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Find a Location

Avalon Veterinary Hospital has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Avalon Veterinary Hospital

      3380 McIntyre Square Dr McKnight, PA 15237-4096

    • Avalon Veterinary Hospital

      120 Elizabeth Ave Pittsburgh, PA 15202

    Business ProfileforAvalon Veterinary Hospital

    Emergency Vet
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Avalon Veterinary Hospital has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Avalon Veterinary Hospital

        3380 McIntyre Square Dr McKnight, PA 15237-4096

      • Avalon Veterinary Hospital

        120 Elizabeth Ave Pittsburgh, PA 15202

      Location of This Business
      3380 McIntyre Square Dr, McKnight, PA 15237-4096
      BBB File Opened:
      8/30/2011
      Years in Business:
      28
      Business Started:
      1/1/1996
      Business Started Locally:
      1/1/1996
      Type of Entity:
      Sole Proprietorship
      Business Management
      • Mrs. Ann Cirllo
      • Maren Shady, Manager
      Contact Information

      Principal

      • Mrs. Ann Cirllo

      Customer Contact

      • Maren Shady, Manager
      Additional Contact Information

      Fax Numbers

      • (412) 761-7270
        Other Fax

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/21/2024

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      Ive been taking both of my dog to this veterinarian for over 10 years. During that time they have told us we needed to have a yearly exam and be up-to-date on all vaccinations for our pets to prescribe life guard for fleas and ticks. After moving outside of Allegheny county to another veterinarian an hour and 40 minutes north, we were told by multiple veterinarians that you do not need an exam and it is not a prescription medication. So this whole time theyve been charging us extra money even though weve taken our pets there for multiple surgeries for $1500 and more each time. So basically, we were being lied to this is not a prescription medication. Take your pet to someone else who is more truthful and honest.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Maralee K

      1 star

      05/23/2022

      Unless you order everything through them regardless of the 50% mark up they will not let you fill prescriptions elsewhere and will withhold medical needs. Very disappointed


      Avalon Veterinary Hospital Response

      06/02/2022

      At Avalon Veterinary Hospital, the overall health and well-being of our patients is our top priority. With that being said, we put this policy into play because not all online pharmacies are created equal. Pharmacies that arent regulated by the *** *** offer products that are expired, stored in inadequate conditions, and counterfeit. This can lead to many consequences for your pet, such as: Toxic products that *** result in illness or even death? Medications that are ineffective in treatment? Catching preventable diseases? Our #1 priority is providing your pet with safe and effective medication. Thats why we work with an online pharmacy that our practice has researched and trusts. We apologize for any inconvenience this *** cause but please trust that we have put this policy in place with your pets safety in mind. If you have any questions, I would be happy to speak with you further on this matter. Please feel free to give us a call and as to speak to the Practice Manager.

      Local BBB

      Better Business Bureau of Western Pennsylvania

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