the only way to get it on time. A horoscope book is not like a crossword puzzle book, its no good after the days in the month passes. I have been patient, but Im tired off all the lies month after month. If Kappa wants to reimburse my yearly subscription and I start ordering monthly copies, I will be ok with it. My complaint is again, I have a yearly subscription thru April 2023, and I have purchased single copies and digital copies in additional. Oh, one good thing about Kappa publishing, I did talk to a man in late June, and he went and pulled July2022 and sent it to me personally. I dont have his number any longer, thought all issues were corrected, and I cant get customer service to send me back to him. Thanks for all your help.

  Business response

  09/15/2022

  July 29, 2022 
  

  Dear ******** *******/ 
  

  Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files to mail the magazines. 
  

  Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay on our subscription files in receiving their magazines, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon. 
  

  Subscribers will remain on file and will resume from last issue served; preexisting and renewals. We do apologize for any inconvenience and dissatisfactory this may have 
  caused. 
  

  Good News!! ****** has figured out some solution to this dilemma and label are now being produced, unfortunately it will take a few more months to get caught-up with the rearranges. All subscriptions will be extended of extra months due to this delay. 

  If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET. 
  

  Regards, 
  Kappa Publishing Group, Inc. Customer Service Department 

• Initial Complaint

  07/05/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I sent Kappa Publishing a check for $29 on 12/10/2021 for a special on 2 crossword puzzle subscriptions. I didnt receive anything. Then I had my bank send me a copy of my check they deposited on 1/03/22. On April 11th 2022 I sent a copy of the check and a letter to Kappa requesting my subscriptions or my money back. They refuse to respond.

  Business response

  08/25/2022

  July 21, 2022 
  Dear ******** ******* 
  Thank you for inquiry regarding your order form and payment. Please accept our apology for the delay in processing your request. 
  Unfortunately, we show no record on file reflecting your payment of $29.00 Please provide a photocopy of the back of your canceled check reflecting Kappa's endorsement, and mail all pertinent information as to what you were ordering to the following 
  address. 
  Kappa Publishing Group Inc. 
  PO Box 96 
  Fort Washington PA 19034 
  Upon receipt of this information, we will give our immediate attention in resolving the matter to your satisfactory. Also please indicate which is the first and last name. 
  Please accept our apologies for any inconvenience this may have caused. 
  If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET. 
  Regards, 
  Kappa Publishing Group, Inc. Customer Service Department 

  Customer response

  08/25/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ******* * **** * *****
  
  I sent all the copies they requested of cancelled check and dates and order . They finally got back to me and since I gave them proof ( I did this back in Apr also but they didnt respond) they are now going to fullfil the order. 
  

• Initial Complaint

  06/23/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Dear BBB, I'm having problems receiving my Horoscope Guide printed magazine. On Sept. 30, 2021, I ordered on Kappa Publishing's website a one year printed subscription to their Horoscope Guide magazine. I'm attaching the Subscription Confirmation. I received the Jan. - April 2022 issues, but never received the May issue. I had to contact the Customer Service for Kappa Books in April as I couldn't access the Kappa Publishing Customer Service link. I wrote that I would like a May replacement issue. I did receive it, but on the last Sat. of May! I'm also attaching the email correspondence from Kappa Books Customer Service in May. I also ordered a single Horoscope Guide's Feb. 2022 issue, but haven't received that either. I'm attaching that email. Lastly I wrote the their editor, Ken Irving, on June 18. That email is also attached. I still don't have the June issue. I would like my monthly issues delivered in a timely fashion, preferably at the beginning of the month. All the other printed magazines I subscribe to come at least the month before that particular issue (June before the July issues!) I've never had any problems getting my mail (and I get international mail too), even though some people think that Albuquerque, New Mexico is not in the USA! Thank You.***********************

  Business response

  08/25/2022

  July 21, 2022 
  Dear ******** ******* 
  Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files. 
  Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay on our subscription files in receiving their magazines, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon. 
  Subscribers will remain on file and will resume from last issue served; preexisting and renewals. We do apologize for any inconvenience and dissatisfactory this may have caused. 
  Good News!! ****** has figured out some solution to this dilemma and label are now being produced, unfortunately it will take a few more months to get caught-up with the rearranges. All subscriptions will be extended of extra months due to this delay. 
  If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET. 
  Regards, 
  Kappa Publishing Group, Inc. Customer Service Department 

  Customer response

  08/27/2022

  Dear Better Business Bureau:
  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I received the attached letter by snail mail last month.

  I still don't have the single copy of the Feb. 2022 Horoscope Guide that I paid $5.99 back on April 18 via *******.  Maybe I should ask for a refund from ******.

  Thanks again for all your help.
  

  
  Regards,
  
  ***** ******
  

• Initial Complaint

  05/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I paid in full for a 9 issue subscription. After 4 months of delivered issues, they stopped sending me the publication I paid for. They have been incredibly unresponsive as I've tried to resolve this and continue service for the last 3 months. They have yet to continue my service and take weeks to respond with more non-answers. I want what I paid for or my money back in full.

