Complaints

This profile includes complaints for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Parts Geek LLC

  Doylestown, PA 18902-6612

  
• 

  Parts Geek LLC

  1 Oxford Valley Ste 850 Langhorne, PA 19047-3318

  
• 

  Parts Geek LLC

  3900 Mechanicsville Rd Bldg 7 Suite 213 Doylestown, PA 18902-1669

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two fenders from Partsgeek on Aug. 9, 2025, They cost ****** plus ****** in shipping. They arrived with packaging damaged and luckily checked them to find they were the wrong fenders, refused delivery. Upon MANY attempts to contact Partsgeek about the problem they gave me a partial refund of ****** on Sept. 5 2025. Have not been able to contact them about the issue and actually have spent 55 min. on hold on one call only to be hung up on before contacting customer service. Spent ****** and was refunded ******. THIS IS WRONG!!

  

  Business Response

  Date: 09/09/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  We're sorry to hear that Mr. ****** encountered an issue with their Parts Geek Order.
  Upon further review, we have confirmed that there was indeed an error in the refund that was issued for their order that arrived damaged.
  The shipping fee was refunded along with the removal of the restocking fee that was incorrectly billed.
  Mr. ****** should be able to see this back on their account within 2-4 business days on the same payment method used to purchase the part.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 09/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ******
  
  

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/09/2025 I ordered a radiator for my 2019 ***** Silverado. On the website there were several choices but the very first one was the cheapest one and it said that it was for trucks with a towing package, which my truck has. It came in a thin cardboard box with holes that the hose fittings were sticking through. I opened the box and inspected the radiator and it appeared ok. When I went to install the radiator it did not match the one in my truck. The new radiator had fittings on the ** side for the oil cooler and the ** side for the transmission cooler lines. My truck doesn't have oil cooler lines even though it has a factory towing package. Also I noticed the transmission cooler fittings were too small for my transmission lines. Next I started the return process online. It's a little confusing and I selected a return for refund based on ordering the wrong part. After thinking about it later I came to the conclusion it wasn't me who ordered the wrong part it was their misleading information that caused me to order the wrong part. So I tried to change my reasoning for return but the site wouldn't allow me. So I called the only phone number I could find for customer service. I called several times and each time no matter what time of day, they were experiencing a high call volume and offered a call back when my place came up. So I tried that since a 40 minute wait is impossible while at work. Never got called back but twice I got emails telling me I could file for a refund online, which didn't help. Finally on 9/3/25 I called again and was told again about their high call volume, but I vowed to wait it out. 45 minute of listening to that recording and crazy music I finally got to number 1. Then another voice, female let me know that due to the high call volume I would have to do my transaction online and hung up on me. I'm irate and it's a good thing I can't get anyone to talk to right now.

  

  Business Response

  Date: 09/09/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  We're sorry to hear that Mr. **** encountered an issue with their order.
  
  Initially a return was submitted on our website on 8/16 under "Bought by mistake/ordered wrong", however a ticket was opened by Mr. **** stating they selected the wrong return reason.
  
  Our CS Team assisted Mr. **** and requested the necessary information to document the problem encountered with their order and it was confirmed they received an incorrect part.
  
  A return label was then issued on 9/6 and as of today, the part is currently in transit to our warehouse.
  
  Once this is received, it will undergo inspection and processing before any refunds can be issued which in total will take 7 to 10 business days as outlined in our return policy.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 09/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ****
  
  

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting on my refund for an auto part I purchased and returned on 8/4. I still havent received my refund. The package was unopened and still as of 8/18 I havent been issued a refund. Ive reached out and they only provided me with bogus responses stating they are waiting on the warehouse. I just feel they are slow rolling me and Ive had it.

  

  Business Response

  Date: 08/22/2025

  Hello,
  
  This is a case of mistaken identity. The complainant ordered a part from ************************** located in ************ , meanwhile we are **************************************************** located in **********
  
  

  

  Business Response

  Date: 08/28/2025

  Hello,
  
  This is a case of mistaken identity. The complainant ordered a part from ************************** located in ************ , meanwhile we are **************************************************** located in *********.

