Business ProfileforKeystone Collections Group

Trying to be a good tax paying American I filed my local earned income taxes for CM school district on 3/23/24 . After researching and reviewing I learned that my pension from Pennsylvania state employees retirement system (PA. SERS ) is exempt from all state and local taxes . I submitted a amended tax return on 3/29/24 along with the paperwork from PA SERS showing that my pension is tax exempt.I contacted Keystone collections by phone a couple weeks later to make sure they had everything they needed to complete my mistake and refund my money. Iwas told that it was in the computer system and could take up to 60 days . I waited patiently for another month and contacted them again with same reply 60 days . Whenever I contact them it is always at least a 35 minute wait time before I reach a agent and they all keep telling me that I have to wait my turn in order in which it was received. It was now been 75 days and I am still without my mistaken refund of over $700. Keystone only contacted me twice , once on 3/29/24 to let me know I needed to file a amendment and a text on 5/20/24 saying if they need anything else they will contact me .It is now 6/12/24 and I am still at a loss. I live on a pension month to month and in this economy having my $713.91 back in my account would be very helpful.They should just do the right thing and give me back my rightful money .** ****** 6/12/24