Business Profile
Restaurant Supplies
WebstaurantStoreHeadquarters
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Reviews
This profile includes reviews for WebstaurantStore's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.28/5 stars
Average of 36 Customer Reviews
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Review fromSantana W
Date: 03/27/2025
1 starSantana W
Date: 03/27/2025
Shipping is crazy expensive even for smaller items. I signed up for their Plus membership to try it out and I was in search of a new vendor for a certain product. When ordering that product, I looked for other things my small business might need and quickly realized those things were not considered Plus items and would not be free to ship. This would not make $99/month for this shipment worth it for me. I mentally told myself to cancel the membership before the next month. My membership was being renewed today on 3/27. I logged in about 1 am this morning to cancel and why did I not do before then. My account was already charged for a month. I quickly canceled and hit the button that says request refund. Well I received an error message. I then sent an email, which was responded to when I woke up. I explained that the membership would not work for me and requested if I could be refunded. I was quickly told no and they don't do partial refunds. I asked if an order I had just made could be canceled then and was told no also as to the process. To be so rigid and not extend a little ***** in this economy, when I got in contact with the company within hours of charging me is ridiculous. Especially with the priceing of your membership. I am a small business, but 1 day soon I will be bigger and I know where I will not ship and that's with Webstaurant.WebstaurantStore
Date: 03/28/2025
Hi *******, thank you for reaching out. Your ******* membership was renewed at midnight on 3/27. Because you placed an order on 3/27 after your membership was renewed using your Plus benefits and before you requested your membership to be canceled, we were not able to refund your membership charge due to your order already being processed. Please reach out with any other questions and concerns.Review fromChris S
Date: 02/06/2025
1 starChris S
Date: 02/06/2025
Bait and Switch Tactics I am writing to express my profound disappointment with my recent purchase from Webstraunt. I ordered a curved top freezer, a product that was prominently listed on their website. However, upon delivery, I received a flat top freezer instead. In an effort to resolve this situation, I promptly contacted customer service. While I was offered a refund for the price difference, my primary desire was to receive the curved top freezer as originally ordered. During my conversation with customer service, I was informed that Webstraunt does not actually stock the curved top freezer, despite its continued presence on their website. To further complicate matters, I reached out to Bevair, the manufacturer of the freezer. They confirmed that they had previously advised Webstraunt to correct their product listing. This raises serious concerns about Webstraunt's business practices. It appears that they may be engaging in deceptive bait and switch tactics, knowingly listing a product they do not carry while advertising it at a premium price. This situation is particularly frustrating given the logistical challenges involved in receiving such a cumbersome item. I had to option to return the freezer in its original packaging, however, the freezer arrived on two pallets, wrapped in multiple layers of cardboard, foam, and shrink wrap. Unpacking it only to discover that it was the wrong item has been a significant inconvenience. In conclusion, my experience with Webstraunt has been incredibly disappointing. I strongly urge potential customers to exercise caution when ordering from this company, as they may find themselves facing similar issues.WebstaurantStore
Date: 02/19/2025
Hi *****, We appreciate you taking the time to share your experience purchasing a freezer at WebstaurantStore. We apologize for this discrepancy and the large inconvenience it caused. Thank you alerting us to this issue, we are in communication with the manufacturer to look further into this and we are working on getting this updated on our website as soon as possible. I have checked into your order with our Customer Solutions team and am glad to see that this is resolved and you have decided to keep the flat top freezer.Review fromVeejay D
Date: 01/16/2025
5 starsVeejay D
Date: 01/16/2025
I ordered one item about two years ago. When there seemed to be a possible defect, this business took care of it immediately.I have always remembered that, and search its site when I am looking to buy an item.WebstaurantStore
Date: 01/20/2025
We appreciate you taking the time to leave a review! It's great to hear about your experience working with our Customer Solutions team to resolve this issue.Review fromDimitry P
Date: 01/03/2025
1 starDimitry P
Date: 01/03/2025
They no longer carry many of the reputable longstanding quality brands that originally made this a good place to shop for industry, commercial quality kitchen supplies and equipment. They opted to stop carrying ***** brand in exchange for Choice, these are the budget brands, and one is fairly good quality for the price, the other is garbage. They now require you to buy cambro lids in quantities of 6 or 12, but you can buy the cambro containers in any quantity.. what could be the reason for this? they have told me because the manufacturer ships them like this and there's nothing they can do? Excuse me, but isn't that your entire business? to buy from Manufacturer's in bulk at lower prices and sell to consumers in lower quantities at higher prices? The crazy thing is that I've ordered them in whatever quantity I wanted before so, all of a sudden they are not capable of opening a box of 12 and shipping them individually? This company is becoming more and more incredulous.WebstaurantStore
Date: 01/07/2025
Hi *******, thanks for taking the time to leave a review. We appreciate you sharing this information about the lid quantities and brands we sell. It's great to hear feedback from our repeat customers so we can continue to learn and grow from it. I will be sure to pass this review on to the proper departments.Review fromanthony r
