ComplaintsforSheetz
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
3-14-2022 I was charged twice at 900.00 for gas that I did not get. I put in a fraud charge at the bank and have let corporate and the store know. The charge was investigated and shown that I am to get a refund back and almost a month later have not gotten that yet. Have been on the phone for hours on end trying to get my refund and still have not gotten it even though they say I am to get my refund back. I need help.Business response
06/09/2022
**** *** *****
I am writing in follow-up to *** ******** complaint, number ********* Unfortunately, it appears that *** ******** was only charged one time for his purchase of diesel fuel. Please advise if *** ******** has documentation from his bank to show the duplicate charge. I would be very interested in obtaining a copy of this documentation. Also, *** ******** indicated that he has been “on the phone for hours on end….”. I assume he is referring to his bank, as we have no record of *** ******** contacting our corporation.
Please advise should *** ******** have some additional proof to assist me with my investigation. If you have any questions, feel free to contact me at (814) 696-6236. Thank you.
Sincerely – Christine B*****/Customer Advocate & Litigation ManagerInitial Complaint
05/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
A few months ago I entered this sheetz in a low cut shirt. Unfortunately my breast popped out. This was very upsetting to the client. For a few following weeks, a sheetz employee, T**** referred to me as “the ****** girl”. At the beginning of may, after the client had graduated with their masters, they went to sheetz to order food. The same staff member, T**** told the customer “you need to get a hobby. I think your an alcoholic”, then continued to scold her for walking into the business while being intoxicated. This behavior is uncalled for and offensive for any employee to accuse a customer of having a drinking problem. I am deeply upset for the way that I was judged for simply getting food after celebrating a huge accomplishment I have made. Her behavior was unprofessional and it was not her place to question my sobriety patterns based on a few interactions. Her behavior was uncalled for and outside of her job description. Further actions may be pursued if the situation is not addressed.Business response
05/18/2022
Good afternoon:
I am writing in follow-up to *** ****** Complaint, Complaint *********. She describes her issue in detail, however, I am unable to follow-up with the store because she did not include the store location. If she did and I missed it, I apologize in advance. Please have *** **** provide you with the store address so that I may investigate the issue and follow-up. If *** **** would like to contact me directly, my number is ***** ********* If she would prefer to continue to go through the BBB, I am fine with that as well. I look forward to your response. Thank you.
Sincerely -
Christine B*****
Customer Advocate & Litigation Manager
Initial Complaint
04/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 13th at 10:30pm I went to Sheetz in Smithfield, North Carolina. They advertised diesel for $3.53 a gallon on the green sign on the outside pump. As I was about to pay at the pump, I noticed the price on the actual pump was $5.09 a gallon. I went inside the store and asked about the price at $3.53 a gallon is not the price at the pump. The cashier contacted the supervisor Meagan and I explained the situation. She did something on the cash register and then told me that the pump is broken and she is not able to honor the price. I am a delivery driver and drive an average of 80 miles a day 7 days a week.Initial Complaint
04/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I got 2 specialty drinks yesterday at sheetz and the Swedish fish didn’t have fish crumbles on top and the second drink was a frozen strawberry lemonade and it wasn’t blended well at all she called us lairs and that it was blended fine and the there isn’t crumbles on the fish drink, then today we got 2 more specialty drinks at another sheetz and his fish drink was so thick and gross and I got a peach lemonade added whipped cream and they didn’t put any on I asked and she said it doesn’t come with it and I said I hit the button for it but walked away and started making someone else’s order. It’s disappointing cause they are $4 dollars a piece and that’s 4 drinks we didn’t enjoy.Business response
04/04/2022
I am writing in follow-up to *** ********’s complaint regarding specialty drinks purchased at one of our locations. We are never happy when a customer has an issue at any of our locations. We always try to make it right, as we want customers to have a pleasant experience while visiting/patronizing Sheetz.
Please be advised that I performed an investigation. It appears that *** ******** contacted Sheetz, Inc. on March 1, 2022 about this issue. Our customer service representative emailed *** ******** on the same day for proof of purchase, to include other details. *** ******** did not respond and after day three, we closed the complaint.
In reviewing our phone logs, *** ******** can attest to the fact that when she calls in or emails with a complaint, we always address it immediately and forward her coupons or add them to her My Sheetz Card. As a courtesy, I will forward *** ******** a gift card in the amount of $20. I will place the card in the mail this morning to the address provided in the complaint. (Gift card number: *********************
I trust that this correspondence has been responsive to *** ********’s complaint. If you require additional information, please feel free to contact me at ***** ********. Thank you.
Customer response
04/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
*** ********Initial Complaint
02/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
When I get paid I get gas usually under $10.00, I don't make a lot of money and this has caused me great hardship, it's not right, and I have come to the understanding that paying at the Pump is never a good idea. The money that was being held as pending has never been returned to my debit card, point being $40 doesn't seem like a lot of money to most but when you're depending on it to get to and from work for the following week and it's gone, ultimately creates undue hardship for me and puts me in jeopardy of losing my job when I can't get there, but Sheetz is taking advantage of hardworking Citizens.Business response
02/16/2022
I am writing in follow-up to *** ********* complaint. We take all customer complaints seriously and try very hard to maintain a good customer relationship.
I reviewed *** ********* complaint and understand the issue. When customers use their debit card and change is due and owing to the customer, they must go back into the store to get their change. At the end of the fuel transaction, this states very clearly on the touchpad screen directing the customer back into the store.
In reading *** ********* complaint, I assume there must have been times when he has not received his change. I am sorry that this has been a hardship for *** *******. As a courtesy, I am forwarding *** ******* a gift card. Please inform *** ******* that he must go back into the store for his change, as indicated on the screen at the pump.
Thank you and I trust this response has been helpful.
Initial Complaint
11/19/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On Monday November 15, 2021 I was charged twice for my gas! An employee said she cancelled it but she didn’t. Plus I never requested a cancellation! All I tried to do was get gas that I paid for.Initial Complaint
10/10/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I went to Sheetz at *** ****** **** ********** ** ***** and ordered 1 cup of fries. The employee and manager on duty were moving extremely slow and not really caring about their job. It took 45 minutes to make me an order of fries. I told them to pull it together and that 45 minutes for one cup of fries is absurd. The manager proceeded to yell at me in front of other employees and customers that I was a "f****** f***" and told me to "get the **** out". This is incredibly unprofessional and she should be terminated for this. Not only did I wait for nearly an hour for my food, but when I expressed my dissatisfaction, I was called vulgar names and screamed at in front of other customers. Disgusting behaviour that should be investigated.
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Customer Complaints Summary
80 total complaints in the last 3 years.
31 complaints closed in the last 12 months.