Business ProfileforHoliday Inn Express & Suites

Unkempt, dirty property with apathetic staff who could care less about guest experience. This isn't new information; the online reviews tell the same story.What happened to me in my hotel room was the most outrageous uncalled for invasion of privacy and infringement on safety I've ever experienced at a hotel in all my life. I was behind schedule getting out of the room- this is 100% on me and I take responsibility for that. I needed to take a quick shower before I left so at approximately 11:30 I put the do not disturb door hanger on the door. I got out of the shower, dripping wet and drying myself off, the door to the room is flung open by a male staff member without knocking and completely ignoring the do not disturb sign. Instead of shutting the door, he tried to force himself in the room, gesturing to his wrist that I was in the room past check out time. I am now in a state of shock and disbelief that this person is going to argue with me so I told him to get the h*** out and I shut the door. Then I hear a pounding on the door. and it's the manager screaming at me "Sir you need to leave right now you are an hour past check out time" I told her I was trying to leave and that they had no right to barge into my room and violate me in such a way. Humiliated and furious I gathered my things and hurried out w/o my invoice or addressing the issue with staff; to debate how out of line they were would have been pointless- no sane person would have done what they did.Guests have an expectation that when we rent a room from an innkeeper we will be welcome, we will be safe, respected, our belongings secure. I experienced the complete opposite. The staff member involved, the manager involved should be ashamed of themselves. I don't care if it's 5 minutes or 5 hours past check out time, you do not treat guests that way- ever.The final insult and demonstration of their indignance is they actually charged me $50 dollars for late check out.