Complaints

This profile includes complaints for Carlotta Credit & Car Sales's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Carlotta Credit & Car Sales

  303 Wyoming Ave Kingston, PA 18704-3502

• 

  Carlotta Credit & Car Sales

  1338 N Church St Hazle Township, PA 18202-9367

• 

  Carlotta Credit & Car Sales

  3374 Scranton Carbondale Hwy Blakely, PA 18447-2406

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They wanted a resolution today, and I said I wouldn't have money till Friday. I don't have a phone as of now to speak to anyone from your office.

  Business Response

  Date: 12/11/2023

  12/11/2023

  We are writing to inform you that we have been in contact with ****************** and  have been able to work out an arrangement.

  *********************

  Car-Lotta Car Sales
  ************

   

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $4000.00 to get new engine

  Business Response

  Date: 10/19/2023

  10/19/23

  Better Business Bureau
  Metro Washington DC & Eastern PA
  

  Complaint ID  ********;  *****************************

  Please be advised we  have reached out to the customer and worked out a payment plan to help with her current financial. situation.

  *********************

  General Manager
  Car-Lotta Credit and  Car Sales

  ************

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the process of buying a 2016 **** ******* from Car-lotta car sales in September 2023 The car we put 1,000 deposit on was needing repair and they would contact us when it was ready. We did not get the vehicle until October 6th 2023. We took the car home and immediately there was an issue the tire pressure light was on and the car shook when the brake was engaged. Monday October 9th on my way to work the check engine light comes on. I contacted Car-lotta was rudely told I needed to speak with service coordinator. I called the service line and was sent to VM. Issue still not resolved.

  Business Response

  Date: 10/10/2023

  This reply is in reference to   Complaint ********-*************************

   

  ************************* and ******  and ************************* purchased a 2016 **** *******  ( vin *****************)  from Car-Lotta Car Sales on October 7th, 2023. This vehicle has a six month or 6 thousand mile warranty.

  On Monday, October 9th 2023 at 9:02 am,  **************** left  a message on the service  coordinators voice mail.  At 9:33 am that call was returned and a message was left for the customer.  At 11:02 **************** called back and an appointment was set for us to address a vibration at it idle and the check engine light on  on Wednesday, October the 12.

  Please let us know if any additional information is required.

  **********************************

  BDC Manager
  Car-Lotta Credit and Car Sales

  ************

  Customer Answer

  Date: 10/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Car was picked up october 12th at approximately 4:45 pm. Carlotta stated that the check engine light was fixed. Prior to taking to the vehicle in i had the light code ran. The code came up as a fuel pump. The service manager told me upon drop of to have the car fixed she did not believe what i had told her was the problem even with paperwork stating that the fuel pump was the problem. Once i picked the vehicle up i drove no more than 10 miles and the light popped on yet again. As i did the first time i got the code checked. Again the scanner said fuel pump. The fuel pump was not fixed and/or replaced. Carlotta replaced the o2 sensor. Although the vibrate at idle was handled the light and cause of the light were not resolved to the fullest and/or proper extent. I had called carlotta within 5 minutes of the light coming in again at 5:42am October 13th. I called a 2nd time once they had opened and the lady who i spoke to told me the car was still able to be driven. Correct for now until the fuel pump fails and causes the car to he inoperable that i purchased not even 2 weeks ago from this company. 
  
  Regards,
  
  *************************
  

  Business Response

  Date: 10/16/2023

  October 16th 2023

  Re:  ************************************* ********

  ************************* brought his 2016 **** ******* for a scheduled service appointment on October 12th, 2023  to address a check engine light on and  a vibration at idle.

  Tech found code *****, bank one sensor signal stuck  causing lean code code-  replaced Oxygen Sensor-  road tested-    code did not return.

  Tech replaced rt side motor mount, left side trans mount and rear motor mount for vibration

  **************** was advised at 1:49 pm that the vehicle was ready and  picked up vehicle before close of business on October 12th.

  At 5:48 am on October 13th   there was a message left  on the service voice mail that vehicle check engine light  had come back on. At 9:07 am on October 13th,  **. ************  called and spoke to the service coordinator regarding  the light back on- She  apologized for the inconvenience and  advised the customer to  drop the vehicle off on Monday, October16th  and that the issue would be re addressed. The vehicle was not brought to Car-Lotta for service on October 16th, 2023. **************** has not contacted us to reschedule this appointment. 

   We strive for 100 customer satisfaction do our best to have customers their vehicles back in a timely manner trying our best to make sure the vehicle is fixed correctly the first time. 

