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American Mint, LLC

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Complaints

Customer Complaints Summary

44 total complaints in the last 3 years.
7 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The continuous sales plan was NOT explained. They are sending billing without any merchandise. This happens periodically. I have paid the bill in the past, and asked them to not contact me any more, I do not want their merchandise. They are still billing me for items not received. Invoice#7 for $66.95 plus $15.50 in last charges just arrived. Please get us out of this sales plan that we didn't realize that was happening after the first purchase. There was a collection letter included with a threat of turning me over to the internal collection agency. I am enclosing a copy of the letter and invoice.
Business Response
Date: 11/28/2023
November 28, 2023
Dear *** *******:

I am writing in reference to *** *****'s complaint. *** ***** placed an order for an introductory item in the Historical Gold Eagle Reverse ProofCollection. Pursuant to the terms of the public offer clearly printed on the order form which *** ***** voluntarily marked up and returned to American Mint, he was periodically sent authorized future issues in the collection to preview with no additional obligation to purchase. *** ***** alleges that the continuity plan was not explained to him and that he was billed for merchandise not received.
Contrary to *** *****'s allegations, the order form clearly expressed that he would receive authorized future issues in the collection to preview at the regular price with no additional obligation to purchase and that he could return unwanted items at American Mint's expense within ninety days for a full credit or refund. *** ***** never returned nor paid for the 1838 Liberty Head Eagle replica coin. Therefore, he continued to receive monthly invoices. Although American Mint never received the 1838 Liberty Head Eagle replica coin as a return nor payment for that item, American Mint wrote off the remaining balance due for that item as a post loss and cleared *** *****'s account balance. *** ***** will receive a refund check in the amount of $19.95 within the next 2-4 weeks for excess credit he had on file.
The relevant facts are as follows. American Mint received an introductory order form in the mail from *** ***** on March 28, 2023 for a 1933 Gaudens Double Eagle replica coin. This item is part of the Historical Gold Eagle Reverse ProofCollection. We received payment of $6.95 (the coin was free plus $6.95 shipping) via check # 1252. Enclosed for your review is a copy of the order form voluntarily marked up by *** ***** and returned to American Mint.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part. If you do not wish to preview future issues in the collection, please x-out this paragraph." *** ***** did not x-out this paragraph.
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax.
Shipments arrive about once a month. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT."
On March 29, 2023, American Mint instructed its distributor to ship a 1933 ******* Double Eagle replica coin along with one (1) 1861 ****** Double Eagle replica coin as an authorized future issue in the collection to preview with no additional obligation to purchase.
Pursuant to the terms of the public offer, *** ***** had ninety days to preview the 1861 Paquet Double Eagle replica coin for free. He also had the right to cancel the authorized future service at any time by contacting American Mint at its toll-free number.
American Mint did not receive the 1861 ****** Double Eagle replica coin as a return, nor did it initially receive payment for the item. Therefore, *** ***** continued to receive monthly invoices and acquired late fees.
On April 17, 2023, American Mint instructed its distributor to ship the next item in the Historical Gold Eagle Reverse Proof Collection, the 1838 Liberty Head Eagle replica coin, as an authorized future issue in the collection to preview with no additional obligation to purchase.
Pursuant to the terms of the public offer, *** ***** had ninety days to preview the 1838 Liberty Head Eagle replica coin for free. He also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.
American Mint did not receive the 1838 Liberty Head Eagle replica coin as a return nor payment for that item. Therefore, *** ***** continued to receive monthly invoices and acquired late fees.
On July 20, 2023, *** ***** called American Mint regarding an invoice he received for the 1861 Paquet Double Eagle replica coin. *** ***** advised that he had already remitted payment for the item via a check. An American Mint customer service representative advised. *** ***** that at the time, American Mint had not yet received his payment for the item. *** ***** advised the representative that he did not know when he mailed out the check and that he would call back once he verified this information. The representative advised that he also had an outstanding balance due for the 1838 Liberty Head Eagle replica coin. The representative confirmed with the United States Postal Service ("USPS") tracking data that the package containing the 1838 Liberty Head Eagle replica coin was delivered to *** ***** on April 24, 2023. On July 20, 2023, *** *****'s subscription to the Historical Gold Eagle Reverse Proof Collection was cancelled. *** ***** was shipped no further merchandise.
On July 27, 2023, American Mint received payment of $83.50 via check # **** for the 1861 ****** Double Eagle replica coin plus late fees.
In conclusion, *** ***** was shipped and billed for merchandise in compliance with the terms clearly printed on his order form. *** ***** alleges that he did not receive the 1838 Liberty Head Eagle replica coin. Although American Mint never received the 1838 Liberty Head Eagle replica coin as a return nor payment for that item, American Mint wrote off the remaining balance due for that item as a post loss and cleared *** *****'s account balance.
Enclosed is an account cleared letter. *** ***** will receive a refund check in the amount of $19.95 within the next 2-4 weeks for excess credit he has on file.
I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
In-house Legal Counsel
Initial Complaint
Date:10/30/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 4 coins. When I received the package there were 3 of what I ordered and one I did not. I didn't realize that until I received a past due notice. I paid for the coin since it was past their return threshold. I received another coin which I returned via Return Receipt with the order to close my account and send nothing further. Tracking shows it was requested to be redelivered to a PO Box, not the physical address I sent it to. It has been available for pick up for over a week. I simply want them to pick up the package, close the account and to have no further contact with me.
Business Response
Date: 11/06/2023
November 6, 2023
Dear *** *******:
I am writing in reference to *** *******' complaint. *** ******* placed an order for introductory items in The Speeches of ****** ***** Commemorative Coin Collection. Pursuant to the terms of the public offer clearly printed on the order form which *** ******* voluntarily marked up and returned to American Mint, he was sent two (2) authorized future issues in his collection to preview with no additional obligation to purchase. *** ******* alleges that he ordered three coins and received an additional unordered coin. He further alleges that he paid for one of the authorized future issues and returned the remaining one.
Contrary to *** *******' allegations, he was not sent unordered merchandise. *** *******' order form, which he voluntarily marked up and returned to American Mint, clearly expressed that he would receive authorized future issues in his collection to preview with no additional obligation to purchase and that he could return unwanted items at American Mint's expense within ninety days for a full credit or refund. American Mint received the ****** ***** - Business commemorative coin as a return on October 23, 2023, and promptly processed the return on October 24, 2023. American Mint cleared *** *******' account balance.
The relevant facts are as follows. American Mint received an introductory order form in the mail from *** ******* on August 4, 2023 for three (3) ****** ***** - Battle commemorative coins. These items are part of The Speeches of ****** ***** Commemorative Coin Collection. We received payment of $50.70 (each coin was $9.95 plus $6.95 shipping plus sales tax) via check # ***. Enclosed for your review is a copy of the order form voluntarily marked up by *** ******* and returned to American Mint.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part. If you do not wish to preview future issues in the collection, please x-out this paragraph." *** ******* did not x-out this paragraph.

Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. Shipments arrive about once a month. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT."
On August 7, 2023, American Mint instructed its distributor to ship three (3) ****** *****-Battle commemorative coins along with one (1) ****** ***** - Oath of Office commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ******* had ninety days to preview the ****** ***** - Oath of Office commemorative coin for free. He also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.
American Mint did not receive the ****** ***** - Oath of Office commemorative coin as a return. Therefore, *** ******* continued to receive monthly invoices. On October 5, 2023, American Mint received payment of $75.68 via check # *** for the ****** ***** - Oath of Office commemorative coin.
On October 10, 2023, American Mint instructed its distributor to ship the next item in The Speeches of ****** ***** commemorative coin collection, the ****** ***** - Business commemorative coin, as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ******* had ninety days to preview the ****** ***** - Business commemorative coin for free. He also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.
American Mint did not receive payment for the ****** ***** - Business commemorative coin. On October 23, 2023, American Mint received the ****** *****- Business commemorative coin as a return.
In conclusion, *** ******* was shipped and billed for merchandise in compliance with the terms clearly printed on his order form. Upon receiving the ****** ***** - Business commemorative coin as a return, American Mint cleared *** *******' account balance. Enclosed is an account cleared letter. I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
In-house Legal Counsel
Initial Complaint
Date:10/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item from American Mint for their "special" price, they sent me two of the item and are now trying to charge me the extremely inflated price for the second item, which I did not order. It's my understanding that if a company sends you something you did not order, you are under no obligation to pay for it. They have now referred me to their "internal collections department." I WILL pay the "special" price for the second item rather than return it. I really just want on record the deceptive practices of this company thank you for your time.
Business Response
Date: 11/01/2023
November 1, 2023
Dear *** *******:

I am writing in reference to *** ****'s complaint. *** **** placed an order for a Commander-in-Chief commemorative coin. This is the introductory item in the Presidential Roles of ****** ***** Collection. Pursuant to the terms of the public offer clearly printed on the order form, *** **** was sent one (1) Chief Executive commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. *** **** alleges that he ordered the Commander-in-Chief commemorative coin at the discounted price but was also sent an additional unordered item. He further alleges that he was charged an extremely inflated price for the Chief Executive commemorative coin. American Mint denies these allegations.
Contrary to *** ****'s allegations, American Mint did not send *** **** unordered merchandise. *** ****'s order form, which he voluntarily marked up and returned to American Mint, clearly expressed that he would receive authorized future issues in his collection to preview at the regular price with no additional obligation to purchase and that he could return unwanted items at American Mint's expense within ninety days for a full credit or refund. *** **** never paid for nor returned the Chief Executive commemorative coin. Therefore, he continued to receive monthly invoices. Although American Mint never received the Chief Executive commemorative coin as a return nor payment for that item, it made a onetime exception and wrote off the remaining balance due for that item.
American Mint received an introductory order form in the mail from *** **** on April 6, 2023 for a Commander-in-Chief commemorative coin. This item is part of the Presidential Roles of ****** ***** Collection. We received payment of $26.90 (the coin was $19.95 plus $6.95 shipping plus sales tax) via check # 1285. Enclosed for your review is a copy of the order form voluntarily marked by *** **** and returned to American Mint.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part. If you do not wish to
preview future issues in the collection, please x-out this paragraph." *** **** did not x-out this paragraph.
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. Shipments arrive about once a month. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT."
On April 10, 2023, American Mint instructed its distributor to ship a Commander-in- Chief commemorative coin along with one (1) Chief Executive commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** **** had ninety days to preview the Chief Executive commemorative coin for free. He also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.
American Mint had no contact with *** ****. American Mint did not receive the Chief Executive commemorative coin as a return nor payment for that item. Therefore, *** **** continued to receive monthly invoices.
In conclusion, *** **** was shipped and billed for merchandise in compliance with the terms clearly printed on his order form. Although American Mint did not receive the Chief Executive commemorative coin as a return nor payment for that item, it made a onetime exception and wrote off the remaining balance due for that item. Enclosed is an account cleared letter. I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
In-house Legal Counsel
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been pleased with the products and services of this company until my most recent orders, numbers 4&5.Order #4- the coin I received was not the quality I expected, and following the directions for returns, I called the company on 8/24 and requested a return label from Tiea. I did not receive the label, so I called again on 9/6, talked with **** again and requested a return label a second time. I still did not receive it, so on 9/15, I called a 3rd time and talked to *** who assured me that a label would be sent. It is now 9/22 and I STILL have not received a label, AND I was charged $677.85 on my credit card for the coin.I would like this resolved. I would like a label so I can return the coin, and I would like a refund of $677.85.Order #5- On 9/15 when I talked to ***, I also requested a return label for a coin on that order for $149.95. I am concerned that I won't get that return label as with order #4 and fear that I will be charged for the amount of $149.95 before I get the chance to send it back.I would like a return label for this coin and the certainly that I won't be charged.
Business Response
Date: 09/29/2023
September 29, 2023
Dear *** *******:

I am writing in reference to *** *******'s complaint. *** ******* placed an order for an introductory item in the Most Valuable ******* Replica Collection. Pursuant to the terms of the public offer clearly printed on the advertisement and order form, he was sent one (1) 1896-S ****** replica coin as an authorized future issue in the collection to preview with no additional obligation to purchase. As explained in more detail below, *** ******* also placed several other introductory orders as well as an order for a complete set of solid .999 gold coins. Following a telephonic inquiry from *** ******* on September 15, 2023, wherein he advised that he wanted to return the 1896-S ****** replica coin, American Mint mailed him a postage paid, self- addressed mailing label to use to return the item. *** ******* also advised at that time that he wanted to return the 7 Wonders of the Ancient World complete set of coins. Due to the high dollar amount of this complete set of gold coins, American Mint mailed a separate postage paid, self-addressed *** ** mailing label to use to return this item. *** ******* was advised that it may take 7-10 business days to receive each label.