  

  Business Response

  Date: 09/04/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  We're sorry to hear that Mr. ****** encountered an issue with their order with Parts Geek.
  Regarding this particular issue, it was confirmed that there was a delay in the processing of returns in one of our warehouses' where Mr. ****** sent the packages which caused issues in the processing of their refund.
  Normally, our refund time frame will be within 7 to 10 business days.
  Our warehouse was able to correct this issue and as of 8/21/25, the refund was issued for the return they made.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 09/04/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23760624
  
  I am rejecting this response because: they charged me a fee for no longer needed 46 dollars, after making me wait all that time. There was no ***** or good faith for my inconveniences. Like I told the agent I didnt select no longer needed it should have been wrong size but my screen was cracked. 
  I would appreciate the 46 dollars credited back to my original method to put this behind us. Thank you!
  
  Regards,
  
  ******* ******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 09/11/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  A refund has been issued for the restocking fee today 9/11/25 which should reflect in 2-4 business days to the same payment method used to purchase the part.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 09/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  
  

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 8/9/25 Paid expediated shipping to receive item by 8/15/25 Item was not received by promised date. Submitted a refund request via their website and also never received a response. Tried to contact their customer service and they were always "experiencing high call volumes" and was #** something in line. Waiting 1 hour and ************************************************************ Tried for several more days/times and same experience. Finally today (8/22/25) was able to chat with a live agent on their website who told me she escalated my request and someone will be in contact with me. She was not able to assist me in resolving this today even after I told her I haven't received my item and requested a refund. My husband went to the post office and they confirmed this package was in fact lost in the mail and cannot be found. I don't trust this company as we haven't been able to get this issue resolved and very hard to get a live person to assist. We are just requesting a refund of $137.72. Also we would rather not wait 14 business days for the refund as this is the company's issue. We would like the refund as soon as possible.

  

  Business Response

  Date: 08/28/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  We're sorry to hear that Ms. ******* encountered an issue with the order they placed with Parts Geek.
  This is associated with Order Number: **********, for SKU: ******* - 2005 Pontiac Bonneville Alternator (Replacement) with the Expedited Order Processing Add-on (Delivery within 2-5 business days).
  It was shipped via ***** ********************** by our warehouse, however, due to an unforeseen circumstance, the package was lost by the post office and was not delivered.
  Ms. ******* reached out on 8/22 regarding this issue and our team immediately notified our warehouse of the issue and a tracer claim was filed.
  Unfortunately, Parts Geek does not have control over the investigation and we had to wait for an update from the carrier.
  As of 8/27, a refund was already issued for this order as it was deemed as the package was lost.
  Refunds normally reflect within 2-4 business days or more depending on the customer's financial institution.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 09/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *******
  
  

• Initial Complaint

  Date:08/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sent the wrong lug nuts for my vehicle was not my fault. Typed in the Year, Make and Model of my car. I chose the ones that came up on their website to fit my vehicle. When I received the lug nuts, my father went to put it on my vehicle and seen they are too short. They will not send me a return label. I will be responsible for shipping them back and a 20% restocking fee. The local ******** dealer parts department said that their website should be more user friendly. This lug nut fits my spare tire I should not be out any money for ordering exactly what comes up for my car on their website I am not a mechanic. They are trying to tell me that I bought this by mistake. That is why they will not send me the return label. How was I to know that my car required the longer lug nut when you type in the year, make a model. Please help only want what is right and fair. Just want to them to pay for the return label and do not charge me a restocking fee. For something I had no control over. Also on the phone trying to get ahold of their company was so hard! I was on hold for 2 hours when i got down to being caller number 2, someone picked up and then hung up on me. I wanted to cry. I called back. And went through another option and finally got ahold of someone then a supervisor finally called me back 3 hours later.

