Complaints

This profile includes complaints for Olympia Steel Buildings's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Olympia Steel Buildings

  400 Island Ave McKees Rocks, PA 15136-3250

  
• 

  Olympia Steel Buildings

  200 Bradley St McKees Rocks, PA 15136-3256

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Talked to the salesman about buying a building and he made the conversation about cost for the building and builder. I had to put down a $15,000.00 deposit to continue. Worked on the particulars and hung up. Called him the next day so I could get the builders name. He said they dont build them! I then said I wanted my money back and was informed that it was a non refundable deposit. They then cancelled my building and thought I was going away. I called two weeks later to find out they didnt order the building and made it out like they were keeping my money so I said I never cancelled the building.

  Business Response

  Date: 02/14/2025

   

  Mr. ***** BBB complaint (Complaint) has been filed in bad faith. It is vague, non-specific and is a misrepresentation of material facts. Until the filing of Mr. ***** February ******, Complaint, and for the preceding approximately last 5 1/2 months, Olympia was not aware of any issues with his purchase or delivery of his steel building.
  

  Here is the back story: On April 23, 2024, Universal Steel Buildings Corp. t/d/b/a Olympia Steel Buildings (Olympia) and Mr. **** executed a Contract for his purchase of a 30x 60 x18pre-engineered steel building for the purchase price of $27,500.00. A copy of the Contract has been attached and marked as Exhibit A. Shortly thereafter, on May 13, 2024, a Change Order was executed by Olympia and Mr. **** wherein he purchased two (2) 12 x 12 overhead doors for the price of $3,007.20. A copy of this Change Order has been attached and marked ************* June 26, 2024, a signed and a sealed set of engineered construction drawings (Drawings) were emailed to Mr. ***** Copies of these Drawings are attached and marked as Exhibit C.  On August 22, 2024, a 2nd Change Order was executed by Olympia and Mr. **** where he purchased R19 6 insulation for the roof and R13 4 insulation for the walls for the purchase price of $5,910.00. A copy of this Change Order has been attached and marked as ************* August 27, 2024, Mr. ***** building was delivered wherein he executed the Bill of Lading acknowledging receipt of the materials and components.  A copy of this Change Order has been attached and marked ******************* made three (3) purchases from Olympia in a span of four (4) months and four (4) days and received a custom-made pre-engineered steel building with the following warranties and specifications listed below and noted in Exhibits A and C respectively.
  

  Warranties:
  

  60-year Limited Warranty on steel beams.
  

  40-Year Limited Roof Perforation Warranty: Olympias roof coating is AZ55 Galvalume and requires no maintenance or painting to retain its original luster. It is comprised of 55%aluminum, 44% zinc and 1% silicone with the greater aluminum content creating a higher resistance to rust. There is a

  40-year limited rust-through perforation warranty on the roof panels.
  

  40-Year Limited Paint Warranty:The paint manufacturer and Olympia offer a 40-year limited warranty on wall panel paint against cracking, flaking and peeling. The Kynar paint applied is siliconized polyester over a substrate-galvanized coating providing further protection against rust. Paint reflects infrared radiation up to 70%. Less solar energy is transferred to the interior of the structure and saves cooling costs up to 20%.
  

  30-Year Limited Paint Warranty:The paint manufacturer and Olympia offer a 30-year limited warranty against chalking and fading. The paint is siliconized polyester over a substrate-galvanized coating providing further protection against rust. Paint reflects infrared radiation up to 70%. Less solar energy is transferred to the interior of the structure and saves cooling costs up to 20%.
  

  1-Year Limited Steel Building Warranty: Covering materials and components by replacement and/or by repairing same.
  

  Limited Lifetime Stainless Steel Fastener Warranty: Engineered for rapid drilling, Olympias self-drilling stainless steel capped roof fasteners are supplied with an assembled neoprene washer and carry a limited lifetime warranty against rust. The fasteners provide a watertight seal, are composed of 18 parts chrome and eight parts nickel and will not rust, tarnish, turn gray or black as those made from other alloys. Stops over drilling and tearing of sheeting, cracking of paint and less solar energy is transferred to the interior of structure.
  

  Materials:

  26-gauge steel

  Galvanized primary and secondary framing.
  

  Complete Trim Package:
  Olympia provides a complete trim package to enhance the beauty of the building. This package includes Jtrim to cover cut edges of wall panels around door openings, jamb covers for the galvanized jambs and a header.
  

