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American Mint, LLC

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Complaints

Customer Complaints Summary

42 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/05/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
American Mint offered a product at $36.90 which I ordered on 03/08/23. On 03/28, I received the item I ordered plus a second item I did not order and a due bill for $108.16 The unordered item would cost a lot to mail back, and as a senior citizen on limited income, I can't get to the post office easily, so I just paid the $108.16 on 04/01,again by check. On 05/04/23, I received a third item, also not ordered, and a due bill for $113.31. Please help me stop these people from sending me items I did not order.
Business Response
Date: 05/15/2023
May 15, 2023

Dear *** *******:
I am writing in reference to *** *****'s complaint. *** ***** placed an order for an introductory item in the Greatest Presidents of the Second Amendment Collection. Pursuant to the terms of the public offer clearly printed on the order form which *** ***** voluntarily returned to American Mint, he was sent one (1) ******* ******* knife and one (1) ****** ********* knife as authorized future issues in the collection to preview at the regular price with no additional obligation to purchase. *** ***** alleges that he was offered a product at $36.90. He admits that he ordered and received the item but alleges that he also received an unordered item and an invoice for $108.16. *** ***** alleges that he could not return the unordered item, so he instead remitted payment of $108.16 via a check. *** ***** alleged that he later received an additional unordered item with an invoice for $113.31. American Mint denies that it sent *** ***** unordered merchandise.
Contrary to *** *****'s allegations, the order form which he voluntarily returned to American Mint, clearly expressed that he would receive authorized future issues in the collection to preview at the regular price with no additional obligation to purchase and that he could return unwanted items at American Mint's expense within ninety days for a full credit or refund. *** ***** could have contacted American Mint for a postage paid, self-addressed mailing label to use to return the ******* ******* knife. *** ***** could have returned the item in the same package he received it in by affixing the return label over the package's existing label, properly sealing it and simply handing it to his local postal carrier. On May 8, 2023, per his request, American Mint sent *** ***** a postage paid, self-addressed mailing label via e-mail in order to use to return the ****** ********* knife. *** ***** confirmed receipt of the label. Once American Mint receives the ****** ********* knife as a return, American Mint will clear *** *****'s account balance.
The relevant facts are as follows. American Mint received an introductory order form in the mail from *** ***** on March 15, 2023 for a ****** ***** knife. This item is part of the Greatest Presidents of the Second Amendment Collection. We received payment of $36.90 (the knife was $29.95 plus $6.95 shipping plus sales tax) via check # 1731. Enclosed for your review is a copy of the order form that *** ***** voluntarily returned to American Mint.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part. If you do not wish to preview future issues in the collection, please x-out this paragraph." *** ***** did not x-out this paragraph.
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. Shipments arrive about once a month. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT."
On March 16, 2023, American Mint instructed its distributor to ship a ****** ***** knife along with one (1) ******* ******* knife as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ***** had ninety days to preview the ******* ******* knife for free. He also had the right to cancel the authorized future service at any time by contacting American Mint at its toll-free number.
American Mint did not receive the ******* ******* knife as a return, nor did it initially receive payment for that item. Therefore, *** ***** continued to receive monthly invoices.
On April 26, 2023, American Mint received payment of $108.16 via check # 1735 for the ******* ******* knife.
On April 28, 2023, American Mint instructed its distributor to ship one (1) ****** ********* knife as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ***** had ninety days to preview the ****** ********* knife for free. He also had the right to cancel the authorized future service at any time by contacting American Mint at its toll-free number.
American Mint did not receive payment for the ****** ********* knife. *** ***** chose to return the knife. To clear *** *****'s account balance, he will need to return the ****** ********* knife using the postage paid, self-addressed mailing label that was sent to him on May 8, 2023. Once American Mint receives the ****** ********* knife as a return, American Mint will clear *** *****'s account balance.
I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
In-house Legal Counsel
Initial Complaint
Date:04/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a flyer in the mail from American Mint for coins to pay 9.95 with a voucher for remaining balance. What ever I order I pay for when I order but since then I get bills from American Mint ranging from 50-300$. I have been paying these invoices. Now Im thinking this is some kind of scam to keep sending bills I dont owe. I pay my bills when I get them until I went back through my checkbook and notices how many payments I have made. ****#-50$ ****#-30$ ****#-286.25 ****#-** ****#-90$ ****#-160$ ****#-86.90. I didnt order this many coins.
