ComplaintsforM@C Discount

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last 3 items purchased that were "open box" we're used and damaged. They accept no accountability. Was told to inspect items before I bid I went to inspect item #4 before I bid and was turned away being told "you cannot come into warehouse & open a box to inspect" I'm not sure how that logic works out... just avoid Don't buy!

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was wrongfully suspended and banned from all Mac Discounts. I am being accused of cussing out employees on multiple occasions, I’m very upset and confused because I never have said anything mean or hurtful to any employee working for the Mac Discounts in uniontown PA. There are multiple employees that could confirm that I am a very kind and respectful person and would never say something of that nature.

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Picked up 55” TV I won Product description states it was like.new and has an inspection stamp Hooked it up immediately once I got home (4pm) The pixels are broken I called customer support and was instructed to take it to the location I purchased from I went back to the location after our child’s football game (7pm) The manager refused refund Stated I most likely broke it Even tho I did not and I contacted customer support within minutes of hooking the TV up I was told at the time of purchase that the stamp verified it was checked and there wasn’t a way to check it there since it was packed in the box Now I am out almost 300

  Business response

  07/17/2024

  We were able to come to a resolution for this customer, but I will cite our "Like New' policy for reference. We do certainly hope this explains where the decision to deny the refund was made.
  2.10. Refunds - All items will be listed for sale with a “Condition Code”. This Condition Code will dictate the type of refund, if any, that will be considered. The Condition Codes are as follows:
  2.10.1 Like New - These are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness. For items that are marked Like New a bidder must examine the item thoroughly when claiming (pick-up) the item. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to MAC prior to leaving the premises. Once the bidder has left the premises with the item, MAC cannot issue any refund for issues arising with the item. MAC may offer credit on future purchases for all Like New items with discovered defects, not including buyer remorse.
  Thank you.

• Initial Complaint

  07/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of transaction: 07/03/2024 Paid on: 07/05/2024 Picked up: 07/05/2024 Amount paid to company: $301.84 Business failed to inform customers that the pallet was missing 11 of the items listed This pallet was disputed via email with customer support. Below are the screenshots between emails and listing information.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mac bid suspended my account. Because I bidded on an item and won. I got sent to the hospital. So I couldn't pick it up. So they took my money and resold the item. So I disputed the charge and they canceled my account. After over ten purchases from them

  Business response

  07/08/2024

  Although we are sympathetic to situation the customer was in, what they are claiming is not 100% accurate. The customer actually submitted a chargeback, through his financial institution, on Invoice #9683694. This invoice had a HART 40-VOLT 20-INCH CORDLESS BRUSHLESS PUSH MOWER that went into abandonment. I will cite our abandonment policy here. 
  2.8. Item Removal - The User is required to pick-up all items purchased by the removal time set forth in the specific auction. All removal shall be at the expense, liability and risk of the User. If the User does not pick-up an item within the removal period for the specific auction, MAC may, at their sole discretion, deem the item to have been Abandoned by the User and the User will have no further rights with respect to the item. If items are not removed by the removal deadline, User is liable for all removal and disposal costs associated with disposing of the assets that were not removed.
  If needed customers can have someone else claim their winnings. The customer was also able to purchase a hold for the item to buy more time.
  Mac.Bid takes chargebacks very seriously. It is a very messy and costly process for all parties involved. This is why we suspend accounts for chargebacks. I will cite policy on suspensions as well. 
  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, MAC.BID may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which MAC.BID in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of MAC.BID. Furthermore, MAC.BID reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.
  Thank you.

  Customer response

  07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Again it was out of my control to pick it up. All the items I've bought working or not I still bought items. It just shows how much they care about customers.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  **** ******

