Business ProfileforCarShop

Once again, not happy with CarShop. The last time I was there I had an issue with the service, however, the manager called me to try to make it better and asked me to give them another chance. So I did. My car broke down Tuesday, after 5 hours of dealing with a tow truck I was able to get it towed there. It was there when they opened. I got a call early saying they had it and would take a look and let me know what was wrong. (I bought the car from them). I waiting till about 1:30pm and called back, was told they did not get a chance to look at it yet. Said I didn't have an appointment so I would just have to wait. I said yes, I realize that, but my car did not make an appointment to break down either. I called again around 4:30pm to see if there was any info, they said no, but definitely tomorrow. I said that is fine, I get they were busy. So the next day I waited until after 10am and called again, I was told someone would call me back. I waited until 1:30pm still no call, so I called back, was told the service manage would call me right back. He did call a few minutes later to tell me I needed a new engine and it would cost about $10,000 with labor and tax, they could get me a used engine with 79,000 miles on it for $6,000. My car had 86,000 on it. So I said that seemed like a lot and I was not sure I wanted to spend that much. He said they could give me an offer to buy the car if I bought one from them. I said ok, have someone call me. He did suggest I call *** and see what they had to say. I called *** in West Chester and spoke to a wonderful woman. When I explained to her my situation she said I don't know where your car is but get it out of there, She said *** could put a brand new engine with no miles on it in my car for less than $6,000.00 She also said she would see if there were any recalls on my engine, there was a recall and she was a great help in getting that taken care of for me. She said to have the car towed to *** and they would take care of it. I called CarShop back to question them about the price of a used engine. I was told that they did not have access to *** parts and had to take what they could find. However, I was told by the *** dealership that they order parts from them all the time. Now they may not get the manufacturers price but they surely could get a better price than $6,000 for a used engine. Honestly I am truly disappointed with how things went down with CarShop again. I really liked them in the beginning, but not sure I will go back after this. How someone could offer a used engine for $10,000 and the dealer can offer a brand new engine for $6,000 is just price gouging as far as I can see. Its a shame, they have really gone downhill since I purchased my car there 5 years ago.