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          Business Profile

          Construction Services

          Matthews Home Improvement

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Construction Services.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            My experience with Matthews Home Improvement for siding installation has been disappointing and frustrating. Initially quoted $16,200, I ended up paying $19,200 after an unexpected $3,000 charge for repairing rotten wood. The project took roughly 39 days to complete. The most significant issue arose when the siding began coming off less than a year after installation in January 2024. Despite their contract promising a 4-year labor warranty, which should cover such issues, Matthews Home Improvement has failed to honor their commitment. They have repeatedly promised to fix the problem but have not followed through. This lack of responsiveness and failure to uphold their warranty obligations is completely unacceptable. It reflects poorly on their integrity and professionalism. More of my siding is slowly coming off and it is looking like I will have to find another contractor to fix my new siding. I regretfully advise others to approach Matthews Home Improvement with caution, especially if reliability and customer service are priorities for your project.

            Business response

            07/21/2024

            I have Spoken. With ******* And Plan To Fix Any issues He may Have I'm Currently Dealing with a Home fire And Haven't Been Able to Do Much Outside of that as I am unable to be In my Home So it has put a Halt on My Business 

            Customer response

            07/26/2024

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

            *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********

             

            Hello! Pete M******* reached out to me regarding this complaint. BBB says I have 5 calendar days to respond otherwise the compliant is marked taken care of. Pete said he will take care of it by Friday July 26th. Once the work is repaired and I can confirm completed, I will confirm the complaint has been resolved. Thank you.

            Regards,

            ******* ****** **


          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 5

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          101 Orchard Ave

          Butler, PA 16001

          (724) 614-3628

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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