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have purchased numerous items from Mac Bid. I paid for their membership which gives you an additional 5 business days to pick up the products you purchased. However, on purchases I made over the past 2 weeks, I have a purchase date pick up of July 5th listed. For example, I purchase 3 items that had an original pick up date of Friday June 28th. However with my membership it gives me 5 extra business days to pick up which would be July 5th. However, on Tuesday July 2nd they sent out an email stating the warehouse would not be open on July 4th for pick up. So not only could I last minute not go pick up on July 4th, but I also got one less business day because they were not open on the 4th. This is not listed anywhere on there app and there hours of operation don't state the holidays they are going to be close for. The customer service rep even stated he completely agreed with me and when I said I was going to escalate to CEO he stated he wished I would because they get the issues of how unclear they are all the time. He stated even though I was right there rule was July 5th and I needed to pick up today or I would lose the items. When I mentioned I could just dispute on my credit card, he stated if I did that they would cancel my account. After eventually ended the conversation, next thing I know my account was completely cancelled, I couldnt access anything on it including the 25 items I purchase over the past 2 weeks. I tried calling them back to ask what happened and how do access the items I purchased. I was told not to answer my calls and she was going to hang up. Not because I was rude or anything, but because I mentioned disputing the charges. Now no one can answer if I will be credited back or how this will be handled. This is probably the worst example of customer service I have ever seen. I will be pursuing legally as well.

  Business response

  07/08/2024

  The customer is not being 100% accurate in their statement of events. First, the customer service representative said they "understood" what the customer was saying, not that they agreed. Second, not only did the customer threaten a chargeback, they also threatened Mac.Bid with small claims court. We do take threats like these very seriously and that is why the account was suspended. I will cite suspension policy for reference. 
  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, MAC.BID may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which MAC.BID in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of MAC.BID. Furthermore, MAC.BID reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.
  Although it is true that our warehouses were not open on July 4th, that was not the final pick up date for this customer. July 5th would have been the final pickup date. As it relates to these items, they were held for the 5 days as we agree to do. In this case, it would have been Friday to Friday. This customer was even notified by email that his items needed to be picked up by July 5th or they would be abandoned. I will cite our removal policy for reference as well.
  2.8. Item Removal - The User is required to pick-up all items purchased by the removal time set forth in the specific auction. All removal shall be at the expense, liability and risk of the User. If the User does not pick-up an item within the removal period for the specific auction, MAC may, at their sole discretion, deem the item to have been Abandoned by the User and the User will have no further rights with respect to the item. If items are not removed by the removal deadline, User is liable for all removal and disposal costs associated with disposing of the assets that were not removed.
  Thank you.

  Customer response

  07/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      First off his response is not truthful, and I am shocked they would state that to a customer. The representative on the phone agreed with my numerous times about the policy not being clear and wrong.  I did mention disputing the charges with my credit card and I was told that if I did that my account would be canceled, he didn't mention anything about just for saying that your account will be cancelled.  His exact words were if you dispute this your account will be cancelled.  

    Here is the bottom line and reason for the call into them.  The membership service gives you 5 extra business days on all purchases.  Technically, July 5th would have been the 5th day and last day of pick up for me for the item in question.  However, since they are closed on July 4th, I only had 4 business days to pick this up.   Here is my problem with the whole thing.  I didn't get notice until July 1st or 2nd that they would be close the 4th and limiting the days I could pick up.  I am happy they give their workers off for the holidays, but probably something you could post on your app more than a few days before.  You should also include on the app your holiday hours, and rules around it is 5 business days, but only sometimes because our systems aren't good enough to figure out holidays.  If it is clearly stated that holidays falling on weekdays will limit, you to 4 business days than I would have nothing to argue.  The other part of this is that the pickup days are not always correct.  There have been plenty of times where all of a sudden it shows some date in November of 2023 and when I arrive at the warehouse, I am told it is a glitch with the system that happens sometimes.  So what are you supposed to believe, a date listed that is wrong, 5 business days, or a reps response? I try and plan my trips for one day to pick up the most items, kind of hard to plan when things are wrong or not very clear.  

  Now for the biggest part.  They actually canceled my account without any communication from me other than the last one stating that if I did dispute the charge my account would be banned.  I had 25+ purchases waiting for pick up and my account was completely cleared out.  I can't see these items, and when I call in to ask about it I am told I am on a Do not answer list for threating to dispute my purchases and said they are hanging up on me?  No communication at all!  I was planning on going up to pick up my remaining items today, but I live an hour and half away so not going to drive there without knowing if they are available.  When I put my email address in, it is just says loading and won't let me log in.  Yet I keep getting email alerts of items I have been outbid on and pick up dates for certain items.  How is it even legal to cut off my access to things I purchased, no communication about crediting back my credit card or anything.  If I want to state I may dispute or take to small claims court how does that give you the right to just cancel my account and steal my money for things I paid for.  

  I did receive a response back from the president of the company that someone will be getting back to me this week about my experience.  So that is not resolved, and I do not accept their extremely poor customer experience response.  Responses like this really show what the company is all about, profit at all costs even if it is wrong and unethical. 

