Reviews

They are scam artists. They made me default on my *** loan then the company filed a ******** on my business and froze my assets. I then asked for my money back from MCA Debt Advisors and they only gave me back $200 out of $3000 that they had received from me that was suppose to be going towards paying my MCA debt. Im currently seeking an attorney. I can be reached at ************** if there are any attorneys that read this, but DO NO work with this company!!!! They are scam artists!!!!

We appreciate the opportunity to respond to ******** concerns regarding his experience with MCA Debt Advisors. We would like to provide some clarification and additional details regarding his complaint.******* did not pay $3,000 into the program. He paid a total of $1,338.98, from which he received a refund of $267.84. The refund amount was determined after deducting the appropriate setup and attorney retainer fees. These fees, totaling 5% of the enrolled debt amount, were necessary to establish his file and initiate negotiations, as outlined in the signed agreement.The negotiations on ******** behalf stopped after he placed a stop payment on the third scheduled payment in the program. When we reached out to inquire about the stop payment, ******* informed us of a lien that had been placed on his business by the *** creditor. Following this, he requested to cancel the program, and we promptly honored his request.While the contract clearly outlines that a default fee may be applied in such situations, we only charged ******* for the work completed up to that point, including file setup and initial negotiation efforts. This approach was fair and consistent with the terms of his agreement with us.We regret that ******* feels dissatisfied with his experience, but we firmly believe we acted in good faith and in accordance with the contractual terms. Should ******* wish to discuss this matter further, we remain open to communication.Thank you for your time and understanding.Sincerely,******* ****** Director of Operations, MCA Debt Advisors ************ | ***************************************** ************************** ***********************************************

I strongly advise against using *** for debt management. They promise to save you money, but in reality, youll likely end up paying much more. My experience was disappointing, and it became clear that their services were not in my best interest.If youre struggling with debt, its far better to talk directly to your lender and explore restructuring options. Using *** can jeopardize your companys recovery and make it nearly impossible to secure another loan in the future. Save yourself the headachelook for solutions that truly support your financial health.

Dear ******,Thank you for sharing your feedback. We take all concerns seriously and aim to address them thoroughly.We understand that you feel disappointed with our services, and we'd like to clarify a few key points that may have contributed to your experience.Initially, when you enrolled with us, your stated balance with your creditor, CFG, was $9,000. However, during our verification process, it was uncovered that your actual balance was $13,763.00, which may have impacted your perception of the savings we were able to achieve. Additionally, at the time of onboarding, you expressed that your biggest priority was freeing up cash flow, as CFG was drafting daily payments and you were paying $3,528 per ******** response to your needs, we were able to successfully negotiate a deal with CFG, reducing your monthly payment to $1,650a significant reduction that directly aligned with your goal of freeing up cash flow. However, you stopped making payments to our program, which affected our ability to continue representing your account with ****Our agreement outlines a success fee for the services rendered, and we processed that fee based on the work we had completed up until the point you stopped participating in the program. Despite this, we have still attempted to refund you $900, the amount that is owed to you. Unfortunately, this refund process has been delayed as we are awaiting your signature on the necessary documents to finalize it.While there is a fee for our services as detailed in the contract, its important to note that we successfully negotiated a lower balance with CFG and reduced your monthly payment, leading to real savings. Your issues with our services only arose after payments to the program stopped, which in turn caused us to cease making payments to *** on your behalf.We remain committed to resolving this matter and are still open to processing your refund once the required documentation is completed.Thank you again for sharing your feedback. If you have any further questions or need clarification, please feel free to reach ******** Regards, ******* ****** Director of Operations, MCA Debt Advisors ************ | ***************************************** ************************** ***************************************************************************************

They are completely fraudulent. They misguide the clients and do not disclose their fees and charges. Their representatives provide misleading information when taking on a case. They overcharge and fail to negotiate with the other party. Stay away from their fraudulent practices.

We appreciate the opportunity to address the concerns raised in this complaint. Our company is committed to transparency and providing clear information to all our clients regarding fees, charges, and the services we offer. We take any allegations of misleading practices seriously and would like to clarify the situation involving *************************.************** enrolled with our program on May 1, 2024, with the intention of renegotiating debt with one creditor. We made every effort to work with ************** to achieve a successful outcome. However, ****************** payment history has significantly impacted our ability to move forward with negotiations.To provide a detailed timeline:May 11, 2024: ************** returned the first payment.May 16, 2024: The re-represented payment was also returned.June 18, 2024: ************** resumed payments, making two successful payments in June.Post-June 2024: Payments were returned again, and since June, ************** has not cleared a payment.Due to these inconsistencies, Mr. ****** account is currently under collection review. This review is necessary because his payment history has placed him in default, as outlined in his contract with us. The lack of a new agreement with his creditor is not due to any action or inaction on our part but rather the result of his inconsistent payments.We strive to provide the best possible service to our clients, but our ability to negotiate effectively depends on maintaining consistent communication and payment schedules. We hope this clarifies the situation, and we remain open to working with ************** to resolve this matter in accordance with our policies.Sincerely,********************* Director of Operations, MCA Debt Advisors ************ | ***************************************** mcadebtadvisors.com ***********************************************