  Base Trim Package:
  Olympias base trim package completely seals the bottom of the building against all leaks. The trim on the bottom of the building matches the trim on the rest of the building creating a beautiful structure and is included at no additional cost. Also Including a zinc coating (not a primer) is applied on all secondary framing for protection against rust and corrosion. This consists of all rafters, purlins, girts, base angles, eave struts, overhead doorframes (jambs and headers).
  

  Foam closures:
  Sit on the eave strut and trim preventing leaks.
  
  Mr. ***** total purchase price was $36,418.08 plus sales taxes which he has paid to Olympia. His Settlement request is $36, 000.00! For what? He already has a beautiful custom-made color coordinated pre-engineered steel building including doors, insulation, the industrys top of the line materials, components and warranties for a price, that few, if any manufacturer or producer could offer in todays U.S marketplace.
  

  Since Mr. ***** filing of his Complaint on February 5, 2025, on February 6, 2025, and on February 12, 2025,I reached out to him by email and text. Also on February 12, 2025, I called ******* and left him a voicemail message. His sole response by email on February 12, 2025, was that he would respond to me only when he was offered a suitable settlement.Again, I ask the question for what?
  

  As noted in my first paragraph above, Mr. ***** filed Complaint is in bad faith. It is vague, non-specific and misrepresentative of material facts. It is also unconscionable, indefensible,baseless, frivolous, ludicrous and absurd.
  

  Accordingly, and respectfully,Olympia requests that ******************* must be dismissed forthwith and his BBB file closed.
  

• Initial Complaint

  Date:01/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a building from them with a deposit they said estimate delivery was January 2025 now can't get an answer from them and they are ignoring my calls

  Customer Answer

  Date: 01/23/2025

  Luck Grabber <*******************************>
  12:56 PM (19 minutes ago)
  to me
  
  This is **** ****** I want to resolve the issue with Olympia steel they called me back and we worked things out so I want to close the case
  

  
  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, I called for a contractor and permit approval before purchasing the building, but he misrepresented and lure me from purchasing the building. I told him very clearly that I need a contractor and a approved plan before I can purchase the building from them. They failed to provide me the permit on November 1st 2024. Now they're saying that the contract advance payment of $5000 is non-refundable and they never mentioned that the deposit was non-refundable over a conversation on the phone.

  Customer Answer

  Date: 11/21/2024

   

  SEE ATTACHMENTS

   

  Good morning sir,
  Roof : standing seam 22 gauge. Please put it in plan . Will help us in approval process. Thank you. 
  
  
  Sent from Yahoo Mail for iPhone
  
  On Wednesday, October 30, 2024, 2:24 PM, ****** ****** <****************************> wrote:
  
  Good afternoon sir 
  Just the thought how much space between existing house and garage we need ? Also post in middle if possible please eliminate or minimize.

   

  Good evening,
  
  I cant see and cannot answer the question. Im not the authority, the county is so this is between the county and the designer and Im just the customer.
  
  
  Thank you
  
  
  On Wednesday, November 13, 2024, 6:41 PM, ****** ****** <****************************> wrote:
  
  Sir,
   Its not my responsibility to ask these questions to the county. Its between the designer and county. If you agree, then well proceed otherwise refund my money.
  
  Thank you
  
  Sent from Yahoo Mail for iPhone
  
  Begin forwarded message:
  
  On Wednesday, November 13, 2024, 3:26 PM, *** ***** <***********************************> wrote:
  
  As I have explained in our phone conversation, our engineers have some questions before they can begin to design this building.  This job is currently held up in engineering until I am able to obtain the answers for these questions.  Here is the information I need to start:
  
  The plans that you are showing us your permitting has approved is for a wooden building.  Our buildings are not made out of wood.  We would highly recommend telling this to your permitting office and making sure both you and they understand the differences and whether or not you will be allowed to erect the building.
   
  
  I need dimensions of the existing house.  What is the length, width, eave height, and roof slope?  Which wall is attaching to your existing buiding?  I need an offset dimension for how the new building sets against the existing.
   
  
  I will need the base elevation as it is in relation to the adjacent house.  Is it 2'-0" lower than existing per the client page 3 drawing.
   
  
  Your approval drawings have a masonry wall.  I need a height, thickness, and base elevation.  How are you handling this masonry wall next to the existing building?
   
  
  I also see what appear to be fire resistant call outs in the new proposed bldging. See page 4b for the 5/8" drywall call out under framing details. We can not provide fire rated walls.  Can you clarify this call out and what is required.See page 3./4a
   
  
  What will the makeup of the exterior of the wall be?  We see masonry and vinyl dutch lap siding.  Is this material going to be attached to the exterior panels?  If yes I will need their specs and weights please.
   
  
  Are there any required deflections for interior fit outs and weights, purlins or girt spacings, etc. Details please.
   
