Business Profile

Garbage Removal

Eagle Disposal of PA Inc.

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Complaints

This profile includes complaints for Eagle Disposal of PA Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

36 total complaints in the last 3 years.
0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Through out 2023 Eagle has missed pickups. sometimes a text or phone call would go out notifying us that trash would not be picked up as scheduled and pick up would occur the next day. It rarely did. I have called the office a few times and calls are not answered or returned. A few local municipalities even removed them from their list of approved service providers. I ended my service yet they continued to bill me. Now they are referring me to collections. My balance should be 0$
Business Response
Date: 11/17/2023
Good morning, this account has been sent to collections for services rendered, you never closed the account and were still using our containers as we removed them November 7th.
Customer Answer
Date: 11/17/2023
Complaint: ********

I am rejecting this response because:
They have not removed any containers. They did not respond to my phone calls to cancel. I will be filing a complaint with the AG , and I'll be filing a complaint in the district justices office next.

Regards,

*********************
Initial Complaint
Date:11/06/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the past months and most recently the past two weeks we have not had our trash picked up resulting in trash spilling out into the street. This has become commonplace in the neighborhood and with the company still taking our payment and not providing services it has caused problems.
Business Response
Date: 11/07/2023
Good morning, may i have your address so i can check on this.
Initial Complaint
Date:10/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Eagle Disposale accepts taxpayer money to provide a service then repeatedly does not do so. *********************** in the city of Coatesville is repeatedly skipped when they pick up trash and we sometimes go several weeks without trash pickup. The on occasion when they do pickup on this street, they pick up my neighbor's trash and leave mine.
Business Response
Date: 10/06/2023
Good Morning, i understand your frustration, and i will work with the operations manager on this - however we are not able to refund you as you pay the city for your service.
Customer Answer
Date: 10/06/2023
To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********

I am rejecting this response because:
They need to do more than just address this issue. It's tax fraud to accept tax payer money from the city and then not provide the service that they have been paid to do.
This is an on going issue and all my contacts to the city AND Eagle Disposal are ignored.
If this problem persists I will go to the FTC and IRS to report tax frauf.
soi will only be ready to accept this and close if, and only if, my trash starts getting picked up weekly as it should be.
Regards,

*********************
Initial Complaint
Date:09/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Due to missed pickups we cancelled and they won’t refund us.Paid end of June for July. and then cancelled for no pickup. They said they will refund full amount and had me on hold and don’t answer the phone or make up excuses to talk to the manger that will call back and they don’t.
Business Response
Date: 09/26/2023
Good morning, i need your address, your name does not come up in our system nor your phone number.
Customer Answer
Date: 09/26/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
Address is **************************************;

Regards,

*************************
Business Response
Date: 09/26/2023
your account has been closed and your refund has been processed for the amount of 139.32, unfortunately this has a process, as it has to go through our corporate office.
Customer Answer
Date: 09/26/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
This is the same response we get when we call its been over 3 months

Regards,

*************************
Business Response
Date: 09/26/2023
I'm sorry that this has been a slow process, there is a lot that goes into the refund process, there is nothing i can do, the refund has been processed and will be mailed to the billing address we have on file.
Customer Answer
Date: 09/26/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
no reason why we should have to wait for the refund if someone didn't pay there trash bill I am sure you would stop there pick up pretty fast.

Regards,

*************************
Business Response
Date: 09/26/2023
i understand your frustration, your refund has been processed and you will receive it the mail.
Customer Answer
Date: 09/26/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:when was the refund sent out is there a tracking number and was is the date when is the date the check was cut

Regards,

*************************
Initial Complaint
Date:09/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid Eagle disposal for trash and recycling removal from my residence. I am forced to pay for weekly service 3 months in advance. My trash was last picked up on 8/23 despite daily phone calls and emails and being told it is being sent to dispatch. Trash service has been spotty averaging every 2-3 weeks all summer. This company should be forced to reimburse all customers and cease to be in business. I will end up taking my trash to the local dump if its not picked up by tomorrow incurring extra expense to do so. This has not improved at all since winter and they are just getting away with breach of contract.
Business Response
Date: 09/15/2023
Good morning, we are crediting accounts as services are missed, there is currently a 32 credit on you account for the missed services.
Initial Complaint
Date:08/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my quarterly payments on autopay. They took the payment on the date it was supposed to be taken on May 1, 2023 for $121.22. They picked up our trash for 3 weeks in the month of May, 1 time in the month of June. On June 23rd Ive had enough and canceled my services and requested a refund for the times they did not pick up my trash and the remainder of the quarter. *********************** from Eagle Disposal via email told me that it would take 4-6 weeks for a refund. It has now been over 8 weeks. They do not answer the phone calls or return emails. I personally think they are thieves and crooks and my money should be returned for the services that Eagle Disposal did not provide. They requested that I put out my toters for them to pick up on July 3rd, which they did. This has been an ongoing issue for Eagle Disposal since Covid. They have no issue taking my money out of my bank account, but you never knew when or if they would show up.
Business Response
Date: 09/05/2023
Good morning, i do show that you have been refunded in the amount of 161.63, that is for the quarter plus credit for no service.
Initial Complaint
Date:08/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Eagle disposal has been unreliable and they broke our trash can and told me it would be three weeks to replace the can that they are to busy to replace it. I live ten min from them. They said to leave trash out side without the can. I can't leave my trash out side since the animals will get into the bags and then I would have trash flying around into the street and homes around me.
Business Response
Date: 08/09/2023
Good morning, unfortunately we have moved and are not close to your address any longer, i understand that may seem like a long wait, however we only have one person delivering and removing cans and we are scheduled out weeks in advance. We will still collect your items in bags.
Initial Complaint
Date:08/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The recycling center refuses to pick up my trash even though I pay for their service.
Business Response
Date: 08/07/2023
Good morning, may i please have an address for your account?
Customer Answer
Date: 08/07/2023
My address is ***********************************, Brownstown, PA *****
Customer Answer
Date: 08/07/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: it does not solve my issue of them not picking up my trash and hanging up on me and refusing to pick it up when I called them. My address is **************************************, Brownstown, PA *****

