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Complaint Details
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Initial Complaint
08/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This sweepstakes is a scam and gives false instruction that instructs a contestant to “watch video to get a special code & call ###-###-####” The contestant watched the video and viewed a 3-digit code ***. When the contestant called, the representatives then switched the code request and instead of the code found on the video, they ask for a “7-digit code in the back of your mailer”. This is after you watch the video of an advertisement/sales pitch for the product. Then they indicate they are shipping a Total Gym to your home for $1 trial. Then the representative indicated a “free total gym is being shipped to your home for you to try for 60-days and then will bill 10 monthly payments. The entire premise of this sweepstakes is a bait and switch scam. The code they claim you get when you watch the video is a different code than the code they ask for on the mailer. 100% scam. Bait a customer into sending an unsolicited product to the contestant’s home with the plan to charge the contestant for the product. No winners exist. It’s all false advertisement of a sweepstakes “1 in every 25 winner odds”
Business response
09/18/2023
We did contact this consumer to review our sweepstake's rules and regulations. The consumer is satisfied with our response to her questions and concerns regarding the contest.
Business response
09/18/2023
Tell us why here...We did contact this consumer to review our sweepstake's rules and regulations. The consumer is satisfied with our response to her questions and concerns regarding the contest.Initial Complaint
02/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a total gym for a 30 day free trial on January 13th 2023. I received the total gym about one week after that.The agreement was if you do not like the item or dissatisfied you can return within 30 days. I contacted Total Gym around February 6th 2023. I was told that the return could possibly be $200 to $400 dollars and was sent an email. Once I spoke with someone named ***** in customer service she let me know that they would be able to pick up the item as long as I would pay for pick up which would be around $80 and I agreed. I have tried contacting by email since then with no response. It is not February 28th and I have been charged for the Total gym ($100 per month). I never wanted to keep it and wanted to return it a couple weeks after receiving the item. I would like to be contacted as soon as possible to process the pick up of the item as agreed per email and reimbursed for the first monthly payment that has been charged.Business response
03/16/2023
Our goal is to ensure we meet the expectations of our customers. We will be contacting this customer to offer a free return of the Total Gym unit. We strive to maintain a positive relationship with all of our customers and to provide the highest quality of customer service.
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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