    Please let us know if any additional information is needed.

  **********************************

  BDC Manager
  Car-Lotta Car Sales
  ************ 

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a car for 1500 down on july 24th and it has been in the shop twice already, going on a third time now. We got a lemon and want our money back or a different car. The car shuts off randomly and is a huge safety hazard.

  Business Response

  Date: 08/17/2023

  BBB Serving Metro Washington DC & Eastern Pennsylvania
  Re: Complaint ID  ********  * ********
  August 17, 2023
  Attn: *****************************
  
  ******************** and co signer *************************** purchased a  2011 ********** ***** on July 24th,2023. This vehicle has a 6 month or 6 thousand mile warranty.  This vehicle warranty does have a $100.00 deductible.

  
  On August 4th the customer contacted our service department regarding a check engine  and EPC light  that had come on  and the vehicle had stalled out-  a service appointment was made for August 7th.  August 7th the vehicle was dropped off for service .  Our technician  scanned the vehicle and found codes ***** and vehicle *****- both related to crank sensor- technician  replaced  crank sensor and road-tested for 10 miles documenting that the vehicle was driving fine but that a crank sensor may cause a stall condition.   The customers were contacted at 1:43 pm to be made aware the car was ready and there was no charge.

  
   Customer  returned to our office on August 8th  at 12:10 pm stating that the vehicle would not start-  after starting there were multiple indicator lights    on- after restarting and the *** light remained on-   We suggested the customer leave the vehicle with us so we could address this concern that day.   Upon diagnosing the tech found  code P0322  for a crank sensor.  Although this part was covered under a parts warranty policy from the  parts warehouse, we opted to purchase a **********  OEM  ** part. After part installation the vehicle was re road tested  and  no codes or conditions returned. Customers were contacted to make them aware the car was ready at 2:55 pm.  Customers were given a $50.00 ****** gift card  because of the inconvenience for having to being the vehicle back.  There was no charge.
  On  August 16th  there was a voice mail left on our service line regarding a service issue. Our service coordinator returned that call  at 5:04 pm and  left a message. We are waiting for a response from customer to address any concerns.
  
  We value our customers and strive for 100% satisfaction.  We do understand that vehicles are mechanical and do at times have issues.  We aim to address any/all issues in  timely manner but do understand that it there are times it may take more than one visit to correct a concern. 
  Please do not hesitate to contact us if there is any addition information required.
  
  **********************************
  Car-Lotta Car Sales
  BDC Manager

  ************

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/4/23 I went to CarLotta in hopes to obtain a quality vehicle. I already had a vehicle before from them and trusted it, but the vehicle needed front end work. I waited from 3/4-3/11/23 for the **** ******* I was approved for to be ready as it was being worked on. I was also told it was "good to go" upon delivery 3/11/23 however since then there has been 14 notable issues with the vehicle. Yes, CarLotta did see my vehicle pre-sale & back twice within the 30 days since my original visit on 3/4/23 but still the vehicle is in need of repairs & some of my issues are deemed non-issues by the service department. The vehicle was inspected 3/10/23, sold on 3/11/23 and since then I have contacted the dealership on numerous occasions. They originally scheduled me on 3/16/23 for repairs & it was determined that the windshield spray nozzle, rear defrost, transfer case & multicluster switch all needed replaced. These are items that may not be necessary for PA state inspection but are obviously important repairs that should not have been missed during the week long timeframe they were working on the vehicle pre-sale. Unaddressed was the concern I had about rubbing, grinding noises & rough shifts/clunking when braking from 5-0mph. These were all blown off as non-issues. Since then the vibrating noises & rubbing is worse. I also had the vehicle looked over at another mechanic who explained the R&P steering is experiencing a leak. This was addressed by CarLotta again on 4/4/23 which I had to pay a check & advise fee. NONE of my concerns were actually repaired during this visit, and every issue I brought to the attention of CarLotta was actually written off as non-issues. The rotors are warped and less than 30 days old. A replacement part was not offered. When I suggested that the rotors could have been defective I was told I would still have to pay labor. I did not buy this vehicle with the intention of spending more money in repairs for a vehicle that was "good to go" pre-sale..