Date: 12/26/2024
1 staranthony r
Date: 12/26/2024
This site is a scam site and uses stored credit card information to process orders that are in the cart BUT NOT APPROVED OR FINALIZED FOR PAYMENT! I placed an item in the cart to hold to compare to other sites and purchase options. I receive an alert from my card company telling me that there is a charge for more than $1,400 on my card from this scam website!! I DID NOT click approved or enter any payment information...they used a card I had used prior for a purchase that they also saved on their site when I NEVER choose for sites to save my card information. DO NOT ORDER PRODUCTS FROM THIS SITE!!WebstaurantStore
Date: 12/31/2024
Hi ******, we apologize for this issue. I have spoken to our Customer Solutions team and am glad to see that this package is being rerouted back to us and the charge refunded to you. Please reach out to us if you have any further questions or concerns and we appreciate you reaching out.Review fromMatteo V
Date: 09/23/2024
1 starMatteo V
Date: 09/23/2024
Disappointing Experience - Will *** Return We recently had an extremely frustrating experience with Webstaurantstore that led us to conclude that we will no longer be doing business with them. Our order was delayed multiple times due to missing documentation, which caused significant disruptions to our project timelines. Despite numerous attempts to resolve the situation, communication remained inconsistent, and the resolution process was slow and tedious.While their product selection is broad, the customer service we received was severely lacking, and we ended up managing several critical steps ourselves, which should have been handled by the vendor. Webstaurantstore's failure to meet basic shipping and documentation requirements created an unnecessary logistical ************ the end, we hope to provide feedback to help other potential customers make informed decisions. If you're considering working with them, be prepared for delays and extensive follow-up on your part.WebstaurantStore
Date: 09/24/2024
Hi ******* we have escalated your recent orders and the experience you described to our ***************************** team for further review. Please keep an eye on your email for updates from their team.Review fromSteven B
Date: 08/27/2024
1 starSteven B
Date: 08/27/2024
I was ordering a kegerator online and had talked to a customer service agent multiple tes with questions about product and shipping before purchasing. I was happy until my item didn't ship and I got an email stating this is going to a residential address which voids warranty. I called them back and customer service said that it voids warranty because it is not being used in a business. She could not say why that makes it worse being at a house just that it is their warranty policy. This is obviously ridiculous as a bar will damage and abuse this product much more then private use. She could not say specifically why just that's the policy. I spent a lot of time with them just to be disappointed after they almost got my money and even discussed shipping on the phone. They seem nice but don't stand behind their product unless you are a business.WebstaurantStore
Date: 08/30/2024
Hi *****, if there are issues where a technician needs to come out to fix the unit, commercial refrigeration technicians are not insured to work in residential spaces. This prevents us from keeping the unit under warranty. We are not always able to ship commercial pieces of equipment to a residential address because having commercial equipment in the home can void an individual's homeowners insurance. If you have any other questions please reach out to us at ******************************* or through live chat: *******************************************************************.Review fromSean M
Date: 05/16/2024
1 starSean M
Date: 05/16/2024
Biggest joke of a company! Don't waste your time because they will definitely waste yours. ***** needs to be fired or put in the bathroom cleaning toilets where he belongs instead of customer serviceWebstaurantStore
Date: 05/22/2024
Thank you for sharing your feedback, ****, and I'm sorry to hear about your experience. Please reach out to us via email at ******************************* or live chat with us here: ******************************************************************* so we can better understand the situation.Review fromAlex E
Date: 04/03/2024
1 starAlex E
Date: 04/03/2024
Absolutely terrible service. Its fraud , the sent me mason jars, and almost all of the 10 cases I ordered was broken, not a single fragile sticker was on the boxes when delivered, so they credited my account. I made another order, this time jars showed up broken again without a si glue fragile sticker and most of the order was missing, they sent half cases of my order, literally. I wish I could upload my video and picture proof of this fraudWebstaurantStore
Date: 04/04/2024
Thank you for sharing your feedback, Alex, and I'm sorry to learn about the damage to your mason jars. Please reach out to us via email at ************************* or live chat with us here: *************************************** so we can better understand the situation.Review fromDave K
Date: 10/26/2023
1 starDave K
Date: 10/26/2023
Bought a $4000 3 door cooler ( new) within 3 months it started rusting in seams of metal, contacted company and they tried to say we unplugged and didn't use so it caused rust, told them it was not unplugged since it was bought, then they said it was caused by not cleaning it. One excuse after another not to repair their defective item. Bought online so I can't go complain in person so company is blowing us off blaming the customer for their generic shit they sell .WebstaurantStore
Date: 10/30/2023
Thank you for your review Dave and I am very sorry to hear about the issues you are experiencing with your unit. Looking through the order I do see that we offered to ship a cleaner for you at no charge, and if you would like us to do so please let us know. We look forward to hearing back from you!
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