  
  We are showing a collateral load of 5psf.  What is this for?
   
  
  Please confirm these are the codes you need:  ************************** 2021 based on IBC 2021 (7-22 loading).
   
  
  Your drawings page 4a show R-15 walls and r-30 roof.  It will be your responsibility to makes sure that the building is insulated to meet these requirements.  We do not calculate the overall thermal efficiency of your building.
   
  
  Drawings show stairways and interior framing by others.  What is the loading for the mezzanine?  Specifically what is its collateral load and live load call outs?
   
  
  Also with a 26' -6" wide ***** in a by pass condition for masonry walls the adjusting of the ***'s will need review.
  Standard are 3'-0" from the corner with 1'-0" between them. (3'+10'W+1'+10'W+3' = 27'-0") This could be possible but side door clearances or straight main frame columns might be required. The other issue will be the top of mezzanine and mezzanine framing interfering with the *** tracks. Right now the change to a 10'W x10'H will also have issue if the top of mezzanine is at 11'-10 1/2" per the clients drawings. Page 4c. Typical *** runners required 15" clear on a low rise system.
  
   
  
   
  
  Best Regards,

  Business Response

  Date: 11/25/2024

   

  The attached Contract was entered into on October 23, 2024, for the purchase of a pre-engineered steel building between American ***************** and Universal Steel Buildings Corp. t/d/b/a Olympia Steel Buildings. **** ******, as an authorized signatory executed the Contract on behalf of American *****************. However, please note that Mrs. ****** filed her BBB complaint under her name and not American *****************, who is the Buyer named in the above Contract.

  Please be advised that American ***************** and Universal Steel Buildings Corp. have mutually reached an amicable settlement wherein Mrs. ****** signed off for American ******************

   

   

   

  Customer Answer

  Date: 11/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ***** ***** promised me with a building permit on November 1st which they failed to provide me with so I can pay in person on November 1st to continue with the process and they stopped responding so thats why I filed a complaint with BBB on the advice of *********** police department.
  
  Regards,
  
  **** ******

  Business Response

  Date: 12/13/2024

  As indicated in Seller's above 11/25/24 response to Buyer's BBB complaint, the Parties mutually reached an amicable written executed settlement of the issues. 
  Attached is an executed copy of the Cancellation, Settlement and Mutual Release Agreement (Release Agreement), dated November 22, 2024, whereby the Buyer and Seller terminated their Contract at Section 1. At Section 2 of the Agreement, Seller credited Buyer's American Express Card (AMEX) $2,500.00, which monies represented one-half of the $5,000.00 deposit (Deposit) received by Seller pursuant to the attached Contract. Please be also advised that pursuant to the Parties attached Contract, that at the bottom of Page 1, the fourth sentence above the signature lines states: "Upon acceptance by Seller the Buyer shall not be entitled to a refund of the whole or any part of any payments made to Seller." However, as a matter of courtesy to the Buyer, Seller, having no legal obligation to the Buyer to do so, credited Buyer $2,500.00 to its Amex account pursuant to Section 2 of the Parties attached Release Agreement. A copy of Seller's November 25, 2024, Amex $2,500.00 credit receipt is attached. 

  
  Shortly after the above Release Agreement was executed by the Parties, the Seller received the above attached credit dispute notice (Dispute Notice) in the mail from Amex, dated November 20, 2024, and received in our offices on December 2, 2024, wherein the Buyer had also filed a credit dispute with **** in the amount of $5,000.00 which monies represented the Deposit that Seller received from the Buyer as above noted in their Contract. Please note on the Dispute Notice that Amex on November 20, 2024, charged back $5,000.00 to Seller's **** account. Inexplicitly, the Buyer in bad faith signed the Release Agreement two (2) days later on November 22, 2024! Once the Buyer filed its Dispute Notice claim with ****, Buyer breached Section 3 of the Release Agreement, which provision, pursuant to the Contract, waives all Parties claims against each other! In violation of the Release Agreement, the Buyer incomprehensively continues to file additional baseless grievances with the BBB and refuses Seller's written demands for it to drop its pending dispute with AMEX notwithstanding that the Parties had already executed the above attached Release Agreement. ****** has recently filed its response to the **** dispute and has provided them with a copy of the Release Agreement. 

