ComplaintsforDick's Sporting Goods Inc

• Initial Complaint

  09/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Went on Dicks Sporting Goods to buy shoes that were advertised on Dick's website. The store would not honor the sale because they said the price on the shoes was posted by corporate, and that they were wrong. We even showed them the ad from their website!

  Business response

  09/13/2024

  Dear BBB, 

  We are so sorry for any issues our athlete is experiencing with their pricing inquiry. After further review, the ad provided by our athlete is from a non-legitimate ad through a 3rd party and is in no way affiliated with Dicks Sporting Goods or our family of brands. Please notice the large markdown in price point and the web address reads: Dickssportinggoodsstore**** which is not affiliated with our brand as our website is only available at www.DicksSportingGoods****. 

   

  Our security team is diligent in our efforts to remove websites containing our logos! Our athlete can also visit ************dickssportinggoods****/s/security-alerts to learn more and how to better identify these moving forward. If our athlete has any further questions or concerns, they can reach out to us at ###-###-####.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

  Customer response

  09/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reserved for all 5 Kobe releases and I won several of the pairs only to receive an email right after the win to tell me that my order could not be shipped. I'm not sure if it's because I won multiple pairs but if that was the case then why did you let your clients enter for all 5 in the first place? If you let someone else win after rejecting my win, you are playing favorites and letting certain clients win a pair which is a big issue. Give me my wins now. It's terrible business to let a client know that they won a pair of sneakers only to kick them out later.

  Business response

  09/13/2024

  Dear BBB,

   

  We are so sorry to hear about any disappointment our athlete is receiving concerning their online order for a sneaker launch. During sneaker launches, our company is only provided a very limited quantity of units in which are offered to our athletes in the form of a random launch where our athletes can sign up for at the chance to win. In this case, we unfortunately inventory had run out and we unfortunately have no way of retaining additional units moving forward. We reached out to our athlete as well to apologize for this inconvenience and also assured them that they were never charged for their order since this was never fulfilled or shipped. 

   

  If our athlete has any further questions or concerns, they can reach out to us at: ###-###-####.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

• Initial Complaint

  09/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 9/4/2024 at 6:39 pm I went to the Dicks Sporting Goods store in the Galleria Mall in MIddletown,New York to purchase a pair of football cleats for my Granddaughter,the total was $73.47. The next day I checked my bank account and discovered that I was charged twice for the same purchase.I contacted my bank and they confirmed that I was charged twice and they told me the store had put a hold on my account for that amount to make sure I had enough funds,if I did not have enough money the transaction should have just been declined.The bank said I have to wait 7 calendar days for the money to be refunded to me,now I have bills that I cannot pay because of this situation.

  Business response

  09/13/2024

  Thank you for contacting us.

  A hold was put on the customer's account to verify the funds and when the transaction at the store was completed the account was charged. The hold typically takes 24 hours to be removed by the bank which is all standard practice. We verified with the financial records for this transaction and no other charges were issued. At the time this complaint was filed 24 hours had not passed. 

  Thank you again

• Initial Complaint

  09/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased Nike Basketball shoes on 8.11.2024. At no point during my purchase did any Dicks employee state the return policy. I wore them exclusively at work as I'm on my feet all day as a healthcare worker. I noticed they were hurting my right foot a bit, but upon researching online it appears many reviewers stated they are a very stiff shoe and require a few weeks to break-in. I have worn them a few weeks and the right shoe is still hurting my foot. I attempted to exchange them at DSG and was told they do not offer exchanges on Nike shoes even if defective. The cashier identified herself as the Store Manager and mentioned I had to file a "claim, or exchange" them through Nike. Upon reaching out to Nike directly they informed me they cannot exchange the shoes because they were not purchased at a Nike store. I am just looking to exchange them. I can provide the transcript from the conversation I had with Nike online support if necessary.

  Business response

  09/09/2024

  Dear BBB,

  We are sorry to hear about Mr. ******'s frustration with their experience. We have contacted Mr. ****** and reached a mutual resolution. If Mr. ****** has any other questions; he can reach out to us at ###-###-####.  
   
  Sincerely,  
   
   DICK's Sporting Goods 

  Customer response

  09/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******

• Initial Complaint

  09/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I got un email from the dicks sporting goods saying that they have a flash sale and that I have one hour to buy shoes on sale. The customer service email they provided is (********@***********.com.) also associated with the ( dicks sporting goods is Gayle M******* team). They provided a a website to track my package (https:**** **********************************) when I go to the 17track it requires that I pay for them to track my order but when I tried my credit card kept on being declined.

  Business response

  09/05/2024

  Dear BBB, 
  
  We are sorry to hear about Ms. *******'s frustration with her experience. We have contacted the customer and let her know that unfortunately, this was a fraudulent website, and she should dispute the transaction with her financial institution. If she has any other questions, he can reach out to us at ###-###-####. 
  
