Reviews
This profile includes reviews for Connect America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 26 Customer Reviews
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Review fromrichard r
Date: 01/29/2025
1 starrichard r
Date: 01/29/2025
On 26 December 2024, I emailed my contact at this company to ***ort an issue with the functionality of the device. My brother was charged the monthly fee days later. After 4 (four) more emails my contact ***lied on 13 January 2025 with an apology. My contact then stated she'd forward my cancellation of service on and a ***resentative would follow up. On 28 January 2025, ***, another monthly charge. So, I emailed again and finally decided to phone on my own even though previous phone calls were met with no solution (wait times were astronomical and when I did complete the automated 'call back' request, no one called back). The *** on the other end of the phone claims there's no note to cancel service. The *** on the other end refused to credit the charges stating also that all charges remain until devices are received. Stay tuned, fingers crossed we get our $96+ back. Incompetent and borders on fraudulent business ************* CAN YOU RATE THIS BUSINESS AN 'A+' FOLKS, DO YOU READ THE REVIEWS?Connect America
Date: 01/30/2025
Good Day
This matter is being sent to our ********************************** Team for review and an update will be posted immediately upon availability of such.
Thank you
Connect America
Date: 01/30/2025
Good afternoon
******** ****** from our ********************************** has called today and left voicemails in an attempt to resolve the matter
Thank you
richard r
Date: 02/07/2025
Where are you leaving voice mails? To date, not I nor the phone number on the account has received said voice mail. Again, incompetent. H.OW C.AN the BBB RATE THIS BUSINESS AN 'A+' FOR C.RYING .OUT L.OUD!??Review fromErika B
Date: 01/09/2025
1 starErika B
Date: 01/09/2025
I cancelled service and the run around began. Back and forth. I have an email from an agent (after seventeen tries, saying my service has been cancelled yet I am getting constant calls 'needing my payment updated.' My mom passed. The service is not needed. Why are they hounding us? It's like a bad SNL sketch. I did see the same names over and over here. They must all just use the names interchanged. I've contacted the *** fraud department.Connect America
Date: 01/10/2025
Good Day
The matter is being sent to our Billing/Finance/Revenue Managerial Team for review and we will provide an update immediately upon availability.
Connect America
Date: 01/10/2025
Good Afternoon
Per ******** ****** from our ********************************** Team, who reviewed the account, it was determined that a credit of $22.95 will be applied and the account will be cancelled
Review fromRonald B
Date: 01/06/2025
1 starRonald B
Date: 01/06/2025
service was terminated 7-19-2024. paid all bills. contacted company-did not want equipment returned. we keep getting bills -contacted company twice told service was disconnected and not to pay the bill. they would take care of it. still receiving bills customer is 91 years old and does not comprehend well---believe company is trying to take advantage of her.Connect America
Date: 01/08/2025
Good ************************************************* Team will be reaching out via email to obtain more info to locate the account in question and work toward resolving the matter
Connect America
Date: 01/08/2025
Good afternoon,
Per ******** ******, from our ********************************** Team, who reviewed the acct, the ******************** unit has indeed been offline, so, the balance will be credited off to reflect a zero balance and to stop all collection calls. Ms. ****** says a call will be placed to follow up with the customer to let them know the acct is finalized, closed and canceled
Review fromnancy k
Date: 12/18/2024
1 starnancy k
Date: 12/18/2024
The refund policy was not honored. I emailed Daniel H. over and over after he sent the refund label and the package (unopened) was received. Spoke to a rep (Maria E ) who told me that a refund was never initiated. Asked to speak with a manager and "they were busy." I will never see the 300 dollar refund. I wrote to the BBB and the company has no record of the purchase. I should have researched prior. Despicable. I can also provide, email exchange, refund label, tracking information and people I've spoken with.Connect America
Date: 12/26/2024
Good Morning
This is being referred over to our Billing/Finance/Revenue Supervisor and Manager for review. An update will be provided immediately upon availability.Connect America
Date: 12/26/2024
The billing Supervisor attempted to contact ***** but there was no answer. She left a message with her contact info to please follow up .Review fromMichele L
Date: 12/12/2024
1 starMichele L
Date: 12/12/2024
On 11/05/24, I purchased a Medical Alert system for my parents. I included a Fall Alert detection device for the added fee of $10 per month and p***aid for a full year. I received the system on 11/09/24 and installed it for my parents. The Fall Detection device gave 2 false ********************* within a 24 hour period, which caused unnecessary panic for my parents. On 11/09/24, I emailed the company to request a return and refund for the Fall Detection device. The ********************** never responded. On 11/15/24, I called the company and, after being transferred to a couple different departments, was connected to someone who approved the return and emailed a p***aid return shipping label. I was informed that I would receive a full refund of $120 for the Fall Detection device. On 11/16/24, the Fall Detection device was returned to the company, utilizing their p***aid return shipping label. Tracking information shows that the device was received by the returns agent on 11/18/24. On 11/22/24, I called customer service and was informed that a refund request had not yet been submitted for the device. She informed me that she would submit the request on that date. On 11/26/24, I emailed the customer service *** who had sent the return label to me and advised that I had not yet received my refund. I did not receive a response to this email. I also called the company on 11/26/24 and spoke with a customer service ***. The *** informed me that the refund had not been processed yet. On 12/02/24, I again emailed the customer service ***. I did not receive a response to this email. I also called customer service on this date and was informed that the refund had not been processed yet. On 12/11/24, I called customer service to request my refund again. The customer service agent stated that my refund had not been processed. I have filed a dispute with my credit card company. This company is refusing to honor its return policy.Connect America
