Complaints

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On my way home from a family trip on the weekend of July 25th,2021 my van broke down in on the highway near Waynesburg PA. I had my van towed to *** ***** in Waynesburg for repairs. *** ***** determined that it needed a new transmission which is a repair I could not afford. My family and I rented a car and returned home to Ohio where I began to look for a tow company that would towed my van back to my local dealership in Springfield Ohio. After a week of internet searching I found Loyalty Towing out of Jefferson Hills, PA. I spoke to a man who said he was the owner named Nick V******* who said they would do the tow for a total of $650.00. On August 2nd 2021 I sent him the requested deposit of $200.00 through cash app. He said he would call me when the tow was happening and I would need to send him the remainder of the balance($450.00) when they pick up the vehicle. I gave very specific instruction on who they need to speak to at the dealership, the hours they can get the van, the plate number and description of the Van. I made it very clear they need to get the van key from the service department. On August 3rd,2021 I received a call from Nick saying the van was being moved so I sent him the $450.00 through cash app. The Van never arrived. After a week of excuses including Nick V******* claiming they got the wrong van, I told him I no longer wanted to do business with them and requested a refund. I towed the Van back myself using a Uhaul. Nick V******* said he would send the moneyback right away but I have not received it. Nick even said he would give me a extra $200.00 for my troubles which I also have not recieved. Nick V******* said I need to sign a letter he emailed to me on August 16th 2021 to get my refund. I did that on the same day and still received nothing. After months of broken promises and repeated text and phone conversation I have yet to receive my refund. As of November 9th 2021, after saying he would meet me and not, he has stopped communication.

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