Complaints

This profile includes complaints for Eagle Disposal of PA Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eagle Disposal of PA Inc.

  1245 Eagles Way East Earl, PA 17519-9595

• 

  Eagle Disposal of PA Inc.

  PO Box 288 East Earl, PA 17519-0288

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice billing period: 07/01/2023 - 09/30/2023 Amount: $128.60 Business Commitment: Residential bag service (trash/recycling removal)Nature of dispute: My (and multiple neighbors) trash and recycling has not been picked up since 7/12/2023 even though we kept being told they would pick it up. From a customers perspective, Eagle Disposal has not tried to resolve the issue.Account number: ***********

  Business Response

  Date: 07/31/2023

  Good morning,  this account has already been closed,  and refunded, you have already reached out to  EAgle for a cancelation and refund,  and this has already been submitted. 

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eagle has not picked up our trash for four weeks. They will not answer their phone. They turned off the ability to leave a message. Yet they are happy to send me a text each week telling me they will be picking up trash on our usual date. There is a ******** post that indicated they automatically send out refunds for missed days.. NOT! The neighborhood looks like a trash heap and the neighbors have said they have seen a rat.

  Business Response

  Date: 07/31/2023

  Good morning,  i do understand your frustration,  however,  our phones are very busy and we are short staffed,  we are doing the best we can with the staff we have,  i do show on your account, that we have replied to your emails, and that your account has been closed and there is 48.00 credit on your account that will be refunded due to missed services.   

  Customer Answer

  Date: 08/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
    Although they finally picked up the trash on week 5.  I have not received a refund for the service I paid for including the complete month of July, Aug and September.
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 08/03/2023

  the last quarter paid for was April, May and June,  we reversed the invoice for July, August and September,  you are due a refund of 50.77,  that is being processed and will be mailed out to you. 

  Customer Answer

  Date: 08/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The bill I paid was for service from July 1 to Sep 30th, 2023.  Therefore, I am requesting the entire payment returned.  You never picked up trash in July and we cancelled our contract with you for August 2023 and beyond.
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 08/08/2023

  Again, i do understand your frustration,  in a previous comment you did say that we came and cleaned up.  i will adjust the refund for your quarter and have this mailed out to you 

  Customer Answer

  Date: 08/20/2023

  Refund has not been received as of August 20th.  A hold was put on the credit card and that dispute is not resolved yet.  Eagle Disposal  has not responded to the credit card company.  I want my refund for services not rendered.

  Business Response

  Date: 08/22/2023

  the account has been closed,  and the refund has been sent to our corporate office,  you will receive your check via mail,  i do apologize for the delay, however it is out of my hands once it is sent to corporate 

  Customer Answer

  Date: 08/29/2023

  Today I have received the refund from Eagle Disposal.  I am now satisfied with the outcome.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our scheduled trash pick up is Wednesday. We have not had trash pick up for three weeks. July 12, July 19, July 26. Called today, after listening to to their recorded message of how they are committed to customer satisfaction is guaranteed for over 20 minutes was told it would be picked up today. No such luck. Still have the unsightly and unhealthy pile of trash at the street. Was told we would be refunded. Still have not received refund for dates not picked up.

  Business Response

  Date: 07/31/2023

  Good morning,  I do show that Credit has been posted to your account for 3 weeks of missed service

  Customer Answer

  Date: 07/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed up for trash service on 6/28/23 with Eagle Disposal of East Earl, PA, for my new address and for trash to begin on 7/7/2023 (when I moved into the property). My trash and recycling was picked up the first week, but has not been picked up since. I received a text message and an email stating due to staffing shortage my pick up day was moved to Saturday (the day after my normal pick up), but Eagle disposal has not picked up any trash or recycling since the text message and email was sent. The only time I heard back from the company was the day I signed up for the service to let me know when my trash day would be. I have called 6 times and sent 2 emails with no response. This is unacceptable.

  Business Response

  Date: 07/31/2023

  Good morning,  I do show the account in a different name, *******,  that account has a 3 week service credit on the account,  and several emails back and forth from my customer service and the account holder.  the account i show for ****** was sent to the collections department for non payment. 

