Customer ReviewsforCertainteed Corporation

We built our home in 2013/14 and it was sided in July and August of 2014 using Certainteed ************ Siding. We started having a few issues but nothing major the first couple of years and it wasnt until late 2020 when we started to be really frustrated at the bowing, flaking, cracking, gapping and overall terrible product that was our entire home! We reached out to Certainteed to learn that there had been a class action lawsuit that just closed but we were never notified that we were included in the suit and it had since been closed. So our product was installed in the time period between the initial suit and finalization and were generally in a gray area, when that product never should have been sold knowing that it was currently in the class action process! We just recently had to reside our entire home at the cost of $93K, and it was only that low as our original installer felt horrible about how Certainteed responded that they gave us their cost on materials and just charged labor. What will Certainteed cover? $13K. To fully reside a 9 1/2 year old home. This is despicable, and dont think we didnt try to let Certainteed make it right. A few years ago we hired an attorney to allow Certainteed the opportunity to make right on their faulty product and they declined. We spent several thousand dollars on attorneys fees, just to try to remedy a problem on a product that was involved in a class action suit from the date of install. The morals of this company to sell such a product is knowing of its defect just to make money is the worst form of theft. We will never, ever, use another Certainteed or its parent companies product from here on out. We should never have been made to pay for the cost to remove and replace a product that we were sold to believe would last for many, many decades.

Please call the siding division at: **************

First, I'm gonna state 2000 characters won't begin to touch how CertainTeed has done everything possible to clearly not make the Landmark *********** shingles installed on my Residence and Pool House good. They go so far, as to adamantly deny shingles even have an issue. I have comprised 350 of the absolute most unacceptable photographs you could imagine, as well they had contractor remove three tabs of shingles unbeknownst to me from my Residence. I would have been right on the ladder to witness the removal but was not even informed. When I was informed. I questioned where the three tested tabs were located? "THE FILE" in which I was told is not something in which I'm privileged? CertainTeed has spent nowhere near the time in which I have, as it's my hard-earned money. They make it so difficult it is utterly the WORST Company. I have a claim number, Email even with my Contractor stating the Shingles are DEFECTIVE, as well Georgia's State Rep stating I couldn't be issued a Warranty because the Shingles were defective. I'm offered a Settlement, but it won't touch what by law',m Legally entitled to under my Warranty. The contractor did not even complete my Job. My Residence sustained structural damages none of which have been compensated back to me. This Roof has to be removed from Main Residence and Pool House. The shingles look like they were pulled from a Dumpster. So 255 Bundles, but not one single Tab of Shingles was left. I will not settle with the Terms they have created so, as not to have to abide by my Sure Start Plus Warranty when a Corporation that big needs to just do the right thing. This cannot be overlooked too many consumers are being taken advantage of and I will not stop till I get Justice. I mean it is beyond the worst scenario you could ever imagine. I am going through all channels Georgia has in place to ensure that I'm NOT ANOTHER STATISTIC. I'm over being my OWN CONSUMER ADVOCATE. Cracked, torn, extensive granule loss can be seen under shingles.

Please Call ************** to discuss your claim.

I couldnt agree more! CertainTeed is used in **************/ ***************, where I live. Please, buy from a Manufacturer that is ethical & actually manufactures a good product. My vinyl siding was installed 3/1/24, by the beginning of April we found defective breached siding on the right side of my home. Their product is crap! Only from pictures did they state its solar damage from the sun (in March) and my neighbors 40 year old windows reflection. They REFUSE to do anything, the Installer is just as despicable, taking Zero responsibility, after paying him 27K. Unbelievable!!!

Please call *************** **************

in September 2019 our new house was built and the Roofer used CertainTeed's Landmark shingles with the sure start warranty, the following summer I noticed extreme granulation loss and lots of cracked shingles, I contacted the Roofing company and the supply house, took lots of pictures and talked to CertainTeed to see what the next step was, started claim CR0880414 sent them everything that they requested and finally on 8/15/2023 they sent me an offer (they call it a release) that was about $3500.00 less than the labor to do the reroof, when I declined to sign stating that fact they asked for 3 additional estimates, as soon as the snows cleared I provided them the 3 estimates (median price of $13996.62) and they sent me another offer that was again a lot less than the estimated labor costs alone , when I questioned them again I received the following reply "The settlement for Landmark shingles covers the reasonable cost of labor to install and comparable shingles, starter, and hip and ridge, nothing more." so if I want my roof done correctly so it will not leak, it will cost me out of pocket

Hello We will evaluate your claim again, and email you an update. If you have any questions feel free to call ************** Thank you.