Beware they will get your money and not do anything but give you the run around and no protection from creditors. I enrolled in the program in February of 2024. I was told then there is no fee,but there part came from negotiating. I paid in 2600 to MCA Debt Advisors. But even after several months they never negotiated a deal with the creditor. Therefore the creditor put a legal hold on my invoices through the company I was contacted with. I called them several times a day to get a status on my case,but was put off and told I would get a call back. Finally after a couple of weeks with no answers and no money coming in. I had to call the creditor myself to make arrangements and get the hold lifted so I wouldn't lose my business. I later found out after doing a little research that they were not even authorized to negotiate with the particular creditor I owed. Which they kept that information from me in the beginning. Then when the hold was placed on my invoices and I told them, they then pretended to contact the creditor after months with no status. Then also found out they were in a big lawsuit against them recently. Now they are saying I owe them 20% of the amount they were suppose to negotiate. There for stealing my 2600 from me that I paid in to them. They are a scam company that collects your money like you owe them, then not protect your business. They only made my situation worse.I would not recommend doing business with MCA Debt Advisors in my opinion, your business will loose or go under. Beware they will steal your money and not accomplish anything.

Dear ***********************,Thank you for your feedback. We take all customer concerns seriously and strive to provide the best service possible. We apologize for any frustration or inconvenience you may have experienced.We understand that your situation has been difficult, and we regret that our service did not meet your expectations. However, there are several points we'd like to clarify to ensure a complete understanding of the circumstances.1. Fee Structure: Our fee structure is clearly outlined in our contract, which we thoroughly review with each client at the point of sale. We emphasize that we are a for-profit organization, and our compensation comes from successfully negotiating on your behalf.2. Negotiation Process: The primary reason we were unable to finalize terms with your creditor was due to the number of returns and inconsistencies in your account. Specifically, there were five returns on 3/20, 3/27, 4/12, 5/15, and 5/22. These inconsistencies made it challenging for us to secure a stable agreement, as our reputation and ability to negotiate effectively depend on predictable and reliable client account statuses.3. Communication and Response Time: We apologize if our communication fell short. Our team strives to respond promptly to all client inquiries. During the period you mentioned, our team was actively working on your case, and we understand how critical timely updates are for our clients. We will review our communication processes to improve in this area.4. Legal Hold and Contacting Creditors: Once we were informed about the legal hold on your invoices, our team did take steps to contact the creditor, and made the situation first priority, but again their were inconsistency that caused these delays.5. Creditor Authorization: We regret any confusion regarding our authorization to negotiate with your specific creditor. Every Creditor makes claim they dont work with Debt Re-negotiation offices. Creditors will pitch this line to every merchant but will have someone on the other line making deals with Debt Re-negotiation firms. They will play both sides to secure their money.6. Refund and Fees: As per our agreement, fees are based on the negotiation outcomes. Given the situation, we will review your account to ensure all actions taken were within the agreed terms. If any errors were made on our part, we are committed to addressing them fairly.We are sorry that your experience with MCA Debt Advisors was not satisfactory. Our goal is to support our clients through challenging financial situations, and we regret that we did not succeed in your case. If you have any further concerns or need additional assistance, please contact our customer service team directly at ************ or ************************************************************ you for bringing this to our attention. We value your feedback and will use it to improve our services.Sincerely,*************************** Director of Operations,MCA Debt Advisors ******************************************************************* mcadebtadvisors.com ***********************************************

I have been extremely disappointed with the service. Probably more than any service that I have ever tried.I was able to negotiate a much better settlement with creditors on my own. They could not meet their initial claims of debt reduction.The portal is terrible and never up to date. Their excuse ios that it is run by a third party. It was really stupid on my part to sign up with MCA. I will incur major penalties even though they were the ones that could not meet their promises. They will still make their money but I lose big time! I have tried to resolve issues with the junior negotiators but they said I need to talk to a senior negotiator that are never available.

Dear *******,We are truly sorry to hear about your dissatisfaction with our service. We understand your frustration and apologize for any inconvenience caused.We take all feedback seriously and are constantly striving to improve our services. We regret that we were unable to meet your expectations and that you found our debt reduction claims to be unfulfilled. Our aim is always to assist our clients in achieving the best possible outcomes, and we apologize if we fell short in your case.Regarding the portal, we understand your frustration with its functionality. While it is managed by a third party, we acknowledge that it should be reliable and up-to-date for our clients. I will work with the Third-Party on enhancing their portal, but we have a full customer service department that can assist you were the portal may fall short.We also acknowledge the challenge of reaching senior negotiators. We apologize for any inconvenience this has caused you. We have the Junior Negotiator in the position to answer the clients calls for the senior Negotiator can stay on top of negotiating with Creditors. Seems you were not satisfied with your Juniors responses to your questions, so my team will work with the Juniors on that.It's important to note that continuous engagement with creditors can impact negotiations negatively. By constantly engaging with creditors directly, it may hinder our ability to negotiate effectively on your behalf. We urge you to allow our senior negotiators to handle these discussions to ensure the best possible outcomes for your situation.Please know that your satisfaction is of utmost importance to us. We are committed to resolving any outstanding issues and ensuring that you receive the service you deserve. We would appreciate the opportunity to discuss your concerns further and work towards a resolution that meets both parties expectations.*************************** Director of Operations, MCA Debt Advisors ************ | ***************************************** ******************* ***************************************************************************************

This company non-stop harasses my business with calls, texts, and emails about business debt relief, and I've constantly informed them that we have NO LOANS, yet they continue to harass us non-stop.