  Customer Answer

  Date: 07/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Yes, the account is in mu Husband's name and I filed the complaint. That is the only reason my name is listed. The account in question is 17 *******************, Ephrata, PA. I only have text messages that trash would be picked up Saturday instead of Friday 2 weeks in a row. I only have one email from the Trash company stating the same information. No one has responded to my requests for cancellation or when trash would be picked up. I have called multiple times and no one has returned my calls. The attached call log shows long amounts of time on the phone and this was only to sit on hold for the next representative and then get an answering machine once you reach the notice that you are the next caller in line to talk to a representative.

  I have also attached the only 2 emails I have received from Eagle and neither one addresses my concerns of when the late trash would be picked up. The trash from 7/21/2023 pickup that was rescheduled to 7/22/2023 was picked up 7/28/2023. I want a full refund and cancellation of service and they can pick up their containers.
  
  Regards,
  
  **********************

  Business Response

  Date: 07/31/2023

  i will close the account today and get your refund. 

  Customer Answer

  Date: 07/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me of closing the account and receiving a refund.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eagle Disposal has not picked up our trash since June 27th. We had bags sitting outside and now have seen evidence of rats around our home. We have dogs that we need to make sure can't get into the trash. Today is now the 3rd pickup missed. This is unacceptable. I have seen people with trash piled up all over Berks and Lancaster counties! A credit is not enough. Are you going to pay my exterminator bill or a vet bill if my dog eats something from the trash he shouldn't? I just sat on hold for 20 mins for someone to answer then immediately hang up.

  Business Response

  Date: 08/04/2023

  Good morning,  i do understand your frustration,  your account has been credited for the missed services, i am showing a credit of 36.80,  and we are doing our best to get the services in a timely manner,  I will add a work order for next service to ensure this is cleaned up.  

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My trash hasn't been picked up in three weeks. In the last five weeks, it's been picked up once. I've hired this company to provide a service and they are not providing that service. I have trash over flowing my trashcan. When I complain to them they just say they are sorry but they have manpower issues and don't have enough drivers to pick up my route every week. Last billing cycle they told me they would credit me for the missed ups but only credited me for one. Now they are telling me that they will credit me for missed pick ups for this billing cycle, but I don't trust that they will. This company is the worst company I've ever dealt with. I'd cancel, but I have no doubt they'd tell me the cans have to be empty when they pick them up. They probably would never come pick up the cans anyway if I canceled my service.

  Business Response

  Date: 07/19/2023

  Good morning,  we are applying credits to accounts as the route is not serviced, your account currently has a 36.25 credit for missed services.  I completely understand if you would like to close your account,  please let me know how you would like to proceed.

  Customer Answer

  Date: 07/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I have been a customer for five years and I am just finding out on here after filing a complaint that the route I'm on is no longer serviced? Why did nobody notify us of this? I cannot cancel service until both my cans are emptied. I'm pretty sure the guy that comes to pick up the cans won't take them full of trash and recycle. My trash was finally picked up this morning but my recycle is still full.
  
  Regards,
  
  *******************
  

  Business Response

  Date: 07/19/2023

  i think you misunderstand what i was trying to say,  when the route is not ran or pushed - your account is automatically credited.  We did not stop running your route. 

  Customer Answer

  Date: 07/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I have sent a message on the app to cancel my service. Please cancel effective today and let me know when someone will be by to pick up my cans.

  Regards,
  
  *******************

  Business Response

  Date: 07/31/2023

  i do show the account has been closed and you will receive a refund of 123.39

  Customer Answer

  Date: 07/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:07/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash pick up has been extremely inconsistent. It all started last year and I would call and complain and all they said was they will refund me. I said I pay for the year and she said we will credit you next year. That never happened. Now Within the past four months my trash has been picked up 5 times. I pay for a full year at a time and kept being promised a credit but it was never applied to my bill nor did I get any kind of refund. I have tried to called Eagle several times, waited on hold and never got to talk to some one. I would like my account closed as I switched to another service provider. I would also like part of last year (since they promised I will get credited/ refunded and never did) and last quarter of this year and the remaining of the year refunded since I paid for the year in the beginning of the year. Thank you!

  Business Response

  Date: 07/17/2023

  good afternoon,  there has been credits added to your account from last year,  i will close the current account and refund you the remain balance plus this quarter.

