Business Profile

Convenience Store

Sheetz

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sheetz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

90 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have visited sheetz several times over the last few months. Always ordering the hot vanilla latte. More than once the drink I get is cold not HOT. I don't know this until I am in my car after leaving the sheetz. Their prices have gone up too much to continue to let this happen. I did try to reach out to sheetz directly but did not get a reply. I also cannot log into my sheetz account/app. The emails I have used are not working. There are other convenient options I can use, I am only filing this complaint as the final chance for sheetz to make this right before requesting the deletion of my sheetz account.
Business Response
Date: 04/14/2025
Dear Ms. ********************************************************************* I am writing in follow-up to a complaint ******** received in my office from Mr. ******* about a purchase he made.

          ********** indicated that he purchased a hot vanilla latte and it was not hot when he received it. We did receive a report from Mr. ******* about the issue and we added a coupon for him to use at his next visit. In reference to Mr. ******** issue of not being able to log into his My Sheetz account, we emailed Mr. ******* requesting that he call us so that we could better assist with his account issue.

          ************** would contact us at ************** and provide the representative with Case #******, they would be more than happy to assist with any issues Mr. ******* may be experiencing.

          I am sorry for the inconvenience and hope that Mr. ******* will continue to be a valued Sheetz customer.

                                                  Sincerely,

                                                  ********* *******
                                                  Customer Advocate & Litigation Manager
Customer Answer
Date: 04/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ***** *******
Initial Complaint
Date:01/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into a Sheetz earlier today around 3:10 and deposited $500 into my current account but when I left the money wasnt on my card. The receipt I was given was only the receipt not the one that shows whether or not the card was declined or activated. I have called customer service numerous times and cant get anyone to help me. The case number they gave me is ******** and the girl is named ****** that I spoke to. She was nice but told me that due to a system outage they couldnt verify anything and I feel like Im going to be out the $500 I have to Sheetz to apply to my current card! Someone needs to contact me about this asap!
Business Response
Date: 02/10/2025
Dear *****,

I am writing in follow-up to complaint #********. ******* did reach out to our customer service line on January 28, 2025 with respect to the issue.

Melissas issue is currently under investigation, and we need additional time to come to a resolution. In the interim, we will need to speak with ******* about the issue and will need to have ongoing conversations regarding the matter. Therefore, we will conclude this matter with the customer and ******* can follow-up with you once we reach a resolution.

