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Find a Location

Renn Kirby Kia has 1 locations, listed below.

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    Business ProfileforRenn Kirby Kia

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    85 V Twin Dr, Gettysburg, PA 17325-7999
    BBB File Opened:
    5/24/2019
    Years in Business:
    5
    Business Started:
    5/24/2019

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    12/15/2021

    purchases 2012 ***** ******** 9/16/2021 with 90 day warranty, we had issue that needed repaired a week prior to 12/16/21 which we called, emailed the dealership and emailed twice the General manager, we live an hour away, at 1st ***** said he'd have some1 come an pickup vehicle and have it repaired, we waited 2 days only to be called by service manger to say it wasn't covered, the part we were told is $125.00 and 2 hours to fix it, now we waited 2 days and suddenly its not covered when we were told it had a 90 day warranty, this is very poor service, we been w/o a vehicle an addtional 2days, waiting on a pick up of our vehicle that wasn't going to happen, how did we go from ***** saying he'd make it right and have it picked up to the service manager saying it won't be covered? All we want is this made right, its under the 90 days and we have only made 2 payments on the vehicle, its a smaller dollar repair and they should do what's right and fix it since we email called etc w/in the 90 days

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Deven H

    1 star

    12/14/2022

    I want to start this review off by saying I NEVER write reviews about places, even when the service is bad. But the way this dealership treated me was horrible, by far the worst I have ever had. I purchased a vehicle in May of this year, a **** ****** *** ***, with only 40k miles. The car was in perfect condition (or so I thought). 5 months after I purchased the vehicle (less than 5k miles put on it) all of my lights on my dash came on. I was confused, so I took it to my local NTB to have it looked at. After having my car 2 days, I finally got a call from the mechanic, and what he told me was astonishing... He started off by asking me if i had replaced the engine of the car...? I said no , I just got the vehicle. He said that the entire engine of the vehicle had been taken out, and when it was put back into the car... it was not done right. Wires were not hooked up, bolts were missing, gaskets were re-used... On top of that there were MAJOR oil leaks, and the water pump was bad. The intercooler was cracked, I mean the list went on... When I went to pick up my car, the mechanic gave me a 4-page essay and pictures of everything wrong with the car. I had to pay 2 thousand dollars to get the car running (and it needed a lot more done). So, I call Renn K**** to tell them all about this, and I had the solution of, I would come back, trade the car (they give me what I owe since I hadn't had the car for that long and was unaware of what they did...) and I would in return buy another car from them to make up what they would lose.... In my eyes, that's more than fair. Well, the GM of the dealer basically gave me the run around and then 2 days later told me they could appraise the car and sell me a new one... So basically, they wouldn't help me at all, even after the GM admitted he "won't use that mechanic again".... This dealership should be ashamed with selling a vehicle that was "unsafe to drive"... and then screwing me over more by not helping me get out of it.

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