Business Response
Date: 04/27/2023
April 27, 2023
I am writing in reference to *** *******'s complaint. *** ******* placed orders for introductory items in The Speeches of ****** ***** Commemorative Coin Collection, the U.S. Presidents Crystal Inlay Collection, the Leaders of Freedom Commemorative Coin Collection, the Speeches of President ****** ***** Collection, the Greatest U.S. Presidents Rare Gold Coin Collection, the Greatest U.S. Presidents Rare Gold Coin Collection and the U.S. Pattern Replica Archival Collection. Pursuant to the terms of the public offers clearly printed on the order forms which *** ******* voluntarily marked up and returned to American Mint, she was periodically sent authorized future issues in her collections to preview with no additional obligation to purchase. *** ******* alleges that she received a flyer in the mail for coins advertised at $9.95 after application of a credit voucher. *** ******* alleges that she remitted payment for all her orders, but she continues to receive invoices from American Mint ranging from $50-$300. *** ******* alleges that she has been paying these invoices but believes this is a scam of sending invoices for fake debts. American Mint denies these allegations.
Contrary to *** *******'s allegations, American Mint only sent and billed her for merchandise in compliance with the terms and conditions clearly printed on her order forms. *** *******'s order forms clearly expressed that she would receive authorized future issues in her collections to preview with no additional obligation to purchase and that she could return unwanted items at American Mint's expense within ninety days for a full credit or refund. *** ******* never returned nor paid for the following items: the Nomination Speech commemorative coin, the ******* ******* commemorative coin, the ******* ******* commemorative coin, the Our Movement commemorative coin and the Shared Prosperity commemorative coin. In order to clear *** *******'s account balance, she will need to either pay $704.65 or return the Nomination Speech commemorative coin, the ******* ******* commemorative coin, the ******* ******* commemorative coin, the Our Movement commemorative coin and the Shared Prosperity commemorative coin. American Mint has mailed *** ******* a postage paid, self- addressed *** ** return label via overnight *** ** mail, signature required, to use to return the items. The *** ** tracking number for the return label is **** **** ****. The tracking number for the *** ** package containing the *** ** prepaid label is **** **** ****. Enclosed, is a copy of this *** ** tracking data.

*** ******* on July 26, 2022 for ten (10) ****** ***** - Battle commemorative coins. These items are part of The Speeches of ****** ***** commemorative coin collection. We received a credit card payment of $106.45 (each coin was $9.95 plus $6.95 shipping). American Mint no longer has a copy of this order form on file. At the time that *** ******* placed her online order, American Mint operated a continuity plan on its website. American Mint no longer operates a continuity plan on its website. Since *** ******* chose to purchase the ****** ***** commemorative coins at the discounted price, she agreed to receive authorized future issues in the collection to preview with no additional obligation to purchase.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as was clearly stated on the website, "By ordering a product at the discounted price, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part." If you do not wish to preview future issues in the collection, please select the Individual Item Only tab above. *** ******* did not select the Individual Item Only tab.
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed only for the items you decide to keep, plus applicable shipping and sales tax. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1- 877-807-MINT."
On July 27, 2022, American Mint instructed its distributor to ship ten (10) ****** ***** - Battle commemorative coins.
On August 15, 2022, American Mint instructed its distributor to ship the next item in The Speeches of ****** ***** Commemorative Coin Collection, the Foreign Policy Speech commemorative coin, as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ******* had ninety days to preview the Foreign Policy Speech commemorative coin for free. She also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.
American Mint did not receive the Foreign Policy Speech commemorative coin as a return nor did it initially receive payment for that item. Therefore, *** ******* continued to receive monthly invoices. On October 4, 2022, American Mint received payment of $86.90 via check # 6518 for the Foreign Policy Speech commemorative coin.
On August 23, 2022, American Mint received an introductory order form in the mail from *** ******* for a ****** ***** commemorative coin. This item is part of the U.S. Presidents Crystal Inlay Collection. We received payment of $24.90 (the coin was $19.95 plus $4.95 shipping) via check # 6506. Enclosed for your review is a copy of the order form voluntarily marked up by *** ******* and returned to American Mint.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part.”