Thank you,

********* *******
Customer Advocate/Litigation Manager
Claims & Litigation
Sheetz*****.
Initial Complaint
Date:01/23/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a grilled chicken sandwich and the chicken was about the size of a Ritz cracker. I just want my money back. I wasn't expecting a full breast, but there's more meat in chicken nuggets than I got on my sandwich
Business Response
Date: 01/29/2025
Dear Ms. ************************************************************************************************ am writing in follow-up to Jasons complaint, number ********, wherein he expresses his dismay with his most recent food purchase. I am so sorry that he felt that the piece of chicken in his sandwich was not up to his standards. I did look into the issue and I believe this may have been a one-off, as it appears that the chicken product we use is larger than a Ritz cracker. However, I do not mean to say that Jasons complaint is not valid and we hope that ***** will continue to be a loyal Sheetz shopper and give us another chance. For his inconvenience, I am going to forward him a $25 gift card that can used on anything inside the store, to include fuel.
I hope this response has been useful and again, hope that ***** continues to shop at Sheetz. We are so appreciative of our customers and without customers like *****, we would not survive. Thank you.
********* *******
Customer Advocate/Litigation Manager
Claims & Litigation
Sheetz, Inc.
Customer Answer
Date: 01/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:01/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I typically place orders for food through the sheetz app. If at any point I choose to include a drink like monster or a self-service soda, there's a 70% chance that I won't actually get it with the order. Typically they claim they're out of stock. However if I go in the store the next day, they'll have it somehow. Then if I placed an order for pickup, sometimes, I'll find the monster that they'll claim their out of in the reach in cooler.
Business Response
Date: 01/29/2025
Dear Ms. ************************************************************************************************ am writing in follow-up to Angelas complaint, number ********, wherein she indicates that she has constant issues when ordering through the Sheetz app. I am sorry that Ms. ***** has issues when ordering on the app and when she calls into the corporate office, she is reimbursed and/or given product to make up for the inconvenience. This does not mean to imply that mistakes are not being made; they may be. In fact, when she or another customer should call into the corporate office, we follow-up with the store to make them aware and when possible, view surveillance to determine if there is a problem. We take these complaints very seriously.
For her inconvenience, I am going to mail a gift card for $20 that can be used for items inside the store, to include fuel. I am hopeful that Angelas orders will be right in the future, as I reached out to the store. I would hate for ****** to not be a loyal Sheetz customer, as we appreciate her business.Thank you.
********* *******
Customer Advocate/Litigation Manager
Claims & Litigation
Sheetz, Inc.
Customer Answer
Date: 01/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:01/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
What is happening with the Sheetz gift cards? I have two of them, neither one have been used yet it states they have zero balance on either one of them!! You cant even get through to try and speak to someone about it and when you call the 888 number it tells you to press one yet it doesnt do anything when you do! One gift card was for 100 and the other was for 50. Please fix this!
Business Response
Date: 01/06/2025
Dear Ms. ********************************************************************* I am writing in follow-up to Jessicas Complaint #********. I apologize that ******* is having issues with two Sheetz gift cards purchased at one of our locations. Please ask ******* to call our toll free number at ************. ******************** Representatives (***) should be able to better assist with the available balances and if the cards were used. If the *** indicates that the cards were used and the customer indicates that she did not use the cards, she may want to reach out to the police to file a report. The police should be able to

I hope this reply has been helpful to *******. Should additional information be required, please advise. Thank you.
Sincerely,
********* *******
Sheetz Inc.
Customer Advocate/Litigation Manager
Initial Complaint
Date:12/24/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 9.87 for gas today December 24th pump 6. Instead of sheets, taking off the $9.87 they yanked $137.06 out of my bank account which overdrafted me. I went in to ask for the manager because I was extremely upset and was told what do you want me to do about it? Its not their problem. It is their problem!!!!! You dont get nine dollars worth of gas and be charged $140 for gas!! This is fraud if theyre ripping people off the Better Business Bureau should know about it I have never in the thousands of Transactions *** had a placed with businesses ever yank over $130 above plus on a purchase I shouldve at least gotten an apology. I got nothing other than someone saying its not our problem. The *** said it happens all the time! How many customers have gotten overdraft fees from their bank because theyre ripping people off? She said Call your bank luckily for me 15 minutes later my bank thank God Cash app seen this and changed it to what it was supposed to be and refunded me back the difference I will never get from sheets again you dont take hundreds of dollars off with no reason from customers and not tell them this is not good practice and if this is what they do, dont ever get Gas from sheets again
Business Response
Date: 01/06/2025
Dear Ms. ********************************************************************* I am writing in follow-up Cheries complaint, number 22727570. Please be advised that banks will send a pre-authorization through to accounts to ensure 1) that the account is active and 2) that the account has funds to ensure they will be paid. Generally it takes 1-3 business days for this pre-authorization to disappear from the customers account. The money does not actually deduct from the balance. It is simply a hold that the bank places on the account. According to Cashapps website, their holds can take up to thirty (30) days to be released.

I hope this reply has been helpful to ******. Should additional information be required, please advise. Thank you.
Sincerely,
********* *******
Sheetz Inc.
Customer Advocate/Litigation Manager
Customer Answer
Date: 01/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:12/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/14 in **************** oh, I attempted to complete a online order next door at ********** I was unable to complete the order ( two attempts), because I refused to add my credit card ****** pay.Gametime tickets ripped me off for $104 accessing ****** pay without my authority.I drove to sheetz next store and ordered food in the store and paid cash!
Business Response
Date: 12/24/2024
Good morning and Happy Holidays!