additional postage paid, self-addressed *** ** mailing label for *** ******* to use to return his merchandise. Enclosed, is a copy of the additional *** ** label mailed to *** ******* along with its tracking number. *** ******* should allow 7-10 business days to receive the label. *** ******* may use this *** ** label to return the 1896-S ****** replica coin and the 7 Wonders of the Ancient World complete set of coins.
*** *******'s credit card was charged for the 7 Wonders of the Ancient World complete set of gold coins upon shipment of the item in compliance with the order form. After receiving the complete set, *** ******* indicated that he wanted to return the 7 Wonders of the Ancient World for a refund. In his complaint, *** ******* requests a refund of $677.85. *** ******* will need to return the 7 Wonders of the Ancient World complete set of gold coins, the HMS Victory Ingot, the O Say Can You See commemorative coin and the ****** ***** commemorative coin to receive a full refund of $677.85. *** *******'s credit card was never charged for the 1896-S ****** replica coin. Once American Mint receives the 1896-S ****** replica coin as a return, American Mint will clear *** *******'s account balance.
The relevant facts are as follows. American Mint received an order form in the mail from *** ******* on July 20, 2023 for a 7 Wonders of the Ancient World complete set of seven solid .999 gold coins. *** ******* opted to make a onetime payment of $598.00 for the set. American Mint also received introductory order forms in the mail on July 20, 2023 for an HMS Victory Ingot (.999 solid gold item), an O Say Can You See commemorative coin (.999 solid gold item) and a ****** ***** commemorative coin (.999 solid gold item). At the time *** ******* placed these orders, this merchandise was on backorder. *** ******* was advised of this on August 14, 2023 during a telephonic inquiry. He was further advised that the orders would be processed and shipped out once they became in stock again. On August 16, 2023, after the merchandise became in stock again, American Mint instructed its distributor to ship one (1) 7 Wonders of the Ancient World complete set of gold coins, an HMS Victory Ingot, an O Say Can You See commemorative coin and a ****** ***** commemorative coin.
American Mint charged *** *******'s credit card in the amount of $677.85 (the complete set of gold coins was $598.00, the HMS Victory Ingot was $29.95, the O Say Can You See commemorative coin was $29.95 and the ****** ***** commemorative coin was $19.95) in compliance with the terms of the order forms. Enclosed for your review are copies of the order forms voluntarily marked up by *** ******* and returned to American Mint.
On August 31, 2023, American Mint received an introductory order form in the mail from *** ******* for an 1893-S ****** replica coin. This item is part of the Most Valuable ******* Collection. We received a credit card payment of $29.95 (the coin was $29.95). Enclosed for your review is a copy of the order form voluntarily marked up by *** ******* and returned to American Mint.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as is clearly printed on the advertisement and order form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service."
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. Shipments arrive about once a month. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT."
On September 1, 2023, American Mint instructed its distributor to ship an 1893-S ****** replica coin (.999 solid gold item) along with one (1) 1896-S ****** replica coin (.999 solid gold item) as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ******* had ninety days to preview the 1896-S ****** replica coin for free. He also had the right to cancel the authorized future service at any time by contacting American Mint at its toll-free number.

American Mint did not receive the 1896-S ****** replica coin as a return nor payment for that item. Therefore, *** ******* continues to receive monthly invoices.
After several telephonic inquiries on August 24, 2023, September 6, 2023 and September 15, 2023 wherein *** ******* advised that he wanted to return the 7 Wonders of the Ancient World complete set of gold coins and the 1896-S ****** replica coin, he was sent several prepaid *** ** labels to use to return the complete set of gold coins and several prepaid mailing labels to use to return the 1896-S ****** replica collection. American Mint has not yet received either item as a return.
In conclusion, *** ******* was shipped and billed for merchandise in compliance with the terms clearly printed on his advertisements and order forms. On September 29, 2023, American Mint mailed *** ******* an additional prepaid *** ** label to use to return his merchandise. Once American Mint receives the 1896-S ****** replica coin as a return, it will clear *** *******'s account balance. *** ******* will receive a full refund of $677.85 upon returning the 7 Wonders of the Ancient World complete set of coins, the HMS Victory Ingot, the O Say Can You See commemorative coin and the ****** ***** commemorative coin.
I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,

In-house Legal Counsel
Customer Answer
Date: 09/30/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: As stated in my complaint, I never received the return label until after the third request on 9/15, talking to ***. I got that label on 9/27 and returned the coins the next day, invoice#4 item number ******* for $598.00, and invoice#5 item number ******* for $149.95. I'm willing pay for invoice#4, items: ******* for $29.95, 9872281 for $29.95, and ******* for $19.95; on invoice #5 item ******* for $29.95.
The total of these 4 items is $109.80. I am requesting a check for the balance of $568.05. By the way, I was charged for $677.85 on 8/16, which was the same date as invoice#4, NOT giving me the opportunity to review the coins under your risk-free in-home approval service (25-days).
Please send my refund check of $568.05 to the same address my previous orders.
Regards,
***********************
Customer Answer
Date: 10/12/2023
I called American Mint on 10/11/23 and talked with ******* who verified that the coins were in fact received on 10/6/23. She verified on a recorded line that I would be receiving a refund check in the amount of $598.00 by mail in 7-10 days. I will let you know when I receive the check. Thank you for you help.
Initial Complaint
Date:09/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
American Mint is contacting me via post mail and attempting to tell me they are going to report me to their "internal collections agency" unless I mail them $104.37 for products I never ordered or received.
Business Response
Date: 09/11/2023
September 11, 2023
Dear *** *******:
I am writing in reference to *** ******'s complaint. *** ****** placed an order for an introductory item in the Historical Gold Eagle Reverse Proof Archival Collection. Pursuant to the terms clearly printed on the order form, he was sent one (1) 1861 ****** Double Eagle replica coin as an authorized future issue in the collection to preview with no additional obligation to purchase. *** ****** alleges that he received monthly invoices for merchandise that he never ordered nor received. American Mint denies these allegations. *** ******'s order form, which he voluntarily marked up and returned to American Mint, proves that he placed an order with American Mint for a 1933 ******* Double Eagle replica coin. Furthermore, his order form clearly expressed that he would receive authorized future issues in his collection to preview with no additional obligation to purchase and that he could return unwanted items at American Mint's expense within ninety days for a full credit or refund.
Although American Mint never received the 1861 ****** Double Eagle replica coin as a return nor payment for that item, it wrote off the remaining balance due for that item as a post loss and cleared *** ******'s account balance. American Mint also processed the 1933 ******* Double Eagle replica coin as a post loss. *** ****** will receive a refund check in the amount of $6.95 within the next 2-4 weeks for the 1933 ******* Double Eagle replica coin.