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed only for the items you decide to keep, plus applicable shipping and sales tax. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807- MINT."
On August 25, 2022, American Mint instructed its distributor to ship one (1) ****** ***** commemorative coin along with one (1) **** ** ******* commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ******* had ninety days to preview the **** ** ******* commemorative coin for free. She also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.
American Mint did not receive the **** ** ******* commemorative coin as a return, nor did it initially receive payment for that item. Therefore, *** ******* continued to receive monthly invoices. On September 19, 2022, American Mint received payment of $199.95 via check # **** for the **** ** ******* commemorative coin.
On October 6, 2022, American Mint instructed its distributor to ship the next items in The Speeches of ****** ***** Commemorative Coin Collection and the U.S. Presidents Crystal Inlay Collection, the Pledge of Allegiance commemorative coin and the George Washington commemorative coin, as authorized future issues in the collections to preview with no additional obligation to purchase. Pursuant to the terms of the public offers, *** ******* had ninety days to preview the coins for free. She also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.
American Mint did not receive the Pledge of Allegiance commemorative coin and the George Washington commemorative coin as returns nor did it initially receive payment for those items. Therefore, *** ******* continued to receive monthly invoices. On January 31, 2023, American Mint received payment of $286.85 via check # 6528 as payment for the Pledge of Allegiance commemorative coin and the George Washington commemorative coin.
On December 12, 2022, American Mint received an introductory order form in the mail from *** ******* for a **** ** ******* commemorative coin. This item is part of the Leaders of Freedom Commemorative Coin Collection. We received payment of $19.95 (the coin was $19.95) via check # ****. Enclosed for your review is a copy of the order form voluntarily marked up by *** ******* and returned to American Mint. That order form contains the same terms and conditions as the order form discussed in detail above.
On December 14, 2022, American Mint instructed its distributor to ship one (1) **** ** ******* commemorative coin.
On December 29, 2022, American Mint received introductory order forms in the mail from *** ******* for one (1) American People commemorative coin and one (1) ****** ***** commemorative coin. The ****** ***** commemorative coin is a .999 gold coin. These items are part of the Speeches of President ****** ***** Commemorative Coin Collection and the Greatest U.S. Presidents Rare Gold Coin Collection. We received payment of $49.90 (the American People comm. coin was $19.95 and the ****** ***** coin was $29.95) via check # 6534. Enclosed for your review is a copy of the order forms voluntarily marked up by *** ******* and returned to American Mint.
On January 4, 2023, American Mint instructed its distributor to ship one (1) American People commemorative coin and one (1) ****** ***** commemorative coin.
On January 17, 2023, American Mint received an introductory order form in the mail from *** ******* for a ****** ***** commemorative coin. This item is part of the Greatest U.S. Presidents Rare Gold Coin Collection. The ****** ***** commemorative coin is a .999 gold coin. We received payment of $29.95 (the coin was $29.95) via check # 6542. Enclosed for your review is a copy of the order form voluntarily marked up by *** ******* and returned to American Mint. That order form contains the same terms and conditions as the order form discussed in detail above.
On January 19, 2023, American Mint instructed its distributor to ship a ****** ***** commemorative coin.
On February 2, 2023, American Mint instructed its distributor to ship the next items in The Speeches of ****** ***** Commemorative Coin Collection, the U.S. Presidents Crystal Inlay Collection, the Leaders of Freedom Collection and The Speeches of President ****** ***** Collection, the Nomination Speech commemorative coin, the ******* ******* commemorative coin, the ******* ******* commemorative coin and the Our Movement commemorative coin, as an authorized future issues in the collections to preview with no additional obligation to purchase.
Pursuant to the terms of the public offers, *** ******* had ninety days to preview the Nomination Speech commemorative coin, the ******* ******* commemorative coin, the ******* ******* commemorative coin and the Our Movement commemorative coin for free. She also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number. American Mint did not receive these items as returns, nor did it receive payment for these items. Therefore, *** ******* continues to receive monthly invoices for these items.
