ComplaintsforStoreyline Resumes

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Absolutely awful experience. I would not use this service if it was free. I would not even use this service if I got PAID to use it. I spent over $500 to have this company make me a basic resume with a cover letter. From the beginning, the experience was bad. I had an “interview” with someone so they could create my resume. She was very rude and condescending. She acted like I was stupid and didn’t know what I was talking about. She was so rude that I requested someone else because it was unbearable. The second lady I spoke to wasn’t great but she was better. I got my first resume copy and it was horrible. Words were misspelled, grammar was wrong, the job descriptions were completely off. A lot of the information was inaccurate. It was almost like she did not listen to a thing I said. I sent in edit requests and each time they edited it, it was worse than the time before. I finally contacted customer service because it was so bad. We set up a meeting to talk. During the meeting, the lady was telling me things she think could be better/different about the resume. I’m thinking like why are you telling me this? Tell this to the person making my resume. I ended up just giving up because it was soo bad and soo frustrating. There’s not one single aspect of the resume that’s beneficial to me. It’s like I paid them and then I ended up doing all of the work. Now I’m back to square one and wasted over $500.

  Business response

  08/25/2023

  The client purchased services in Oct. of 2022. The last interaction we had from her was in Nov. of 2022. It is now August of 2023 (9 months later). As you can see from the attached documentation, we held a review call and sent her the updated documents with all of her edits. However, she never responded to us. We are not mind readers, we cannot finalize a project if the client completely disengages. We provided those updated documents addressing all of her edits in Nov. of 2022. Now she is filing a complaint 9 months later... There is really nothing further to say. We stand by our products, we worked with the client to address any edits and concerns, and she never responded. We did everything in our power to work with her and provide documents that she loved. 

  Customer response

  08/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** ***

• Initial Complaint

  08/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I feel that this service is 1) not worth the price, and 2) do not hold up to their advertised standards such as "We are a resource for you during the process and beyond." As a new client I didn't know their full process, such as once I approve a resume there is no more support or revisions. Keep in mind, I paid about $600 for a service that I expected to be exceptional. Instead, I should have chose a service closer to the $100-200 range, and I believe I would have had the same outcome - a barely enhanced resume. I'm getting no more traction than before the service. I had to revise the resumes myself because they don't understand my work, sales operations, and this miswrote many items. A lot of generic language and also a resume and cover letter that are just way too wordy. They entire reason I hired them was to help me be more concise and get my resume the attention that I deserve. I just need to get to HR and get calls/interviews, and I will win it from there. I have had less responses from the revised resume, and have had to revert back to rewriting it myself. As someone that's very much in need of work with limited finances available to me, I expected much more from this service. I went back to them with my complaints and I was basically dismissed with generic and obvious career application advice that everyone at my level already knows. They need to do better or reduce pricing or at minimum, stop with the false promises. Final response: **We are sorry to hear you are dissatisfied but cannot open back up a project that has been approved to be finalized by a client, nor can we make edits to a document that we did not create.** But we are always happy to provide some advice to people who are not getting the response they want.

  Customer response

  08/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  What I would like is for this business to make the process more clear. To accept my feedback and learn from it, at minimum. You are clear on your process, but I, as a new client, was not. I did not know that when I approved the resume I would no longer receive help with the resume. I gave up with the edits because the team wasn't doing a better job. So I approved to test the resume; it was not clear the support would stop there. The rest of the service, not meaning disrespect, is just fluff and noise for higher level professionals. An awesome resume is what I paid over $689 for and it was not delivered to me. I'm aware of the market, requirement to customize, etc. I am saying at least make that clear and review how you market yourselves on your own website; review the promises you make. I was very dissatisfied with what I paid vs. what I received. Please, just take this feedback to heart. It was a huge investment for me to make, and it did not pay off. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  07/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  There service is scam, they provide very poor service and results/feedback of their products are bad. Request a resume service from them, they took $700 and delivered a word smithing of my current resume, not using the documents I provide, not listen to my concerns or feedback. I wouldn't recommend their service, the owner write BS stories on social media sites to get people to buy into their service. Not worth the prices.

