Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to accepting the activation of the heart monitor I was sent, I contacted BioTel for 2 weeks. I spoke with several representatives who confirmed that I would not be charged more than $25 for this device. 8 months later I receive a bill for $64. I am so tired of these medical providers charging absurd amounts of money ($3,300) to borrow a heart monitor for 2 weeks. I am disgusted by this practice and by this company. I want the balance waived for the time I have wasted talking to their incompetent staff, and having to file complaints to have this issue rectified.

  Business Response

  Date: 12/21/2023

  This correspondence is in regards to Complaint ID ******** filed with your office. 
  
  Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint.  If we are able to confirm the complainants information, we will send correspondence the week of 12/25/2023. 

  Customer Answer

  Date: 12/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  This is not a solution, just an acknowledgement of processing.
  
  Regards,
  
  *************************

  Customer Answer

  Date: 12/29/2023

  Thank you for the response.  

  
  

  I appreciate your clarification that I do not currently have a balance.  The entire experience has been a bit of a mess, not just on *******' side.  I was surprised to see a bill 8 months later.  Thank you again for explaining the process, and clarifying my $0 balance.

  
  

  Have a good day.

  
  

  *************************

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to wear a hear monitor from January 24, 2023 to February 23, 2023. I mailed it back to Biotel on 2/23/23. Several months went by with no bill so on May 30, 2023 I emailed them. They told me that the claim was submitted to ********** **** ****** in February but they would follow up with them. In November, I finally received a bill from Biotel for $1000.46. I checked my insurance and the claim wasn't submitted until 10/23/23. It took 10 months to submit to my insurance and 11 months to bill me. In the meantime, we have an HRA account that would have paid $589 of that bill if it would have been submitted to my insurance by 8/29/23. That would have cut my out of pocket cost almost in half. I called Biotel to see if there was anything they could do if I could prove that. I was informed that no, they wouldn't adjust my bill or work with me at all. I was also told that it took so long to submit the claim and bill me due to the company being bought and sold three times this year and also because of the end of the pandemic. I am beyond frustrated. I would like Biotel to adjust my bill to reflect the $589 that I would have received from my HRA account if the claim would have been submitted in a timely manner. I understand that I will need to prove that those funds were available to me at the time, which I can do. I'd like to say that I would never use this company again but unfortunately, if I ever have to wear a heart monitor again, I'm at the mercy of my cardiologist and I will have to wear whatever brand monitor that they use.

  Business Response

  Date: 12/18/2023

  This correspondence is in regard to Complaint ID ******** filed with your office. 
  
  Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint.  If we are able to confirm the complainants information a formal written response will be mailed 12/21/2023.    

• Initial Complaint

  Date:12/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I keep receiving a bill from BioTel Heart / Cardionet, LLC. for heart monitoring. $2,900 reduced and requesting $250.00. I have never used this product or company, my name is mistyped, I have never been to this Doctor, used this device. I called my doctor to ask and they told me I have never used or needed such a device and they have never used this company. The date of service on the bill is a date when I was in the Dominican Republic and not even in the country. I have sent e-mails and a letters with no response. Calling goes unanswered, I'm at wits end! The account number they have listed #****** Address: P.O. Box *** Malvern, PA ***** Phone: ************ E-mail for patient billing: [email protected] Thank you in advance for any help you can provide, Ron Blazek Please let me know if I can provide anything else.

  Business Response

  Date: 12/18/2023

  This correspondence is in regard to Complaint ID ******** filed with your office. 
  
  Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint.  If we are able to confirm the complainants information a formal written response will be mailed 12/21/2023.    

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Biotel is a blood thinner monitoring service I report my blood thinner level to twice a month via a website and they relay this information to my cardiologist. They charge my insurance $880 a month and bill me $60 a month. Their bills contain no details such as my insurance provider information, the period being charged for, or any other details about what I am being billed for. My account statement says I have delinquent bills from all the way back in November 2022 but this does not show up on my monthly billing statement. Every time I go to pay my bill it seems there are additional unpaid charges from many months earlier. I feel this is a scam. Why haven't they sent these overdue charges to a collection agency if they are legit? I am seeking an accurate accounting of the amount I owe them and an assurance from them these are legitimate charges and my insurance company is actually paying the amount Biotel says they are. $880 a month to run a website I put a number in twice a month is ridiculous.

