Complaints

This profile includes complaints for Lindy Property Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lindy Property Management Company

  309 York Rd Ste 211 Jenkintown, PA 19046-3270

• 

  Lindy Property Management Company

  1700 Street Rd Warrington, PA 18976-2542

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  Lindy Property Management Company

  6901 Old York Rd Ofc D105 Philadelphia, PA 19126-2226

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  Lindy Property Management Company

  207 Leedom St Jenkintown, PA 19046-3235

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  Lindy Property Management Company

  2607 Welsh Rd Phila, PA 19114-3302

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a disabled veteran with health issues.My thermostat is broke in my unit.I have requested over 2 weeks to have someone look at it.I have place regular request emergency request left message with the director of the property.Call the owner of lindy property.***** *****.No one helps not even a phone call.*************************** know about this and did nothing ****** is maintenance ******* is customer service.I need help if was them or their family they would have resolve it.I don't usually complain but this is unacceptable and unprofessional and unpleasant.

  Customer Answer

  Date: 11/06/2023

  No need to move forward I will move when my lease is up.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I picked up my keys on 7/3 checked the apartment out and it was filthy. Went back to the office asked for them to clean it because we were officially moving in on 7/4. Came back after work to find out they did not clean it and there was a wasp nest in our bedroom window! By this point the office was now closed, I had to hire someone to clean my apartment. I asked to be reimbursed and was told I was not allowed to bring someone on the property I should have told them and they said did send someone when I asked them to. I replied back to them said if they sent a cleaning person then they would have found the wasp nest instead of me finding it. Move in day, my a/c is broken. It's a holiday so they were not able to do anything. Brought me a portable unit that was not installed properly at all that there was hot air coming into the apartment from it venting out. I asked for a second unit for my two year olds room and was told only one unit per apartment. It was reading 80 degrees I was unable to sleep in those conditions. The next day I was told the whole unit had to be replaced. It took them two weeks to replace this. I had to sleep on my father in laws floor waiting for this to be livable. The reimbursed me for the days I could not stay there and that's it. I had to go back and forth for my belongings. I was finally able to move back in but the patch work was still not completed. Once we were back I smelled gas. I ask 3 maintenance workers to check this, one being the supervisor, was told there was no leak. It was so bad I winded up calling pgw and we indeed had a leak, also told us the gas line was installed incorrectly. When I emailed the office about that no one responded someone came to put a new line on. We still smelled gas called pgw again and they did not put it on again the right way. We also have mice issues. The management here is horrible. I will be moving out on 9/9 asked for my penalty to be waived for all these inconveniences and I was told no.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bathroom exhaust fan is not connected to my bathroom. No air is taken out of my bathroom. Instead, contaminated air from the trash compactor room next door is being pulled into my apartment through holes in the wall above the ceiling between my apartment and the adjacent trash compactor room. My new apartment reeks of trash. I have submitted multiple complaints and emergency repair work orders. Lindy Properties will only tell reply with "Request is in review". I have submitted multiple complaints about move-in items that need repair. They will not act or even respond. Calls during business hours go unanswered. Messages left for the staff go unanswered. When calling the emergency line, I was hung up on. I decided to live here partially on the basis that the apartment was safer and more secure. I have had three out of my four delivery packages stolen. Upon request that they check the cameras or do ANYTHING about the problem, they say they are doing something when they in fact are not. The mailbox bank in the lobby is surveilled by a camera (even though you need a key to open a mailbox). However, the package room is completely unlocked and does NOT have a camera. Upon consulting a fellow resident, she says packages have been stolen since she moved in october 2022. Furthermore, the stairwell closest to my apt is perpetually unlocked despite being told prior to move-in that the building is always locked and secure.

  Business Response

  Date: 06/29/2023

  Our community director and maintenance supervisor met with ************** at his apartment on Friday, June 9, 2023 and went over the repairs that have been completed so far, which are:
  1. The maint dept. has sealed the holes on the wall in the trash room. 
  2. Repaired the door lock on the side entrance door. 
  
  The remaining item to be completed is the bathroom exhaust fan, which requires an outside contractor.  Once we have a scheduled date, we will provide that to **************  ************** was made aware of this as well.
  
  With the regards to the report of missing packages, we do understand that this is a serious issue.  Packages are often misdelivered to the wrong buildings by the carrier, so we always suggest that residents check the other lobbies for their packages.  As our team members walk the property, they also try to check for packages that were delivered incorrectly so residents can be alerted. Additionally, the team is working with the local police on this matter for any packages that are still missing and were not misdelivered, and would recommend that ************** report any missing or stolen packages directly to them as well. 
  
  We will continue to address any and all concerns until all matters are resolved.  Our Community Director continues to stay in contact with ************** regarding his concerns.  We appreciate ************** patience.

  Customer Answer

  Date: 07/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/14/23 I moved from ************** Apt building, we were told that we would receive our security deposit which should have been for $1025 but is now $ 970.40 within 30 days, we have yet to receive our deposit and everyone we call to inquire about the security deposit give us an excuse as to why it hasn’t been sent out yet .. it’s been over 2 months since we moved and they are really giving us an issue when it comes to getting our deposit back. 