Dear ***************************,We sincerely apologize for any inconvenience caused by our outreach efforts. We take your feedback seriously and strive to ensure that our communication practices align with our customers' preferences.Upon reviewing your concerns, it appears there may have been a misunderstanding or an error in our records. Please rest assured that we have immediately halted all communications to your business and have taken steps to rectify this issue internally.We understand the importance of respecting our customers' wishes and privacy, and we regret any frustration this situation may have caused. If there are any further concerns or if you require any assistance, please do not hesitate to reach out to us directly.Once again, we apologize for the inconvenience and appreciate your understanding.Sincerely,********************* Director of Operations MCA Debt Advisors ******************************************************/************

I signed up for this company to assist with some merchant advances I received they do not communicate once you signed agreements! They drafted my account almost $1k and I informed them it set me back financially and they didnt care just stated to bring payments lower and I told them I want to cancel then she going to tell me there is a 5% cancellation fee which I understand but they want to charge a fee for a none verified balance from when we started the process. These people are crooks and you will end up paying a lot more money to them in the end once I told her I want to cancel she started to get rude and say I cant answer anymore questions since you canceled like who says that and they dont respond to the emails I send to them trying to at least get half of my money back they refuse to help when thats what they are there for what a joke ????

Good afternoon,Thank you for reaching out. I've thoroughly reviewed your account and wanted to clear up any confusion on your file. ****** enrolled with our office on 2/8 to assist with restructuring the balance of his two cash advances, you were provided with a payment schedule detailing the amounts and dates for drafting funds from your account. As discussed during the sales call, the scheduled draft of $909.77 was set for 2/16, which was also outlined in your contract. This was the first transaction and its currently pending at this time, so no Funds have officially cleared from *************Despite several attempts by my team to reach out between 2/8 and now to guide ****** through the process, unfortunately, we did not receive any response until 2/21 at 1:03 pm, when he expressed a desire to cancel due to the inability to reverse the payment made on 2/16 as scheduled.I want to address the cancellation process transparently. We do have a 5% cancellation fee outlined in our terms to safeguard our operations and offset the costs associated with setting up your account. However, I'm open to discussing this further with you via phone or email if you prefer. Additionally, it's important to note that your contract includes a 5-business-day buyer's remorse period during which no cancellation fee would apply. However, since there was no communication from you during this window, we proceeded with processing your file.As of now, the payment made on 2/16 is still pending, and we are awaiting confirmation from your bank regarding the transaction's status. Once we receive this information, we will promptly initiate the cancellation request.If you have any further questions or would like to discuss this matter in more detail, please don't hesitate to reach out.

I Hired them to work on my behalf to settle a debit I paid them well over 10k to pay off the merchant they never paid anything and robed me

Dear ******************,I hope this message finds you well. We appreciate your communication and concerns regarding your experience with our office, and we take this matter seriously. We want to address the issues raised in your BBB complaint and provide a detailed explanation of the events surrounding your accounts.Firstly, we acknowledge that your contract number ********* was initiated on 7/15/2022, during which time you enrolled with two creditors. We successfully resolved the issues with both Forward and *************, and as a part of our agreement, three settlement payments totaling $3,000 were released for Forward, and two payments totaling $4,000 were released for *************. We can provide wire confirmation for these transactions upon request.Regrettably, after the successful resolution with the creditors, we observed that you had fallen off track, and our attempts to contact you during January and February of 2023 went unanswered. In light of the lack of communication and commitment, we submitted our invoice to the escrow bank for the final payment of services rendered to you and subsequently moved forward with defaulting you out of the program.In June 2023, you contacted our office, and we informed you of the situation. Following your decision to reenroll on 6/29/2023, we initiated account ********* for you. However, it is crucial to note that, as of the date of this response, no payments have been received on this account. Negotiations with the same two creditors, Forward and *************, were understandably put on hold until you demonstrated commitment to the program, especially considering the previous default on settlements made with them.We would like to clarify that no funds were stolen from you. As you mentioned, over $10,000 was paid, and $7,000 of it was released to Forward and Wide as part of the settlements. Our office is committed to transparency and providing you with any necessary documentation or information to address your concerns. If you require wire confirmation or any other documentation, please let us know, and we will promptly provide it.We understand the frustration and confusion that can arise in such situations, and we apologize for any inconvenience you may have experienced. Our team is dedicated to resolving this matter amicably, and we remain open to further communication to ensure your satisfaction.Thank you for bringing this matter to our attention, and we look forward to resolving it in a satisfactory manner.*********, ********************* Director of Operations