The relevant facts are as follows. American Mint received an introductory order form in the mail from *** ****** on March 29, 2023 for a 1933 ******* Double Eagle replica coin. This item is part of the Historical Gold Eagle Reverse Proof Archival Collection. We received payment of $6.95 (the coin was free with a fee of $6.95 for shipping) via check # ****. Enclosed for your review is a copy of the order form voluntarily marked up by *** ****** and returned to American Mint.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part. If you do not wish to preview future issues in the collection, please x-out this paragraph." *** ****** did not x-out this paragraph.
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. Shipments arrive about once a month. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT."
On March 30, 2023, American Mint instructed its distributor to ship a 1933 ******* Double Eagle replica coin along with one (1) 1861 ****** Double Eagle replica coin as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ****** had ninety days to preview the 1861 ****** Double Eagle replica coin for free. He also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.
American Mint did not receive the 1861 ****** Double Eagle replica coin as a return nor payment for that item. Therefore, *** ****** continued to receive monthly invoices and acquired late fees.
In conclusion, *** ****** was shipped and billed for merchandise in compliance with the terms and conditions clearly printed on his order form. Although American Mint did not receive the 1861 ****** Double Eagle replica coin as a return nor payment for that item, American Mint wrote off the remaining balance due for that item as a post loss and cleared *** ******'s account balance. Enclosed is an account cleared letter. American Mint also processed the 1933 ******* Double Eagle replica coin as a post loss. *** ****** will receive a refund check in the amount of $6.95 within the next 2-4 weeks for the 1933 ******* Double Eagle replica coin. I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,