  

  Business Response

  Date: 08/26/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  We're sorry to hear that Ms. ********** encountered an issue with their order.
  During our investigation of the matter, we confirmed that based on our listing, while the part matches the year, make and model of the vehicle, there is a specific requirement for the ** (Original Equipment) Part Number which ensures that the part being purchased is the right part for their vehicle.
  ** Part Numbers are indicated in some parts as there are multiple variations and fit requirements by car manufacturers and if this is not adhered to, the part is not going to be compatible with the vehicle where it's being installed.
  Unfortunately, it appears their vehicle requires a different ** Part Number which is ********** and not ********** which was purchased under SKU: ******* which is why this was marked as "Bought by mistake".
  The part can be returned back to us and once received, we will issue a refund within 7 to 10 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 08/27/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23773691
  
  I am rejecting this response because: I need to be sent a return shipping label.I am not going to be responsible for shipping expense and he did not mention anything about the restocking fee. I want to be made sure. I will not be charged a restocking fee. Because once again this was not my fault. There was no way I mean of knowing that I needed to put in a certain number or code which he is talking about. I am so confused right now. On what he is trying to explain to me. I do not know anything about cars website. This is not my fault and I should not be responsible money out of my pocket to ship back this item.
  
  
  Regards,
  
  ****** **********
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 09/01/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  We're sorry to hear that Ms. ********** does not agree with our explanation of why the part they purchased did not fit/work with their vehicle.
  
  As previously mentioned, certain parts have OE Part Numbers which are listed on the website to ensure that right ones are purchased since there are multiple variations of parts for that certain vehicle and since the part purchased didn't match what their vehicle needs, then we won't be able to switch the return reason.
  
  A one-time courtesy return label was issued by Parts Geek for Ms. ********** as a sign of good faith with them and the BBB, however, we won't be able to waive the restocking fees.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 09/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** **********
  
  

• Initial Complaint

  Date:08/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered a part from parts geek that was supposed to fit my car, it did NOT and not only that when it was delivered it was broken. i gave it to my mechanic and he noticed the damage and wrong part, so he packaged it back up and i took it to be returned. The return charge for me to ship it was $150. the part was $750 and some change. After receiving the part back they told me i could not get a refund because the part was "unsalable" yet it was sold to me broken. i was told they would scrap the part and not issue me a refund. after many emails, chats and even a phone call to the manager, which by the way was rude and hung up on me, i was still denied. To me, this is theft, they have my part and my money and refuse to give me back either one. This is a terrible way to conduct business in my opinion. all im asking is my money be refunded for a faulty part that should have not been sold to me in the condition i received it.

  

  Business Response

  Date: 08/26/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  We're sorry to hear that Mr. ***** encountered an issue with their Parts Geek Order.
  Regarding the order in question, Mr. ***** requested a return on 8/13/25 for SKU: PAA44224 - 2018 Mercedes CLS550 Suspension Air Strut.
  When it was received by our warehouse, it underwent inspection and it was found that there were possible signs of usage which we relayed to Mr. ****** however, after disputing the findings with our warehouse, they revisited the part and overturned the original findings and a refund was issued to Mr. ************ the return was under "Bought by mistake/ordered wrong", the customer is responsible for shipping the part back to Parts Geek and as mentioned in our return policy, it is also subject to a 20% restocking fee which was already deducted to the refund that we issued on 8/20.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 08/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  
  

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not only are their policies not clear and easy to understand but they werent made clear to me until after the purchase when I read the fine print. I tried calling to cancel the purchase which I was unable to reach them but was reading that cancelations unable to be made. Then Im being made responsible to pay for the return of a $237.04 part which in shipping costs roughly $30 then Im told on top of that Ill be charged a 20% restocking fee.

  

  Business Response

  Date: 08/26/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  We're sorry to hear that Mr. ********* encountered an issue regarding their order with Parts Geek.
  Regarding Mr. *********'s concerns with our policy, this is readily available on our website by going through our **************** Tab. For the cancellation policy, as mentioned in our website, Can I Cancel My Order?
  We do not accept order cancellations because we often package products within an hour of ordering which is why we don't have the ability to cancel orders. We begin the order process as soon as the order is placed.
  During our review of the order, Mr. ********* selected the Expedited Order Processing add-on which guarantees delivery within 2-5 business days and based on the order date of 8/15 3:58 AM, and the delivery date of 8/18, this was within the delivery time frame promised.
  As the part was returned as "No Longer Needed", Mr. ********* is responsible for shipping the part back, as well as a 20% restocking fee.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned part damaged via shipping. Purchased replacement part from Parts Geek. Verified that Parts Geek received the returned damaged part via Fed ** 7.31.25. Per Parts Geek return policy a refund was to be issued within 10 days. As of today its been 20 days and have not received refund. In addition I have attempted to contact Parts Geek left messages and email to return call or email. No response from Parts Geek

  Ordered part from Parts Geek. Received the part however part received was incomplete and not compliant with part description. - Missing Servotronic Solenoid valve- noted as included in their description. Contacted Parts Geek via Phone and email. Ordered a second replacement part. Per Parts Geek return policy. No communication from Parts Geek to resolve.
  
