ComplaintsforUnique Card Services

• Initial Complaint

  06/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have no idea why, but what month a sum of $19.95 gets taken out of my bank account. I don't know anything about unique card services. That money is from my disability and I depend on it to survive.

  Business response

  04/05/2024

  This is a response to a complaint we received from **** ******* with ID ********. After reviewing the account, there were some discrepancies with the information matching, As a result, we issued a refund to all of the monies that were billed on 7/3/2023.
  
  We consider this complaint resolved.
  
  Should you have more questions, please feel free to reach out at ************************************* or call 888-805-7648 M-F 9am-5pm.
  
  Best Regards,
  
  Customer Complaints
  Unique Card Services
  

  
  

  Customer response

  04/07/2024

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******

• Initial Complaint

  03/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  In January 2023, I contacted customer service for Unique Card Services about canceling my subscription. They were supposed to stop taking the monthly payment of $19.95. February 18, 2023 they took another payment of $19.95, I then emailed customer service again about stopping the subscription. Again on March 18, 2023 another $19.95 has been taken from my account. I again emailed customer service, I still have not received any verification for the cancelation. I have emailed numerous times about this but they will not respond. The email I have for there customer service is *************************************. I would just like to get this resolved and have the subscription canceled. The reason for the cancelation is that I was told I had a $1000 credit line, then when I tried to make my very first purchase of $300 I was informed that only $250 would go against credit and I had to pay $50 with my debit card. When I contacted customer service about this they responded with "The credit is only good on certain items". After this is when I decided to cancel. Thank you for the time, ********* ********

  Business response

  04/04/2023

  This is a response that we received from ********* ******** where it was stated she attempted to cancel the account and was still billed. I did look in to the complaint and found an email was received from ********* to cancel the account. I also noticed the customer service agent did not cancel the account and ********* was billed again. I do apologize for any inconvenience this has caused and I have issued a refund for all monies that were deducted from your account.

  Please do not hesitate to contact us should you need further assistance.

   

  Kind Regards,

  Customer Complaints

  Unique Card Services
  

  Customer response

  04/04/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ********

• Initial Complaint

  03/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was examining my credit card transactions, and I noticed two charges that I believe were unauthorized. Both of these charges are from "Unique Card Services." Charge #1--$19.95 on February 13, 2023. Charge #2--$19.95 a pending charge on March 17, 2023. This charge has not posted yet, but is pending. I have absolutely NO idea what these charges are. I have never done business with your company (Unique Card Services). Regarding the February 13 charge, I was just going to ignore it, but then I see this new pending charge on March 17. Both of these charges are unauthorized.

  Business response

  04/04/2023

  This is a response to a complaint we received from ******** *** stating they did not have any business with our company. After further investigation we found an account with the same address but the name that signed up for the account on February 10, 2023 is under *** ***. Considering ******** did not make the purchase and it was done by someone else within the household we decided to refund all monies that were deducted. We consider this matter closed.

  Please don't hesitate to contact us should you need further assistance.

   

  Kind Regards

  Customer Complaints

  Unique Card Services
  

  Customer response

  04/04/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will note that this person named Lei Zou improperly used my credit card information, and was not living in my household for over a year.  
  
  Regards,
  
  ******** ***

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  At the first of January we had rescheduled to do our angel Tree due to the Flu epidemic the week of Christ Birthday. My brother and I are on the payfund committee at church, and he was told of this location because of the credit that is given. On a Normal basis the Church would fund this event, However due to some unforeseen issues it was not able to do so this year. My brother and I decided we would do this from our personal accounts, pay the payments, and just pay it off with our Income Tax. We applied, Got accepted, Ordered gifts for all except 12 request, We both got Emails saying we was charged shipping, Membership fee, and they were being shipped. That night at church we told them they would be here with in the week. This is when issues started, I myself was emailed and called saying I needed to call and verify address I did so, My brother got the same message, He did so we both verified and thought that was the end, NO!, The next day I spoke to the rep and she said she needed to call my bank on three way and verify the card belonged to me due to them having the same address, I replied SURE!, The bank did verify my card, However the other card number the Rep had was not showing up, This lady spoke to me horrible, told me I cant go around opening accounts with other peoples credit cards, She said she was cancelling the account I need to recreate the account with the correct card. I didn't understand so I called my bank back , after ten min on the phone we realized the issue, When I opened the account, we was issued temporary cards, and that is what we used, When our new cards came in the mail it was a different number, I thought this would clear this right up, and also let her know we wasn't dishonest. I called the same Rep back , and she was just as rude, I requested a Mgr, I was denied. We was instructed to open new accounts when we did do we were charged AGAIN!, We need our Refund IMMEDIATELY 1-10 $169 1-11 $151 1-10 $19.95 and on the 4th Chime act $19

  Business response

  01/27/2023

  This is a response we received from ******* ********* stating an issue with an order her and her brother attempted to make with our program. I would like to apologize for the behavior of the customer service agent. This has been taken care of on our end and will not happen again. As for the issue with the bank and the order not going through properly, this is the procedure we have in place for all first time orders. Unfortunately, we need to verify all of the information on the account matches the information on whatever card is being used. The biggest red flag for us is when an address doesn't match the address on the card. I understand it was a temporary card but this was not known at the time and wouldn't have let the order go through either way. I do understand the frustration you were feeling not being able to get the items you were ordering. With the amount of fraud being done with online orders, we need to make sure all of the information matches from the account to the card.