  Business Response

  Date: 04/05/2023

  April 5th 2023
  ??? Metro Washington DC & Eastern Pennsylvania
  1054 Oak Street Scranton, PA 18508 Attn: ******* *******
   Re: Complaint ******** * ********  
  *** ******** purchased a 2008 **** ******* sport from Car-Lotta Car Sales on March 11th , 2023. At the time of purchase the vehicle had 129922 miles. This vehicle has a 6 month or 6 thousand  mile powertrain warrant with a $ 100.00 service deductible.  On March 13th,  *** ******** telephoned our service coordinator with a list of concerns he wanted addressed and a service  appointment  was made for him to bring the vehicle in on March 16th . As a courtesy, we waived the  service deductible. The date of service  the vehicle has 130960 miles. The following are items our  service addressed at that appointment :
  Customer states the vehicle stalled out at Idle- did restart -   No Problem Found-  did not stall on test drive. No Repair Made
  Customer states the p/s turn signal does not stay on -  tech verified concern- replaced turn signal  switch
  Customer states the rear defrost does not work-   tech  verified concern -repaired defroster tab
  Customer states the p/s wiper nozzle spray is weak-  tech verified concern and  replaced right front washer nozzle
  Customer states the vehicle is hard to accelerate between 45/55 mph  -  No problem found- could not duplicate - No Repair Made
  Customer states there is a thud sound when braking from 5 to 0 ???- and a slight screeching noise- tech verified concern and replaced transfer case
  Customer states the fog lights do not work-   informed customer that this vehicle does not have fog lights
  Customer states the check engine light is on- No Problem Found- no codes found in system – No Repair Made
  Customer picked up he vehicle and there was no charge.
  
  *** ******** telephoned on March  28th  for a burning smell that he states  was experiencing after driving the vehicle for an extended period of time.  He was scheduled to bring the vehicle  for service on April 5th.  *** ******** telephoned and left several messages over the weekend of April 1st/2nd  regarding additional items that he wanted addressed. We spoke to the customer and advised we would address all issues and offered an appointment a day prior, April 4th,   since we had a customer  cancel.
  
   The following is a list *** ******** concerns that were addressed when he brought the vehicle on April 4th   for service  - miles at time were 133862-  the amount of $53.00 was collected towards the  service deductible.
  Customer states there is a burning smell- seems to happen after the vehicle is driven for awhile. No Problem Found-  tech drove vehicle 18 miles, did not notice any abnormal smells. No Repair Made
  Customer states the vehicle has stalled out at idle - when parked on a downward incline- No Problem Found-  tech  parked vehicle on incline vehicle did not stall. No Repair Made
  Customer states there  is rumbling when going down hill and when going over 45-60 mph- tech found brake rotors  warped causing vibration- advised customer that he can upgrade to better brake pads/rotors -No Repair Made
  Customer states that the gas tank full indicator is malfunctioning  and  gas comes spilling out over the top causing a check engine light for low air/fuel ratio – No Problem Found -  tech notes that an analog gas gauge takes time to register from e to f. no codes - No Repair Made
  Customer states two ball joints are showing signs of wear - tech checked front end - front end has no play- No Repair Made
  Customer States service 4WD light came – No Problem Found - no lights no codes. No Repair Made
  Customer states too much clunking in between gears beyond 0-5mph. This occurs at 25mph, 35mph as well -. No Problem Found- did not feel any transmission shifting abnormalities. No Repair Made
  Customer picked up vehicle and was not charged   the balance of the service deductible as a courtesy.
  
  Please be advised we are addressing all of the customers concerns and making necessary repairs  and will continue to honor his warranty. We  have advised *** ******** that the nature of his current employment and the continuous stop and go may be contributing to any issues he may be experiencing while braking which in turn may be causing excessive heating to the rotors. We advised that upgrading to a fleet service pad/rotor may to help his issue. *** ******** did ask of perhaps the rotors would be covered under warranty and was advised if they were it would be parts only- it would not cover labor.  After further review, our shop foreman advised that the issue with the rotors does not appear to be a defective part but caused due to excessive heating of the rotors.  The brake pads are measuring at 10/32md. This would not be a warranty item.
  