  
  Consequently, what we have here is that the Buyer has knowingly double-dipped its claim against Seller with Amex and Olympia Steel Buildings. To date, Buyer's repetitive and continuous filings against Seller with Amex and BBB are illegally pursuant to and they are predicated by Buyer's breach of Section 3 of the above-mentioned Release Agreement. 
  In this matter, Olympia Steel Buildings has acted professionally and with sensitivity to the Buyer. On the other hand, Seller alleges that the Buyer has fraudulently, willfully, intentionally and unconscionably breached Section 3 of the attached Release Agreement and continues by its misconduct to this date by doing the same. 
  Accordingly, Seller respectively requests that the BBB, "and in all fairness" to the business interests of Seller, that they close its file as on this matter. 
  

  
  

  Customer Answer

  Date: 12/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a steel building from Olympia buildings McKees Rocks PA. When talking with sales manager Joey ********* * who was very informative and nice ( in the beginning). He told me that they have builders that they work with that install my building for an additional charge. He stated they are just right across the river from you. To put up my building it would be approximately 4500.00. So my building is scheduled to be delivered at the end of August. Mr ********* will not answer my phone call. I have left several messages, he will not call back. Now I have no builder. Olympia Steel buildings defraud people and say things to make it sound good so you will purchase a building and then blow you off after they get their money .

  Business Response

  Date: 08/26/2024

  Business
  Most Recent Message
  Date Sent: 8/26/2024 8:46:11 AM

  
  On August 14, 2024, ***** ******* (Buyer) and Universal Steel Buildings Corp. t/d/b/a Olympia Steel Buildings (Olympia) executed the attached Contract for the sole purchase and delivery of a pre-engineered steel building with the dimensions of 15.3’ wide x 56’ long x 10’ high for the sales price of $19,900.00 as reaffirmed on Page 1 of the attached Contract.
   
  Shortly after the execution of the Parties Contract, the Buyer did indeed discuss with Olympia’s sales representative (Sales Rep) of her need to secure the services of an Erector. Our Sales Rep specifically told the Buyer if she could secure an Erector locally, her cost would be around $5.00 a square foot which = $4,284.00 slightly less than the $4,500.00 noted Buyer in her complaint.
  
  In Buyer’s complaint filed August 16, 2024:
  
  She states: “So building is scheduled to be delivered at the end of August. The Sales Rep “would not answer my phone call. I have left several messages, he will not call me back.”
  
  We have checked the Sales Rep phone logs which go back to May 30, 2024, and there are no calls to date from Buyer.
  
  Notwithstanding the above events, Senior Management has already reached out to the Buyer and gladly assisted her as well as provided her the name of an Erector. The Erector and the Buyer have verbally agreed for the Erector to install Buyer’s Steel Building and insulation. The written contract will be drafted by the Erector and will be executed solely by Erector and Buyer.
  
  Olympia has stepped to the plate and has addressed Buyer’s BBB complaint issue and will continue to assist her to the finish line.
  
  In the interim, Olympia respectfully requests that the BBB to close its file on this matter.   
  
  
  Arthur S****

• Initial Complaint

  Date:04/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The agreed amount I signed at Olympia Steel Buildings.I asked for R13 insulation and they raise the price $6000.00. No issue with that, they then sent the attached for what was the final payment and I DocuSign the attached, with the final payment at $27,630.00 has agreed. I have no issue with that has agreed. They illegally used DocuSign with my name for a document I had never seen and stated I sign a change order for Insulation which I never did sign. This is criminal to some extent and they need to honer the agreement I signed. No change order was signed by me.

  Business Response

  Date: 04/22/2024

  On April 1, 2024, Universal Steel Buildings Corp. t/d/b/a Olympia Steel Buildings (Olympia) and ***** ******* (Buyer) entered into a Contract wherein Buyer agreed to purchase from Olympia a 40’ wide x 62’ long x 16’ eave height pre-engineered metal building (Steel Building) for a sales price of $36,000.00. The Buyer paid a deposit to Olympia in the amount of $10,800.00 with a balance due of $27,630.00 (COD) upon delivery of his Steel Building. On April 10, 2024, Buyer executed a Booking Letter confirming the COD amount due and a delivery date of July 1, 2024.
  

