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Business Profile

Find A Pet

Greenfield Puppies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Find A Pet.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a puppy from ************************* Kutztown, PA on 9/29/23. On 10/2 she was taken to the vet and was diagnosed with Parvo. Tried to contact the breeder via phone, email and app to notify her of our puppies illness. Since then she has disconnected her phone # and no longer has her email. I have sent 2 emails to Greenfield Puppies with no respond. Our puppy is still in the hospital and will cost us thousands of dollars. We were scammed by *************************. We have a heart and would never let our puppy just die because the so called breeder is heartless. We need help!!

  • Initial Complaint

    Date:07/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a puppy through the Greenfield website from *********************** on Monday July 3, 2023. We love the puppy named ******, but it had a parasite when we brought it home. The vet had to give us meds on Wednesday July 5th for it. Loose stool, nausea upset stomach. All we ask is to be reimbursed for vet fees which is over $300. And we get no response from breeder ***** ******. I’m sure the whole litter is infected because the vet said it’s highly contagious. Other puppies had diarrhea when we went on Monday. Greenfield has a vet checked and health guarantee listed. It would be nice to honor that. 

  • Initial Complaint

    Date:05/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ********** puppy from *******************, a member of Greenfield Puppies. When I made contact with him, I was told that none of the males were spoken for. I immediately drove to their farm .After driving an hour and 1/2he went in his barn and brought me a puppy and left to do his chores. I then had to deal with his wife. She took my money, gave no receipt or anything. I took the dog to the vet to find that the dog has a heart condition. The website states that they were vet checked, health guarantee and more. The dog was put on medication for intestinal parasites.

    Business Response

    Date: 05/08/2023

    Hello,

    We are very sorry to hear about this situation. Your first step will be to contact the breeder you purchased the puppy from. If the breeder is unresponsive to your concerns please contact us at [email protected] for further assistance. Thank you for reaching out!

  • Initial Complaint

    Date:04/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greenfield puppies represents themselves with reviews, however they failed to post my review therefore they are directly involved with the support of their customers and should be held liable. I purchased a French bulldog and drove 6 hours to the breeders home in paradise pa named **** and ********************* after staying in a hotel and arriving the next morning, I was told of several health issues including a knee that pops out according to the vet check and three hernias. My son was waiting and I did not gave the heart to tell my ten year old son we didn't get the puppy. The breeders know it was for my young son, and said nothing about the health issues in any way, knowing that after I travelled I would probably buy the puppy if my son was with me as I said he was excited.I was not offered s discount in anyway and the health guarantee was changed from One year to one month. As my son held the puppy in his hands with a smile I just bought the puppy and could not hurt my son as we recently lost a pet as we told the breeders. These heartless breeders should not be allowed on greenfield and I will tend to my expenses as I will keep this puppy and endure the expenses but the fact is these people are very dishonest. I thought the Amish were known for being honest, I guess not I'm Naive.

    Business Response

    Date: 05/01/2023

    We received a review from this customer that did not accurately reflect the experience provided by the breeder. The breeder of this puppy has tried to reconcile this situation with the customer however the customer is refusing to engage and communicate. Our company stands behind our review process and only post reviews that are fair and accurate to both breeder and customer.

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased this dog from the breeder and his name was *** ****** living at ***** ***** ***** ** , north Adams Michigan. We were contacted by a friend of the family ******* **** who stated the breeders were ***** and had no technology. I was told I was getting a golden doodle and she was $2500.00., well it's been two years and we went to vet and with a test she's is not a golden doodle. They scammed us, took my money and this is not a 2500 dog. I want a refund and they will not respond to emails. I have attached some photos of my dog and emails

    Customer Answer

    Date: 04/13/2023

    Yes , they company may be located in PA, but the breeder was listed on their website and resides here in Michigan.  I am reattaching files. I have pics to attach but it won't let me and cannot use a zip from my phone.

    Business Response

    Date: 05/15/2023

    Hello,

    We are an online advertising website. **************** is solely responsible for the contents of his listing. We have no way of verifying the DNA of ** ******* puppies and have not made a claim that we do. We are sad to hear about this and if you need assistance with ******************* contact information please let us know. Thank you!

  • Initial Complaint

    Date:03/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a puppy from them on 3/14 and took the dog to the pet hospital on Saturday 3/18 with a kidney infection and pneumonia. He is in critical condition currently fighting for his life. The breeder doesn’t answer the phone now. She gave me a health report saying the puppy was in good health but he clearly isn’t. I just spend over 2k on medical costs and now the estimate is another 7k for further care and he has a 50/50 chance of survival.

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a puppy off of Greenfieldpuppies.com from breeder *************************** or **** ****** as she appears to go by both names. Phone ************ email ************************ She advertised the dog as a Bernese Mountain Dog mix. I picked up the puppy who she had named ****** on 12/30/2022. When I was there I asked to see the mom dog but she said she wasn't there and she showed me a picture of a Bernese Mountain dog. I paid $895 thinking I was getting a Bernese mix. I did DNA through ****** on the puppy who I've now named *****. The results came back as 90% Australian Shepherd and 10% Collie. She falsely advertised the breed of this dog. I have reached out to her via text and email with no response. I would like to be refunded my money as I didn't get what I paid for. I went out looking for a specific breed of Bernese Mountain dog and this is not what she provided to me or to the other people she sold the other 7 puppies to.

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a 12 week old puppy from the ******** in Lancaster through Greenfield puppies and have since found that nothing health wise was done correctly from our point of view. We fell in love from day one and on Sunday we had to say goodbye to a 15 month old! Due to heart failure from a assumed genetic issue. The puppies are vaccinated by the breeder, not a vet! They are not genetically tested and I want greenfield to contact the other owners from the litter so they can know! It was almost 10k that we paid because we hoped she could be treated and sadly the vet could only do so much for her. She couldn’t breath!!! This could have been helped if the greenfield company vetted their “breeders” better! It should be called a puppy mill instead. Ridiculous and heartbroken! When I do contacted greenfield I get auto responses to contact the breeder. We have but the issue is that the company needs to oversee the process better! It’s so sad for the puppies and the families purchasing a new fur baby!

    Business Response

    Date: 11/07/2022

    Thank you for making us aware of the situation ***************. We will reach out to you to collect more information about your experience.

    Customer Answer

    Date: 11/16/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because: I feel that Greenfield presents online as a company that cares and is actually doing more than just advertising which is what they have told me in emails.  I do not believe that they have the interest of puppies at heart and are purely looking to make money. 

    Regards,

    ***********************

Greenfield Puppies, LLC is NOT a BBB Accredited Business.

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