  Business response

  07/27/2023

  I never like to hear that a client is disappointed in services. We are certainly not a scam. We have been in business for over 23 years and helped 500,000+ clients. We went through 3 rounds of edits with this client, which is a normal part of the process. He approved V3 on June 19th and we finalized his package based on that approval. Had he reached out or had more concerns, we would have been more than happy to schedule a call and made more updates. As it was, when he submitted his approval, we finalized his package based on that approval. 

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $1139 for an executive package resume, linkedin profile refresh and a resume summary or one more service. I hired this company on 3/28/2023, it is now 6/26/2023. They have sent 3 drafts of my resume and each one was worse than the other, they deliberately mispelled words I spelled out for them for example (PAAS - platform as a service) was rebaptised by them as PASS, and after I wrote to them they didn't correct, I can't decide if they are lazy, illeterate or simply a scam. There is no way these are professional resume writers. I wrote and wrote, they never answer their phone and they argue with me, job searches are time sensitive and they have held me back for 3 months. The work is unacceptable. Another example of their obduracy and lack of logic: I have 3 cybersecurity certifications, I told them about it and out of nowhere they decided that rather than list my professional certifications, they put one I don't have and asked me when I thought I'd get it? Expected by date followed by a question mark. This was my first inkling that something was wrong, that and the mulitple typographical errors I found in the very poorly written and sloppy resume draft they keep sending me. They don't incorporate edits, ignore you for weeks. This must be a scam. The owner a certain Robyn S***** writes on Linkedin continuously about all these clients who are happy, meanwhile they are treating me horribly, lying about everything and arguing. I want a refund and my bank is workign with me. This is so unacceptable that I am going to see if I can file a complaint with the US Post Office for across state lines fraud and see if that will persuade them to refund me. I don't want this to halppen to any other unsuspecting job seekers. These fraudsters and scammers that prey on people who are trying to find work are absolutely the worst. As a security professional, auditor and compliance officer I will make it my business to keep reporting them, wherever I can.

  Business response

  07/18/2023

  We have resolved this complaint internally with the client. 

• Initial Complaint

  06/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last month I hired Storeyline Resumes for $589 to craft a resume, cover letter and new LinkedIn profile. The first draft of their resume took about two weeks, which fell within their timeline, but was an absolute embarrassment, full of inaccuracies and word salad nonsense, such as "sustained a balance between inflows and outflows ..." I have no idea what this even means. After I complained in writing, I was instructed to click a link for a project review session. I did so, for 10 a.m. June 7 -- the earliest option available. I followed up the appointment with two emails and a phone call and rearranged my schedule -- only to be stood up. Every time I interact with the company, I get a different person (up to four now) with first name only and no specific email addresses -- only the company's general inbox. This company is starting to reek of a scam. I'm attaching their resume, which is not salvageable. My edits only took two minutes; if I had more time and space, it would be unrecognizable as a document.

  Business response

  06/28/2023

  I am truly sorry for this client's frustration. As you can see from the email chain attached, we never had an appt for a review call scheduled on June 7th. We reached out to clarify and reschedule with the client and never heard back. Our goal is always to work with the client until they are satisfied with their documents. An edit phase is a normal part of our process. We like to talk though why certain language is used, as resume language can sound awkward. We are writing to computers/ATS first and people second. Hiring managers and recruiters understand and expect this type of language. Had we been able to reschedule our review call or had the client provided any edits/concerns via email, we would have absolutely addressed and clarified that with him. 