   If there is any additional information needed please do not hesitate to contact us.
   ************ *****
  Car-Lotta Car Sales
  *** ********

  Customer Answer

  Date: 04/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  ********************************
  

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got the *** insurance through Carlotta credit when I was purchasing the vehical from them with the *** was gap insurance. I had the vehical for 4 days and totaled it I made me weekly payment with the added $18 for their insurance that would cover the loan if I was to get into an accident. Their trying to tell me that i owe $7,400 on the vehical still but if I pay $500 they would take care of it and clear my debt. Like what business does that tosses $7,000 away no one. They got the money for the vehical from the insurance company and are still trying to get me to pay for it and left $7,000 on my credit still owed to that vehical. I want them to stop harassing me and trying to scam me out of money. A guy named ******* keeps trying to contact me and a very ignorant guy named ******. I want me debt cleared and for them to stop all contact with me. Thank you

  Business Response

  Date: 03/21/2023

  03/18/2023
  
  
  To:       ***************************** / BBB
  Re:       ********************* / Complaint ID # ********
  
  In reference to account # ******* in the names of ********************************** / ***********************************, for one 2016 **** ******, VIN # ******************  Carlotta Car Sales has been trying to reach **. ****** in regard to his outstanding balance of $500.00 for the deductible due from his total loss claim on the above referenced vehicle. On 1/25/23 **. ****** contacted our office and stated that his vehicle had been involved in an accident. He was directed to contact ******** who would handle his claim moving forward. Carlotta Car Sales was unable to reach Mr. ****** until 2/4/23 to follow up on this. The claim was filed on 2/4/23 at the request of **. ****** by ********* The vehicle was being stored at ******** Towing with a balance of $1,300.00 (storage and towing) to have the vehicle released. **. ****** was made aware he would need to pay this balance to ******** if he wished to have the vehicle released from the holding lot to his possession. **. ****** chose not to pay to release the vehicle. On 2/9/23 Carlotta Car Sales received a payment in the amount of $4,012.00 from ******************* for the total loss claim. This payment brought the account balance from $11,555.87 to $7,543.87. **. ****** was made aware that he is only required to pay the $500.00 deductible so we may finish the claim and close this loan. This balance of $500.00 for the deductible remains unpaid by **. *******
  
  If further assistance is required, please contact our office at ************* Thank you for your time in reviewing this matter. 
  
  Sincerely,
  *********************
  General Manager
  Carlotta Credit and Car Sales
  303 Wyoming Ave.
  Kingston, Pa. 18704
  ************Tell us why here...

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a car from Car-Lotta Credit. a little over a year ago it ran maybe 2 -3 months and then broke down took it back to them they said they fixed it ran another week and broke down. put our own money into it and still does not run. They refuse to take it back it has now been sitting for over a year and has not been driven. We paid over half of the payments and just can not do it any more for a car that really has never ran which they can clearly see on there gps they have on the vehicle. They said if we give it back it is a repo but the vehicle has been a lemon since we had it.

  Business Response

  Date: 02/22/2023

  BBB 
  1504 Oak Street
  Scranton, PA

  Re: Complaint ********; *******************

  ***************************** and ******************* purchased a 2010 ******* ****** o April 6th, 2021.  This vehicle was purchased with a 6 month or 6 thousand mile limited powertrain warranty that has a $100.00 deductible.

  Our records indicate that on April 20th 2021, the co  signer called our service department regarding a no start condition. The vehicle was starting after being jump started and a  service appointment was set for April 26th, 2021. During this service visit the battery was charged and tested okay- The customer also  added there was a squeal when it rained. For this we replaced drive belts.  Customer was not charged for this service visit.  May 3rd the buyer called and stated the vehicle had to be jump started for a no start concern. May 12th we re addressed this concern and the battery tested bad - was replaced- the alternator tested at 14.3v. Our tech also found during this visit that the left front inside door handle was inop- the tech repaired the left front door handle cable was repaired. There was no charge for this service visit.

  Since this last service visit in May  of 2021 there has been no contact from the customer in reference to any service issues. In October  of  2022 our sales team reached out  to see if ******** was interested in trading for a vehicle and she advised us that she would think about it. There was no mention of any service related issues during that call.

  Since receipt of this complaint, Car-Lotta service contacted ***************************** to see if there was anything we can do to help with any service issues she may be experiencing. ******** advised that she has recently re located to ******* and the vehicles is  in possession of the co buyer. A phone call was then placed to ***** with the same intent.  ***** said she would get  back in touch with us.  As of the writing of this response, the co buyer has not called us back.

  Thank you for taking time to review this matter.

  **********************************

  BDC Manager

  Car-Lotta Car Sales

  ************

  ******************************************************

  Customer Answer

  Date: 03/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  we drove the car for one month and it never ran even after they fixed it 
  
  Regards,
  
  *******************

  Business Response

  Date: 03/09/2023

  BBB  Metro Washington DC & Eastern Pennsylvania

    Re: ****

  Our records indicate that  ******** ****** and ***** **** purchased a 2011 ******* ****** on April 6th, 2021 with the miles being 170208. The vehicle warranty, as with all of our vehicles, is 6 months or six thousand miles.  When the vehicle was brought in for service  on February 27, 2023, the current miles are 184,596.  The vehicle is out of the warranty period by both time and miles. 