I am writing in follow-up to ********* Complaint #*******. In reviewing the Complaint, I am uncertain as to how Sheetz caused any issue since ******* paid cash for their transaction. If this is not correct, please provide additional details so an investigation can be performed.

I am sorry I could not be more helpful. Thank you.
********* *******
Customer Advocate/Litigation Manager
Customer Answer
Date: 12/24/2024
I was unable to complete a online order. I was unable to enter credit card for payment. Tried to make me use ****** pay unless I used ****** pay I could not pay for the transaction with my credit card.
I drove to the store to order and paid. I tried to order online so I did not have to wait for food order

Business Response
Date: 01/06/2025
Dear Ms. ********************************************************************* I am writing in follow-up to Herberts complaint, number 22689054. Please be advised that without additional information, I am unable to assist ******* with his issue. I would suggest ******* reach out to our customer service representatives, as they can check to ensure his credit card is added on the account. If there is an issue, they will be able to better assist. The phone number is: ************. I am confident they will be able to help ******* with his problem.

I am sure ******* will get satisfaction by contacting our customer service line. Should additional information be required,please advise. Thank you.
Sincerely,
********* *******
Sheetz Inc.
Customer Advocate/Litigation Manager
Customer Answer
Date: 01/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

******* ****
Initial Complaint
Date:11/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good morning, Over the past 21 days, I have spoken with Sheetz corporate offices about my "My Sheetz Rewardz" card not scanning at their pumps so I can pump gas before paying.During the first telephone call, I was assured that my new card was activated, would allow me to pump gas before going in to pay, and I would receive 25 cents off per gallon on my next 5 fill **** I stopped at a Sheetz 10 or 12 days ago during a light snowfall and 32 degree weather and my card would not scan at the pump and when I went inside to ask the employees why, they said that customers often have trouble with the cards and I would have to pay before pumping gas. I pumped ZERO gas and went to a gas station that respected me and let me fill my full size truck up before paying. I called Sheetz corporate office again after this terrible experience and they said that they would mail me a new card, I would get discounts. And all would be fine.When the new card arrived, I called Sheetz to activate the card and they again assured me that all would be ******* today I stop at the ************************************** to fill up my truck, and the card would NOT scan at the pump so I could pump before paying in 28 degree weather. I went inside and the Cashier and Manager said that the cards and readers on the pumps often have issues. So.....is Sheetz doing this to purposely trick their customers?Or are they incompetent?I use to gas up and but Sheetz food often, now I never do .
Business Response
Date: 12/09/2024
Dear Ms. ********************************************************************* I am writing in follow-up to a complaint received in my office from Mr. ******* regarding his My Sheetz Card (MSC) not working at the pump. I see where Mr. ******* called into the corporate office on November 18 indicating his card would not work. During that call, it was determined that ********** ***** used the card in some time, and therefore, the card had to be reactivated. Mr. ******* did call back in on November 22 regarding the cards activation. In reviewing the file, Mr. ******* is enrolled in the Pump First Program which enables a customer to pre-pump and then walk into the store to make payment, as opposed to walking in first to pay for the fuel.

          ********** indicated that he is still having an issue and his card is not working. At this point, I would recommend that he get a new card and add it to his existing account, as the strip on the card may be bad. I am sorry for the inconvenience and hope that Mr. ******* will continue to be a valued Sheetz customer. On a related note, I can assure you that Sheetz does not trick customers in purchasing fuel or any other items at our stores. It sounds like a mere glitch and I am more than happy to work with Mr. ******* on this issue to make this right.

          ****************** get a new card and has an issue adding it to his present account,he can reach out again to the service desk and they will be more than happy to assist him through the process. Thank you very much.

