Business ProfileforA-High Tech Refrigeration and Appliances Inc.

on June 16th we had A High Tech come out to repair our Kenmore refrigerator. The repair man told up that it would need to have the compressor replaced. The cost would be $985.00. When we asked him if it was worth doing this as the last compressor failed after 4 years he said yes the new one he is going to install is better and should last much longer. What he did not tell us is that the compressor was under warranty for 10 years from Kenmore. We paid the $985.00 and had the compressor repaired, when I asked him about the warranty he said he would split up the bill and I could just turn it into Sears and they should send me a refund. He leaves and i contact Sears Kenmore about the warranty. The information he gave me was not correct. Sears has to come out and complete the repair for the warranty to be applied. The next day we were ready to start to place food in the refrigerator and it was warm. It only cooled to 44 degrease. We placed water bottles in the frig and went shopping for groceries. When we returned the frig was 57 degrees. I called A tech to come back out but all I received was empty promises from Vicky saying that she would reach out to the repair gut and call me back. 7 calls over the next week and 7 times she said i will call you back and she never did. The frig at this point has never seen a temperature below 39 degrease. Most of the day the frig is somewhere between 43 and 54 degrees. We finally get a hold of Vicki again to have the service man come back out to tell us that the frig is working fine and he did not know why it will not hold temperature. Now we are at July 4th with no resolution and we are out $985.00. I have called several times asking for resolution or a refund but Vicki just says she will have to call you back. Now she no longer answers to my phone number. I have to call from another number to get them to answer the phone. I would like a refund and have then come take their compressor back since it did not fix the issue.