  Customer response

  07/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. If I had no appointment on June 7, why did I email that I did about one week prior and then why did I call the company when my interview was supposed to begin and then be told the point person would get back to me asap?
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  ***** ******

• Initial Complaint

  06/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased Storeyline Resumes on 3/24/23, for a "senior executive" resume package, which included a cover letter and LinkedIn profile update, for a total payment of $889. I received the first draft on 4/14/23. It was evident that the document was poorly constructed. It lacked coherence, informal, lackluster language and phrasing, had a fragmented structure, and contained clichéd resume statements that were unsuitable for a "senior executive" resume package. The resume failed to capture a unified theme, tone, or personality that I expected from a service at this price point. Given the substantial investment of nearly $1,000, I expected a professional and refined product that required only minor revisions, if any. However, Storeyline Resumes not only failed to meet these expectations but also demonstrated a lack of competence in delivering a quality resume. After expressing my concerns via email correspondence initiated on 5/8/23, it became apparent that I would be responsible for significant revisions and essentially rewrite my own resume from their poor work. On 5/9/23, the manager responded that refunds were not allowed. They offered to refund a portion of the service that had not been completed, which amounts to $190 for the LinkedIn profile and cover letter. While I agreed to work with them in good faith, I still expected a refund of the remaining amount that was not completed. Although they claimed to have initiated the $190 refund on 5/11/23, it has not been received as of my last inquiry on 5/25/23 (they have not responded since). The manager said it takes "1 billing cycle" for the refund. It is disheartening that Storeyline Resumes charges exorbitant fees for services they fail to deliver. I find it unacceptable that they can evade refunding customers for subpar products. Therefore, I kindly request your assistance in resolving this matter and securing a full refund of $889.

  Business response

  06/28/2023

  We worked closely with this client, conducted a review call, made all of her requested edits, and provided a new version of her resume on May 9th. She never responded to that version. We agreed to not produce her LI profile and cover letter and refund those fees, which we did. We have no control over when the refund processes back to the original form of payment. Per the merchant processor, typical timeline is 30 days (1 billing cycle). After a lot of effort and hours invested in this project, I'm truly sorry that the client is upset. We've made all of her requested updates and provided the new documents. Our goal is always to work with the client until they are satisfied. It is correct we do not offer full refunds on work already created and provided per the official company refund policy attached here and available on our website. 

   

   

  Customer response

  06/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  

  Thank you for your response regarding my complaint. However, I would like to address the points you raised and provide additional information for your consideration.

  Firstly, I want to clarify that while you claim to have worked "closely" with me, the lack of communication and response from your side is concerning. I have not received the promised partial refund of $190, which you claim was processed on May 9th. As of today, June 29th, more than 30 days have passed since the refund was supposedly initiated, which raises doubts about your intention to fulfill your refund obligations. This delay tactic is consistent with other complaints I have come across, suggesting a pattern of avoiding timely refunds and running out the clock on potential chargeback opportunities.

  Regarding the edits you mentioned, it is important to provide the full context of our correspondence. The screenshot you shared was selectively cropped, omitting the fact that my request for edits solely pertained to reducing the resume from three pages to two pages. This was not an indication of satisfaction with the overall quality of the content, which I had not yet reviewed. A two-page resume is an industry standard and a reasonable expectation for a professional resume service charging $889.

  Once I thoroughly reviewed the poorly constructed and ill-written content of the resume, it became evident that the quality fell far short of what was expected from a service at this price point. At that point, I attempted to escalate the matter, seeking a resolution to the substantial shortcomings in the product delivered.

  Contrary to your claim that a significant amount of effort and hours were invested in the project, the lack of response to my inquiries about the refund and the failure to provide a satisfactory product demonstrate a lack of commitment and effort. I was even willing to work with you and requested a partial refund of $190 as a good faith effort on my part to continue the collaboration. Unfortunately, you did not respond and have not shown any willingness to rectify the situation.

  It is essential to reiterate that I have not received the promised partial refund of $190. Despite your attempt to shift accountability onto the credit card company or processor, it is clear that this delay exceeds the standard 30-day timeframe you mentioned. This raises concerns about your integrity and commitment to fulfilling your refund promises for services never rendered.

