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Business Profile

Real Estate

Fifth Avenue Property Group LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Fifth Avenue Property Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fifth Avenue Property Group LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After my wife died, I received a letter to "The Family of _____" offering to buy my house. This company has a system that notifies them of deaths in the area and allows them to send out advertising to grieving family members. This is a disgusting act that preys on emotionally compromised individuals, especially the elderly.

      Business Response

      Date: 02/25/2025

      Thank you for bringing this to our attention. We do often assist those burdened with loss of loved, ones who may be looking to sell property. We sincerely apologize if our marketing has caused you any grief. To be removed from our mailing list, please provide us the complete address so we can locate and remove it within our marketing channels at ************. 

      Customer Answer

      Date: 02/25/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Simply removing my personal address from their marketing database does not prevent the unethical behavior of this business in the future for others. Unless and until they cease marketing to family members of the recently deceased, this business is committing morally reprehensible actions, and should be seen as a detriment to society.

      Regards,

      **** ******

    • Initial Complaint

      Date:03/26/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company keeps sending me mail saying they want to buy my home. I have already left them a message to stop contacting me, that I do not want to sell on 2/20/24 4:35pm. I have received more mail. I tried calling but when it says to select an option, it doesn't work. I see from looking up the business name in your directory, that they have or have different addresses.

      Business Response

      Date: 04/05/2024

      We appreciate your feedback as it's very important to us. Our marketing does have a lag time so please allow up to 90 days for our records to reflect your request to be removed from our marketing channels. We have checked our phone systems and confirmed operation. Please note that we do need your full address for removal to ensure we're removing the correct information. If you choose to reach back out to us, please select option 1 to be directed to our do not mail registry. We appreciate your time and wish you the best. 


      Customer Answer

      Date: 04/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

      Regards,

      ******** *******

    • Initial Complaint

      Date:09/05/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked them company 7 times to remove me from their mailing list. I have no intention to sell my home

      Business Response

      Date: 09/06/2023

      This information has been added to our do not mailing list per a phone call conversation with our team and and Christiane Leach. There could be a 90 day delay in removing information based on our systems process and our mail house. 

    • Initial Complaint

      Date:04/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter addressed to the Executor of Hoover Estate, The Family of Jean Hoover. I later received a postcard addressed to Family of Jean Hoover. Both the letter and the postcard are offers to purchase my home to settle my estate. I am not deceased. I would like this to stop.

    • Initial Complaint

      Date:11/08/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is harassing me about buying a property that I sold 6 months ago. I have a private line and they are texting and calling me. Apparently they are using an out of date property owner list and are invading my privacy. This is harassment and they need to stop immediately

      Business Response

      Date: 12/05/2022

      We apologize for any disturbances our marketing has caused you. There is sometimes a delay in our records being updated however we would like to offer you the option to have your name and address removed from our mailing and callings lists. Please follow this link www.takemeoffthelist.net to be removed. Noting that it could take up to 30 days to have your name removed from all our marketing. We apologize again, and hope you have a safe holiday season!  

    • Initial Complaint

      Date:05/23/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fifth avenue property group continues to send unsolicited mailers even after I have requested that I be removed from their mailing list. This started after my family member passed away even though she was not at the time the owner of the property. I am in the process of filing a complaint against the company with the state attorney general. I do not want the nuisance mailers, they are unwanted and unsolicited, I have called and requested that they remove my name and address from their list and was told it was removed but even over six months later I still get these cards. This is my home, I live here. It is not for sale.

      Business Response

      Date: 05/23/2022

      ** ****** 
      We do sincerely apologize for any discomfort our mailers may have caused you and your family. Our marketing team does try to be very receptive to stop-mail requests, however we are not an automated system and some could slip through the cracks. We are truly sorry. I have ensured our team is made aware of your request and your information is removed immediately. We wish you the best. 

      Customer Answer

      Date: 05/23/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

      Regards,

      ***** ******

    Fifth Avenue Property Group LLC is BBB Accredited.

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