We had our entire roof replaced six years ago (2018) with Certainteed Landmark shingles. The aggregate is prematurely falling off all the peeks. I contacted Certainteed to initiate a warranty claim. I discovered that Certainteed's requirements to submit a claim are completely unacceptable, complex and extremely difficult so as to discourage anyone from submitting a claim. I will never purchase Certainteed products again considering the poor shingle quality and all the other problems that others have experienced with Certainteed.

Hello:For your Claim CR0900342 evaluation we must have a sample and paperwork in order to evaluate your concern. Once received it will take approx. 2 weeks. If you have any concerns please call **************.

I had certainteed shingles installed in August of 2023. Started noticing granual loss and filed a claim in September. Just found out 3 weeks ago it was approved after I had to constantly poke their reps When my roofer got the claims checks they are about half of what's required to replace a roof of my size in Houston Texas. I've tried calling multiple times and keep getting told their supervisor will call me back. This is absurd. I'm less than 2 months before my insurance drops me for not having a windstorm certified roof. I would have already had it if it wasn't for the granual loss holding up the certification. I should not be on the hook to pay 8k to make up the difference for a roof less than 1 year old. This was a manufacture defect and certainteed did agree hence the claim approval. But now they won't pay the reasonable amount to properly replace my roof. If someone from certainteed is listening I will gladly provide my claim number so I can resolve this issue

Please call us at ************** regarding your claim CR 0894373 we are in the process of completing this claim. We only allow payment for CertainTeed Materials.

CertainTeed Landmark 30 year shingle is falling off my roof. My insurance company won't replace it because they say it is defective. State Farm has made it clear so no matter what storm hits my house the shingles are defective. WHAT AM I SUPPOSED TO DO! I multiple sclerosis. I am disabled. I sent in pictures and had a roofer get a shingle. CertainTeed stated nothing is wrong with it. Maybe I need to send another one was the response. You need to inspect. Last storm 5 more shingles came off. Your company needs to take care of us that trusted you. Great Roof falling apart. I am on a limited income. You have more resources to handle this issue. My claim is already with you. Look it up Linda H***** *** ********* ** Huntsville Al

Hello: Please call ************** re your claim CR0893652. Your samples have a fungus on them, which needs to be cleaned by a professional roof cleaning company. The roof was applied in 2007 and your past our algae warranty of 10yrs. The granular loss is from normal weathering.

After coming very close to commiting to a purchase I will no longer consider their product based on reviews. I called their claims dept and asked them about all these unsatisfied complaints and the reply was in keeping with the complaints. He said, "Was there a question in there somewhere?". Then he said, "I can't help it if you believe everything you read on the internet.". The condescending tone and total lack of concern re customer complaints did them in and I thank all of you who informed us about all the problems.

Hello If you have any specific questions re: our products please call us at ************** Thank you.

I had CertainTeed Landmark 30 year shingle installed in 2007. I went through having a shingle sent along with photos. Everything they asked for. The reply was the shingle was holding up . Well I don't agree with this . I was sold a defective product. I want CertainTeed to come to my house and inspect it. I have had 3 roofers. My insurance company denied claim because they say it is a defective product. They sent a Warranty to me along with a denial. My gutters are always covered with granulars . Since I jumped through the hoops sending everything already why do you think you are not responsible? I demand a fair reply! An inspection! Linda Herold

Hello We have sent you anther request via email and if you would like to call us at ************** we can help you resolve your concerns. Thank you

We installed CertainTeed cement board siding in February 2014. We noticed cracks in July 2020. They have since gotten worse. We have contacted three siding companies and have bids that range from approximately $40,000 to $56,000. All three said it was defective siding, not improper installation. There was a class action suit for the defective siding that was settled by CertainTeed, but we have been told by the Settlement Administrator that we were not eligible because it only covers installation through 2013, even though our siding was manufactured in 2013. This should be an admission the siding was defective. The product obviously continued to be defective, even after the class settlement. CertainTeed has since exited the cement board siding business. We filed an original claim for a single side September 2020, but the company on offered $1231.08 for a repair estimated to cost about $8,000. We didn’t take the offer. The problem continued to worsen. We filed a second claim for the who house with CertainTeed, 2/18/2022. They offered $4,079.12, as a settlement, but have since rescinded that offer saying the product was installed outside the Class period; not proven to be a qualifying product (even though we photographed the back of an extra board which shows that it is a CertainTeed product); does not show “qualifying damage” (even though we sent pictures of the cracks); and failing to properly or timely respond to the administrator’s request for more information (even though the only response was to bad offer and we have been looking for legal counsel). They also, never asked for additional information, only a sign off on a low settlement amount. It is outside the settlement date, but that doesn’t preclude that it should not be included due to continuing manufacturing defects.

please contact our siding div. @ *************

Please call ************** to our Siding Div. Thank you