ComplaintsforDick's Sporting Goods Inc

• Initial Complaint

  09/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I live in ******. I purchased a sweatshirt on line abs had it delivered to an address on **********. A family member brought it back to ****** for me. I opened the package and the sweatshirt has a large purple and yellow ink stain. I tried contacting Dicks with no success.

  Business response

  09/25/2024

  Dear BBB,

  We are sorry to hear about Ms. *********** frustration with their experience. We were able to process a refund for the damaged item right away.  If Ms. ****************** any other questions, she can reach out to us at ************. 

  Thank you,

  Dick's Sporting Goods

  Customer response

  09/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *********

• Initial Complaint

  09/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On August 5, 2024, my wife surprised me with a Fitness Gear 300 lb. Olympic Weight Set for my birthday. The set cost $300 plus tax and included a 7' Olympic barbell and 300lb in weights. When I went to pick it up from the store, the employee informed me that their loading dock was flooded due to a storm. When they brought out the barbell, I noticed that one side of the packaging was wet and torn. It didn't seem like a big deal at the time, but now I've discovered that the barbell is rusting from the inside out. I reached out to customer service, who instructed me to return the entire weight set (300lb) for a full exchange. I questioned why they couldn't just replace the barbell, which is listed at $109.99 on their website. The agent seemed to imply that I was at fault for the damage, and questioned why I didn't report the rust earlier. After being transferred to a "supervisor," I was told the same thing and directed to contact customer service as they claimed they couldn't assist me further. I find it unacceptable that I had to spend over 45 minutes arguing with a rude customer service agent and still end up with no resolution. Now I'm expected to go through the hassle of loading these weights, returning them to the store, and then bringing back a whole new set. the employee advised that their loading dock was flooded from a storm. When they brought me the barbell, one side of the packaging was wet and torn.

  Business response

  09/13/2024

  Dear BBB,  
  
  We are sorry to hear about this experience. We have researched and addressed their concerns internally. If they have any other questions, they can reach out to us at ###-###-####.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

  Customer response

  09/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********

• Initial Complaint

  09/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dick's is selling the exact same, identical shoe the Under Armor Spotlight Clone MC BLK for 3 different prices dependent on where they place it in the store. The shoe was in women's lacrosse and sold for 81.97, it was in men's football and sold for 129.99, and was in women's football for 109.99. This is deceiving to customers and unethical. Regardless of what sport or where the shoe is placed, it should have the same price tag. When I brought this to the attention of the store, the first employee in the shoe section walked away from me. The check-out clerk said, well we will give you the lowest price. I already had the lowest price shoe but told her it was about other shoppers who would never think to look for the same shoe in those other categories. It seems the price difference is based on the gender and popularity of the sport. To make this situation worse, the shoe we asked for was from the women's football wall. When we got the shoe to try on, it said other shoe was on display. It was, but on display for women's lacrosse at a different price. I am asking that Dick's stop this practice immediately and change policy to prevent it from happening. Honesty in pricing.

  Business response

  09/18/2024

  Dear BBB,  
   
  We are sorry to hear about Ms. Iverson's frustration with their experience. We have researched their concerns and corrected the pricing error that was missed during a recent price change on this item. If Ms. Iverson has any other questions, he can reach out to us at ###-###-####.  
   
  Sincerely,  
   
  DICK's Sporting Goods 

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My dicks online account was hacked and someone made a fraudulent purchase for in-store pick up in another state. Because they could not change my email address in my account, I received the email. I notified my bank and Dicks withing 4 hours of charge pending (not yet picked up at location) and reported it as fraud as I did not authorize the purchase. I spoke with ****** in fraud department at Dicks who assured me it would be canceled, marked as fraud and would not be allowed to be picked up. The next day I received an email order was in fact picked up. I called Dicks again and said it should have been canceled but they said it was still showing fraudulent and the charge would fall off. My bank in the meantime gave me provisional credit, as they were investigating. Dicks sent my bank a letter stating I authorized the purchase and picked up when in fact it's a different name on the pick up and order not matching my bank account/debit card or the dicks account online. And it was reported as fraud within hours of being placed before even getting picked up. I expect a refund in the amount of the order as it wasn't authorized and their lack of security put my account at risk ti be hacked. Which it was.

  Business response

  09/20/2024

  Dear BBB,

  A fraudulent order was placed, and we were unable to prevent the order from being picked up. We are actively assisting this athlete on this claim with their financial institution and are waiting on a response regarding this claim.

• Initial Complaint

  09/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought DICK'S Sporting Goods Bucket of 12" Softballs - Dozen. This is dick's brand on May 25th 2024. After we bought this for my daughter, she used this ball for practice. Just small 11 years old girl used it less than 2 months but most ball became oval shape like I attached the photo. Then my daughter was in Japan during summer vacation. Then we were very busy and brought these to store on September 2nd. According to the store, they can just keep the data within 90 days. (7 days past but we were in Japan more than a month). So we chatted from their website and got approval for refund. (See the attached). Then we went to store again and they refused because they cannot access the system. I chatted again but they say I need to go to store again. And I asked them to let me talk with quality department but they said they do not know the phone number. My hope is that for the their brand, they need to commit their quality and it should be refunded. If my daughter uses this ball, she might be injured. If this is not good quality, they should recall these lot items.

