Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Key Cellular Nutrition has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Cole Institute LLC

      975 Georges Station Rd Suite 200 Greensburg, PA 15601-6958

    • Key Cellular Nutrition

      126 Mathews St Ste 1800 Greensburg, PA 15601-7913

    • Key Cellular Nutrition

      1 Northgate Sq Ste 220 Suite 220 Greensburg, PA 15601-1377

    Business ProfileforKey Cellular Nutrition

    Health and Wellness
    Multi Location Business

    At-a-glance

    Customer Reviews

    4.78/5stars

    Average of 192 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Key Cellular Nutrition has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Cole Institute LLC

        975 Georges Station Rd Suite 200 Greensburg, PA 15601-6958

      • Key Cellular Nutrition

        126 Mathews St Ste 1800 Greensburg, PA 15601-7913

      • Key Cellular Nutrition

        1 Northgate Sq Ste 220 Suite 220 Greensburg, PA 15601-1377

      Location of This Business
      975 Georges Station Rd Suite 200, Greensburg, PA 15601-6958
      BBB File Opened:
      6/20/2011
      Years in Business:
      12
      Business Started:
      5/14/2012
      Business Started Locally:
      5/14/2012
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Cole Institute LLC
      • Cole Health Institute
      • Dr. Bill Cole
      • Key Cellular Lifestyle
      Business Management
      • Mr. Ryan Cole, Co-Owner
      • Mr. Richard Bigi, CDO
      Contact Information

      Principal

      • Mr. Ryan Cole, Co-Owner
      • Mr. Richard Bigi, CDO

      Customer Contact

      • Mr. Richard Bigi, CDO

      Customer Complaints

      18 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/02/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      10/4 - $1050 pd (receipt attached)10/16 - $6147 pd (bank statement attached)The business states that people who are committed to changing their lives and ready to heal the root cause have success with this program. (email attached)The nature of my dispute is for a full refund considering the program states it truly heals the root causes of the health issues I've had so that I can live the rest of my life in optimal health. (email attached) A person named ************************* texted me and stated that she could talk to me over the phone but it would only be to provide additional support. The support would entail repeating Cell detox 1 & 2, free of charge and she also offered me a couple free coaching calls to work on some stress reducing modalities- like as if stress is not something that we all face. She said they are not able to offer a refund even though I did not see any results and I was worse off despite following the program exactly.

      Customer Reviews

      192 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lisa B

      1 star

      05/04/2024

      My experience for the $37 Zoom meeting/Dr. ************ team(Key Cellular Nutrition) was very disappointing. The explanation of the program was poor at best, never received a thorough understanding of what to expect. I asked what supplements I would receive and was told whatever my assessment says I need. The only supplement I was told I would get was a glandular one and some others. I explained how the supplements I was using were effective, could you tell me about the ingredients. She skirted answering the question. I was told I would get a booklet about diet in addition to the supplements. The young woman explained other people have lost 50lbs in 4 months. That was a bold claim and who knows where those pictures came from. Then came the price for the program. The hand-holding price was $7,147 and the non-hand holding price was $2,690. We began filling out the forms for credit card and the system wouldn't take a PO Box. So I said I wouldn't mind making payments, but refused an auto-pay. She said let's see if you qualify, so together we completed some paperwork while screen sharing. I told her I didn't want to take out a loan. She insisted it was only to see if I qualify to make payments. Later I repeated this sure looks like a loan to me. Oh, no she repeated. Then at the end of the paperwork I said see the clause I need to agree to? It calls it a loan. I told you this was a loan. She so innocently said "Oh, I thought I explained it properly". Hesitantly, I agreed to said loan. When the Zoom meeting ended I saw a text where you have to take a selfie/picture of yourself holding your ID to complete the loan process. I never did this. Instead I phoned the credit union 20 minutes later and cancelled out the loan. The next day I reached out to the credit union and explained how they are misrepresenting the loan process. Then after reaching out to a supervisor with Dr. ************** team to report the incident the young woman has the audacity to email me denying it. Sad!

      Local BBB

      Better Business Bureau of Western Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.