On February 6, 2023, American Mint instructed its distributor to ship the next item in the Greatest U.S. Presidents Rare Gold Coin Collection, the ******** ********* commemorative coin, as an authorized future issue in the collection to preview with no additional obligation to purchase. The ******** ********* commemorative coin is a .999 gold coin. Pursuant to the terms of the public offer, *** ******* had ninety days to preview the ******** ********* commemorative coin for free. She also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.
American Mint did not receive the ******** ********* commemorative coin as a return, nor did it initially receive payment for that item. On April 20, 2023, American Mint received payment of $157.90 via check # **** for the ******** ********* commemorative coin.
On February 21, 2023, American Mint instructed its distributor to ship the next item in The Speeches of ****** ***** Commemorative Coin Collection, the Shared Prosperity commemorative coin, as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ******* had ninety days to preview the Shared Prosperity commemorative coin for free. She also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll- free number.
American Mint did not receive the Shared Prosperity commemorative coin as a return nor payment for that item. Therefore, *** ******* continues to receive monthly invoices.
On March 14, 2023, American Mint received an introductory order form in the mail from *** ******* for an 1877 $50 Half Union replica coin. This item is part of the U.S. Pattern Replica Archival Collection. We received payment of $16.90 (the coin was $9.95 plus $6.95 shipping) via check # ****. Enclosed for your review is a copy of the order form voluntarily marked up by *** ******* and returned to American Mint. That order form contains the same terms and conditions as the order form discussed in detail above.
On March 16, 2023, American Mint instructed its distributor to ship an 1877 $50 Half Union replica coin along with one (1) 1879 Quintuple Stella Double Eagle replica coin as an authorized future issue to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ******* had ninety days to preview the 1879 Quintuple Stella Double Eagle replica coin for free. She also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.
American Mint did not receive the 1879 Quintuple Stella Double Eagle as a return nor did it initially receive payment for that item. On April 12, 2023, American Mint received payment of $89.95 via check # **** for the 1879 Quintuple Stella Double Eagle replica coin.
In conclusion, *** ******* placed orders with American Mint and was shipped and billed for merchandise in compliance with the terms clearly printed on the order forms. In order to clear *** *******'s account balance, she will either need to pay $704.65 or return the Nomination Speech commemorative coin, the ******* ******* commemorative coin, the ******* ******* commemorative coin, the Our Movement commemorative coin and the Shared Prosperity commemorative coin. American Mint has mailed *** ******* a postage paid, self-addressed *** ** return label via overnight mail, signature required to use to return the items. The *** ** tracking number for the return label is **** **** ****.
I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
In-house Legal Counsel
Initial Complaint
Date:03/17/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an offer from American Mint for a coin advertised cost of $16.90. I paid for the coin and then when I received the coin, the company included a number of items that were not requested by me. This was in May 2022. I called the company and told customer service that I did not order or want these extraneous items. I packed up the items not ordered by me in the original envelop and returned all of the items minus the coin that I had ordered and paid for. Since that time, I have continually received threatening letters from American Mint. I receive these letters monthly. I have contacted their customer service requesting the documentation on my account to be updated to include the credit for the returned items. I have not received any updated information and I continue to get my monthly threatening letters. As I can see from their rating, I am not the only person who has been victimized by this company.
Business Response
Date: 03/30/2023
March 30, 2023
Dear *** *******:
I am writing in reference to *** *******'s complaint. *** ******* placed an order for an introductory item in The American's Creed - We Follow the Flag Collection. Pursuant to the terms of the public offer clearly printed on the order form which *** ******* voluntarily marked up and returned to American Mint, he was sent one (1) Sovereign Nation commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. *** ******* alleges that he received an offer from American Mint for a coin for $16.90. He further alleges that he paid for and received the coin. He alleges that he received several items that were not requested by him that he returned but continues to receive monthly invoices. American Mint denies these allegations.
American Mint only received the high-quality collective storage display box (free item) and USA flag (free item) as returns. American Mint did not receive the United States of America commemorative coin and the Sovereign Nation commemorative coin as returns. Therefore, *** ******* continued to receive monthly invoices. In order to resolve this complaint, American Mint has written off the remaining balance due for the Sovereign Nation commemorative coin as a return loss. Enclosed is an account cleared letter.