  Desired Resolution:
  Refund
  
  18.Disputed Amount:   $202.87 and $348.90  

  

  Business Response

  Date: 08/21/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  We're sorry to hear that Mr. ******* has encountered an issue with their Parts Geek Order.
  Upon further review, the first order associated with their complaint was for Order Number: ********** for SKU: ***** - 2006 **************************************** which arrived damaged.
  When a ticket was opened on 7/25 regarding this issue, our team assisted Mr. ******* and a Return Label was issued for the part to be sent back to us and we can confirm that a refund was issued on 8/19.
  As for Order Number: ********** which is associated with SKU: ***** - 2005 Porsche Cayenne Steering Rack (Detroit Axle), a return label was issued for this part on 8/15, but it appears it hasn't been used and hasn't been shipped back to ***
  Once this arrives, it will be refunded in 7 to 10 business days.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 08/21/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23766653
  
  I am rejecting this response because: Parts Geeks has not addressed order #********** that was also defective with the same defect as order #**********. 
  
  
  Regards,
  
  ******* ******* ***** Racing, Llc
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 08/21/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  
  We're sorry to hear that Mr. ******* did not agree with our explanation of our resolution to the issue.
  
  Regarding Order Number: **********, this shows a return label was already issued for this and the part needs to be sent back to us for us to be able to issue a refund.
  
  Once received, a refund will be issued in within 7 to 10 business days.
  
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has a 30 day return policy. I reached reached out to them 10 days after my purchase at the advice of my mechanic who told me the part does not fit my vehicle. The have a recording on there telephone contact system that they have a high call volume no matter what time you call them. They offer to have someone call you back. I have tried several time as they never called back. I tried their online system and that was the same. When I finally get through they tell me that I am beyond the 30 days. I am stuck with a part that does not fit my car and I am out of $500 + Dollars.

  

  Business Response

  Date: 08/25/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  We're sorry to hear that Mr. ***** encountered an issue with their return for an order they placed with Parts Geek.
  After careful review of their complaint and the return request they submitted, we have issued a Return Label so they can send the part back to us.
  Once the part is received back, a refund will be issued within 7 to 10 business days.
  We ask that Mr. ***** immediately send the part back so that our warehouse can process this immediately.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.

  Customer Answer

  Date: 08/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  
  

• Initial Complaint

  Date:08/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several AC components from PartsGeek on 16Aug. I received an email notifying me they cancelled the order on 18Aug. Further research led me to an email I overlookedadmittedly my errorsent 17Aug requiring a copy of my driver license and other identifying information AFTER payment had been accepted. To give this business a fair shot and speak with a person, I called the toll-free number in my cancellation email. After 60 minutes of being on hold, they ended the call. Ive never dealt with this company before and certainly never will after this horrible experience. My credit card reimbursement is currently pendingI hope their finance department operates at a higher caliber than their customer service and operations departments, lest I have to deal with their legal team.

  

  Business Response

  Date: 08/25/2025

  Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. 
  We're sorry to hear that Mr. ******* encountered an issue with their order placed with Parts Geek.
  Regarding the Driver's License requirement, this was due to their transaction reflecting a negative AVS Score.
  Due to increasing fraudulent activities affecting businesses and in accordance with credit/debit transaction regulations, all merchants are required to present a positive AVS Score and unfortunately, as mentioned above, this transaction presented a negative AVS Score due to a different shipping address than the one approved by their credit/debit card provider for their billing address.
  Because of these circumstances, we require a copy of their Driver's License to confirm the billing and shipping address for additional security measure.
  Since this was not provided during the transaction, their order was canceled and the payment was voided.
  Once a payment is voided, this will reflect back within ***** hours or depending on the processing time of their financial institution.
  Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.