  Coincidentally, prior to the above executed Contract, Olympia had executed two (2) other Contracts with each Buyer’s name of “***** ******** for a total of three (3) Contracts with same Buyer’s name but from three (3) different states! Unfortunately, one (1) document from one (1) of the of the other ***** ******* deals was misfiled in this Buyer’s file.  At 11.51 a.m. April 11, 2024 (one (1) day after Buyer executed his Booking Letter), our Customer Services Department (CS) mistakenly emailed Buyer that his COD had increased from $27,630,00 to $30,307.71. At 2:33 p.m. that same day Buyer emailed Customer Service 2:54 p.m. stating “why the increased cost”? At 2:54 p.m. CS emailed Buyer that Olympia had not increased the sales price. After business hours Buyer emailed CS at 5:20 p.m., 5:23 p.m., 5:26 p.m., 5:32 p.m., 5:37 p.m., and 7:50 p.m. and then that evening filed a complaint with the BBB. On April 12, 2024, and before business hours, at 7:56 a.m., Buyer emailed CS. At 10:33 a. m. this matter was escalated by email from CS to me. I was in meetings at that time but when they concluded I called and spoke to the Buyer at 1:22 p.m. and 2:53 p.m. Buyer was very agitated and had advised me that he had had a sleepless night. I apologized to him for Olympia’s unintended mistake and reminded him there was no way CS could have responded to his multiple emails more expediently since they were sent either after or prior business hours. I reconfirmed with him that his COD is $27,630.00 and delivery of his Steel Building is still on track for a July 1, 2024 delivery. The tension and the angst at the outset of our initial call took a 180 degree turn by the time our second call concluded. As a courtesy to the Buyer, I also reduced his COD by $250.00 from $27,630.00 to $27,380.00 which he sincerely appreciated.
  

  Frankly, Olympia was and continues to be timely responsive to any of Buyer’s inquiries.
  

  
  

  Customer Answer

  Date: 04/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Olympia is not honoring the contract of $27,630.00. Olympia made assumed build conditions in the engineer specification. They assumed the building was heated and that changes the snow load requirement which I had sent the counties requirement in the begining. Now I am being told I have to have a change order for there mistake and pay an added $603.00 to fix there mistake. So the original price agreed upon at $27,630 is inaccurate.

  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:11/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A building kit of a 30x60x18 shop was purchased in 2020 from Olympia Steel buildings. The building was sold to me by the owner in 2022. The owner received the building and never erected it. When i began erecting the building i found it was missing all of the roof panels, sunlight panels, and some trim pieces. I contacted customer service and after 2 weeks of "investigation" i was told this has never happened before and they are working on a solution. Then I was advised that due to being outside of the time frame Olympia is not legally obligated to right this issue. They have also been unwilling to provide the shipping receipts which would show if the missing metal was ever shipped and delivered. While I understand that the company is not obligated to right this situation, one would think that if the entire roof and other pieces were NEVER shipped, the company would do the right thing and supply the missing metal. When I asked for an itemized shipping receipt, they refused to produce it. When i questioned them further the company stated that the legal team advised them not to answer any questions on the matter. It is clear the roof was never shipped. All I am looking for is for the original order to be fulfilled,

  Business Response

  Date: 12/07/2023

   

  The Parties have settled their differences. *** ****** will confirm by email to the BBB,

  Customer Answer

  Date: 12/08/2023

  From: <[email protected]>
  Date: Fri, Dec 8, 2023 at 12:35 AM
  Subject: Message from BBB.org
  To: <[email protected]>
  
  
  
  Regarding complaint ********** we have settled our differences and reached an agreement. It has been settled satisfactorily.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was the absolute worst company to deal with Christine was all nice and everything until they got my money, and then it all changed they sent pieces that weren't even for my building that you could tell they recycled for another project, there were lots of universal pieces with lots of holes drilled in them I. Was told it was a custom building built just for me. They sent pieces that didn't even belong to my building. And then tried to claim that I stole clips from my old building. Because they never sent them because they got lost somewhere. In transit, this company is absolutely terrible from the bottom-up.

  Business Response

  Date: 10/02/2023

  As we discussed earlier today, I prematurely and inadvertently hit the “Proceed Button" in the BBB program before I had completed my response. Since the BBB program does not provide the opportunity to address one’s mistake, I suggested and you agreed that I could email our full response to you so that it could be filed and included in BBB’s public record system after our above mistaken action. Please also have this introductory paragraph included with the filing of the below full response. Thank you.
  
  On April 10, 2023, Universal Steel Buildings Corp. t/d/b/a Olympia Steel Buildings (Olympia) and *** ***** executed a Contract for the purchase of a 40’ x 50’ x 14’ pre-engineered metal building (Steel Building) for the sale price of $48,150.00. It is apparent that *** ***** filed a complaint with the BBB that is deceitful and a misrepresentation of any material facts.
  
  During the course of this transaction, Olympia’s Customer Service Team (CST) and this respondent had multiple interactions by email and by telephone with *** *****. On multiple occasions he stated to us that “I do not know what I am doing“ which in itself was strange, confusing and difficult to comprehend. He did complain about damaged materials and components delivered by Olympia specifically the ridge caps, trim, door jambs and underneath panels. Upon closer inspection of photos provided by *** *****, it was determined by CST and *** ***** that there were no damaged materials and components which is a 180-degree reversed position from his complaint!
  