The relevant facts are as follows. We received an introductory order form in the mail from *** ******* on May 9, 2022 for a United States of America commemorative coin. This item is part of the American's Creed - We Follow the Flag Collection. We received payment of $16.90 (the coin was $9.95 plus $6.95 shipping plus sales tax) via check # 8127. Enclosed for your review is a copy of the order form voluntarily marked up by *** ******* and returned to American Mint.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part. If you do not wish to preview future issues in the collection, please x-out this paragraph." *** ******* did not x-out this paragraph.
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. Shipments arrive about once a month. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT."
On May 10, 2022, American Mint instructed its distributor to ship a United States of America commemorative coin along with one (1) Sovereign Nation commemorative coin as an authorized future issue to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ******* had ninety days to preview the Sovereign Nation commemorative coin for free. He also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.
American Mint did not receive the Sovereign Nation commemorative coin as a return nor payment for that item. Therefore, *** ******* continued to receive monthly invoices.
On July 21, 2022, American Mint received a letter from *** ******* wherein he stated that he did not want the Sovereign Nation commemorative coin. At this time, *** *******'s collection was cancelled. *** ******* was advised that he received the Sovereign Nation commemorative coin as an authorized future issue in the collection pursuant to the terms of the American Mint Satisfaction Guarantee paragraph clearly printed on his order form. At this time, *** ******* was sent a postage paid, self-addressed mailing label to use to return the Sovereign Nation commemorative coin.
On August 4, 2022, American Mint received The American's Creed display box (free item) and the USA flag (free item) as returns. No other merchandise was returned.
On January 9, 2023, *** ******* called American Mint regarding an invoice he received. *** ******* alleged that he returned the Sovereign Nation commemorative coin. *** ******* stated that he only kept the United States of America commemorative coin. *** ******* alleged that he should not have a balance. The customer service representative inquired as to when *** ******* allegedly returned the item. Due to technical difficulties, the call had to be ended, but the representative advised *** ******* to call back in 30 minutes for further assistance.
In conclusion, *** ******* was shipped merchandise pursuant to the terms clearly printed on his order form. American Mint did not receive the Sovereign Nation commemorative
coin as a return nor did it receive payment for that item. Although American Mint never received the Sovereign Nation commemorative coin as a return nor payment for that item, it has written off the remaining balance due for that item as a return loss. Enclosed is an account cleared letter.
I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Patrick D.
In-house Legal Counsel
Customer Answer
Date: 03/31/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:02/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 18, 2023, I responded to a mailing that I had won a coin for $16.90 including mailing. The mailing said NOTHING about a second coin at an additional cost of $95.83. I received the coin plus a second coin and an invoice for $95.83. I am refusing to pay the additional cost or return the coins until I receive a prepaid return label plus my initial cost of $16.90.I have emailed the American Mint and have not received a response. I beleive their mailing is deceptive and does not mention a second coin or the additional cost. The coins are not worth even the original cost of $16.90 and are not collector grade.**************
Business Response
Date: 02/10/2023
February 10, 2023

Dear *** *******:
I am writing in reference to *** *****' complaint. *** ***** placed an order for an introductory item in the High-Relief Silver Dollar Proof Archival Collection. Pursuant to the terms clearly printed on the order form which *** ***** voluntarily marked up and returned to American Mint, he was sent one (1) 1928-S Peace Silver Dollar High-Relief Proof Archival Edition replica coin as an authorized future issue in the collection to preview with no additional obligation to purchase. Contrary to *** *****' allegations, these are high quality items. The advertisement made no representation that the replica coin was collector grade. *** ***** alleges that he responded to an advertisement that offered a coin for $16.90 including shipping. He further alleges that the advertisement was deceptive because it did not disclose that he would receive a second coin or that there would be additional costs. American Mint denies these allegations.