  I kindly request that you promptly issue the partial refund of $190 as previously agreed. Since you maintain a no-refund policy for the subpar resume, I expect to see this partial refund for services never rendered as a good faith effort on your part. Before investing further time in revising my resume with your writers, whom I paid for and cannot receive a refund for, it is crucial that I receive this partial refund before continuing further. It is my sincere hope that we can reach a fair resolution to this matter and prevent any further escalation.

  Thank you for your attention to this important issue.

  Sincerely, 

  ******* 

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Storeyline to do my resume. I paid nearly $900 dollars for this service. This is the description of the service. SENIOR EXECUTIVE PACKAGE Includes - Resume, LinkedIn Profile Content and Cover Letter The Senior Executive level resume is designed to leverage your extensive experience and accomplishments to represent your unique talent brand. You are an invaluable leader who has the expertise and knowledge to drive unprecedented business growth, bottom-line profit, and brand success. This resume will showcase those qualities and provide a stellar first impression. Salary Range - $225,000 - $299,000. I engaged in their service and met with their interviewer to express very specifically the intent of my resume. I wanted to highlight account management experience concisely. My current resume was program leadership focused. I was told I would get my first draft but could not speak directly to the writer. The first draft was terrible. It was grammatically incorrect, misspellings and had made-up words strung together. It was very wordy, was longer than my original resume and said nothing of results orientation. it conflated job experiences and did not bring out the intended account management. I immediately reached out to Customer Service. I have attached all of my communications with them. They are refusing to refund the money, and they are refusing to do a rewrite. they want me to make all of the corrections and send it back to them. The only way to do that is to rewrite the entire resume myself. They are offering me 190 dollars refund for the work they have not done on linked in and cover letter. The current resume is not something any executive would ever put in front of a potential employer. Its unuseable. According to your records it seems like this is a common practice with this firm.

  Business response

  06/27/2023

  We've successfully connected with the client for a review call, discussed her edits and concerns, and this resume is currently being reworked to meet her satisfaction. 

  Customer response

  06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  In the attached email I detail my exact complaint to the provider.  Over the course of two months I have met with this organization after great difficulty in scheduling and communicating that their "fix" which is to make me continue to give the same feedback over and over again is inadequate. This was a time-sensitive matter. I needed a resume to do a job search.  I had to write my own resume and used that to pursue opportunities.   Several people have reviewed Storeylines multiple versions and said the same thing.  This is not an executive level resume, it will not get read and it does not focus on the goals of the resume that I clearly articulated many many times.  These goals are outlined in the attachment.   At this point, even if the provider re-writes the resume, I have still paid for something I cannot use.   

  In addition, this company practices uses harsh social media tactics so saying anything in a review or on linked in, can be detrimental to me as a job seeker.   In the calls I have had with Lori, she tells me that I am being "unreasonable" and that I am being "intentionally argumentative" because I am asking about phrases they have used in my resume.  They are wordy and I cannot distill any relevant meaning from them.   Let me give you an example--"Strong relationship-oriented bent of mind demonstrated capabilities in building and sustaining CxO relationships."  If it is in my resume, I need to be able to speak to it-- This does not sound like something I do-- I don't know what that sentence means.    After months, and being out 890 dollars, I think it is unreasonable to expect me to accept this poor quality.  It is a resume writing service that does not SPELLCHECK!  What executive resume is effective if it has misspellings?

  This is not a closed matter.   They claimed they were reimbursing me for the work not completed-- specifically the LinkedIn Profile and Cover Letter.  I was told a reimbursement of 190 would be provided-- I still have not seen that either.  At the moment I am out 890 dollars.   Even if I get 190 back, the company refuses to give me 700 dollars for the resume and after 3 reviews, with typos, grammar issues, poor word choice and frankly an ineffective resume, I dont have a useable resume from them.  They did not provide the service they promised and will not give me my money back. 
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** *******

  Business response

  06/28/2023

  Resume language is extremely specific and can sound awkward to someone unfamiliar with executive, narrative resumes. However, this language is used purposefully in order to pass through ATS. We are writing to computers first and people second. Hiring managers and recruiters understand and expect this type of language, which we explained to the client on our review call. We are still working with her to update documents and will continue to do so until she is satisfied. 

