Pest Control
Critter Control of Delaware ValleyReviews
1 Customer Reviews
Review from Steve001
1 star04/22/2024
This company is a scam! They also go by the name of Critter Control here in ************, **. This ** address was on our contract. On December 8 2023, Critter Control sent a sales guy named *************************. He was here for 40 minuets assessing the situation and said he would get a quote to us. Over a month went by with us trying to reach him. No response. Finally I called to speak with a exec from the company and someone named ***********************, the Regional Customer Relations Lead for the North East spoke with me. *********************** finally got ************************* to send an estimate. He wanted close to $3000 to install a few cages around openings in the property where the raccoons were likely entering. It was ridiculously high, but we desperately needed to get them out, and were promised they would help. They asked for a $1700. deposit which we paid.Then ***** disappeared again! After 2 months of no response, I finally called *********************** again and she got ***** to finally send someone. They installed one tiny cage, for a small squirrel, that was it! There was a major hole which ***** said at the estimate was likely the main entry for the raccoons, and was most important to cover. This was never done. Then ***** then told us he wanted the electric company to cover the main service wires, running next to the house. The wires aren't close enough to the house to interfere with what they needed to do, but we complied. That took a couple of more weeks to have done. This was in March. Again ***** has disappeared! Three weeks ago I called and spoke with *********************** again. She said she call him and get back to me. After speaking with her, ************************* called back and said someone would come out the following week. Three week later and we have not heard from ***** or ******. We want a full refund from this fraudulent company and ************************* and ****** should be fired! We hope we can avoid suing Critter Control in small claims court, but they are leaving us no choice.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.