  Customer Answer

  Date: 07/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I Never received credit from last Year. I went back and look and there was No credit from last year on Any of my Invoices or this year so far like they said they were going to do. This has been going on since last year and it really got worse this year! They have missed So Many weeks for pick up since the beginning of this year 2023. So I think as a customer who paid already for the Whole year I should be entitled to get everything back. Its like paying for something in full and Never getting what you paid for, so I think it would be fair and the right thing to do!  I would like a refund in Full for this whole year since its been Every Month They missed my trash and Recycle pick up. Don't worry bout last year cause I no I will never get that money back. I just want this whole year refunded since they missed well pretty much the whole year so far. I gave Plenty of chances to make it right and they didn't so I went to someone else and want a Full refund Please. 
  
  Regards,
  
  *************************

  Customer Answer

  Date: 08/04/2023

   I did not get a response or a refund! 
  
  I even replied to them through BBB messages and Got Absolutely No response back! This is ridiculous! 
  
  I also contacted the PA Attorney General's Office AND NO Response there either and that I emailed Months ago!
  
  So I will be satisfied if I get back what the owe me from last quarter April- Present plus Some of July. My trash got picked up that whole time from April-Present  like maybe 4 times! 
  
  I also paid for the year so I have a credit of $179.81 remaining that they owe me!
  
  I emailed Eagle Disposal back on July 21 2023 and NO RESPONSE BACK!! I asked for a refund from April 2023 - July 2023 and my credit of $179.81 and to close my account I no longer want them for my trash service!
  
  All I am asking for is what they owe me and said they will pay me from April-July and my credit for the rest of the year since I paid for the whole year of 2023 in the beginning of the year.
  
  Here is the email I sent to them ......
  
  CANCEL MY SERVICE ASAP PLEASE! I gave plenty of chances for you to pick up my trash since the 2nd quarter of this year to present.     Since then My trash has maybe gotten picked up 5 times if that.   So I would like Refund of what my credit is now ($179.81 ) And last quarter April -June) Since I paid for the year I do not know what my bill is a quarter so I am going off my last bill from February and that bill was 86.31. So a total refund of $266.12.   I think that is fair because you owe me for the rest of the year and previous quarter since my trash hardly ever got picked up. Like I said “Maybe 5 times! I never even received credit from last year which you said you will credit, so I am letting that and last year go. I just want what I am untitled to and deserve for No pick.   I’ve tried calling many of times before no answer left a Voicemail and NO ONE ever called me back to cancel my service and today I called  3 times today and each time I was 7th caller, then got to me next and got the voicemail to leave a message, so called back was caller 15 same thing got to caller 1 and then leave a message and Now I was caller 8 and Guess what…… Same Thing!! So I decided to email you cause this is Ridiculous!   So Please send me My Refund of $266.12 this week.   I have also Contacted the district attorney office and Better Business Bureau. BBB got back to me and contacted you and you did reply back and said…….    MESSAGE FROM BUSINESS: good afternoon,  there have been credits added to your account from last year,  i will close the current account and refund you the remaining balance plus this quarter.   I did RSVP and didn’t agree but I have changed my mind and I will go with this. I just want this settled and a refund of what I am asking and what you have agreed to.   Thank you, *************************

  Business Response

  Date: 08/04/2023

  this account has been closed and refunded in the amount of 179.81

  Business Response

  Date: 08/07/2023

  Good morning,  we do show credits added to your account dating back to 2022, 

  your quarterly rate started at 96.00 per quarter,  started service in February, 2022 ( quarter will be Feb., March and April and so on..)  we decreased your rate as you had complaints,  to 81.75 per quarter,  that would be a decrease of 171.75 per year.

  Credit for missed services was added to your account on 6/14/2021

  Credit for missed services was added to your account on 2/1/2022

  Credit for missed services was added to your account on 11/8/2022

  Credits are added to accounts for MISSED services,  if we are on a delay,  you would not receive credit as we are collecting your trash, just at a latter date, we can not give credits for services rendered.  your refund has been processed and you will receive this via check in the mail. 

  Customer Answer

  Date: 08/12/2023

  Hello,
  
  I got an email from BBB from Eagle Disposal. I don't understand it and if they sent a check I did Not get it and it does not take that long for me to get it.
  