  Customer response

  06/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  1.  Lori never explained that the language was used to "speak to computers" as indicated in her response below. I understand the use of key words, but that is not the issue here.  There are grammar and spelling issues in the resume.  This is a FACT.   They even spelled company names wrong. How does that help a computer identify me as a good candidate?

  2.  No computer would understand the phrase "bent of mind".  

  3.  The response does not address the lack of timeliness, and it is the same canned response they have given other claimants who, like me, ended up with a non-useable resume.  For executives applying for jobs, we dont rely on computer scans.  We go through networks and professional contacts-- who will take one look at this resume and be embarrassed to refer me.  

  4.  This is NOT a useable resume.   That is a fact.   

  5.  This resume was not done on time for my job search.  That is a fact. 

  6.  I have not received a refund for the 190 dollars committed by Lori for the work not done, the cover letter and linked in profile. 

  7.  I still want a refund for the remaining balance of 700 dollars for a total refund for 890 dollars for the failure to render services as committed in their advertising.  

  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  ****** *******

• Initial Complaint

  06/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This complaint is consistent with others filed below with the BBB. I engaged Storeyline for an executive resume on March 24, 2023. I paid $849 for a Senior Executive Package. The first draft I received from the company was abysmal -- replete with typos and grammatical issues. This is certainly not commensurate with the level of expertise the company claims to have. I had to BEG them to have a phone conversation with me, as their business model avoids direct contact with the client (huge red flag). After this conversation, I agreed to give them a second chance, but the result was no better, and the director of operations will not give me the courtesy of a return phone call. From my perspective, the company is misrepresenting their capabilities, which constitutes fraud.

  Business response

  06/07/2023

  We worked extremely closely with this client to get her documents that she loves. It was written by a C-suite level, long-time executive writer and has been reviewed and proofed and has no typos or grammatical errors. Resume language is extremely specific as we have to write to computers (ATS) first and people second. The client had an hour long resume interview via phone and a 30 minute review call via phone. She did not have to "beg" us to get on the phone. We scheduled her for a review call the day she reached out with concerns. But she didn't provide any specific edits. Even then, we attempted to re-write her documents with the little feedback we received. We once again asked her to please specify what she didn't like, and she didn't respond. We attempted every which way to work with her, as we are on the same team and also want her to be satisfied with her documents. We've done everything possible to rectify this situation for her. 

  Customer response

  06/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  First, I did have to beg for a phone call. Storeyline's process explicitly avoids direct contact with the client. After the abysmal first draft I was given, I had to plead three times for the first call and have asked over four times since for the director of operations to return my call, which she has refused to do (e-mails available upon request). I do not understand how they can stand behind the product that was delivered to me. I reluctantly gave them a second chance and was again disappointed. Instead of rising to the challenge, the writer did the bare minimum.
  
  Moreover, the document does have grammatical errors and typos, which I should not have to point out to a company with the credentials Storeyline claims to have. The fact that they do not recognize the errors perfectly illustrates the issue. I hired them for their expertise, which they have yet to demonstrate. The drafts I have been given are sloppy, and there is no attention to detail, which should be the hallmark of a resume consultancy. This company is supposed to add value, and I’m not sure how they can do that when they are looking to me for grammar fundamentals. I don't have the time to nurture their writers, nor is that my role in this relationship. I need to get this document completed. After my interactions thus far, I do not believe they are capable of delivering a polished executive resume for me and, consequently, do not see the point in continuing to try.
  