  We did reach out to the co buyer  on March 7, 2023  at 3:15 pm to advised her of this and that the vehicle is in need of engine. She informed us that she will speak to her son and call  us back

  We would be willing to work out a payment arrangement with the customer since an engine repair is a high dollar amount.  

  Thank you for reviewing this matter.

  ************ *****

  Car-Lotta Car Sales

  *******@carlottacredit.us

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Carlotta Credit in August. Starting immediately in August I found multiple issues with the vehicle condition not being up to par. The entire heat and air system in the car did not work. I can not turn the knobs to adjust temperature or fan position. There was a CD stuck and jammed in the player, the electric outlet doesn’t work, half lights on dashboard do not work & the rear doors don’t open properly. I contacted carlotta service department about this in early September and the woman in service department is short and rude every time you speak with her. She told me this is not something covered by their warranty. If I even wanted them to LOOK at the issue I would need to pay $53 and then a $100 deductible if they even decided to fix anything. I already pay over 400 dollars a month for 07 **** with 140k miles on it. I recently had another issue with the car randomly not starting and leaving me stranded. Filed a complaint and spoke with manager *****, who told me he would waive service fee, bring car in asap and they would look at it and repair. Any issues, I can request to speak with him and he would handle. Brought car to them today 01/04/23 and was called to advise they will fix heating issue but can't recreate starter problem so aren't going to address it. Manager ***** was rude and disrespectful when I pressed the issue about needing to make sure the car is going to start and not leave me stranded with my 5 month old in the cold as it has done 6 times now. He said he will just get his “crystal ball” and make something happen. I stated that I purchased a car, I expect it to run correctly and not have these issues and he said you knew what you were purchasing. I am requesting my car be fully repaired and brought to proper running and selling condition or they provide me with a new car if I am expected to continue making monthly payments. The rude staff and disrespect to the customers should probably be addressed to.

  Business Response

  Date: 01/20/2023

  This is in reply to  repair issue from ***********************.  Complaint ID  ********. 

   On December 22, 2022 the buyer on this loan (******* ****)   filed  a concern to your organization.  We addressed all issues that the customer had and returned the vehicle to them on January 5th 2023.   The delay was due to a part that we had to have overnighted. There was no charge to the customer and they have not contacted to make us aware of any additional concerns.

  This was our reply to the previous complaint:

  In reference to account # ******* in the names of ******************************* / ***************************, for one 2007 **** ***** *** VIN # *****************. And in regard to ******************** complaint. Customer was in contact with our office on 12/13/2022 with ******** **** in regard to her vehicle having intermittent starting issues, and a heater knob being broken and not working. Customer was offered, and scheduled a service appointment for our first appointment available, on 12/21/2022. However, the customer did not show for this appointment. Carlotta Car Sales cannot diagnose a vehicle service issue if we have no access to the vehicle. I was able to get in contact with ***** on 12/22/2022 to try to help resolve her concerns. I offered to have her schedule another service appointment, and waive the diagnostic fee as a courtesy, so we can address their concerns. ***** advised she will contact today to reschedule the appointment. Once Carlotta Car Sales performs a diagnostic check and addresses their concerns, we will work closely with them and aid them in finding a resolution. Customer took delivery of this vehicle on 08/18/2022. Carlotta Car Sales offers a six month or 6,000 mile warranty (whichever comes first) on every vehicle we sell. We do not cover towing or rental vehicles. If further assistance is required, please contact our office at ************. Thank you for your time in reviewing this matter.  

  Please feel free to contact us if any additional information is required.

  **********************************

  Car-Lotta Car Sales

  ************

  ******************************************************

• Initial Complaint

  Date:12/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had a car from them for 3 months and in that 3 months they disconnected our heat we took it to a mechanic he even said it was illegal for them to cut of the heat the left tail light is out the blinker for the left turn signal is about to die the cigarette lighter doesn't work there's a cd stuck in the radio oh and the best part the starter is already going they have over 30 reports on this car and as we are keeling up with our payments they decided to shut our car off in the middle of no where and if they didn't it's the starter oh yah and the car idels very loud and has staled multiple times on us with our new born baby who is only 4 months and they want to do nothing for us they told us if we pay them more money then they can look at it but nothing is covered in the warranty they are scammed who think this world is full of stupid people