Date: 12/13/2024
Good Day,
A Billing Supervisor will be reaching out to client directly to assure the issue has been addressed and to see if any other matters require attention. I will respond with the outcome once the client is contacted . Thank you !Connect America
Date: 12/13/2024
Good Morning , Billing supervisor spoke to ******* to inform her that the $120 has been returned to her ** company once she disputed the charge and we no longer have the funds to issue a refund. Advised her that we will not dispute the charge and the funds will be returned to her from the ** company. She stated that once she sees that she will remove the dispute.Review fromnancy k
Date: 12/10/2024
1 starComplete scam. I spoke with Dennis over a month ago and was told I could send the unused, unopened device back and be refunded to over 300 they charged. Emailed him back over and over and nothing. Finally got through to a Maria and she told me that a refund was not initiated. Did they think I was just going to buy, return and expect nothing. I asked Maria to speak with a supervisor and "they weren't available." I spent 20 minutes listening to hold music. I was told that I'd surely be refunded by Maria. I had to check back in another month. This is obscene. We never even opened the box! STAY AWAY!!!!!Review fromMary L
Date: 11/18/2024
1 starMary L
Date: 11/18/2024
It has been one frustration after another with medical alert system through connect america. I absolutely Do not recommend!Connect America
Date: 11/19/2024
Good Morning,
What is the exact nature of the grievance? Was it technical issues or billing related? Our supervisors are here to assist if needed and would welcome the chance to do so.
Review fromSue b
Date: 11/12/2024
1 starSue b
Date: 11/12/2024
While my mother was very pleased with her service, she recently disconnected it and returned the equipment in July 2024. However, she continued to be billed for her service. When I called on October 9th regarding a refund request, I was told it would be returned by November 9th 2024. Since we hadn't received the refund by that time, I called back on November 12 asking about the refund. This time I was told it was still being reviewed. When I asked to speak to a supervisor, I was told a supervisor would call me back in ***** hours. I was also told that they would send an email to their finance department, and it would take 3-5 days for a response. This is the most pathetic customer service I have ever encountered! It should never take more than a month to refund a customer, and it should never take 2 days to have a supervisor call back. It is completely absurd! However, after reading the reviews, I see we are not the only ones. I will be contacting the ************************ regarding their billing practices and suggest others who have left complaints do the same.Connect America
Date: 11/13/2024
Good Morning
This is being referred over to our Billing/Finance/Revenue Supervisor and Manager for review. An update will be provided immediately upon availability.Connect America
Date: 11/19/2024
Good mornin,
******** ****** from our Billing/Finance Revenue Leardership team attempted to reach out to the customer on 11/14/24 and left a message for a call back. The refund in question was processed on 11/13/24
Review fromDEB N
Date: 11/01/2024
1 starDEB N
Date: 11/01/2024
Fraud alert! We were told multiple times AND per recorded directions -- *all* we needed to do to cancel was: pack up the items, mail to a specific address, record tracking number, call in 14 days with the tracking number, account will be closed. I've just done that and now they are saying they don't have the device and won't ********* NOT USE THIS SERVICE!!!!!!!!!!!!!!!Connect America
Date: 11/08/2024
We will have a billing supervisor reach out asap to review complaint -will respond with the outcome .Review fromDiane B
Date: 09/02/2024
1 starDiane B
Date: 09/02/2024
My mother purchased the medical alert on May 13, 2023 for $599 for a year. After finding out that her insurance gives them for free she called to cancel this around five days prior to the years end. At this time she was advised that the contract would be cancelled and that she had to send back the equipment, which she did send back. A month later she seen her bank was charged the $599 for another year. She called and they apologies and stayed she would be issued a credit in 30 days. That 30 days came and she received her credit however it was for $514.45. She then called back and was advised that she was not only charged a restocking fee that was never mentioned over the phone on original purchase call, but was also charged the days AFTER the contract ended up to the time that the box was received back to the company, which was also NOT advised of this process during the initial cancelation call. My mother has since placed a call to her attorney for the non complaint charge to her account as well as the ***********************.Connect America
Date: 11/13/2024
Good Day
This is being referred over to our Billing/Finance/Revenue Supervisor and Manager for review. An update will be provided immediately upon availability.Connect America
Date: 11/14/2024
Good Day,
Per our Billing/Finance/Revenue Leadership:
The refund for this account was processed in accordance with our return policy. The client was called to discuss the policy, however, there was no answer, so, a voice message was left for the client to return the call.As a courtesy an additional refund in the amount of $35 has been processed back to the credit card on file.
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