Business ProfileforConnect America

I ordered a Medical Alert system for my mother in Phoenix 13 months ago and have been paying the monthly charge. I cancelled my credit card on file due to fraud and found out my mother hasn't used Medical Alert for six months.I calleed Medical Alert to cancel my Mom's plan. They were supposed to send a return label for the equipment. She hasn't received it.Meanwhile, I have been harassed with phone calls three times a day asking for a new credit card number to continue service. The calls are from random numbers. Some are robo calls and others have a live person. I spoke to a customer service rep, stated I cancelled and asked for the calls to stop. However, it hasn't. The calls are relentless. This is harassment and needs to stop immediately.Just send the return label to my mother so she can return the equipment and quit calling me about giving a new credit card to continue the service. It's over. I would never recommend your company after this terrible experience.Please have a manager call me to confirm I will not receive another phone call.