Business ProfileforStoreyline Resumes

I contacted Storeyline resumes in December 2023. I followed the owner on LinkedIn, who prides her business on telling a story. Additionally, she is consistently calling out organizations for their lack of customer service and there is a huge execution, delivery and customer satisfaction failures within her organization. The resume that I received is just "ok." The writer listed every detail that I provided. However, I was under the impression that multiple sources would be used which included my interview to create a "story" within my resume. I consistently asked what measures you have in place for those of us who are not expert story tellers. How do you get the information needed to tell the story? I also asked what story is my resume telling? I feel these are valid questions since Robynn prides her brand on story telling. I never received a response to those questions. I don't feel for the amount of money paid that this was delivered. However, because I signed off on the resume, I accepted it. I did not receive an option to sign off on the LinkedIn optimization and the cover letter. The cover letter was lackluster. It lacked customization for my skills/experience. Prior to contracting, with Storeyline,, I was told that my LinkedIn profile would be optimized to pull the reader in to make them want more information. The optimization provided is simply what is listed on the resume. I didn't receive anything that was promised. I reached out to Robynn directly, but to little avail. The Customer Success department is a joke. They were so defensive that no one truly took a step back to review the product provided and definitely didn't want to resolve the matter. First off, Customer Success will not speak to a customer on the phone. We communicated via email which was/is not effective. The interaction ended with them requesting me to tell them what to change. Storeyline Resumes is a joke and fraudulent. I am well within my right to dispute the charge.