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          Find a Location

          Aqua America, Incorporated has 24 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAqua America, Incorporated

            Utility Water Company
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            762 W Lancaster Ave

            Bryn Mawr, PA 19010-3402

            Get Directions
            Visit Website
            (877) 987-2782

            Customer Reviews

            1.01/5

            Average of 69 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            184 complaints closed in last 3 years

            75 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 138

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company provides wastewater and water utility services.

            Business Details

            This is a multi-location business.

            Find a Location

            Aqua America, Incorporated has 24 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              762 W Lancaster Ave, Bryn Mawr, PA 19010-3402
              BBB File Opened:
              1/1/1973
              Years in Business:
              138
              Business Started:
              5/1/1886
              Business Started Locally:
              5/1/1968
              Business Incorporated:
              1/1/1968
              Type of Entity:
              Corporation
              Alternate Business Name
              • Aqua PA
              • Aqua Ohio
              • Aqua Illinois
              • Aqua North Carolina
              • Aqua Indiana
              • Aqua Pennsylvania
              • Little Washington Wastewater Company
              • Aqua
              • Aqua Texas
              • Aqua New Jersey
              • Aqua Virginia Incorporated
              • Suburban Wastewater Company
              Business Management
              • Mr. Christopher H Franklin, President/CEO
              • Ms. Heather Doyle-Conley, Complaint Handler
              Contact Information

              Customer Contact

              • Ms. Heather Doyle-Conley, Complaint Handler
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              184 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/14/2023

              Complaint Type:
              Billing Issues
              Status:
              Answered
              The date of the transaction is June 23, 2023 and upcoming July 31, 2023. This is a water company overcharging me for services. My bill is normally $25 to $26 tops because I live alone. For June 2023, the amount jumped up to $44.06 claiming I used 5,100 gallons of water; I called Aqua and was told to check my meter, I might have a leak. I didn't check the meter because I figured maybe I left my outside faucet it on after I watered the grass. From that time onward I was very careful to ensure the faucet was off the few times I watered my garden only. The bill for July 2023 is $48.84, there is no way on earth I used 6,000 gallons of water from June 2 to July 5, 2023. I go to check the meter because something is horribly wrong. I opened the latch to check the meter and there is dried mud thick enough to make a mud pie on the meter. How was the meter checked with the dried mud on it. Also, so many cobwebs like it had not been opened in months. There is fraud going on here.
              Read More
              Read 183 More Complaints

              Customer Reviews

              69 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Seth H

              07/05/2024

              Terrible customer service. No communication of water issues or boil bans until well after they have taken effect. Water is either over chlorinated to the point you are nauseous taking a shower or so un-clean that it is a brown/yellow color and leaves sediment everywhere. Refuses to do anything to improve.
              Read 68 More Customer Reviews

              Local BBB

              BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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