  However, when the erection company arrived at the jobsite, and after completing their inventory of the delivered materials and components, they advised *** *****, who advised Olympia, that the corner pieces for the Steel Building were the wrong size. The correct size corner pieces were promptly ordered by Olympia and delivered to the jobsite.
  
  Below is the written report and above attached photos furnished by the erection company relative to their installation of *** *****’ Steel Building. Except for the above noted mis sized corner pieces, their report confirms that the Steel Building was erected as contracted with *** *****, using all the materials and components delivered by Olympia to the jobsite. With an impending storm to hit Maine, the report also states at the request of *** *****, that the erection company returned on short notice to the jobsite to install the corner pieces wherein *** ***** thereafter refused to pay the erection company their final payment due in the amount of $5,000.00 which to date remains unpaid. Otherwise, I will allow the below erection report to speak for itself:
  
  “We were contracted to erect a building for *** ***** and upon arrival we had determined the anchor bolts were not located as per plans. Brandon, the crew leader, had a discussion with the owner, letting him know we could either leave and he get the anchor bolts right, we could install the anchor bolts for an additional fee or we could install using as many of the right bolts possible and he could get his concrete guys out there to fix anchor bolts. He agreed to having his concrete guys due it later because they "screwed" up a lot and they have other things to fix and he didn't want another delay.  
  
  We moved forward erecting the building. On our contract we do the work then invoice the customer in progress payments.  The owner stalled out in paying in a timely manner and then proceeded to discuss the amount we were charging for erecting the building with the crew, which was the first sign he wasn't going to pay. He then proceeded to complain to Brandon that I was expecting the progress payment. Anyways, very inappropriate conversations to have with my workers. Moving forward, he paid each installment as it was completed and we erected the building and he did nothing but compliment the crew and complained he was going to have lawsuits with everyone else and we were the only ones.....typical owner trying to encourage the workers. We did find the corner pieces were not the right size and upon completion of the building let the owner know. He called Olympia and they indicated they would get new corner pieces created and sent out asap.   Owner was happy with building but didn't feel he needed to pay the final installment because he was concerned we would not make it back up to Maine to install the four corners.  Last week he called and said Olympia sent the corner pieces and a big storm was coming. He was worried the building would get damaged if the corner pieces were not installed immediately. I had Brandon on a jobsite seven hours away and had him close up that jobsite and drive directly to Maine to get those corner pieces on. Brandon arrived the next morning installed the corner pieces and owner was satisfied. I invoiced owner again and he delayed in his response till he finally said he was hoping we would just call it even because of the scratches on a panel, I explained he owed over $5,000 and that was well over the value of a panel. Time goes by and he starts to send texts about all the problems with the building and how he is going to sue everyone. It was well over 3 weeks from the time the building was great to now the building is horrible and he wants my insurance and is going to file a lawsuit against JCS too. He reached out to Brandon today asking for details saying he wouldn't tell anyone if Brandon would share the company insurance etc.    
  
  I offered a payment installment plan to get the final amount paid. He said no, see ya in court! In the end, I do think it is all about the money, not the building or workmanship. If there are scratches other than the one panel,  they happened after we left. I have attached the pictures of the project. Brandon and same crew finished a project in Maine the job before this and another in New Jersey right after. Both customers are willing to talk to anyone about the quality of work, they were pleased and tipped the crew for a job well done!

  Regards,
  
  Arthur S****
  Senior Administrator

   

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I find it very odd that the Original reply was done by a contractor who Apparently has no affiliation with this Company. I have screenshot of the original message. And then it was changed by another person within olympia steel company. This shows clearly how shady of a company they are. I have numerous items that were incorrect or are missing brackets. That they could even say we're from another building. The building company sent damaged parts and the wrong building materials for numerous buildings. They didn't send the clips. They didn't send the right girders. Which I have a picture of which I will post if necessary. About one side having the bracket in the other side. Not I have brought this to their attention. And they basically ignored me and wouldn't answer my calls or messages.
  
  Regards,
  
  ****** *****

  Business Response

  Date: 10/14/2023

   

  Please note that ****** ***** stated in his Complaint and Response the following:
  
  (A)
      “they sent pieces that weren’t even for my building that you could tell they recycled for another project, there were lots of universal pieces with lots of holes drilled in them. They sent pieces that didn’t even belong to my building.”
  

