Complaints

This profile includes complaints for Divan Auto Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Divan Auto Group LLC

  906 Bustleton Pike Feasterville Trevose, PA 19053-6059

  
• 

  Divan Auto Group LLC

  301 Bustleton Pike Feasterville Trevose, PA 19053-6449

  
• 

  Divan Auto Group LLC

  2907 Old Lincoln Highway Feasterville Trevose, PA 19053

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If you desire the feeling of being royally screwed by an auto dealer, then Divan Auto Group is the place for you. After purchasing the truck from Divan ($10,500), I took the vehicle to my auto service location to get inspected (since Divan could/would not do it.) My mechanic immediately told me the frame was very rusted out and may not pass inspection next year. The mechanic also noted that the frame had been painted black by someone to cover the rusted frame. When I contacted Divan after having the truck 6 days to bring it back, Divan said sure. We will give you 60% of what you paid after 6 days. Yes, would cost $3,600 for 6 days. Divan NEVER denied knowledge they knew about the painting of the frame. Now having the truck less than 3 months AND less that 3K miles, the rearend has gone out. So, when you look at Divan Auto Group, my advice would be RUN AWAY as fast as you can! Dont let their response to this complaint fool you. You just need to look how they treated their customer AFTER the check clears that really matters. And that would be the BIG middle finger they gave to me.

  

  Business Response

  Date: 12/12/2023

  Divan autop group is honest and reputable dealership in Bucks County. Customer raised a concern that the vehicle might have issues passing inspection in a year. We have advised this is a used vehicle and there is no guarantee of what can happen in a year span.  Reasonable and  as professional as our dealership is we have advised the customer that we do not see the future of what might or can happen in a used vehicle expecially years after purchase.  There is no need of speculating on a 18 year old truck. It has been over 3 months since purchase, we will yet offer customer trade in value on the pick-up perhaps there are looking to part ways with it. Attached photo of undercarriage. Sincerely, Management 

• Initial Complaint

  Date:02/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a Car at divan auto group in pa I paid cash they was supose to mail out title it never came was sent to wrong address the car dealer is not taking responsibility for getting me a new title the motor vehicle in pa said they still have title with car dealer it's been 3 months. I brought car in november 2022 looking at legal action.

  

  Business Response

  Date: 03/02/2023

  RESOLVED ALL ISSUES WITH CUSTOMER. CUSTOMER FINANCED A VEHICLE THROUGH BANK AND DEALERSHIP MAILED TITLE TO ADDRESS MATCHING ON CUSTOMER'S DRIVER LICENSE. CUSTOMER HAS MOVED FROM THAT ADDRESS THEREFORE NEVER RECEIVED TITLE. CUSTOMER TODAY MARCH 2ND 2023 HAS AGREED TO COVER COST OF DUPLICATE TITLE. RESOLVED COMPLAINT PLEASE CLOSE OR CANCEL FOR RECORD. 

  Customer Answer

  Date: 03/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:01/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well good morning my name is ************************* and I'm filing a complaint with Devon Auto Group because I was one of the purchase of car *** **** and at the time I was about to have surgery so I saw the car I liked and the guy told me that the car was great but I said I wanted to hold the car until after my surgery and when I just got out my surgery I called him I said look I want to put something down so I can hold the car and I was asking me it was something wrong with the car he told me no everything's okay so mind you I goes a week after my surgery so we go up there in the Uber me and my wife mind this a Christmas present from her to me and when I looked at the car the car suspension was low its car wasn't like I thought it was in the picture the guy said ask me you should take it to a mechanic before you go I said I couldn't even get the thing off 5 minutes when I walk the car the transmission with but mind you when I test drive it the car that had no gas the back tire light indicator was on then as I said I first call maybe they fixed it they said they fixed it while I was sitting there and everything was okay I drives off I get 5 minutes from the order the transmission thing kicked in the transmission shut down they told me to take it to her place took her to the place and then they told me to go to another spot where the car was going to fix it would fix it turn around the car wasn't fixed I just got too much going on with this car I want my money back this is all this is about and they knew that I couldn't get my mechanic to check the car because I had surgery and I couldn't move around like that and as I was taking the car back the tire came off as I was taking the car back it's a mess they are a bunch of liars a cheats and I want something done about this and I need help finding to go to court with this

  

  Business Response

  Date: 01/10/2023

  Divan auto group has done nothing but good business with the customer. We have replaced the transmission for customer worth over $2500. The customer left happy and we also covered every **** ride that there was needed as courtesy. We are not able to accept the return of the vehicle, yet we are able to offer trade in value for the vehicle. Sincerely, Management. 

• Initial Complaint

  Date:12/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a vehicle december 18 2022 from divan auto group at ******************************************** after signing the agreement i was told that by ************ could bring the vehicle back with a 20% off after asking ***** twice if there was a engune light on he indicsted to me there was no engine light the following week after getting the plates i was issued a temp inspection sticker afterward did a diagnostic to find that there was a e gine light a oil light and a catalyticconverter problem immediately i call ***** and let him know what the problem he told me he needs to tk to his boss his boss contact me an we couldnt reach an agreement i informed him that the contract says *** can return the vehicle with a 20% off to no avail i was disrespected by the mgr and i want my money back which is 6500  dollar. THIS IS TO BEWARE ALL BUYERS THAT TBE VEHICLES ARE DEFECTED AND THEY DONT TELL THERE BUYERS PLEASE READ THE REVIEWS

  

  Business Response

  Date: 12/28/2022

  The restocking fee is up to managers decision and mostly applies to vehicles newer then 10 years of age. We have fully disclosed and signed the attached contract stating "ALL SALES ARE FINAL WITH NO RETURN/REFUNDS/EXHANGES". We simply follow the rules of the signed legal buyers order. Please note purchased motor vehicle was sold and contracted "AS-IS" per signed federal Buyers Guide and dealership does not stay responsible of the problems a used motor vehicle might have - also attached. Last but not least also attached is paperwork stating Purchaser has declined any offered warranty by Divan auto group.  We are not able to help the purchaser , the decision is completely conducted based off of signed contract at time of sale. Sincerely, Management 

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2008 ******** limousine For 16,000  Used the vehicle 3 times and the vehicle Started smoking and almost caught fire With clients inside Took it to a mechanic who informed us that it was rigged together by zip ties and that the wrong screws were in vehicle. With this issue its causing us to lose a lot of money they said the checked it out which was not true they need to be put out of business before someone dies behind the foolishness

  

  Business Response

  Date: 10/31/2022

  Discussed the issue with client, vehicle was purchased nearly 7 months ago , and driven for PA to Florida.  
  As explained to customer we do not guarantee specialty vehicles such as limousines and the as-is Federal Buyers Guide was signed off at time of purchase. Also offered to client to trade the vehicle in for current market trade in value which he was satisfied to hear and stated he will get back to us.

  SINCERELY, Management