                                                  Sincerely,

                                                  ********* *******
                                                  Customer Advocate & Litigation Manager
Initial Complaint
Date:11/18/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint: My Withheld $50.00/Medicare Benefit In Pre-Authorization Transaction. On Sat. **/02/2024, I was at Sheetz, *************************, to buy gas. I was at pump #4. After inserting my Nations ******************* card & following prompts, I got the message Denied. I made more unsuccessful attempts before going inside to seek help. The clerk advised that I pay inside but told him that I can only pay at the pump to buy gas. He advised I go to another pump. I went to pump #** and got same result Declined. I left & went home without getting gas.I contacted the credit card issuer, Nations Benefits *************), at home. They told me that my entire $50.00/month acct was being withheld by Sheetz as Pre-Authorization Transaction.I contacted Fairborn Sheetz Station manager, a Sierra. She directed me to Sheetz **************** *************). I spoke with a *****, who took my complaint & gave me the Case # ******; told me that she will direct the issue to their Accounting. Days later, I went to ************ in ***** to see if by chance, my card issue was fixed. Upon using the card, I had the message denied. Since this incident on **/02/2024 up till **/18/2024, all that I have been getting is a run-around between Sheetz, Nations Benefits, and gas stations. Also, on each of those days I called Nations Benefits *************, & spoke with a ***************** they told me that it is not them, but Sheetz that is holding my entire $50/month in Pre-Authorization Transaction. Sheetz has repeatedly denied that it is holding my $50.00/month account in Pre-Authorization Transaction. I get $50.00/month in benefit and currently, I need gas in my car & to buy a few other needs. The $50.00/month benefit does not rollover. I'll lose it if I don't use it! I am appealing for help to get my $50.00benefit back to my Nations Benefits card immediately. Thank ******************* ******************************************, ** OHIO Attorney General
Business Response
Date: 11/27/2024
I am writing in follow-up to Mr. ***** complaint, number 22569211. If I understand Mr. ***** concerns correctly, Mr. **** used his ******** Benefit card to purchase gasoline at one of our locations. Mr. **** asserts that Sheetz held monies on his account.

          Please let me explain our process. Mr. **** used his ******** card at one of our pumps. When this occurs, Sheetz sends an electronic status request to the customers bank to determine if the card represents a valid account. We do not place a hold on a customers funds, nor do we request that a hold be placed on a customers funds. In addition, a customers bank does not make us aware of whether the bank has placed a hold on the customers account.   Our status check merely determines if the account is active.   If the account is active, the transaction is allowed to continue (if it is not, the transaction is not allowed to continue and an alternate form of payment must be used).

          Banks, however, have their own process for dealing with our initial status request. We understand,for example, that a bank may, when it receives the status request, pursuant to its own policy, place a hold or a preauthorization hold on the customers account. This is done pursuant to the banks own procedures.

          Please understand that how a bank reacts to a status request is a matter beyond a retailers control. A status request is not a request that a hold be placed on funds or that funds be withdrawn from an account. It is merely an inquiry to determine if the customers account is active. What the bank does with the request is determined by the bank and/or the rules and regulations promulgated by the credit card issuer.

          Please also understand that this issue has been a concern to customers in the past. In order to better assist our customers, we have added information explaining the process to our website for their reference.

          I hope this correspondence proves helpful. Should you have any questions or concerns,please feel free to contact me at **************

Sincerely,
********* *******
Customer Advocate/Litigation Manager
Claims & Litigation
Sheetz Inc.
*************************************************************

