Business ProfileforSila Services LLC

My boyfriend and I, as first-time homebuyers, recently encountered a distressing situation with Sila when we sought assistance with our oil furnace. We called Sila due to their specialization in oil furnaces. However, our optimism quickly waned when the service technician arrived. After a mere 5-minute inspection, he asserted that our furnace needed immediate replacement. This news was baffling to us, especially considering that we had only been living in our home for a year, and the furnace was allegedly new. A sales representative from Sila was promptly dispatched to convince us to purchase a $12,000 replacement furnace. Feeling uneasy about such a significant investment, we wisely requested a second opinion. Surprisingly, this second professional contradicted the initial diagnosis, stating that our furnace was only 2-3 years old and required a simple cleaning, which they were willing to perform for $500. The most alarming aspect of our encounter with Sila was their attempt to push us into a 10-year debt through their financing plan. It felt like a blatant effort to take advantage of our situation and coerce us into an unnecessary purchase. In light of this experience, we strongly advise against seeking assistance from Sila. Their inconsistent assessments, questionable sales tactics, and apparent attempt to exploit customers financially have left us with a sense of distrust and disappointment. We hope that others can learn from our unfortunate encounter and avoid falling prey to the practices of this company.