  Business Response

  Date: 06/06/2023

  To Whom It May Concern,
  We are in receipt of the complaint from ***************************. And below are the details.
  Resident paid $1025 as security deposit, and she received $970.40 because she had a balance due of $40 and there were 2 charges for Gas totaling $54.60. ( Statement attached.)
  We mailed the check to the forwarding address resident provided and check was cashed by her room mate ***************************** on 5/10/2023.
  
  Please do reach out to us if you have any questions.

  Lindy Communities ************

  Thank you.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27 , 2023 an incident occurred and I told management about themselves and their role in the building . Well a week later I get a letter by Lindy Community attorneys stating I have to be out by April 23 . I just paid my rent April 4 , I received the letter April 6 now yall are telling me I have to leave because ***** in management lied and said I threatened her which I didnt . If I threatened her why didnt she called the police ??? She said I was going to call my mom up there . Im 35 years old and my mother has dementia she doesnt even remember me . I wish she would tell the real story and tell them what i really said about calling the news and *** up there , I never threatened her at all I called her out her name thats a big difference. After I tell you the things that are going on in this building you lie and say I threaten you . Please people dont move here theyre full of ******** . No one came to talk to me about my isssues or concerns. My rent is paid in full the only way she could get me out is to lie . Im a truthful person , yes I called her out her name due to her being rude . The first week of me living here my car was towed , I paid for parking and had a sticker . It took management two days to call the regional manager ********************* to get my vehicle back . I had to call out of work and on top of that I got a $200 ticket from the ************ police . I could of snapped then but I kept it classy . **** forcing me to move out on April 23 thats only 15 days and thats insane . Its so much I can say about the building , they hire people who lived their for housekeeping that come to work with liquor coming out their pores . On top of the bums getting in through the front door and sleeping in the back stairs and walking all over the building thats suppose to be secured is not secured and unsafe . People please dont move here its not safe at all you cant even voice your opinion because then you will be lied on . God has the last say so !

  Business Response

  Date: 04/27/2023

  On March 27th, the resident came to the office and reported her vehicle was towed from the lot. The employee inquired where she was parked and she shared with the employee she was parked in an area that contained blue striping and a paved ramp in the handicapped parking area. The area is designated for handicapped accessibility and the blue-striped section is not a designated parking spot.The towing company, per Lindy agreement, is to tow cars improperly parked in the lot. The employee attempted to explain to the resident why the vehicle was towed and offered to call the tow company.  The resident said she had a parking pass and should not have been towed. The employee explained that while she had a pass, she was still liable to be towed for parking in an area that was not a designated spot.
  
  The employee offered to call the tow company and the resident escalated, saying she did not want to talk with them. She demanded to then only speak with the Regional, and the employee agreed and attempted to her his email.  As the employee was writing down the information, the resident told her that she was upset, but said that she knew that the employee always tried to help her when she had a problem.  The employee gave her the note, instructing her to reach out and include her phone number, as he was in a meeting.  The resident complained that she didnt not want to email him and demanded to speak with him that moment.The employee then gave her the company policy information in regards to how to reach him by phone through Corporate, as there was not a direct number she could provide.
  
  The resident became irate and began escalating her tone in front of several other employees and vendors  and moved to stand in the lobby. The employee removed herself from the dynamic, remained in the office and did not speak to the resident further. The resident proceeded to say that she was going to prevent people from moving in and threatened to obstruct business by calling the City and ***.  She insinuated that the employee was lying about the Regional being in a meeting and said that the employee doesnt help anyone. When no staff members engaged with her due to the shouting, she then proceeded to make nasty, unwarranted comments about the manager's appearance, weight, speculation on a personal relationship, character, office dynamics, and called her inappropriate names. The manager heard the resident make a comment about knocking her out and she called the Regional manager to report this. The Regional instructed the Manager to pull the office panic button to alert the police, which she did, however there was a malfunction in which the police were not dispatched to the property. The employee documented the interaction as well as the multiple witnesses to the incident and made an incident report, as is the company's policy. After about an hour and half, the resident returned to the lobby and screamed Fat A** at the manager while she was in the office with the maintenance supervisor.
  
  Several days later, the manager was leaving the building and the resident was approaching from the parking lot with another person. The resident began yelling at the manager and escalating again in front of the building. The other individual said hello and the manager responded hello and continued to pass by. The resident continued to yell and scream at the manager until she went inside. The manager alerted the Regional manager of the interaction. Due to this, the manager requested to work at another location because she did not feel comfortable coming into the building with the resident continuously yelling at her.  
  
  

  Customer Answer

  Date: 05/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because its a bunch of lies . I have a witnesses from the parking lot , I didnt yell at her . I told the gentleman I was walking with thats who he needs to talk to since his car window was busted out and broken into . ***** was rude to him too she kept walking . **** really full of ** I never threatened thats lady she just mad because I called her fat ! Now shes going to play that role like shes scared ! Ill see yall in court ! 
  
  
  Regards,
  
  *********************