  The above statements are false and misrepresentative. On multiple occasions, whether by telephone or emails, *** ***** stated to members of our Customer Services Team and to me that he had “no idea of what he is doing” (referring that he did not understand anything about Steel Buildings) I have attached an inter-office email, marked Exhibit A, which confirms his statements as just noted in the prior sentence. But if *** ***** has no knowledge of steel buildings, how does he justify his statements in paragraph 1 above.
  By the way, the holes drilled into the materials are not due to negligence but intentionally to provide the necessary space for attaching screws, bolts, fasteners, etc.
  

  (B)  
  *** ***** further stated in his Complaint that: “And then tried to claim that I stole clips from old building.” What does that statement even mean? Why would any Olympia Steel Buildings (Olympia) employee ever have a discussion with *** ***** stealing clips from his “old building” when that assertion has no relevance or materiality to the recent production of *** *****’ Steel Building purchased from Olympia. Prior thereto, Olympia never had a business relationship with *** *****. *** ***** is a very confused individual.
  

  (C)  
  In *** *****’ Response he stated that:

      “The building company sent damaged parts and the wrong materials for numerous buildings.” I have attached Exhibit B, a copy of the Contract between Olympia and *** ***** which is solely for the purchase from Olympia of one (1) Steel Building 40’ wide x 50’ long x 14’ high. Once again, a very confusing statement by *** *****.
  

     I have also attached Exhibit C which is the erection report prepared by JCR Construction Services LLC (JCR), dated September 21, 2023, who *** ***** contracted with to erect his Steel Building. On page 1 of that report Paragraph 2, second sentence states:
  

     “All of Olympia’s materials and components were delivered to Josh Lewis jobsite were in good order with no damages and timely installed accordingly without issue.”
  

  However, I must clarify JCR’s above quoted statement. Oympia acknowledges that there were some minor damages of materials and components delivered to the jobsite, but Olympia promptly delivered replacement parts and installation was not delayed but “timely installed” as noted in the erector’s above quote.

  As further noted in the erector’s report there were four (4) corner pieces which were the wrong size and were reordered from Olympia and were delivered were installed without any further labor cost by JCR in a return trip to the jobsite. The photos attached were provided by JCR upon completion of their installation.
  

  For 35 years Universal Steel Buildings Corp. t/d/b/a Olympia Steel Buildings (Olympia) has been producing custom made pre-engineered steel buildings (Steel Building) in all sizes and shapes, from 1,000 to over 200,000 square feet for a myriad of uses including residential, commercial, industrial, agricultural, religious and entertainment. Specifically for garages, workshops, commercial office and farm buildings, warehousing, manufacturing, airplane hangars, riding arenas and sports facilities. When issues have arisen, Olympia has always rectified valid claims and that is why Olympia has a BBB rating of A +.
  

  *** ***** Complaint is frivolous, deceitful, a misrepresentation of materials facts, and frankly, libelous.
  
  
  
  
  

  
  

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely stay away from this company, they are as shady as it gets. What is especially bad about them is their "head" salesman Steve. We bought a building from them last year, they re-used some of the structural steel from a project that the previous customer had backed out on and lost their deposit or so they say (if you notice this happens a lot with them, those are probably their smartest customers to get out). Steve is the slimiest salesman I've ever worked with and I was almost dumb enough to buy a Mexico timeshare a few years back from the second slimiest. We negotiated a deal for the building and picked out all the colors just to have him send me the contract with a 10% new construction tax on for my area when it is 2.9% where we live (we know this in and out because we are in construction). He would not drop the tax down even though i sent him information and websites showing it to be 2.9% in our area so i told him we would not sign and would walk away if they don't fix it. Long story short, they left the 10% tax but dropped the price of the building about 10k to have it come out even, super shady. Now we are almost complete with the building and our landscaper hit and damaged two of our siding panels so we called them up to get a quote so he can pay out of pocket or submit it to his insurance, well, amazing salesman Steve won't email us the estimate so the guy can pay the damages because he said we're the ones doing something shady. Whatever, you guys deserve to be out of business and fast! Please take my advice and don't give these guys one cent

  Customer Answer

  Date: 06/26/2023

  Yes,  let's please close it out,  we have worked out a solution.   Thank you very much
  *** *****

• Initial Complaint

  Date:02/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a computer search for steel buildings. One of the companies was Olympia Steel Buildings in McKees Rocks. I never went any further with it. After a few weeks Mark W***** from Olympia Steel buildings contacted me by phone. He said he had a building that another customer had backed out on. He said he could give me a deal on it. I went ahead over the phone told them what I wanted; they quoted a price which I agreed to. I sent them a $5000.00 check as a good faith deposit. Next, I was informed that I would need to unload their truck with my forklift. I am a 75-year-old widow. The salesman Kevin K****** recommended a cement contractor (for the pad building would stand on), and whom he had extensively worked with in the past. I made an appointment with the contractor to which he never showed. I have no specs for the cement work. This company assured me that they would guide me through this process. I was told I must rent a forklift. After reading the fine print I saw that "the buyer shall not be entitled to a refund of the whole or part of any part of any payments made to the seller". This company had no expense incurred; supposedly the building was already manufactured, I was doing them a favor by taking it. I would like to get my deposit back.