In-house Legal Counsel
Initial Complaint
Date:08/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing this formal complaint to the company American Mint due to them claiming I still owe them money for products I did not order, and that I returned. I just want to say that I am a younger adult, but I can see how they definitely prey on older folks, just due to the fact that they advertise in newspapers and media that older people tend to consume. I was reading the newspaper, and saw their advertisement which advertised JUST one coin, a replica of a 50 dollar Liberty coin, which I paid them $16.90 for which went through on 2/15/23, which was the advertised price, and of course they received my check and gave me what I asked for, but they included 2 other coins that ran the total up to $125.03 which was not stated on the advertisement, nor did I ask for. The return sheet they included only said "store credit or replacement" which means they wanted me to pay for these products, which I in turn wrote on there, "I do not want these, do not charge me for these. I don't want store credit or a replacement." I sent this back along with the 2 coins back to the address listed on their envelope (no address listed on return sheet), when they sent me another letter saying I have to pay for the products, and I called them after the 3rd letter, they said they did not receive it (even though they received my check from when I paid them). Now they say they want to send me to collections which is frankly ridiculous since after the phone call I made, the lady on the phone said that she would send me a bill for about 6 dollars which was the shipping amount, but even then they didn't that and just demanded I pay them the full amount. The advertisement even saId 16.90 is INCLUDING shipping, so they're essentially charging me shipping for items I DID NOT order, nor have ANY IDEA THEY WOULD SEND ME. My account number is *********, order *******. They need to stop sending me mail immediately, take my balance off, and stop threatening to send me to collections.
Business Response
Date: 08/17/2023
August 17, 2023
Dear *** *******:
I am writing in reference to *** ******'s complaint. *** ****** placed an order for an introductory item in the U.S. Coinage High Relief Collection. Pursuant to the terms of the public offer clearly printed on the order form, he was sent one (1) 1907 *** ******* Double Eagle replica coin as an authorized future issue in the collection to preview with no additional obligation to purchase. *** ****** alleges that he was sent an unordered item (the 1907 *** ******* Double Eagle replica coin). He further alleges that he returned the 1907 *** ******* Double Eagle replica coin but continues to receive monthly invoices for that item. Contrary to *** ******'s allegations, he was not sent unordered merchandise. His order form, which he voluntarily marked up and returned to American Mint, clearly expressed that he would receive authorized future issues in his collection to preview at the regular price with no additional obligation to purchase and that he could return unwanted items at American Mint's expense within ninety days for a full credit or refund. American Mint did not receive the 1907 *** ******* Double Eagle replica coin as a return nor payment for that item. Therefore, *** ****** continued to receive monthly invoices.
American Mint sent *** ****** a return loss letter to complete and return for processing. Had *** ****** returned the completed form, American Mint would have processed the 1907 *** ******* Double Eagle replica coin as a return loss and cleared his account balance. Although American Mint never received the 1907 *** ******* Double Eagle replica coin as a return nor payment for that item, it wrote off the remaining balance due for that item as a return loss and cleared *** ******'s account balance.
The relevant facts are as follows. American Mint received an introductory order form in the mail from *** ****** on February 14, 2023 for a 2015 American Liberty replica coin. This item is part of the U.S. Coinage High Relief Collection. We received payment of $16.90 (the coin was $9.95 with $6.95 shipping plus sales tax) via check # 111. Enclosed for your review is a copy of the order form voluntarily marked up by *** ****** and returned to American Mint. Although American Mint never received the sales tax due on the item, it nonetheless shipped the item out of good faith.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part. If you do not wish to preview future issues in the collection, please x-out this paragraph." *** ****** did not x-out this paragraph.
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. Shipments arrive about once a month. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT."
On February 15, 2023, American Mint instructed its distributor to ship a 2015 American Liberty replica coin along with one (1) 1907 *** ******* Double Eagle replica coin as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ****** had ninety days to preview the 1907 *** ******* Double Eagle replica coin for free. He also had the right to cancel the authorized future service at any time by contacting American Mint at its toll-free number.
American Mint did not receive the 1907 *** ******* Double Eagle replica coin as a return nor payment for that item. Therefore, *** ****** continued to receive monthly invoices.
On June 16, 2023, *** ****** called American Mint regarding his above-mentioned account. *** ****** alleged that he received an invoice for the 1907 *** ******* Double Eagle replica coin, but he returned the item. The customer service representative advised *** ****** that American Mint did not receive any returns from him. *** ****** alleged that he returned the item on his own and could not provide the customer service representative with a tracking number for the package. *** ****** could have contacted American Mint for a postage paid, self-addressed mailing label to return the item. At this time, American Mint mailed *** ****** a return loss letter to complete and return for processing. American Mint never received *** ******'s completed form.
In conclusion, *** ****** was shipped and billed for merchandise in compliance with the terms clearly printed on his order form. *** ****** alleges that he returned the 1907 *** ******* Double Eagle replica coin but continued to receive monthly invoices for that item. Contrary to his allegations, American Mint never received any returns from *** ******.
Although American Mint never received the 1907 *** ******* Double Eagle replica coin as a return nor payment for that item, American Mint wrote off the remaining balance due for that item as a return loss and cleared *** ******'s account balance. Additionally, although American Mint never received the sales tax due on the 2015 American Liberty replica coin, it wrote off this amount as a courtesy to *** ******. Enclosed is an account cleared letter. *** ****** was removed from the mailing list on June 16, 2023. Since American Mint's advertisements are preprinted, *** ****** should allow up to ninety days from that date for all advertisements to completely cease for advertisements already printed.
I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
In-house Legal Counsel
Initial Complaint
Date:07/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 22, 2023, I contacted American Mint to request to be opted out of their mailing list for advertisements. I requested this due to the excessive amount of unwanted solicitations they are sending me. American Mint responded the same day. I was informed that my mailing address was removed, but it might take up to 90 days for new mailings to cease. By that estimate, the junk mail should have stopped by June 22, 2023. However, as recently as June 27, 2023, American Mint has continued to send me solicitations in the mail. I need the mailings to please stop immediately.
Business Response
Date: 07/12/2023
July 12, 2023
Dear *** *******:
I am writing in reference to *** *******'s complaint. *** ******* alleges that on March 22, 2023, he contacted American Mint and requested to opt out of the mailing list for advertisements. He admits that American Mint responded back to him that same day and removed him from the mailing list. He also admits that he was advised that it would take approximately ninety days for all advertisements to completely cease.
*** ******* alleges that all advertisements should have ceased by June 22, 2023, but as recent as June 27, 2023, he received an advertisement in the mail. He enclosed an image of an envelope that purportedly contained an advertisement. It is not clear if *** ******* opened the envelope enclosed with his complaint as he does not show its contents. American Mint denies that it sent *** ******* an additional advertisement. As explained in more detail below, American Mint believes that the envelope dated June 26, 2023 that *** ******* enclosed with his complaint contains a reminder letter requesting payment for an order that *** ******* placed in April 2023, but never remitted payment for.
On April 18, 2023, American Mint received an introductory order form in the mail from *** ******* for an 1849 Liberty Head HR Archival Ed. replica coin. Enclosed is a copy of the order form which *** ******* voluntarily returned to American Mint. Although *** ******* voluntarily returned his order form, he did not include payment for the item. Therefore, American Mint processed the order, but did not ship the item. American Mint had previously sent *** ******* two reminder letters that his order for the 1849 Liberty Head HR Archival Ed. replica coin had been processed and is awaiting shipment but could not be sent until payment was remitted. The first and second reminder letters were mailed out to *** ******* on May 11, 2023 and June 2, 2023 respectively. The third reminder letter was mailed out to *** ******* on June 26, 2023. This is the same date as is shown on the image of the envelope which *** ******* received from American Mint. The envelope which *** ******* enclosed with his complaint was mailed out on June 26, 2023. American Mint does not include advertisements with reminder letters requesting payment for orders sent in without payment.
On March 22, 2023, American Mint received an e-mail from *** ******* wherein he requested to be removed from the mailing list. American Mint promptly responded to *** *******'s request that same day and removed *** ******* from the mailing list on March 22, 2023. Since American Mint's ads are preprinted, *** ******* was advised that it could take up to ninety days for all advertisements to completely cease for advertisements already printed. *** ******* enclosed copies of this e-mail correspondence with his complaint. As of approximately June 20, 2023, *** ******* should no longer receive any further advertisements.
I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
In-house Legal Counsel
AMERICAN MINT
Customer Answer
Date: 07/12/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
While I appreciate the business taking the time to response, the premise to their response is incorrect. I did not order anything from American Mint on or about April 18, 2023. The form they provided does not contain my signature nor any proof that I sent that to them. Therefore, I have to ask that the business refrain from making any more false or unsubstantiated claims in their responses to my inquiry. I suspect that the business might have obtained this form from returned (unopened) junk mail. All mail I receive from American Mint is promptly marked as 'Unwanted - Return to Sender' and not opened. The business ought to ensure that their employees understand not process refused mail as if it were an order.
Nonetheless, I ask that the business ensure that no more solicitations (including invoices for items I did not order) cease immediately.
Regards,

*************************
Business Response
Date: 07/13/2023
July 13, 2023
Dear *** *******:

I am writing in reference to *** *******'s rebuttal. *** *******'s rebuttal letter raises similar allegations to those raised in his initial complaint. American Mint fully addressed *** *******'s allegations in my initial response dated July 12, 2023.
*** ******* alleges that he did not place an order with American Mint on or about April 18, 2023. He further alleges that the order form that American Mint received from him does not prove that he placed an order since it is not signed. I enclosed a copy of the order form which *** ******* voluntarily returned to American Mint on April 18, 2023 with my initial response. *** ******* alleges that American Mint obtained this order form from unopened junk mail that he returned to American Mint marked as "Unwanted - Return to Sender." American Mint denies these allegations.
American Mint does not retain copies of envelopes marked "return to sender" nor does it retain copies of envelopes which customers return their order forms and/or payments in. However, American Mint would not have processed *** *******'s order had he returned an envelope marked "Unwanted - Return to Sender" which contained his order form.
As previously explained in my initial response, American Mint received *** *******'s order form on April 18, 2023. Since payment was not included with the order, American Mint processed the order, but did not ship the merchandise. This is why *** ******* received three reminder letters requesting payment for his order. Per this complaint, *** *******'s April 18, 2023 order has been cancelled and his account has been closed out. He will receive no further reminder letters requesting payment. As previously mentioned in my initial response, *** ******* was removed from the mailing list on March 22, 2023, and as of approximately June 20, 2023, he should no longer be receiving any advertisements. I trust this resolves the complaint.
Sincerely,
In-house Legal Counsel
Customer Answer
Date: 07/13/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, I must note my concern regarding the business's apparent lack of honesty in this matter. It is abundantly clear that a mistake was made by the company that caused continued unsolicited correspondence to be sent after the opt-out date, and the business has refused to take responsibility for the error. Regardless, as long as my opt-out request has been honored, then I consider this matter resolved. I reserve the right to re-open this complaint if more unsolicited mail is received.
Regards,