  Sincerely, 
  
  DICK's Sporting Goods 

• Initial Complaint

  09/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Details of Transaction: Date: 8/22/2024 Amount of money spent: $264.97 (Total Amount) $249.98 (Amount on item that broke) Details of the Issue: I went in to Dicks Sporting Goods on 8/22/2024 in hopes of getting a new driver for my golf bag. While I was there, the golf expert they had on hand was very helpful when it came to helping me pick out a club. After purchasing the club of my choosing, the Cobra Aierojet Driver MCA KABU, I went around the corner to the local driving range to test it out. However, after arriving and after only hitting 3 balls with my brand new club, the head broke off of the end of the shaft and flew down the range. After this happened, I called the dicks that I had just purchased my club at explaining the situation and asking for a refund. They told me it would be taken care of as soon as I brought my club in. So the next day I picked up the clubhead from the driving range and took it over to dicks where I was then told that I could not receive a refund, rather I would have to have my club sent to the manufacturer to have it repaired which they said would take 2-4 weeks once they had my club. As this was the only option available to me I agreed, however, I went back into dicks a week later to see my club still sitting there broken. I am going to college in a little over 2 weeks and will now be unable to bring my new club with me that I had just spent nearly $250 on.

  Business response

  09/13/2024

  Dear BBB, 

   

  We are so sorry to hear about any quality issues and concerns our athlete may have regarding their purchase for softballs. Our athlete safety is our top priority, and we have reached out to our athlete to gather additional details and resolve this matter moving forward and currently awaiting a reply. If our athlete would like to speak with us further or has any further concerns, they can reach us at: ###-###-####.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

• Initial Complaint

  09/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I'd like to request a refund of $32.41 for the poor service received, to the credit card used in purchase. August 16th, I dropped my tennis racquet for stringing and filled in a form and my tag number is 734. I was told it would be ready around August 21st and would receive a call when it is ready. August 23rd, as I heard nothing, I called and spent an hour on the phone with the store as I was transferred and put on hold multiple times. Finally, spoke to Jeff B, the manager, and was told they lost my ticket so nothing has not been done to my racquet and was told it would now be ready August 27th. I heard nothing by August 27th and called but the store phone line was out of order. Called the toll free corporate phone line and told there is nothing they can do, the local store can not make or receive calls, and I have to drive to store to find out if my racquet is ready. August 31st, still not able to get through the phone line, so I drove there and got my racquet. Due to the poor service, I spent 1.5 hours on the phone trying to track my order down and experienced significant delay in getting my service fulfilled. The store could have emailed me with the status as I provided that information on my order form (attached), but I guess they could not as they lost my form.

  Business response

  09/09/2024

  Dear BBB,

  We are sorry to hear about *** ******s frustration with their experience. We have contacted *** ***** and reached a mutual resolution. If *** ***** *as any other questions, she can reach out to us at 866-677-4771.  
   
  Sincerely,  
   
   DICK's Sporting Goods 

  Customer response

  09/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau and Jennifer,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for your timely support and facilitation.
  
  Regards,
  
  **** *****

• Initial Complaint

  08/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a jersey 8/30 at around 12:00AM. It was for in store pick up the same day just 12 hours later. I waited a whole day to hear an update on my order and if it was ready for pickup. Nothing. I contacted dicks support the next day and was told that the item sold out. No problem, can you switch to shipping. Was told that since it was past the “remorse” period I was at mercy of the store I ordered from. $160 stuck in limbo because the item went out of stock which is completely fine. Just at least try and give me a solution instead of saying there’s nothing you can do. My money was spent and taken the moment I hit submit. Why not the same urgency on the business side?

  Business response

  09/03/2024

  Hello,

  Unfortunately, there was an error on our end and the product was not available. This order was canceled on 9/1 and the hold on the card was release. No funds were exchanged since we only charge when the item is picked up. Our apologies for any inconvenience.

   

   

• Initial Complaint

  08/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered my son some shoes off of this website because school is starting back up on the 26th. I was told my package was delivered, I even see it marked as delivered in the tracking information but no package has arrived to me. I understand if the package got lost but I wasted $160 on these shoes and I currently am tight with money right now and cannot afford another pair. I have front door cameras and I’ve reviewed all the footage, no package was ever delivered to my door step. This company is offering a refund to me but only if I make the same purchase again which like I stated earlier I cannot afford another pair of these. I don’t know what to do, schools right around the corner and my son has no new shoes, I’m stressing.

  Business response

  09/04/2024

  Dear BBB, we are sorry to hear about any issues our athlete experienced with receiving their order. This seems to have been resolved after the filing of this report as we were able to verify that this ahtlete was already fully refunded for the order(s) described. If our athlete has any further questions or concerns, they can reach out to us at: ###-###-####.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

• Initial Complaint

  08/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered some sneakers from this place and I ordered them 2 August and I have not received my refund or my money back. They keep sending me the same old email saying that we sorry is taking longer than they thought but I’m not getting nothing nothing. Nothing my order nothing so I would like to make a complaint against them.

  Business response

  09/06/2024

  Dear BBB,

  We have reached out to this customer and are currently waiting for a response.
  
  Thank you.
  DICK's Sporting Goods 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