  Business Response

  Date: 02/13/2023

   On January 5, 2023, Universal Steel Buildings Corp.t/d/b/a Olympia Steel Buildings (Olympia) and ******** ****** (Buyer) entered into a Contract for the Buyer’s purchase of a pre-engineered steel building (Building) a copy of same is attached and marked Exhibit A. On January 23, 2023, sealed permit drawings (Drawings) were emailed to Buyer who indicated she never received them, so they were re-emailed by Olympia to her on February 8, 2023. In a call with Buyer on February 9, 2023, she acknowledged receipt of Olympia’s Drawings a copy of same is attached and marked Exhibit B. On January 30, 2023, Buyer executed Olympia‘s Booking Letter, a copy of same that is attached and marked as Exhibit C. The Booking Letter reconfirmed Buyer’s COD balance due of $12,655.00, dimensions of the ordered Building, an estimated delivery of window of April 24, 2023 - May 8, 2023, and a reminder that pursuant to the Parties executed Contract, that upon delivery of her Building it was Buyer’s sole responsibility to rent a forklift and unload the goods from the delivery truck by whomever would be erecting the Building. However, three(3) days later, on Friday, February 3, 2023, Buyer cancelled her Contract with Olympia and thereby a breach of contract. Then on February 4, 2023, Buyer filed a complaint with the BBB requesting a refund of her deposit in the amount of $5,000.00 although the Contract specifically states that the deposit is nonrefundable which Buyer also acknowledges in her BBB complaint!

  
  Notwithstanding Buyer's above breach of contract and her acknowledgment that her deposit is nonrefundable, Olympia, as a matter of professional courtesy, is willing to refund $2,500.00, or 50% of Buyer’s deposit of $5,000.00.
  
  
  

  Customer Answer

  Date: 02/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
    This business made no effort in this transaction other than to sell me a building that was rejected by a previous buyer. I did cancel this contract based on the lies that I had been told from the beginning of this interaction. My good faith deposit of $5000.00 is proof that I acted assuming Olympia also acted in good faith. For this company to charge me $2500.00 is beyond reasonable. NO effort was put forth by them therefore they should not be paid.

  regards

  ******** ******

• Initial Complaint

  Date:11/28/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a 30x40 building in December of 2021, after working for months on project with Shaun (sales) about adding onto an existing 40x50 structure purchased from Olympia 7 years prior. Shaun explained the facility where the plans for old building were stored had burned down and they had no record of them. I had original plans and I supplied them to Olympia Steel. I received the delivery of building beginning of April 2022, did the inventory of building called Shaun with the problems of wrong parts/missing items etc. For about 4.5 months I was told delivery was going out next week, roof panel was backordered it will be next week, next week, next week then in September I was given three different delivery dates and the stuff never showed up. I spoke to someone from Olympia who put me in contact with Alex. Alex informed me I was talking to wrong person and he would take care of it. It is now just about December in New England, I do not have the parts to start sheeting my building. The steel frame is erected and waiting for base trim to start sheeting the wall, missing roof panels, correct ridge cap to match the old building, correct gutters, gable trim and downspouts. Nothing about this building matches the plans I provided them except the colors. Alex offered me $2500 which is what he said the materials cost him and said I should have just sourced the parts locally and the building should have been finished by now. I was not even looking for the materials locally, I was being told weekly that they would arrive the following week. I purchased a complete building to attached to an existing building and for 6.5 months my steel is sitting outside being weathered without the parts to finish my project and somehow Olympia Steel refuses to provide me either the parts that I am missing or any money to find the parts locally. This is personally my third building, four additional referral buildings purchased. I could not be more appauled by how this transaction is going.

  Business Response

  Date: 12/09/2022

   

  Since *** ********* filed his complaint on 11/28/22, our Customer Services' Manager has spoken with him with respect to his issues. In the next several

  business days we have requested and should have a response back from the Factory as to a timeframe to deliver the necessary parts to *** *********, or in the

  alternative, we will be prepared to offer him a financial settlement.

  Customer Answer

  Date: 02/09/2023

  Hi ***,
  I just wanted to update the BBB that Olympia steel has fulfilled their part and both parties have resolved their issues amicably. Thank you for your time and the update.
  ****