Reviews

Review Details

• Review fromAmber C

  Date: 01/02/2024

  5 stars
  I hired American Dreamers to renovate my house and my dream kitchen. I was absolutely thrilled with the results. They were professional and on time with the completion of the project. They were wonderful with communicating the timeline and progression of my project. I would definitely hire them again and highly recommend. The listened to my requests and helped me to complete my very specific style requirements.

• Review fromDANIELLE B

  Date: 12/31/2023

  1 star

  DANIELLE B

  Date: 12/31/2023

  #1 choose another contractor to work with. If you do work with them, keep these tips in mind:Read your contract carefully at all iterations before signing, including scope of work line items and sub details. Do not trust what they say or don't say or that any changes you communicate in writing or otherwise will be accurately updated in their contract document. Require advance notice of any labor or materials you, as the customer, are expected to provide. For instance, moving furniture. Or providing paint. They literally came in asking about paint the morning they wanted to start painting when we had been under contract for months waiting for the job to start.Review contract carefully for warranty of labor and repairs, so you don't have to correct poor workmanship shortly after job completion, like applying more than 3 inches of glue to a 3 foot surface.Require regular walk-throughs to ensure progress aligns with detailed scope of work.Require written update or record of conversations to ensure work discussed and details specified are completed fully and accurately. Ask questions and keep asking even if their reaction is irritation or disinterest.Finally, DON'T be fooled by their responses to critical customer reviews. In hindsight, I expect they are disingenuous at best if not totally inaccurate or misrepresentative. Some contractors are wonderful to work with, will listen and carefully and execute skillfully, providing quality finished product at good value. This is NOT that contractor. Poor communication, poor execution, overpriced and unpleasant to work with.My suggestion: choose someone else.

  American Dreamers Renovation

  Date: 01/02/2024

  Dear ********,I thought we had met and exceeded your expectations. At American Dreamers, we agree that it is very important to read and understand your contract. I would like to clarify for any onlookers that American Dreamers does not use sub-contractors; we proudly employ all talent directly. We are, of course, very sorry to hear you had a transition strip that didnt hold. (These are the only parts of a floating floor that are glued). Your work did come with a warranty and I wish you would have called to give us the opportunity to correct ********* that gave out. As always, we wish you the best and thank you for the opportunity to work in your home.