Business ProfileforFulton Bank

Fulton Bank is not a hospitable place to conduct business, they deal in antiquated practices that prevented me from paying off my auto loan and then subsequently lowered my credit score by filling a delinquent payment. The details of the matter were firstly my autopay for the account was stopped without my knowledge. So a representative from the bank calls I tell them I wish to pay the balance off, she tells me that she is unable to for some reason and lets me pay a one time payment over the phone or online and gives me information to set up another autopay. I set up a new autopay and somehow they are receiving weekly payments so I cancel the autopay. I then call Fulton bank and tell them I just want to pay the full amount, to prevent fluctuations in my account. They tell me that they will call me back with the payoff amount and finalize the loan. They never call back and this causes the account to go into delinquency. I go to a local Fulton Branch and it is locked and by appointment only, so I wait and finally pay the loan off but they hit me with a late payment on my Credit report and drop my score by 50 points. I would not do business with this bank, but would appreciate if they removed the false late payment they placed on my credit score.