  Business response

  06/28/2022

  May 20, 2022 
  Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files. 
  Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay on our subscription files in receiving their magazines, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon. 
  Subscribers will remain on file and will resume from last issue served; preexisting and renewals. 
  We do apologize for any inconvenience and dissatisfactory this may have caused. We have therefore enclosed complimentary issues to enjoy until the matter is resolved. 
  If you 
  have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET. 
  Regards, 
  Kappa Publishing Group, Inc. Customer Service Department 

• Initial Complaint

  05/11/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On November 10, 2021 I sent a check to Kappa Publishing under the name of Horoscope Guide for a two year renewal subscription to commence after 2/22/22 which would be my last issue. I have been a subscriber for over 25 years. When My subscription was done and March 2022 arrived with no communication or magazine I tried to contact them. I was told there weren't any magazines left for that month and there were labeling issues. I have called numerous times and given excuses. I would like my $63. back ASAP! The person that answers ************** is named ***** and I feel scammed because my check was cashed right away and it is now over 6 months. Can you please help me? There are other online retailers that sell this magazine i.e.; ****** which I may order from because they seem to have them readily available.

  Business response

  06/28/2022

  June 1, 2022 
  

  Dear ******** ******* 
  

  Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files. 
  

  Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay on our subscription files in receiving their magazines, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon. 
  Subscribers will remain on file and will resume from last issue served; preexisting and renewals. We do apologize for any inconvenience and dissatisfactory this may have caused. We have therefore enclosed **** ***** refund check. With this letter in your files; we do consider this matter setteled. 
  

  Good news!! This matter has been rectified and labels are now being produced and the arrearages of the magazines are now being mailed. 
  

  If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET. 
  

  Regards, 
  Kappa Publishing Group, Inc. Customer Service Department 

• Initial Complaint

  05/10/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I sent Kappa Publishing a check for 21.60 towards a three issue magazine special they advertised in their book. ******* Bank check no.**** They promptly cashed the check on March 11. I never received my magazines. I called them and they won't answer the phone I've e-mailed them and they won't reply to the e-mail. I requested either the magazines or a refund. They will not respond.

  Business response

  06/28/2022

  May 20, 2022 

  Dear ******** *******

  Thank you for your inquiry regarding our mutual customer name and address referenced above. Kappa has undergone transitioning of out sourcing the subscription data base to a Company named ******, due this transition they are unable to produce labels from our subscription files. 

  Due to this unforeseen problem customers are upset, disgruntled and cancelling their subscription/s due to this hold/delay on our subscription files in receiving their magazines, in which unfortunately Kappa has no control over this unfortunate situation. We remain hopeful, ****** will find a resolution in solving this matter soon. 
  Subscribers will remain on file and will resume from last issue served; preexisting and renewals. 

  We do apologize for any inconvenience and dissatisfactory this may have caused. We have therefore enclosed complimentary issues to enjoy until the matter is resolved. 
  

  If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET. 
  

  Regards, 
  Kappa Publishing Group, Inc. Customer Service Department 

• Initial Complaint

  05/10/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  11/9/2021 Kappa Publishing cashed 2 checks for the following purchases: check #*** for $28.80 for Quality Popular Crossword Puzzles Annual subscription to be delivered to ***************** - *************************************Villa Ridge, MO ********* AND ck # *** for $54.00 for 1 annual subscription for ***************** at above address AND 1 half price Gift Subscription to be delivered to ******* (****) **** at *****************************************, Eureka, MO  *****.to date (6 Months) Nothing has been received by either party. I have e mailed Kappa **************** several times since April and I only a message advising that the request has been forwarded to someone in Customer Service to handle. TOTAL PAID $82.80 - The order does not have a tracking number or order number because the order was placed by Mail. However, I do have front & back copies of the checks cancelled on 11/9/2021 - stating nature of the check payments. NOTE: phone calls to Kappa Also go unanswered.

  Business response

  08/25/2022

  July 21, 2022 
  Dear ******** ******* 
  Thank you for inquiry regarding your order form and payment. Please accept our apology for the delay in processing your request. 
  Unfortunately, we show no record on file reflecting your payment of $82.80. Please provide a photocopy of the back of your canceled check reflecting Kappa's endorsement, and mail all pertinent information and the title of the magazine to the following address. 
  Kappa Publishing Group Inc. 
  PO Box 96 
  Fort Washington PA 19034 
  Upon receipt of this information, we will give our immediate attention in resolving the matter to your satisfactory. 
  Please accept our apologies for any inconvenience this may have caused. 
  If you have any question or concerns, please feel free to contact us at the address and telephone number indicated above between 8:30am-5:00mp ET. 
  Regards, 
  Kappa Publishing Group, Inc. Customer Service Department 

• Initial Complaint

  05/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have had a subscription to Kappa Publishing's Crosswords Only magazine for at least 9-10 years. I mailed a check to them for a subscription renewal on October 11, 2021 and it was processed on October 28, 2021. I had not received any issues by January 10, 2022 and contacted them, asking for a refund of my $31.50. I exchanged a number of emails and have had no success, so am appealing to you for help. I see that you have had numerous other complaints about Kappa Publishing. I am on a very limited income and while $31.50 might sound relatively insignificant to some, I can't afford to "throw that amount away." I am uploading a copy of my continued email exchange. I hope it is useful. If more information from me is required, please let me know. My phone number is ************ and my email address is ************************* Thanks for any help you can give me!*************************

  Customer response

  06/06/2022

  On June 1, 2022, I received a refund check for $31.50 from Kappa Publishing Group, along with a copy of a letter they indicated they had sent to ****-********************* on May 26, 2022, letting her know they were sending me a check, although the letter made it sound like The Better Business Bureau was receiving the check.   I suspect.it was written by someone not well versed in writing in English, as the message was a bit awkward. 

  
  

   My printer is not working so I cannot scan that letter for an attachment, but if you want me to make you a copy and mail it to you, I will be glad to do so 

  
  

  Apparently the business changed hands and that was their excuse for not handling many subscription requests correctly.

  
  

  Thanks for your help with this problem!

  
  

  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