  Business Response

  Date: 12/18/2023

  This correspondence is in regard to Complaint ID ******** filed with your office. 
  
  Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint.  If we are able to confirm the complainants information a formal written response will be mailed 12/21/2023.    

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing - Bill paid in full and cleared 1 month after service in June 2023. HSA has verified and resent verification to them. We are still receiving final notice bills. And the provider was actually over paid. It is now the end of October and their system is still stating that there is a balance. If this goes to collection, I will be taking this further.

  Business Response

  Date: 11/06/2023

  This correspondence is in regards to Complaint ID ******** filed with your office. 
  
  Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint.  If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.    

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a bill immediately upon receiving in January of 2022, since then I kept receiving the same bill and contacted them via phone and email to state this was already paid. Each time I was told this was being looked into and then no follow up. Now they have sent the bill to collections and cannot explain how or why that happened. And again were unable to fix the problem or find my payment. This was going on for OVER A YEAR! With still no resolution and now Im dealing with a collections company for a bill I paid.

  Business Response

  Date: 09/21/2023

  This correspondence is in regards to Complaint ID ******** filed with your office. 
  
  Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint.  If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.    

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2023, I was prescribed a ambulatory telemetry monitor through my cardiology department. They elected to use BioTelemetry. I received the product and used it for 3 weeks. It did not work very well and often disconnected from the application it was supposed to sync with. I sent all of the materials back in May 2023. The results of the telemetry monitoring was interpreted by a local provider NOT BioTelemetry. Months later, I got a claim from my insurance that it was denied as out-of-network and the member responsibility was $9,000. It was THAT much to simply USE their device. When I called BioTelemetry, they had NO evidence of a bill, service, or record that they sent a claim over to my insurance. The customer service rep claimed she had nothing on file for me. However, that can't be true because I have the claim statement/denial from my insurance company. This is absolutely outrageous to charge thousands of dollars for a product use and then have no record of it being completed months later. This company is predatory. I am disgusted with the business ethics of BioTelemetry thus far.

  Business Response

  Date: 09/12/2023

  This correspondence is in regards to Complaint ID ******** filed with your office. 
  
  Federal privacy laws prevent *********, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint.  If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.    

• Initial Complaint

  Date:08/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You may recall these facts 1.  Dr. ********** prescribed a total of 4 heart monitors.  3 were returned.  I’m on surveillance video at the hospital retuning it and I received a receipt. See photo containing the receipt from Dr. **********’s office.  The 4th heart monitor my child was currently wearing at the time ******* heart monitor company fabricated the false bill in the amount of $1,850.00.  2.  During a recorded conversation with a ******** Representative they first admitted to confirming that I returned all 3 monitors and will not be billed. Then they started lying by saying they received 2 out of the 3 heart monitor that I returned.  Then after I was forced to file complaints as an attempt to dismiss the fraudulent bill ******** heart monitor supervisor retaliated by saying they only received 1 heart monitor and now I will be billed $1,850 + $1,850.  This retaliatory false claim by ******** is wrong, fraudlent, abuse of power and abuse on disabled people who need heart monitors and are more likely unable to fight ******** unwarranted, and unethical attacks.. Since ******** claimed not to receive my child’s heart monitor who has it?  Where is it?  Most importantly who and how can anyone read the crucial heart information that was recorded on the heart monitor?  I’m afraid to return it by mail because it’s very likely they will deny receiving it again eventhough I provide evidence. How should I proceed with returning this heart monitor?

  Business Response

  Date: 09/12/2023

  This correspondence is in regards to Complaint ID ******** filed with your office. 
  
  Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint.  If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.    