  When I called for a consultation, I was clear that my experience is not cookie-cutter and that I do not fit into a typical executive box. They assured me they could effectively communicate my information but have proven incapable of doing so. Also, they claim I have not provided any specific feedback, which I have, and the company ignored it.  In my experience (and that of the list of other people I see who have complained about them to the BBB), Storeyline misrepresents their capabilities. For me to keep going back, hoping to find a glimmer of this expertise, would be the definition of insanity. That is why I would like a refund. 

  I realize I neglected to mention an important point in my response. I tried to go in and edit it, but there was no option to do so. 
  
  The company did not disclose their refund policy before or at the time of purchase, nor was it included in the introductory materials. The policy was only disclosed to me upon my request for a refund. 
  
  Please note this or add it to my complaint/response if possible.
  
  Thank you,
  ********* ********

   

  Business response

  06/09/2023

  I'm attaching her the latest version of the resume, as well the email communication with ********** As you can see, we asked her repeatedly to provide specifics of any grammar or spelling issues, and she could not do that. The resume looks and sounds fantastic. It was written by an highly trained C-suite level writer and positions ********* extremely well for the positions she is targetting. We won't be responding to further comments here, as we've already provided all information on our refund policy to ********* and explicitly asked her to provide her edits/concerns to us directly, which she has not done. 

  Customer response

  06/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I also wanted to provide you with a marked-up version of the resume that Storeyline claimed "was written by a C-suite level, long-time executive writer and has been reviewed and proofed and has no typos or grammatical errors." You can see from the attached that that statement is incorrect. I sent the document to Storeyline as well and have not received a response regarding a refund. They are clearly misrepresenting their expertise. They wasted a ton of my time. I would like not to waste my money as well.
  
  Please let me know if you have any questions or need any additional information.
  
  Thank you,
  ********* ********

  See Attachment

   

   

  
  

  Business response

  06/15/2023

  As you can see from the client's response, the edits she provided are very specific word-choice edits, not errors. We would have happily made these, had she provided them. Again, we cannot read her mind. We will not be responding to further complaints, as we've already privately responded to this client and made multiple, multiple attempts to work with her to her satisfaction. 

  Customer response

  06/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The only edits that are related to word choice are the two places I wrote "weak." Every other edit is a violation of standard grammar and formatting rules: commas where they don't belong, improperly used semicolons, tense shifts, lack of parallel structure, extra spaces, leaving one word on a line ("orphan") -- these are grammar and formatting rules covered in grade school. If not, they should certainly be mastered by "a C-suite level, long-time executive writer." And they misspelled the name of one of my schools. The visual is sloppy and makes no sense at all. The arrows go forward while the experience goes backward. This is not an error-free resume as they claim, and the edits I have provided are not subjective (again, with the exception of where I wrote "weak" because it is standard resume practice to use action verbs).

  Experts should not miss errors like these. Again, attention to detail should be the hallmark of a resume writing company. I should not have to proof for grammar or typos. I should be focusing on content. For $850, they should never put a document with grammatical errors/typos in front of a client (regardless of the fee, they should deliver a pristine product). I'm sure they are capable of correcting these errors. That is not the point. They have wasted my time on versions with errors they should be catching. I'm not interested in educating them on grammar and formatting standards, nor do I have the time to waste on however many versions it would take for them to finally get it right. The point is that they claim to be experts and clearly are not. If they can not spot these superficial errors in the document, how can I trust their expertise on more substantive areas of the document? They failed me and refuse to take accountability for it.
  