   

  Business response

  07/10/2024

  We do stand by the accounts of the day and ow things we processed. This was escalated to upper management and they will be reaching out to the customer at some point this week in regards to the issue at hand. Thank you.

  Customer response

  07/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  

  There response doesn't even make any sense, so I still reject it.  Bottom line is if you pay for a membership and the membership says you get 5 additional business days to pick it up (no legal at all saying an exception, which is required by law) and then you say two days before the 4th, we are close and you can't pick up that day and by the way you only get 4 additional business days to pick up.  That is misleading and bad business, what makes it worse is when someone calls you out on it and threatens to dispute their charges you ban them from your service?  I had 25 items that I spent a lot of time bidding on and paid for were all of a sudden not available to me?  When I try and call you han up on me.  Terrible customer service!  Just go check your Facebook page there are about 10 other people commenting on this same issue with the holiday.  

    It is Friday and no one from the executive team has reached out to me as promised from the president.  I also want confirmation that my personal information has been removed including my credit card.  I am still getting emails stating I won bids and my items have been transferred to pick up.  How am I banned and still getting requests to pick up items.  I want to confirm that I am on a DNS list to avoid any future contact from this business.  

    I also have privacy concerns with the company since all the items I buy are Amazon returns and still have Amazon customer personal information listed on the labels. I guess that is something I can take up with Amazon.

  Regards,
  **** *******

  Business response

  07/15/2024

  As we stated before, we held the item until the designated day given to the customer. We fulfilled the obligation to hold the item Friday to Friday. 
  The emails the customer is receiving are auto generated emails. They are all done by algorithm and we have no control over them. 
  We can confirm that the account is all locked up. We put a block on the card and the information. This, of course, is done on our end as it relates to the customer.
  Thank you.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have purchased several items that have not been described accurately. The items are described as “open box” or “like new”. The items have been used heavily and are not new. The business is misleading consumers. They need more pictures and accurate descriptions of what is included or missing. Even with buying insurance, you lose money bidding on something that should be in a landfill 4 vacuums-they were filthy and well used. I had buyers insurance on two 2 record players -neither are functioning. 1 player -says 116 pieces received 14

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a member of m@cbid for over a year. Recently I tried to log in and my account was suspended. I called the support number and I was informed that I have been accused of theft! I had no idea what they meant but I thought in a way it’s good because I buy a lot of things on m@cbid and I really don’t need these things. I then got a letter from Washington court saying there were charges filed against me! I now have to hire representation to defend myself against these accusations! This business is awful and the workers are very rude to their customers. I’ve tried to reach a person in charge and have been unsuccessful! Don’t participate in their scam business. I am a registered nurse and if I am charged with anything I could lose my license!

  Business response

  07/01/2024

  Given the sensitive nature of this situation, we can't dive into to many details. What we can say is there is evidence, including camera footage, of the actions taken by this customer. We do try and provide the best customer service possible within the bounds of our terms conditions. We never wish for this scenario to occur, but we will always handle it as professional as possible if it does. Thank you.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I won several bids on 6/26/2024 and got charged fees that were not agreed upon. There was nothing that showed me that additional charges, fees, and taxes that they wanted paid. While it does exist in thier policies (which I had to go and find myself on their website since they do not divulge them in the app), when you are bidding, there is nothing that comes up describing the charges that you will get. Only if you go to the bottom of their page does it say anything about it. I think this is important and should pop up a window that alerts you of the extra charges and the actual total of what you are going to expect to pay. As far as we knew, we won $28 worth of stuff. Then all the lot fees etc that they charged, my total came to 59.59. I mentioned disputing the charge and I got banned from thier facitilies and can no long participate in any auctions (apparently it's so where in thier policies as well). Then, they said that since we are banned, and cannot enter a macbid ever again, they are refunding me, but they will take 10-14 business days! Sure you can take my money without my consent but you can't refund my money in a day. This place needs some help and if no one stands up to then, they will keep screwing over people. They need to have button to accept terms every time you bid. How do I know when they change this policy? They do not have a good business practice, it's deceiving and I don't appreciate it.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Item sold without being tested for functionality. The item is broken after testing it on several devices. The company refuses to issue a refund for the purchase. This is the second time I have purchased something and gotten a broken item or something completely different than what was listed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