  Customer Answer

  Date: 09/25/2023

  Dear Bbb,

  please assist. The issue still is not resolved. The indisputable facts are:

  1) Biotel billed me for devices I previously returned. They continuously ignored my receipts confirming I returned the devices. (see photos)
  

  2. I have 2 monitors in my possessions.  1 was issued from a different doctor. It was never used.  The Doctor told me to return it when I come back to the hospital at ** ************.  The other heart monitor was a 28 day heart monitor that my daughter was currently wearing when Biotel began fabricating fake bills.  I still have this in my possession because bio-tel attempt to hold me financially responsible for heart monitors that were already returned to them. Therefore, I informed Biotel that I am willing submit both heart monitors to them directly in their hands by arranging one of their employees to come to my home to pick it up directly from me and at the same time issuing me a receipt that Biotel confirm having the device in their possession. Otherwise Biotel will continue to be dishonest, lie, and bill me falsely claiming that this is another bill for an unreturned device.  By now it’s obvious and common knowledge that Biotel does not acknowledge returned receipts as proof of heart monitors been returned so returning it via fedex, ups, or to doctors office video recording the entire transaction of me returning the device. So returning it using those methods is not an option when dealing with a dishonest company that fabricate fake billing practice.  The only option I have to return this device is for a Biotel employee or Biotel messenger service come directly to my home to pick it up upon giving me a receipt on Biotel letter head and signed by Biotel corporate officer stating they received the heart monitor(s) with serial number#. … also stating I owe $0. Balance. And all monitors are received from patients account. 
  

  please assist with the date and time a Biotel employee or messenger will come to my home.

  Thank you

  Business Response

  Date: 10/30/2023

  According to our records all the equipment associated with this account have been returned.  There is no additional action required at this time. 

  Customer Answer

  Date: 11/10/2023

  Hi,
  

  my child had several medical spots and I was tending to their needs helping recouperate.  
  

  Regarding biotech I am dissatisfied with their services.  I have not received a formal apology nor receipts as promised stating that each heart monitor was returned and received by them. I want written receipts for each heart monitor and I want all debt removed off my credit report. Please assist.

  thank you

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Biotel on 7/17 on the mail. I proceeded to call there office the same day (7/17) to get a copy of my ****** monitor data. The employee stated that I needed to send an email to the patient-billing department and gave me there email.I sent an email to the patient-billing department on 7/19 and the department has refused to provide me with my medical data which is a violation of my medical rights. I filled the paper work (SSN, email, patient data, etc.) to get a copy of my data and the company has refused to send me my medical information but demands that I paid them for the service. I told them I can't pay until I get my data since I don't know what they are charging me for.I see the company has an F rating, I am also trying to get clarification if I should just file a patient right violation and ethics claim?

  Business Response

  Date: 07/31/2023

  This correspondence is in regards to Complaint ID ******** filed with your office. 
  
  Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint.  If we are able to confirm the complainants information, we will reach out directly to help resolve this issue.    

  Customer Answer

  Date: 08/01/2023

  Hoping this is a learning experience for your team and not another customer has to go through this process for weeks to get a copy of data that belongs to them in the first place.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an ECG monitor to wear for a specified amount of time. I did not wear it the entire time and returned the equipment to BioTel early. I received an explanation of benefits from my insurance stating they billed me over $3000. However, there is no history of the monitoring. My doctor can't find it. Some info they sent seemed made up and didn't correspond to my PCP's observations. I got another bill in June stating I owed nearly $200. This cannot be accurate. I have already read of numerous lawsuits against this company. I believe my case applies. What they are doing is not right.

  Business Response

  Date: 07/27/2023

  This correspondence is in regards to Complaint ID ******** filed with your office. 
  
  Federal privacy laws prevent CardioNet, LLC from disclosing member information without the individual's consent. We are in process of reviewing the information submitted under this complaint.  If we are able to confirm the complainants information, a written response will be mailed to address on file within 48 hours of this documentation.   

  Customer Answer

  Date: 07/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because this should have accompanied the original letter/bill sent to me. It is easy to draft a letter after the fact of this complaint. The charges appear inflated and highly inaccurate. 
  
  Regards,
  
  ****** ***