  Business Response

  Date: 12/22/2022

  12/22/2022
  
  
  To:       BBB / *****************************
  Re:       ******************************* / ***************************
  
  In reference to account # ******* in the names of ******************************* / ***************************, for one 2007 **** ***** *** VIN # *****************. And in regard to ******* ***** complaint. Customer was in contact with our office on 12/13/2022 with ******** **** in regard to her vehicle having intermittent starting issues, and a heater knob being broken and not working. Customer was offered, and scheduled a service appointment for our first appointment available, on 12/21/2022. However, the customer did not show for this appointment. Carlotta Car Sales cannot diagnose a vehicle service issue if we have no access to the vehicle. I was able to get in contact with ***** on 12/22/2022 to try to help resolve her concerns. I offered to have her schedule another service appointment, and waive the diagnostic fee as a courtesy, so we can address their concerns. ***** advised she will contact today to reschedule the appointment. Once Carlotta Car Sales performs a diagnostic check and addresses their concerns, we will work closely with them and aid them in finding a resolution. Customer took delivery of this vehicle on 08/18/2022.Carlotta Car Sales offers a six month or 6,000 mile warranty (whichever comes first) on every vehicle we sell. We do not cover towing or rental vehicles. If further assistance is required, please contact our office at ************.Thank you for your time in reviewing this matter. 
  
  Sincerely,
  Brian M*******
  General Manager
  Carlotta Credit and Car Sales
  303 Wyoming Ave.
  Kingston, Pa. 18704
  ************Tell us why here...

• Initial Complaint

  Date:11/30/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Carlotta credit basically sold me a lemon. ******** and ***** and the Blakely location are absolutely pleasant to work with. They sold me a vehicle that worked for about 3 weeks then it wouldn't go over 2 RPMs (40mph)overheat and mis fire. I replaced all coils and sensors and had it seen where they put a new water pump in and computer (used) not even a few weeks later the **** will only go 25 miles per hour max speed and lucky if it's two RPMs.****** and customer service/payment. Is very rude and doesn't look fully into payments and tries to get you to make extra payments. I told him that I was done with the vehicle multiple times and I even offered to drive it back so they didn't have to tow it, his only advice is to have it come in to get seen the wave the fee if it's something wrong with their vehicle they overpriced them to begin with and after doing research the vehicle is only worth $1,000 it's a 2006 *******. Not only are they overcharging but they are selling vehicles that do not work very long and by the time problems arise warranty is almost completely over they told me that 6 months or 6,000 miles whichever came last I didn't even have my vehicle 6 months and they were telling me it was out of warranty. I do agree to pay off the service payments that I've been making payments on but I do not want this **** and I want them to take it back it is not safe for anybody to be in especially my child I do not play around when it comes to the safety of my child or my passengers. I don't even feel comfortable driving it. I understand that it will be a voluntary possession and it will affect my credit score but in all honesty I don't care what my score is because I am not going to put any life in danger because they have failed to do their job when fixing what they said was wrong and failing to properly inspect the vehicle they told me everything was just inspected when I got it which turns out to be untrue. Thank you, ******* 

  Business Response

  Date: 12/13/2022

  12/12/2022
  
  To:       BBB / *****************************
  Re:       ******* *******************************
              Complaint ID #: ********
  
  In reference to account # ******* in the name of ******* *******************************, for one 2006 **** ******* Sport VIN # *****************.And in regard to ****************'s complaint. ****************** was in contact with our office on 11/07/2022 with ******** **** in regard to her vehicle having trouble accelerating. ****************** was offered and scheduled a service appointment for 11/15/2022, however ****************** did not show for this appointment. Since that time, Carlotta Car Sales has tried to reach out to help resolve her concerns, but ****************** has given no response. Carlotta Car Sales cannot diagnose a vehicle service issue if we have no access to the vehicle. ****************** took delivery of this vehicle on 02/12/2022. Carlotta Car Sales offers a six month or 6,000 mile warranty (whichever comes first) on every vehicle we sell. We do not cover towing or rental vehicles. As per **. ******** request in this complaint, Carlotta Car Sales will dispatch a tow truck to pick this vehicle up from her residence. If further assistance is required, please contact our office at ************. Thank you for your time in reviewing this matter. 
  
  Sincerely,
  Brian M*******
  General Manager
  Carlotta Credit and Car Sales
  303 Wyoming Ave.
  Kingston, Pa. 18704
  ************

  Customer Answer

  Date: 12/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  Ps. Thank you so much for taking this **** back 
  Regards,
  
  *****************************