  Business response

  09/16/2024

  Dear BBB, 

   

  We have reached out to our athlete to reach a mutual resolution and we ahve not received furhter contact at this time but we will continue to try and resolve with our athlete moving forward. Please note that they can also contact us at: ###-###-####.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

• Initial Complaint

  09/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Went on Dicks Sporting Goods to buy shoes that were advertised on Dick's website. The store would not honor the sale because they said the price on the shoes was posted by corporate, and that they were wrong. We even showed them the ad from their website!

  Business response

  09/13/2024

  Dear BBB, 

  We are so sorry for any issues our athlete is experiencing with their pricing inquiry. After further review, the ad provided by our athlete is from a non-legitimate ad through a 3rd party and is in no way affiliated with Dicks Sporting Goods or our family of brands. Please notice the large markdown in price point and the web address reads: Dickssportinggoodsstore**** which is not affiliated with our brand as our website is only available at www.DicksSportingGoods****. 

   

  Our security team is diligent in our efforts to remove websites containing our logos! Our athlete can also visit ************dickssportinggoods****/s/security-alerts to learn more and how to better identify these moving forward. If our athlete has any further questions or concerns, they can reach out to us at ###-###-####.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

  Customer response

  09/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reserved for all 5 Kobe releases and I won several of the pairs only to receive an email right after the win to tell me that my order could not be shipped. I'm not sure if it's because I won multiple pairs but if that was the case then why did you let your clients enter for all 5 in the first place? If you let someone else win after rejecting my win, you are playing favorites and letting certain clients win a pair which is a big issue. Give me my wins now. It's terrible business to let a client know that they won a pair of sneakers only to kick them out later.

  Business response

  09/13/2024

  Dear BBB,

   

  We are so sorry to hear about any disappointment our athlete is receiving concerning their online order for a sneaker launch. During sneaker launches, our company is only provided a very limited quantity of units in which are offered to our athletes in the form of a random launch where our athletes can sign up for at the chance to win. In this case, we unfortunately inventory had run out and we unfortunately have no way of retaining additional units moving forward. We reached out to our athlete as well to apologize for this inconvenience and also assured them that they were never charged for their order since this was never fulfilled or shipped. 

   

  If our athlete has any further questions or concerns, they can reach out to us at: ###-###-####.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

• Initial Complaint

  09/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 9/4/2024 at 6:39 pm I went to the Dicks Sporting Goods store in the Galleria Mall in MIddletown,New York to purchase a pair of football cleats for my Granddaughter,the total was $73.47. The next day I checked my bank account and discovered that I was charged twice for the same purchase.I contacted my bank and they confirmed that I was charged twice and they told me the store had put a hold on my account for that amount to make sure I had enough funds,if I did not have enough money the transaction should have just been declined.The bank said I have to wait 7 calendar days for the money to be refunded to me,now I have bills that I cannot pay because of this situation.

  Business response

  09/13/2024

  Thank you for contacting us.

  A hold was put on the customer's account to verify the funds and when the transaction at the store was completed the account was charged. The hold typically takes 24 hours to be removed by the bank which is all standard practice. We verified with the financial records for this transaction and no other charges were issued. At the time this complaint was filed 24 hours had not passed. 

  Thank you again

• Initial Complaint

  09/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased Nike Basketball shoes on 8.11.2024. At no point during my purchase did any Dicks employee state the return policy. I wore them exclusively at work as I'm on my feet all day as a healthcare worker. I noticed they were hurting my right foot a bit, but upon researching online it appears many reviewers stated they are a very stiff shoe and require a few weeks to break-in. I have worn them a few weeks and the right shoe is still hurting my foot. I attempted to exchange them at DSG and was told they do not offer exchanges on Nike shoes even if defective. The cashier identified herself as the Store Manager and mentioned I had to file a "claim, or exchange" them through Nike. Upon reaching out to Nike directly they informed me they cannot exchange the shoes because they were not purchased at a Nike store. I am just looking to exchange them. I can provide the transcript from the conversation I had with Nike online support if necessary.

  Business response

  09/09/2024

  Dear BBB,

  We are sorry to hear about Mr. ******'s frustration with their experience. We have contacted Mr. ****** and reached a mutual resolution. If Mr. ****** has any other questions; he can reach out to us at ###-###-####.  
   
  Sincerely,  
   
   DICK's Sporting Goods 

  Customer response

  09/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******

• Initial Complaint

  09/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I got un email from the dicks sporting goods saying that they have a flash sale and that I have one hour to buy shoes on sale. The customer service email they provided is (********@***********.com.) also associated with the ( dicks sporting goods is Gayle M******* team). They provided a a website to track my package (https:**** **********************************) when I go to the 17track it requires that I pay for them to track my order but when I tried my credit card kept on being declined.

  Business response

  09/05/2024

  Dear BBB, 
  
  We are sorry to hear about Ms. *******'s frustration with her experience. We have contacted the customer and let her know that unfortunately, this was a fraudulent website, and she should dispute the transaction with her financial institution. If she has any other questions, he can reach out to us at ###-###-####. 
  
  Sincerely, 
  
  DICK's Sporting Goods 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