*** *****'s order form, which he voluntarily marked up, signed and returned to American Mint, clearly expressed that he would receive authorized future issues in his collection to preview at the regular price with no additional obligation to purchase and that he could return unwanted items at American Mint's expense within 90 days for a full credit or refund. Per these terms, *** ***** was not obligated to purchase any items sent to preview. Furthermore, the advertisement and order form clearly indicated that the regular price of the 1921 Peace Silver Dollar High-Relief Proof Archival Edition replica coin is $89.95, which is also the regular price for each item in the collection (plus applicable shipping and sales tax). Per the terms of the public offer, *** ***** received the 1921 Peace Silver Dollar High-Relief Proof Archival Edition replica coin at its advertised discounted price of $16.90 plus sales tax. *** ***** did not return nor pay for the 1928-S Peace Silver Dollar High-Relief Proof Archival Edition replica coin. Upon expiration of the free preview period, American Mint therefore began to bill *** ***** in compliance with the terms of his order form. On February 6, 2023, to resolve this matter, American Mint made a onetime exception and wrote off the remaining balance due for the 1928-S Peace Silver Dollar High Relief Archival Edition replica coin.
The relevant facts are as follows. On January 25, 2023, American Mint received an introductory order form in the mail from *** ***** for a 1921 Peace Silver Dollar High-Relief Archival Edition replica coin. This item is part of the High-Relief Silver Dollar Proof Archival Collection. We received payment of $16.90 (the coin was $9.95 plus $6.95 plus sales tax). Enclosed for your review is a copy of the order form voluntarily marked up by *** ***** and returned to American Mint.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part. If you do not wish to preview future issues in the collection, please x-out this paragraph." *** ***** did not x-out this paragraph.
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT."
On January 26, 2023, American Mint instructed its distributor to ship a 1921 Peace Silver Dollar High-Relief Archival replica coin along with one (1) 1928-S Peace Silver Dollar High- Relief Archival Edition replica coin as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ***** had ninety days to preview the 1928-S Peace Silver Dollar High-Relief Archival Edition replica coin for free. He also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.
On February 6, 2023, American Mint customer service received an e-mail from *** *****. *** ***** was upset about receiving an additional item to preview. As a courtesy to *** *****, American Mint wrote off the remaining balance due for the 1928-S Peace Silver Dollar High-Relief Archival Edition replica coin and cleared *** *****' account balance at that time. Enclosed is an account cleared letter. I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Patrick D******
In-house Legal Counsel
Customer Answer
Date: 02/11/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:01/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I file this complaint on behalf of *********************, my recently widowed 95-year-old mother. During a visit with my mom on January 22, 2023, we discovered an invoice for $109.18 from American Mint dated 12.29.2022 (Account#: *********, Invoice #: ******** and a threatening collection letter addressed to our mom accusing her of being SERIOUSLY DELINQUENT with a threat to transfer her account to a Credit and *********************** while warning her not to let this matter escalate. The invoice amount references a single ************************************** coin with Certificate of Authenticity #***** from American Mint. We have verified that she has this coin; she does not remember ordering it. We found additional payments to American Mint in my mothers checkbook records, but no invoices to explain these payments: 6.25.2022 Check#**** $199.00 7.16.2022Check#****$ ***** 8.2.2022Check#****$ ***** On 1.24.23, I contacted American Mint Agent ***** ( ID ******. He stated that terms and conditions (presumably attached to my mother's purchases) triggered shipment of the ********* coin without my moms consent. She was unaware that her purchases obligated her to pay for eight more coins. ***** has canceled the additional coin shipments and is sending a return label for the ********* coin to effect termination of these “terms and conditions.” We understand it will take 13 business days for the label to arrive (by 2.10.2023). When American Mint has the coin, they will confirm receipt and revocation of the invoice. We also insist that American Mint cease all future contact with our mother. ***** says our mother may continue to receive “automated mail” for a 90-day period. We will monitor her mail and expect American Mint to cease all communication with our mother on or before 4.30.23. My sisters and I are watching over our mother, but we realize that many other vulnerable, elderly people targeted by American Mints predatory business practices may not be so fortunate.
Business Response
Date: 02/01/2023
February 1, 2023
Dear *** *******:
I am writing in reference to ****** ******'s complaint. *** ****** ****** identifies herself as the daughter of **** ******. *** **** ****** is a customer of American Mint. This response will address the allegations raised by ****** ****** concerning *** **** ******'s account with American Mint.
