Reviews

Good deals I shop at 4 locations it is always best to inspect product happy shopping

We thank you for this review. Item inspection is always encouraged! We also encourage our customers to look into adding the ***************** if applicable!

I have nothing but good things to say about ******* in *******. Great deals, the staff are very helpfully and pleasant to deal with. ****** and **** are extremely pleasant and helpfully people to deal with. The both go out of their way to make your pick go as easy as possible. Great people both Iris and ******. Cant wait to pick up my next great deal.lorne

We thank you for the 5-star review and the kind words! We do appreciate your business and we will pass this along!

Love Macbid.. I get everything I want and need within minutes.. great quality and low prices.

We greatly appreciate this review and the kind words! We do hope to keep seeing you around!

Great people and help when needed. Easy app and always fun trying to when this

We thank you for the 5-star review and the kind words! We do appreciate your business and we will pass this along!

I enjoy it. I been able to update some of my house with all the great items I won. Easy to find plus every item I won has been solid no returns. Just download the app and get started I recommend it, you won't regret it.

We appreciate the 5-star review and the very kind words!

I enjoy mac discounts I find alot of nice things at good prices

We appreciate the 5-star review and the kind words! We hope to keep seeing you around!

I had the best customer service in ***** both times I have been there! Lyold was very helping and even brought me a cup of ice water! Everyone was very friendly! I love going there! They are very helpful!

We greatly appreciate the 5-star review and the kind words! We are kindly requesting that you provide us with more information on your account with us. This will help us identify your account. Please send that information to *************

The worst customer service that I have ever seen anywhere on this plant, and I have been to many states and countries. No one trained them on customer service, and I dont think they even care about it. They look down at you because you are buying form a discounted and a returned items store, so you must be poor and in need, so you dont worth their respect. The one in ****** is the worst. twice that I walked to an employees desk, and she was setting with her feet on the chair which I was shocked to see. They have a bad attitude and its not just one of them, but so many of them. Its the culture of that place and how its run, they look down at their customers, very rude, very ignorant and verry unhelpful. The ones at ********** mile are much nicer and more helpful. I have been to *********** once and I could tell the lady that scanned my barcode had an attitude and she didnt even look at me while talking to me.They made me wonder why on earth I subject myself to this treatment and buy anything form this place. I have decided to stop buying anything from Mac. Bid. Nothing worth it.

We soundly reject the criticism levied at our employees in this review. All of our employees do try and provide the best customer service possible, within the bounds of our terms of use. Those terms and conditions can easily be referenced at ************************************ employees, just like our customers, are all human beings. We do try our very best to be as professional as possible and we only ask the same in return.If a customer ever has any questions or concerns, they are always able to reach out to our customer service department. **************** is available Monday through Friday 10am-6pm EST. The email address is ************ and the phone number is ************. Thank you.

Although there is information on the site you may lose your item if not picked up in time it does state it is under the discretion of the location. If isnt ok to keep your money and not receive your items. It truly is theft. Especially when you are also charged a fee to purchase. Not good business practices. If anything a holding fee should be charged automatically.

As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions. Those terms and conditions can easily be referenced at ********************************** will cite our item removal policy as it relates to abandonment.2.8. Item Removal - The User is required to pick-up all items purchased by the removal time set forth in the specific auction. All removal shall be at the expense, liability and risk of the User. If the User does not pick-up an item within the removal period for the specific auction, MAC may, at their sole discretion, deem the item to have been Abandoned by the User and the User will have no further rights with respect to the item. If items are not removed by the removal deadline, User is liable for all removal and disposal costs associated with disposing of the assets that were not removed.Customers are made aware of the deadline for removal on each item either via their account or the courtesy emails we send out.We are very sorry the customer feels this way, but we do give ample notification for item removal deadlines. Thank you.

Bidding on open box returns from ****** is always risky but if you inspect the items as the *** state or purchase ***************** as the *** suggest you'll be covered 99 times out of 100. Stock images are not always accurate representations of whats in the box... they're STOCK images, meaning its what the manufacturer or retailer use to showcase the item on their website and because these are OPEN BOX RETURNS, stuff might be used, missing pieces, damaged, etc. Its also important to note that the employees who list these items list several hundred EACH every week...some locations see thousands of items hit the shelves every day so when people ask "why didnt they list it as damaged?" the answer is simply because they only take representational images...its up to the customer to do their due diligence. Mac Bid isn't a retailer....they aren't ******* and don't offer returns with a receipt "just because"...they are an auction liquidator listing previously owned items so they dont want to see it come back. Customers dont have a right to be angry because they chose not to look before they leap.

We appreciate this review. This is some very good insight into the operations of *******. We are striving to give the items we receive a second chance at life. Thank you!