  We have issued a refund for all of the monies that were taken and again I apologize for the inconvenience.

  Best Regards,

   

  Customer Complaints

  Unique Card Services
  

• Initial Complaint

  12/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In June of 2022, this company charged an unauthorized fee of $20.00 and has not yet returned it.

  Business response

  12/13/2022

  This is a response to a compliant that was received by ******* ****** stating there was an unauthorized charge in June 2022 and a refund wasn't issued. Mr ****** signed up for the program June 26, 2022 at which time he was charged the $19.95 enrollment fee. There is a 30 day refund policy and Mr ****** didn't contact us until October 2022, which is clearly out of the refund time frame. Mr ****** also signed up for the program on July 27, 2016. All information for both applications match the information that has been provided within the complaint. We have issued a refund of $19.95 in good faith and consider this matter closed.

  Please do not hesitate to contact us Monday through Friday from 9am - 5pm EST at ###-###-#### should you need further assistance.

  Best Regards,

  Customer Complaints

  Unique Card Services
  

  Customer response

  12/13/2022

  ****** ******** *******
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I had never subscribed to the membership in question, the charge was unauthorized. 

  Regards,
  
  ******* ******

• Initial Complaint

  11/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company misleads people into thinking they are applying for a unsecured credit card with high approval and no credit checks. And takes and takes money.

  Business response

  11/28/2022

  This is a response we received from ******** ****** stating she thought it was a major credit card and we mislead people in thinking that is the case. We make it very easy for people to realize this is a members only shopping card with multiple statements on the website along with multiple links to the terms and fees throughout our pages. We make it very clear what the pricing is and how the billing works with multiple links and verbiage within the website and billing page where the payment details are being entered. We also make it very easy if customers would like to cancel the account and how the refund/cancellation process works.

  ******** ****** was never billed and we consider this case resolved.

  Should you need further assistance do not hesitate to contact us at ###-###-#### Monday through Friday between 9am-5pm EST.

   

  Kind Regards,

  Customer Complaints

  Unique Card Services
  

• Initial Complaint

  11/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a complaint about the money taken out of my account on 10/28/2022. I do not know what or who your company is nor did I authorize any payments to be taken out of my account. The $19.95 that you took from my account has cost me $44.00 in overdraft fees because I do not use that account. I expect my money to be returned. I will file fraud charges if needed to have this issue resolved. Thank you

  Business response

  11/28/2022

  This is a response to the complaint we received. All information matches what is shown on the complaint. We have issued a refund for the amount billed and consider the matter closed.

  We are available Monday through Friday from 9am-5pm EST if you should need any further assistance and can be reached at ###-###-####

  Kind Regards,

  Customer Complaints

  Unique Card Services
  

• Initial Complaint

  10/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Have been taking $19.95 from my account since on the 23rd of every month from Feb 23 2022 until Oct 23 2022. The number I called has a very broken connection and it doesn’t appear they have any way of contacting other than the phone number. Also couldn’t provide me with any info to what this is about.

  Business response

  11/02/2022

  This is a response to a complaint we received from **** ***** stating we have been taking money out of his account from February 2022 through October 2022. Mr ***** also stated the number had a broken connection and no other way of contacting us.
  

  Mr ***** signed up for the program January 17, 2022. All of the information provided by Mr ***** with the complaint matches the information that was provided at the time of signup. All fees that are billed monthly and program details are on all of the pages of our website, along with our customer service phone number, email address and the address of our company. There are multiple ways of being able to contact us if the connection was broken.
  

  The terms and conditions state the refund policy. In good faith, we have issued a refund for the past 6 months charges and consider this case closed.
  

  Best Regards,
  
  Customer Complaints

  
  Unique Card Services

  Customer response

  11/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I never signed up for anything with this company and they owed me 9 moths not six. Also try calling the number that I sent you and you will see indeed there is a bad connection and fast talking. Also they agreed to refund my money the day I contacted them and have yet to see one red dime from them. 
  Regards,
  
  **** *****

  Business response

  11/11/2022

  Refunds have been issued for all amounts that have been billed. Please allow 3-5 business days for this to show up on your statement

  Customer response

  11/11/2022

  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****

• Initial Complaint

  07/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I just discovered this Unique Card Serv *** *** **** has been debiting my checking account for the last 6 months in the amount of $19.95. I cannot get a response from the company and I never approved any funds to be deducted from my account

  Business response

  07/14/2022

  This is a response that was received from ****** ********** ** ********* filled out and completed the online application for our membership on March 12, 2022 at which time all fees and the program details would have been agreed to multiple times as the application was being filled out. ** ********* called our member services department July 13, 2022 and cancelled his membership and has been refunded all monies that have been paid to our company.

   

  We consider this case to be closed.

   

  Sincerely,

  Customer Complaints

  Unique Card Services
  

  Customer response

  07/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *********

• Initial Complaint

  12/18/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am constantly being contacted by email that I have been approved for a Credit Merchandise Card from them that I never applied for nor received. I am supposed to be charged a membership fee each month by them. I have attempted to contact them to no avail. I believe it’s a fraudulent business

  Business response

  12/20/2021

  This is a response to a complaint we received. The complaint ID is ******** and the complaint stated they were receiving messages in regards to different offers. We have sent the information received in the complaint to our marketing partners to unsubscribe from all future marketing efforts. Please allow 7-10 business days for this to take effect.

   

  We consider this matter closed.

   

  Kind Regards,

  Unique Card Services
  

  Customer response

  12/20/2021

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