  So could please let me know what it all means? I only have 10 days well 5 days left to respond
  
  All I want is to be refunded for last quarter $81.75  and the rest of this year $179.81
  
  I don't understand why they can't understand what I want and What I am entitled to. So I just want the total of $261.56. 
  
  They are the ones screwing their customers! I just want it to be owed to me for Not picking up much trash but for 3x in the last quarter and the rest is what I already paid.
  There was no credit added to my account ....if there was i can't see it??
  
  So just have them pay me a total of $261.56 and that's it. I am done. They screwed up, not me. 
  
  Just like I personally emailed them and called to tell them about my refund and I no longer want their service and NO REPLY BACK!!!!

  Business Response

  Date: 08/15/2023

  your refund has been applied and mailed out,  again, it takes 4 to 6 weeks to receive,  this must come from out corporate office.

  Customer Answer

  Date: 08/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  What about 2023 credits?? I received Nothing for 2023. They said they would credit for this year and Did Not do so! So I want credit from beginning of year of 2023- June 2023 that I'm untitled to and what they said they would credit and didn't. April- June quarter I'm lucky if my trashed got picked up 4 times within them months. I called and complained and they said we will credit your account and it was even on the local news that eagle with credit their customers and I got zero zilch Nothing!! I want a refund beginning of the year and especially last quarter!!

  Regards,
  
  ***** *******

  Business Response

  Date: 08/23/2023

  Good morning,  again,  you have already been refunded,  We can NOT give a refund on services we have already rendered,  we give credits for service that we did render,  we can not go back to the beginning of the year as you DID receive those services,  your refund has been issued from corporate.

  Customer Answer

  Date: 08/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Yes you Refunded what I have Already Paid for the year!! Not previous what you owe me! There was A LOT of missed pickups that you said and I quote that I will get refunded for missed pickups!! It was even on the news that Eagle Disposal will refund their customers for missed pickups!! So NO I Did Not get a refund at all from beginning of the year till I Stopped your service! The refund I got was from What You owed me for the remainder of the year cause it was Already Paid!  You owe me for missed pickups (that has Already been paid) you said to your customers and the news that you will refund for missed pickups!! NOT what you owe me for the remainder of the year that has been paid since the 1st quarter of 2023!!

  Regards,
  
  ***** *******

  Business Response

  Date: 09/05/2023

  Good morning,  we will no longer reply to ***********,  we have done our best to get her to understand the procedure for refunds,  and we have sent her her refund. 

• Initial Complaint

  Date:07/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash hasn’t been picked up in almost a month, but still being charged for services. Tried to cancel, waited on hold for 25 minutes just to be transferred to a voice mail during regular business hours. Trash pick up has been inconsistent since January. From Jan until now our trash was only picked up a hand full of times. My bill is a different amount every month when it should stay the same but is getting higher and higher each quarter. Trash was supposed to go out 7/12, I received a text saying it was going to be picked up the 13th, they never came. A truck was in the development saturday the 15th but didn’t pick up my trash or the neighbors. I just want my service cancelled and refunded for the last two quarters.

  Business Response

  Date: 07/17/2023

  Good morning,  i can go ahead and get this account closed,  and i will get your refund for the current quarter. 

  Customer Answer

  Date: 07/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ************************
  

• Initial Complaint

  Date:07/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The trash pick up is not being done weekly and have been able to contact the company

  Business Response

  Date: 07/12/2023

  good morning,  we do send out automated calls to all accounts when service is delayed, or interrupted,   automatic credits are also being added to all accounts affected,  our phone lines are very busy,  but we are answering as best we can,  we can also be reached via email as it says on our calls when you call in 

  Customer Answer

  Date: 07/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been a customer for many years. Ever since the pandemic, they have been very irregular with picking up our trash weekly. There have been at least 10 times where it wasn't picked up for several days as well as at least twice where it had to sit until the following week, and at the same time, our cost has increased twice. Yet, they still expect to be paid ahead of time (we pay quarterly). This is unacceptable. I have also seen many complaints from other consumers in areas where the Township pays them for services. If you can't meet your commitment, we should be getting some sort of refund.

  Business Response

  Date: 07/06/2023

  the accounts are automatically credited from our AP department,.  this will reflect on the following invoice

  Customer Answer

  Date: 07/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
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