ComplaintsforDBC Remodeling & Construction

• Initial Complaint

  09/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had DBC work on 3 house remodeling/repair projects. They all had either unsatisfactory work or I was not refunded for work that did not occur. DBC has done great work for me before so I assume this is just a glitch in their usually high level of service which I know can happen. Unfortunately repeated calls and texts to various team members and even the owner have not resulted in any resolution. 1. Soffit repair - they repaired 20 feet of soffit but charged me $2977 up front to do the full house perimeter soffit. They indicated they would refund any work not needed. The team was already here working on a wall removal and they were able to reuse my existing soffit material. 20 feet out of 168 total feet is 12%. 12% of the full amount is $358 so I am asking for a refund of $2619 ($2977-$358). They only offered me around $1400 in refund. 2. Wall removal - they removed a portion of a wall as requesed but just left it unprimed and missing the floor base trim. I paid $4482 for that assuming it was a load bearing wall. We discovered that it was not load bearing so the work required was less. I primed the wall myself. I am only asking that they return to install the floor trim pieces so it looks like a professional job. Since I overpaid for the work, it seems like a fair compromise. 3. Basement waterproofing - I paid around $10,400 for basement waterproofing. The perimeter drain system works but there are wet spots in the center of the floor. They came over and globbed some cement on top of 2 of the spots. While that may have solved the wet spot issue for those two places, now I cannot install flooring in the basement as the patch job is above the floor surface. It will need to be removed first which will re-expose the wet spots. I need them to figure out why the basement is not fully waterproof and fix it properly and in a manner that will allow me to install a floating floor in the future. If they resolve these issues, I will may use them again in the future.

  Business response

  10/25/2022

  “DBC is a company that deeply cares about our customers.  It is always our aim to improve their lives with professional work and a professional experience.  Regarding this situation, we are working hard to resolve any and all concerns.  We have sought to stay in contact with our customer and discovered there was an issue with an incorrect email that has now been resolved.  As the owner, I personally apologized for the mistaken billing and issued an additional credit, making his final balance $0.  I spoke with the homeowner on the phone, and we had a really good conversation.  He accepted the credit that was issued and agreed to a clear plan of resolution.” 
  
  
  Thank you,
  
  Doug

  Customer response

  11/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hello ********,
  I had not responded as the company has not yet addressed my concerns and I wanted to give them the opportunity to do so. My only response options were either I was satisfied or dis-satisfied with the company's response and they had not addressed my issue at that time. If you are able to re-open the case, that would be ideal but if not I will open another case. Thank you.

  
  Regards,
  ***** ****
  

  Customer response

  11/21/2022

  Hello ********,

  
  The business has now satisfactorily addressed my complaint and I would be happy to close this case. Please let me know what else I need to do to facilitate that closure and thank you very much for all of your assistance with this resolution.

  
  Regards,
  ***** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