Managed Service Provider
Support Nerds, IncAbout
About This Business
Years in Business: 10
Products and Services
Business Details
- BBB File Opened:
- 4/10/2017
- Business Started:
- 5/15/2015
- Business Incorporated:
- 5/27/2015
- Type of Entity:
- Corporation
- Alternate Names:
- Nerds Shop
- Tecustry
- Business Management:
- Mr. Rajeev Bhutani, Store Manager
- Ms. Amanda Wilson, Customer Service Manager
Additional Contact Information
- Customer Contacts
- Ms. Amanda Wilson, Customer Service Manager
- Fax numbers
- Other Fax: (732) 312-5118
- Additional Email Addresses
- Sales: Email this Business
- Technical Support: Email this Business
- Customer Service: Email this Business
- Additional Websites
- supportnerds.us/
- supportnerds.us
- nerdsshop.us
- tecustry.com
- supportnerds.us/
- supportnerds.net/
- Social Media
Additional Information
- Payment methods
- We accepts payments through Credit card, Debit card, PayPal, Master pass & Mail-in Check
- Refund and Exchange Policy
- Refund Policy:
Support Nerds INC. (Support Nerds) maintains separate refund policies based on the plan purchased by the Subscriber (“you”).
Single-Incident Plan Refunds:
Unused Single-Incident Plans must be used within 30 days of purchase. No refunds will be issued for unused Single-Incident Plans after 30 days.
A used Single-Incident Plan is eligible for refund if the issue/incident cannot be resolved by our technicians. In this case, refund requests must be made within 7 days of the last interaction with a Support Nerds technician. If a refund request is not received within 7 days, the Single-Incident Plan will be honored for a future issue/incident.
If the same initial problem reoccurs but after 30 days from the date of activation, and if problem could not be fixed this time, then Support Nerds doesn’t hold any commitment of refunding the money. Money back policy for original problem resides only in the first 30 days of activation.
Subscription Plan Refunds:
For Subscription Plans, refund requests will be honored if our technicians have not been able to resolve any issue within the first 30 days of the subscription. If Support Nerds has successfully resolved one or more cases, the Subscription Plan fees are not refundable.
Add-on Plan Refunds:
For add-on plans, like downloading or installing any software, security license, operating system, refund will be honored if our technicians have not been able to fix the issue. If Support Nerds technicians has successfully resolved the issue, then the plan fees are not refundable. Support Nerds INC. (Support Nerds) issue refunds for all problems that turn out to be out-of-scope and problems that cannot be fixed over the phone, email or chat. If Customer is not satisfied and the issue is not fixed or the same issue crops up again and again, Support Nerds will honor the refund once a request is made by the Subscriber within 30 days since the issue was brought to the attention of Support Nerds.
Refund processed can take up to 7-10 business days to reflect in your respective bank account, credit card or debit card. However, a confirmation email regarding the refund will be sent immediately to your subscribed email address.
Support Nerds reserves the right, at any time and without notice, to update or otherwise modify this Refund Policy by posting such update or other modification at the Refund Policy page on the Website. Any update or other modification shall be effective immediately upon such posting. Accordingly, we encourage you to review this Refund Policy periodically to determine if it has been modified. - Other Resources
- Federal Trade Commission (FTC)-Federal
600 Pennsylvania Avenue, N.W.
Washington DC 20580
Phone Number: 202-326-2222
http://www.ftc.gov - Pennsylvania Attorney General-Philadelphia
21 South 12th Street
Philadelphia PA 19107
Phone Number: 800-441-2555 (Pennsylvania Residents)
http://www.attorneygeneral.gov - Business Categories
- Managed Service Provider, Online Retailer, Computer Repair, Information Technology Services, Computer Hardware, Computer Dealers, Computer Services, Computer Software, Network Security, Electronics and Technology, Printer Sales and Services, Computer Disaster Recovery, Computer Cleaning Services, Wholesale Computers, Managed Print Services, Computer Supplies, Cloud Services
Latest Reviews
Paul V
"I had a problem With my Brother printer, when I contacted Brother ******** on line I was directed to Support Nerds **** I talked to a "tech" about my printer not printing legibly, I was on the line for over an hour while the "tech" had control of my computer and printer and ran many, many printer head cleaning operations, finally they got the printer to print correctly in black and color on a test page. Before I could leave the site, I was given a sales pitch for their *************** Plan" normally $199." ... Read full review
Richard O
"They offer assistance for ** computers which they did help me with Then convince you that your computer has problems that need fixing and then sell you a policy. I decided to take a five year policy which I though was good then after an hour of going back and forth on issues and then requesting that I send them an email stating I paid the bill something was fishy the already had my credit card agreement I decided at that time to cancel over another half hour and then just shut everything down and call my credit card company." ... Read full review
Kevin E
"Poor and incomplete service." ... Read full review
More Resources
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