Regards,

***********************
Business Response
Date: 08/08/2023
This is a Contracted account with W Earl Township, your road was closed last week for service and the township is aware of this as we have been in contact. I spoke with you directly on the phone and told you we would be back this week on TUESDAY your service day to have this cleaned up. The township is doing road work and that is something we have to work around, as i told you last week, this is a township issue and is being addressed
Customer Answer
Date: 08/08/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
This still does not resolve the issue that I pay for service that you do not provide on time, nor every week. I refuse to pay for my trash not being picked up. This will not be resolved until I see a refund of some sort. The township told me that they told you to go around the construction like everyone else and you told me you weren't going to pick it up until the construction was done. You never said Tuesday as you hung up on me after I told you to go around the construction. If this was the first time you refused to pick up my trash, I would not be this upset. But you pick. it up maybe 2-3 times a month and then you hang up on my when I call you. That is terrible costumer service and I want a refund!

Regards,

***********************
Business Response
Date: 08/08/2023
This has been addressed with the township, as you pay the township for service and NOT Eagle disposal, We can not give you a refund on money that was not paid to us. I'm sorry you are having such a hard time understanding this.
Customer Answer
Date: 08/08/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: the township pays you so I guess I need to refuse to pay the township for your neglect in NOT picking up our trash. You are a horrible business!

Regards,

***********************
Business Response
Date: 08/08/2023
Again i do apologize for the delay in service, this is a contract with the township and this goes between the township and our operations manager.
Initial Complaint
Date:08/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Like others, had problems getting them to provide service of trash and recycling removal. I finally cancelled my service 2 months ago, and was told id get a refund in 4 weeks. Ive seen nothing. Tgey do not respond to emails or if u call you are on hold forever and no one ever takes your call.
Business Response
Date: 08/04/2023
Good morning, i do show the account was closed and a refund of 85.73 has been processed, you will receive this by check via mail. i do apologize for the delay
Initial Complaint
Date:07/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I added my most recent email to Eagle below on July 27th. This is with no response from them. I have been trying to get in contact with them for 4 weeks to stop services and receive a refund for all our missed trash pickups. Each of my phone calls ended in a lengthy voicemail explaining what I am looking for with contact information for them to call me back. At this point I just want their trash cans picked up at my house and receive my refund check. I am emailing in regards to the stop of services as of the end of this billing cycle; July 31, 2023. I have called 3 times, been on hold for 30 minute increments, and have been forced to leave a message will no call back. Its truly unacceptable. In my messages over the past several weeks I noted that I would like services to conclude at the end of this billing cycle, however I am unaware if that has been put in your system since as you are unable to return my calls. I have been with Eagle since I moved into my home in 2020, I tried so hard to hold out as I know times are hard to get employees, but the 8 week I went with out recycle and 6 week without trash pick up was just too much. The final point was when your customer service because non existence. I am also aware that I have a credit on my account of around $150 due to all the missed trash and recycling weeks. That $150 would come from my current bill due ($125-130) which I should not even have if you would have listened to and retuned my voicemails plus an additional $-21.44 that is showing on my account. It clearly stated in several news articles by your spokes person that you will be offering credits and or refunds. I would like my full refund amount sent to me via a check. I would like to know the turn around time for the refund.
Customer Answer
Date: 07/31/2023
Minutes after I sent this complaint the business got back to me stating that they will pick up my trash cans the end of August, they will cancel my services, and a refund check will be received in 4-6 weeks.
Business Response
Date: 07/31/2023
Good morning, i do apologize for the delay, however we are short staffed and replying to emails as quickly as possible, i do show that your account has been closed, i also show that the last payment we received was in May for May June and July, you will be refunded for the quarter of 128.60, you have a current invoice for August September and October, that has been removed from your account.

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Eagle Disposal of PA Inc. is NOT a BBB Accredited Business.