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Find a Location

Split Rock Resort & Conference Center has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Split Rock Resort & Conference Center

      428 Moseywood Rd Lake Harmony, PA 18624-7009

    • Split Rock Resort & Conference Center

      PO Box 672 Dingmans Ferry, PA 18328-0672

    • Split Rock Resort & Conference Center

      PO Box 547C Split Rock Resort Lake Harmony, PA 18624-0820

    • Split Rock Resort & Conference Center

      PO Box 567 Lake Harmony, PA 18624-0567

    • Split Rock Resort & Conference Center

      PO Box 9 Mountain Laurel Resort White Haven, PA 18661-0009

    Business ProfileforSplit Rock Resort & Conference Center

    Resort
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    40 complaints closed in last 3 years

    18 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Split Rock Resort & Conference Center has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Split Rock Resort & Conference Center

        428 Moseywood Rd Lake Harmony, PA 18624-7009

      • Split Rock Resort & Conference Center

        PO Box 672 Dingmans Ferry, PA 18328-0672

      • Split Rock Resort & Conference Center

        PO Box 547C Split Rock Resort Lake Harmony, PA 18624-0820

      • Split Rock Resort & Conference Center

        PO Box 567 Lake Harmony, PA 18624-0567

      • Split Rock Resort & Conference Center

        PO Box 9 Mountain Laurel Resort White Haven, PA 18661-0009

      Location of This Business
      428 Moseywood Rd, Lake Harmony, PA 18624-7009
      BBB File Opened:
      6/11/1998
      Years in Business:
      43
      Business Started:
      1/1/1981
      Business Started Locally:
      1/1/1981
      Alternate Business Name
      • International Resort Properties Ltd
      • Mountain Laurel Resort & Spa
      • Carraige House time shares at Pocono Manor
      • Carriage House At Pocono Manor
      • Mt Laurel Resort & Spa
      Business Management
      • Ms. Cathy Smitreski, Company Contact
      • Mr. David London, Vice President
      • Ms. Rachel Fulton, Sales Manager
      • Mr. W Jack Kalins, President
      • Mr. Edward J. Peterson, General Manager
      Contact Information

      Principal

      • Mr. David London, Vice President
      • Mr. W Jack Kalins, President

      Customer Contact

      • Ms. Cathy Smitreski, Company Contact
      • Ms. Rachel Fulton, Sales Manager
      • Mr. W Jack Kalins, President
      • Mr. Edward J. Peterson, General Manager
      Additional Contact Information

      Fax Numbers

      • (570) 443-9741
        Other Fax
      • (570) 722-1922
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      40 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/02/2023

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      The company split rock/*********** resort is the company that i am a owner in a time share with since 2020. The company has break in its sagerty protocols with scammerscontacting me and emailing me unlikely documents that are asking for monies but not detailing any actual affiliation with my direct account. I need the company to contact me by mail with signifying details letting me know they are still in existance detailing the current status as of them as the owner of my account, detail any changes or updates to their management, tell me what they are doing about companies attempting to mimic their business name asking for money, and ensure my financial safety in continued business dealings with them as I am aware of false documentation that has been used to delay my customer service access to actual personnel on the property to book, ask questions, prepare for use of the shares in which I have invested. I am aware of third parties procuring their name and misusing it through calls, emails and possibly by mail using their logo as well as various others with different addresses and phone numbers. tHe unknown third parties have been purporting they are split rock/****** ***** but have no phone lines that can be called back and the only ones going to collections lines are the indicator they are false. I have told them to not contact me anymore and have indicated if they are split rock/*********** to mail me a letter stating such and I have not received that as of now which is why I am again communicating that split rock/****** ***** is not properly handling these occurrences regarding the possible takeover by a scam third party contacting members only through discussions of late payments, collections and or additional fees but not about weeks scheduled, promotions etc. They have not sent the letter(s) which is confirming that no payments will be going to split rock/****** ***** until they can confirm my financial safety from theses purported scammers.

      Customer Reviews

      15 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tiffany B

      1 star

      05/25/2024

      Came out for our 5 year wedding anniversary to Split Rock Resort only to wait in the check in line for 4 hours. Kids screaming, customers angry, people not getting the rooms they paid for. No accommodations being made. Lady with autistic son - her handicap room was given away. He starts hitting himself in the head, moms screaming and crying, other customers yelling at staff to help the lady to get the boy somewhere quiet. Hostile work environment for the staff. Someone pulled the fire alarm - ambulances, fire trucks, police cars outside. Our air conditioner doesnt work in the room. Currently 78 degrees. No lock on the door. Can open the maintenance door in the room. All the windows open with no screens. Total safety concern. Do better!

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