Customer Answer
Date: 11/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ****
Initial Complaint
Date:11/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date / time 10/10/24 - 9:37am Total $4.87 I ordered a protein showdown from Sheetz in **************, picked it up, after I took a bite of it I noticed it tasted weird, looked at it and there was a physical BOOGER WITH MUCUS COATING ON IT in it. I contacted what said to be the headquarters of Sheetz located in **********. I got a case number and was told that this would be resolved and that Id be contacted within 3-4 weeks. Here we are now, November 7th, 2024. No contact or any attempt to contact me, no emails sent to me, all of my information was given to the lady from HQ and is on my sheetz account as well. There is no excuse for not contacting me AND for not refunding me. I will NEVER eat at Sheetz again or get any specialty drinks from Philipsburg Sheetz. This is unsanitary and outrageous. I have had numerous orders as well, especially with the chicken nuggets, Mac and cheese bites, and French fries, where there was HAIR in my food. I have seen people behind the counters before not wearing hairnets. Some wear a hat, but their hair is still exposed. I called and got the case number with headquarters, and told them I wanted a refund issued as I would not be a customer anymore due to this. I tried to resolve this with Sheetz before filing this complaint, and even told them that if it wasnt resolved I will be contacting the Better Business Borough. I gave them their chance. I do know that 3 of that Sheetzs employees there dont like me, and i think that it may have been intentional but can not prove that theory. Also, one last thing, the case worker from the headquarters told me to throw away the sandwich when I asked her if I should keep it and freeze it until they contact me if they needed it for proof, and she told me to throw it away. So I listened to her, being I thought that she would act upon her words that she gave me that this would be resolved. Thank you
Business Response
Date: 11/14/2024
I am writing in follow-up to complaint #******** . My investigation showed that ******* contacted the corporate office about the issue and unfortunately did not leave any contact information for follow-up. ******* did, however, provide the date and time of the alleged incident, not only did I review surveillance, I contacted the store. Though I apologize that ******* found something in her food, I can assure you that this was not what ******* alleges.I thoroughly investigated the matter and can say that definitively.

Since we did not have Kristens contact information, I did add coupons to Kristens My Sheetz Card for immediate use.

I hope that ******* will continue to be a loyal and valued Sheetz customer. In the future, if ******* has an issue, she can reach out to the corporate office. When she does, she should also include her contact information. Should you require additional information, please feel free to contact me.

Sincerely,
********* *******
Customer Advocate/Litigation Manager
Claims & Litigation
Sheetz, Inc.
Operations Support Center
243 Sheetz Way
*******************
*************
************* FAX
*************************************************************
Customer Answer
Date: 11/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The offer I was given was some coupons for Sheetz that require me to spend MORE MONEY to even get anything. I had already stated I would no longer be a customer with ********************** except for gas and all they offered was a few dollars off certain items that one, I dont even like, and two, that way theyd still be making money off of me. I do not support the Philipsburg Sheetz AT ALL for sanitation issues. I have a photo of the sandwich but Im not here to argue with the case worker from Sheetz. Im simply here to resolve my issue I want my refund now for the sandwich that I threw away due to the health risk of what was inside it. I threw it away. Sheetz had my contact information. I even told the lady I spoke with over the phone that it was all in my account. Explain to me this please: Why did ********* wait to add coupons to my account until after she got the BBB message? She never bothered to do anything with it when I reported it to begin with and they were handed all my contact information. They had my account number so they couldve added a credit to my account at the time to make me at least try it one more time. They showed me personally that their customers arent one of their priorities. I gave them their chance and time to make this right. I will keep the coupons as compensation and gratitude from the Sheetz company, but will not be using them in ***********. Ill try **********. Ill drop my request that the BBB have the *** come inspect the Philipsburg store once I receive my refund for this. Again, its not an alleged allegation, I know what I saw and when theres a mucus coated film around it I know its not like a green pepper or something. Plus protein showdowns dont even come with them and I know that Philipsburg has some very dirty people working there. I will try my luck with the clearfield store with the coupons I guess so that Im still giving you a chance, but never again at ***********. Refund me now please. Thank you.

Best regards.

Business Response
Date: 11/29/2024
I am writing in follow-up to complaint #********. Upon further review, I see that it was requested that coupons be added to Kristens My Sheetz Card on 10/10/2024. I have requested they be removed and that the Apple Pay card that was used be refunded. This refund should appear within 3-5 business days. I hope that this is a satisfactory resolution.
Sincerely,
********* *******
Customer advocate/Litigation Manager
Claims & Litigation
Sheetz, Inc.
*************************************************************

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Sheetz is NOT a BBB Accredited Business.