  Regards,
  ********* ********

• Initial Complaint

  06/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 04/27/2023 I hired Storeyline Resumes for their Executive Level resume package, which included an Updated Resume, LinkedIn Profile, and Cover Letter for $789. They failed to deliver on their business promise. My experience is similar to the other complaints filed on BBB. I emphasized that my current resume needed to be updated to better represent seniority in my field. I wanted to leverage my 20 years of experience in accounting into accounting software consulting. I know that software implementation roles are nuanced, and Brenda assured me that they had writers with experience in this field. My interview with Anita was a regurgitation of my current resume and she kept pressing for numerical metrics. Storeyline’s interview prep guidelines give the impression that this will be a personalized experience, but it was not. The resume templates to choose from were outdated & cluttered. The first draft was incredibly disorganized and jumbled my information. Some of the errors include adding skills I do not have, creating “call-out” sections that imply cause and effect for unrelated activities, consolidating my recent and relevant roles information, and using a “career break” as my career summary. It was evident from the first draft that Storeyline Resumes did not have experience writing resumes like this and I immediately emailed about my dissatisfaction. Lori told me to put in my edits and possibly schedule a “Project Review Session”. When I indicated that I did not have the hours available that those edits would take, I was again told to put in my edits and do the review session. My commentary about the necessary time was ignored. The amount of time required would have nullified the need to hire them. I sent four separate requests for refunds. I have not heard from anyone since 05/23/2023.

  Business response

  06/27/2023

  Our goal is to create resumes that our clients love, but we also are experts in crafting executive level resumes. We always create documents that are intended to take our clients to the next level in their careers. Some of the skills added were pulled from the client's job targets in order to include keywords for ATS purposes. The call-outs are important for hiring managers/recruiters who are reading the resume. Those things are intended to be edited/refined during the editing process. We do consolidate roles in order to capture the most relevant experience for the client's next job target. In this case, the client reached out and we offered multiple review call session times, which she was unable to attend. We did finally schedule a review call, discuss her concerns, and provide a new resume with all of her edits/updates. We provided Emily our refund policy, which clearly states we don't refund work already created and provided, but are 100% committed to making all necessary edits/updates until she is satisfied. We worked very closely with her to address her concerns and she did not respond to the latest version of the resume (per the attached file showing revision timestamp). 

  Customer response

  07/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Storeyline Resumes is actively lying at this point. We NEVER had a review call and they did not provide me with another draft.
  ***** *******

• Initial Complaint

  06/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In January 2023 I paid $689 to Storeyline or resume services, a cover letter, and a LinkedIn profile. The initial interview was rushed, with little room for open dialogue or an exchange of information so she could get an understanding of my career path and experience. I uploaded 9 “homework” documents that contained varying information about my work history, accolades, accomplishments, etc. Very little, if any, of the information was used during the discussion. The first draft of the resume was wordy, convoluted and not professional. It didn’t highlight points that would have been relevant to jobs I would be applying for. I submitted an accomplishments document that outlined major accomplishments during my career; however, those were not highlighted in the “Project Excellence” section. Insignificant things were included that were never discussed on the interview call or submitted as homework. The draft resume included a quote from a letter of recommendation and it included the wrong university the person attended. In fact, the letter of recommendation did not even include the university the preparer attended. The resume clearly showed a lack of attention to detail and a lack of understanding of what a resume for a senior executive should look like. In addition to the resume issue, the LinkedIn content had no meaning and was almost a cut and paste of my resume. The cover letter was not tailored to me and included irrelevant information. After several attempts with the editing process, I felt I had no choice but to give up because I felt I was getting nowhere. The only thing accomplished after spending $689 is my original resume was shortened from 3 pages to 2 pages and that was simply by removing employment past 10 years. I will now have to pay multiple other professionals to correct the subpar work.

  Business response

  06/06/2023

  This client received her resume draft in Feb. of 2023. She did not respond with her edits until April 26th, which were minor. When we uploaded V2 of the resume, she approved it with no additional changes. We are not mind readers. We would have happily worked with this client to make any additional edits or updates, had she raised any of these concerns, but she did not, instead filing a complaint after the fact. I'm not exactly sure why she didn't come to us directly so we could have worked with her to make changes, as our goal is always to make sure clients love their final documents. 

  Customer response

  06/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  When I responded with my edits is irrelevant. My complaint was not based on delays; however, a myriad of other issues. I did try to come to you directly; however, did not receive a response. Items in my complaint were not addressed by this business and my complaint stands. 
  

  Regards,
  
  ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