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          Business Profile

          Wedding Videographer

          Film Shockers LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Wedding Videographer.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/01/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I paid 2000$ for a wedding video on 6/11/21 and have received nothing. Our wedding was 7/16/2022 and they were there and recording the entire time. Unclear why we have not heard back from the company after multiple outreach attempts via email phone and social media

          • Initial Complaint

            09/28/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We hired this company to video our wedding for 08-14-21. We have received now the short video as well as the full raw footage but not our extended video. As of 09-14-22 we were told we would receive the extended video as well as a $200 refund for not receiving all items agreed on for our contract that we signed with them. I have now emailed and texted the company at least 5 times with no response to any of these messages. I have all messages emails as well as original contracts saved.

          • Initial Complaint

            09/26/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 2/27/21 I paid Film Shockers Inc $1565.00 by credit card to film my son and daughter-in-laws wedding on 11/6/21. I have met the owner expecting to see him there as I met him doing a friends wedding. He sent 2 other guys to do the work. It is almost a year later and after numerous personal calls and texts to Brandon and I also emailed Alyssa DiPacio all I am told is it will be a few weeks. They have now stopped returning any messages. Brandon actually asked me if I knew what the guys looked like that showed up. I started to worry when I started seeing the other complaints and heard his company was a mess. This company started out very good when Brandon ran things and he was a decent upfront man. All I get now is lies from Brandon. Last he took a call months ago he says it would be mailed within 2 weeks . I told him I would need to take action but didn’t want too as all I wanted was the kids film. His response was , “I don’t care. Do whatever you want.” I want the kids tape. That’s what I paid for that’s what they promised. I actually recommended him years ago and have had to call back others to let them know they are ripping people off. Please help!

          • Initial Complaint

            07/20/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            My name is ******* **** formerly ******* ******. Film shockers was hired early 2020 for my wedding Aug.21.2021. We STILL ado not have our raw footage or video. They have given us so many excuses due to contractors during Covid. Unfortunately when I hired them this was never an issue but Covid happened so this mess happened. This case has been on the news. I’ve been patiently waiting and they keep telling me it’s in progress but still nothing. I’m tired of waiting. Even if I could get the footage, with at least a 50% refund I’d be ok with that too. This was the number one thing my husband and I wanted from our wedding. I have all messages from them and the contract. Please help us please. ****************************************************************************************************************************************** ***********************************************************************************

          • Initial Complaint

            07/09/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I paid $790 for Film Shockers to be the videographer for my wedding. I was married on August 21, 2021 and have not yet received my wedding video and today is July 9, 2022. I have trying to communicate with Filmshockers and barely get a response. The response I get is “it’ll be soon” or “let me check with the editor of why it’s taking so long.” I have called their business MANY times leaving them voicemails. I have called Brandon himself on his cell phone and texted him with hardly any response. I have multiple Facebook and Instagram messages sent to them. I still have receipt of payment and all texts and social media messages sent between us. It has almost been 11 months since I was married! I want the video! That’s the most special day of my life but if the video can’t be produced then at least give me my money back!

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 7

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1004 5th Ave Ste 3

          Coraopolis, PA 15108-1885

          Visit Website
          (412) 550-0380

          Customer Complaints Summary

          5 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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