*************************
Initial Complaint
Date:07/01/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered one knife for a intro price of 39$. Got it no problem. Then weeks later they send me a 2nd knife that I didn't order and are expecting me to pay 129$. I've tried to contact them with no success. They have threatened collections if I don't pay them. I never ordered the stupid thing in the first place. You can have it back. They have non stop sent emails and letters for an item I didn't ask for. If they want me to give it back they just need to send me an address. Never do business with them, ever.
Business Response
Date: 07/11/2023
July 11, 2023
Dear *** *******:
I am writing in reference to *** ******'s complaint. *** ****** placed an online order for an introductory item in the US Coin ***** Knife Collection. Pursuant to the terms of the public offer that was clearly stated on the website, he was sent one (1) Indian Head Quarter Eagle knife as an authorized future issue in the collection to preview with no additional obligation to purchase. *** ****** alleges that he ordered a knife at the introductory price. He further alleges that he was later sent an additional unordered knife and an invoice. American Mint denies these allegations.
American Mint no longer operates a continuity plan on its website. However, at the time *** ****** placed his online order, American Mint still operated a continuity plan on its website. *** ****** was not sent or billed for unordered merchandise. *** ******'s online order form, which he voluntarily completed and submitted to American Mint, clearly expressed that by ordering a product at the discounted price, he would receive authorized future issues in his collection to preview with no additional obligation to purchase and that he could return unwanted items at American Mint's expense within ninety days for a full credit or refund. *** ****** never paid for nor returned the Indian Head Quarter Eagle knife. Therefore, he continued to receive monthly invoices, acquired late fees and his account was eventually referred to collections. Although American Mint never received the Indian Head Quarter Eagle knife as a return nor payment for that item, American Mint made a onetime exception and wrote off the remaining balance due for that item.
The relevant facts are as follows. American Mint received an online order from *** ****** on January 27, 2022 for an American Golf Buffalo knife. We received a credit card payment of $36.90 (the knife was $29.95 plus $6.95 shipping). Although American Mint ordinarily retains copies of all order forms, it was unable to locate an order form for this particular product.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as was clearly stated on the website, "By ordering a product at the discounted price, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part. If you do not wish to preview future issues in the collection, please select the Individual Item Only tab above." *** ****** did not select the Individual Item Only tab.
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed only for the items you decide to keep. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT."
On January 31, 2022, American Mint instructed its distributor to ship an American Gold Buffalo knife.
On February 18, 2022, American Mint instructed its distributor to ship the next item in the US Coin ***** Knife Collection, the Indian Head Quarter Eagle knife, as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ****** had ninety days to preview the Indian Head Quarter Eagle knife for free. He also had the right to cancel the authorized future service at any time by contacting American Mint at its toll-free number.
American Mint did not receive the Indian Head Quarter Eagle knife as a return nor payment for that item. Therefore, *** ****** continued to receive monthly invoices, acquired late fees and his account was eventually referred to collections on February 23, 2023.
On December 21, 2022, American Mint received an e-mail from *** ****** concerning an invoice he received for the Indian Head Quarter Eagle knife. *** ****** stated that he received the Indian Head Quarter Eagle knife but alleged that he did not order it. He wanted to know how to return the knife. An American Mint customer service representative advised *** ****** that he was sent the Indian Head Quarter Eagle knife as an authorized future issue in his collection to preview with no additional obligation to purchase pursuant to the terms and conditions clearly stated on his order form. The representative asked *** ****** if he wanted the return label mailed or e-mailed to him. *** ****** never responded to customer service.
In conclusion, *** ****** was shipped and billed for merchandise in compliance with the terms and conditions clearly stated on his order form. *** ****** did not pay for nor return the Indian Head Quarter Eagle knife. Therefore, he continued to receive monthly invoices, acquired late fees, and his account was eventually referred to collections. Although American Mint never received the Indian Head Quarter Eagle knife as a return nor payment for that item, American Mint made a onetime exception and wrote off the remaining balance due for that item.
Enclosed is an account cleared letter. *** ****** should allow up to thirty days for all collection activity from the collection agency to completely cease.
I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
In-house Legal Counsel
Initial Complaint
Date:06/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They keep sending me stuff that I didn't order. Then they demand payment or I have to return it. I called and told them I didn't order it but I went ahead and returned it to them with instructions not to send me anything else. Then they sent more stuff and I called and told them that I understand that if I didn't order it I don't have to pay or return it. But I went ahead and returned it and then I got another bill from them and I called and talked to *** and he hung up on me. Now I have received another bill and I'm getting really tired of their B.S. I'm really hoping you can help me get this resolved. Thank you. *******************
Business Response
Date: 06/22/2023
June 22, 2023
Dear *** *******:

I am writing in reference to *** *******' complaint. *** ******* placed an order for a ****** ***** commemorative coin. This is the introductory item in the Greatest 2nd Amendment Presidents Collection. Pursuant to the terms of the public offer clearly printed on the order form which *** ******* voluntarily marked up and returned to American Mint, he was sent one (1) ****** ***** commemorative coin and (1) ****** ********* commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. *** ******* alleges that he was sent unordered merchandise and that he is therefore not obligated to either pay for or return the merchandise. He further alleges that he returned the ****** ***** commemorative coin and the ****** ********* commemorative coin but continues to receive monthly invoices for the ****** ********* commemorative coin. American Mint denies these allegations.
Contrary to *** *******' allegations, *** *******' order form, which he voluntarily marked up, signed and returned to American Mint, clearly demonstrates that he placed an order with American Mint. *** ******* remitted payment via a Money Order for the introductory item. *** *******' order form clearly expressed that he would receive authorized future issues in the collection to preview with no additional obligation to purchase and that he could return unwanted items at American Mint's expense within ninety days for a full credit or refund. American Mint did not receive the ****** ***** commemorative coin and the ****** ********* commemorative coin as returns nor payment for the ****** ********* commemorative coin. Although American Mint did not receive the ****** ********* commemorative coin as a return nor payment for that item, American Mint wrote off the remaining balance due for that item as a return loss and cleared *** *******' account balance. American Mint also processed the ****** ***** commemorative coin as a return loss. *** ******* will receive a refund check in the amount of $19.95 within the next 2-4 weeks for the ****** ********* commemorative coin.
The relevant facts are as follows. American Mint received an introductory order form in the mail from *** ******* on July 11, 2022 for a ****** ***** commemorative coin. This item is part of the Greatest 2nd Amendment Presidents Collection. We received payment of $19.95 (the coin was 19.95 plus sales tax) via Money Order # *************. Enclosed for your review is a copy of the order form voluntarily marked up by *** ******* and returned to American Mint.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service."
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. Shipments arrive about once a month. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT."
On July 25, 2022, American Mint instructed its distributor to ship a ****** ***** commemorative coin along with one (1) ****** ********* commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ******* had ninety days to preview the ****** ********* commemorative coin for free. He also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.
American Mint did not receive the ****** ********* commemorative coin as a return nor payment for that item. Therefore, *** ******* continued to receive monthly invoices and acquired late fees.
On December 27, 2022, *** ******* called American Mint regarding an invoice he received for the ****** ********* commemorative coin. He alleges that he did not order this merchandise and that he previously returned unordered merchandise from a different order not at issue in this complaint. He alleges with the previous returns he sent a letter advising not to send anything else. He alleged that according to the law, he does not have to pay for or return the merchandise. American Mint denies these allegations.
Contrary to *** *******' allegations, American Mint did not send him any unordered merchandise under any applicable laws. *** *******' order form clearly demonstrates that he placed an order for a ****** ***** commemorative coin. *** *******' order form clearly expressed that he would receive authorized future issues in his collection to preview with no additional obligation to purchase and that he could return unwanted merchandise at American Mint's expense within ninety days for a full credit or refund. American Mint did not receive the ****** ***** commemorative coin and the ****** ********* commemorative coin as returns nor payment for the ****** ********* commemorative coin. Therefore, *** ******* continued to receive monthly invoices.
*** ******* alleged that he instructed American Mint not to send him any additional merchandise in a letter sent with his return from a previous order not at issue in this complaint. However, following receipt of the return from *** ******* in May 2022 from a previous order not at issue in this complaint, *** ******* voluntarily placed a new order with American Mint in July 2022 for additional merchandise. At this time, a customer service representative sent *** ******* a postage paid, self-addressed mailing label in order to use when returning his merchandise.
On February 20, 2023, *** ******* called American Mint regarding a shipment he allegedly received from American Mint that he did not order. *** ******* alleges that sometime in mid-January 2023 he returned the ****** ***** commemorative coin and the ****** ********* commemorative coin using American Mint's postage paid self-addressed mailing label. He alleged that although he returned the merchandise, he continued to receive invoices for the ****** ********* commemorative coin.
A customer service representative advised that American Mint had not yet received the ****** ***** commemorative coin and the ****** ********* commemorative coin as returns. The representative further advised that according to the tracking number associated with the prepaid label, it showed that the label was never used. Since *** ******* advised that he returned the package in mid-January, he was advised to allow additional time for American Mint to receive the returns.
On April 4, 2023, *** ******* called American Mint. He alleged that he returned the ****** ***** commemorative coin and the ****** ********* commemorative coin but continues to receive monthly invoices for the ****** ********* commemorative coin. Before the customer service representative could check the status of *** *******' returns and further assist *** *******, the call became disconnected. The representative attempted to call *** ******* back but was unable to reach him.
In conclusion, *** ******* was shipped and billed for merchandise in compliance with the terms clearly printed on his order form. *** ******* alleges that he returned the ****** ***** commemorative coin and the ****** ********* commemorative coin but continues to receive monthly invoices for the ****** ********* commemorative coin. Contrary to **.
*******' allegations, American Mint never received the ****** ***** commemorative coin and the ****** ********* commemorative coin as returns nor payment for the ****** ********* commemorative coin. Therefore, *** ******* continued to receive monthly invoices. Although American Mint never received the ****** ********* commemorative coin as a return nor payment for that item, American Mint wrote off the remaining balance due for the ****** ********* commemorative coin as a return loss and cleared *** *******' account balance. Enclosed is an account cleared letter. American Mint also processed the ****** ***** commemorative coin as a return loss. *** ******* will receive a refund check in the amount of $19.95 within the next 2-4 weeks for the ****** ***** commemorative coin.
I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
In-house Legal Counsel
Initial Complaint
Date:05/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 9, 2023, American mint charged my card without permission. I had already called to make sure that they wasnt going to try to continue charging my card for things. I did not order or receive two weeks prior and I seen the charge on my account and called them and they Refuse to return my money after they said they see where I called in Before they charged my card again I didnt dispute the 1 st charge but I called them as well as notified my bank not to let them charge my card again but yet it still did
Business Response
Date: 05/19/2023
May 19, 2023

Dear *** *******:

I am writing in reference to *** *********'s complaint. *** ********* placed an order for a 1933 ******* Double Eagle replica coin. This is the introductory item in the Historical Gold Eagle Reverse Proof Archival Collection. Pursuant to the terms of the public offer clearly printed on the order form which *** ********* voluntarily marked up and returned to American Mint, she was sent one (1) 1838 Liberty Head Eagle replica coin as an authorized future issue in her collection to preview with no additional obligation to purchase. *** ********* alleges that on May 9, 2023, American Mint charged her credit card without her permission. *** ********* alleges that American Mint charged her credit card for the 1838 Liberty Head Eagle replica coin although she had previously called and advised that she did not order nor receive the 1838 Liberty Head Eagle replica coin and had confirmed that her card would not be charged for the item. American Mint denies these allegations. As detailed below, American Mint did not charge *** *********'s credit card for the 1838 Liberty Head Eagle replica coin, rather, it only charged *** *********'s credit cards for other items that she expressly authorized American Mint to charge her credit cards for.
The relevant facts are as follows. We received an introductory order form in the mail from *** ********* on March 28, 2023 for a 1933 ******* Double Eagle replica coin. This item is part of the Historical Gold Eagle Reverse Proof Collection. *** ********* provided her ********** ending in **** as the payment method. On April 19, 2023, American Mint charged *** *********'s credit card in the amount of $7.45 (the coin was free with $6.95 shipping plus sales tax). Enclosed for your review is a copy of the order form voluntarily marked up by *** ********* and returned to American Mint. At the time *** ********* placed the order for the 1933 ******* Double Eagle replica coin, the item was out of stock.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part. If you do not wish to preview future issues in the collection, please x-out this paragraph." *** ********* did not x-out this paragraph.

Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. Shipments arrive about once a month. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT."
On April 19, 2023, after the item became in stock again, American Mint instructed its distributor to ship a 1933 ******* Double Eagle replica coin along with one (1) 1838 Liberty Head Eagle replica coin as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ********* had ninety days to preview the 1838 Liberty Head Eagle replica coin for free. She also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.
American Mint did not receive the 1838 Liberty Head Eagle replica coin as a return nor payment for that item.
On April 21, 2023, American Mint received an introductory order form in the mail from *** ********* for a 1921 Peace Silver Dollar HR Archival Ed. replica coin. *** ********* provided her ********** ending in **** as the payment method. American Mint charged *** *********'s credit card in the amount of $18.13 for the 1921 Peace Silver Dollar HR Archival Ed. replica coin on May 10, 2023. Enclosed for your review is a copy of the order form voluntarily marked up by *** ********* and returned to American Mint. At the time American Mint received the order for the 1921 Peace Silver Dollar HR Archival Ed. replica coin, the item was out of stock.
On May 10, 2023, after the item became in stock again, American Mint instructed its distributor to ship one (1) 1921 Peace Silver Dollar HR Archival Ed. replica coin.
Contrary to *** *********'s allegations, American Mint did not charge her credit card for the 1838 Liberty Head Eagle replica coin. Rather, American Mint charged *** *********'s credit card in the amount of $18.13 on May 10, 2023 for the 1921 Peace Silver Dollar HR Archival Ed. replica coin after *** ********* voluntarily marked up, signed and returned her order form. *** ********* provided a different credit card number as the payment method on her order form for the 1921 Peace Silver Dollar HR Archival Ed. replica coin. A customer service representative placed a payment halt on the credit card attached to *** *********'s order for the 1933 ******* Double Eagle replica coin on August 25, 2023 after *** ********* called and advised that she did not receive the 1838 Liberty Head Eagle replica coin. At that time, a missing item letter was sent to *** ********* to complete and return for processing. *** *********'s subscription to the Historical Gold Eagle Reverse Proof Archival Collection was cancelled at that time and she was shipped no further merchandise in this collection.
On May 10, 2023, *** ********* called American Mint again and advised that her debit card was charged for the 1838 Liberty Head Eagle replica coin although she was supposed to have received a missing item letter and her collection was cancelled. The representative advised that *** ********* previously placed an order for the 1933 ******* Double Eagle replica coin and was shipped one (1) 1933 ******* Double Eagle replica coin and one (1) 1838 Liberty Head Eagle replica coin to preview with no additional obligation to purchase. The representative advised *** ********* that there was a record of the charge for $18.13. *** ********* again alleged that she did not order or receive the 1838 Liberty Head Eagle replica coin, but was still charged for that item. Contrary to *** *********'s allegations, American Mint did not send her unordered merchandise. *** *********'s order form, which she voluntarily marked up and returned to American Mint, clearly expressed that she would receive authorized future issues in her collection to preview with no additional obligation to purchase and that she could return unwanted items at American Mint's expense within ninety days for a full credit or refund. The representative advised *** ********* that her credit card was not charged for the 1838 Liberty Head Eagle replica coin and that her missing item letter was mailed on April 26, 2023. She was advised that her credit card was charged for an order that was received through the mail for a different item (1921 Peace Silver Dollar HR Archival Ed. replica coin). *** ********* alleged that she did not order the 1921 Peace Silver Dollar HR Archival Ed. replica coin. *** ********* alleged that her card was charged when she did not order the 1921 Peace Silver Dollar HR Archival Ed. replica coin.
Contrary to her allegation, *** *********'s enclosed order form proves that she placed an order for the 1921 Peace Silver Dollar HR Archival Ed. replica coin. Because the item was on backorder at the time the order was received, it was shipped out on May 10, 2023 after it became in stock again. *** ********* advised that she would refuse the package's delivery to receive a refund. To expedite the return process, *** ********* was offered a postage paid, self- addressed mailing label to use to return the item but she refused. However, the enclosed United States Postal Service ("USPS") tracking data shows that the package containing the 1921 Peace Silver Dollar HR Archival Ed. replica coin was delivered to *** *********'s address on May 13, 2023 at 2:56 p.m. On May 10, 2023, *** ********* was sent a second missing item letter to complete and return for the 1838 Liberty Head Eagle replica coin. American Mint never received either missing item letters back. Had *** ********* returned either letter, American Mint would have processed the 1838 Liberty Head Eagle replica coin internally as a missing item and cleared her account balance.
On May 11, 2023, American Mint processed the 1838 Liberty Head Eagle replica coin as a missing item and cleared *** *********'s account balance. Enclosed is an account cleared letter. Per this complaint, American Mint will make a onetime exception and issue *** *********'s credit card ending in 0940 a full credit card refund payment of $18.13. *** ********* may keep the 1921 Peace Silver Dollar High-Relief Proof replica coin.
In conclusion, *** ********* was shipped and billed for merchandise in compliance with the terms and conditions clearly printed on her order forms. American Mint did not charge *** *********'s credit card for the 1838 Liberty Head Eagle replica coin. Rather, American Mint charged *** *********'s credit card in the amount of $18.13 for a subsequent order received from *** ********* for a 1921 Peace Silver Dollar HR Archival Ed. replica coin. Per this complaint, American Mint will make a onetime exception and issue *** *********'s credit card ending in **** a full credit card refund payment of $18.13. *** ********* may keep the 1921 Peace Silver Dollar High-Relief Proof replica coin.
I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
In-house Legal Counsel

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