**. ****** ******'s complaint addresses two separate orders that *** **** ****** voluntarily placed with American Mint. The first order was for a complete set of replica coins. Her second order was for an introductory item in a commemorative coin collection. The terms and conditions for each order were prominently displayed on the order forms that *** **** ****** marked up, signed, and returned to American Mint. Pursuant to the terms of the public offer clearly printed on the second order form, American Mint periodically sent authorized future issues in the collection to preview with no additional obligation to purchase. Prior to receipt of any correspondence from the BBB, in response to **. ****** ******'s direct communications, American Mint wrote off the balance due for an authorized future issue that *** **** ****** had neither returned nor paid for, issued an account cleared letter, and removed *** **** ****** from its mailing list. Although these actions resolved the Complaint, American Mint provides additional explanation in response to **. ****** ******'s concerns.
**. ****** ****** alleges that her mother did not have invoices corresponding with check nos. **** and ****. These checks are related to *** **** ******'s first order for a complete set of replica coins. On July 1, 2022, American Mint received an order form in the mail from *** **** ****** for a Coinage of the CA Gold Rush Replica complete set of twenty- four (24) coins. We received payment of $199.00 (the complete set was $199.00 plus sales tax) via check # **** (it is believed this is the check referred to by **. ****** ****** as check no. ****). Enclosed for your review is a copy of the order form voluntarily marked up by *** ****** and returned to American Mint. Also enclosed is a copy of the check *** ****** voluntarily marked up, signed and returned to American Mint. Although American Mint did not initially receive the sales tax due on this order, on July 5, 2022, American Mint instructed its distributor to ship a Coinage of the CA Gold Rush complete replica set out of good faith. On July 21, 2022, American Mint received an additional payment of $27.85 via check # ****. This amount covered the unpaid sales tax due on this order as well as the balance of $16.90 due for
the ****** ***** commemorative coin from *** ******'s subsequent order discussed below. Enclosed is a copy of check # **** which *** ****** voluntarily marked up, signed and returned to American Mint.
**. ****** ****** next alleges that her mother did not have an invoice corresponding with check no. ****. As explained below, this check was related to *** **** ******'s second order for an introductory item in a commemorative coin collection. On July 21, 2022, American Mint received an introductory order form in the mail from *** ****** for a ****** ***** commemorative coin. This item is part of the Presidents of the USA commemorative coin collection. American Mint applied the credit of $16.90 (the coin was $9.95 plus $6.95 shipping plus sales tax) from check # 7074 above to cover the balance for the ****** ***** commemorative coin. Enclosed for your review is a copy of the order form voluntarily marked up by *** ****** and returned to American Mint.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service."
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. Shipments arrive about once a month. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT."
On July 22, 2022, American Mint instructed its distributor to ship a ****** ***** commemorative coin along with one (1) ****** ********* + TL commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ****** had ninety days to preview the ****** ********* TL commemorative coin for free. She also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number. Even if *** **** ****** had not read the order form, all of American Mint's shipments contain a returns information form with instructions to return any unwanted item at American Mint's expense as well as American Mint's toll-free customer service telephone number.
American Mint did not receive the ****** ********* + TL commemorative coin as a return. Therefore, *** ****** continued to receive monthly invoices. On August 10, 2022, American Mint received payment of $85.28 via check # **** for the ****** ********* + TL commemorative coin. Enclosed is a copy of check # **** that *** ****** voluntarily marked up, signed and returned to American Mint.
On August 11, 2022, American Mint instructed its distributor to ship the next item in the Presidents of the USA commemorative coin collection, the ******** ** ********* + TL commemorative coin, as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer and as explained on the returns information form, *** ****** had ninety days to preview the ******** ** ********* + TL commemorative coin for free. She also had the right to cancel the authorized future service at any time by contacting American Mint at its toll-free number.
American Mint did not receive the ******** ** ********* + TL commemorative coin as a return nor payment for that item. Therefore, *** ****** continued to receive monthly invoices. **. ****** ****** alleges that American Mint shipped the ******** ** ********* + TL commemorative coin without her mom's express knowledge or consent and that her mother was "unaware that one of her purchases obligated her to receive and pay for eight additional coins." American Mint denies this allegation because it does not accurately describe the terms and conditions of the offer. As discussed above, the order form that *** **** ****** voluntarily marked up, signed, and returned to American Mint expressly stated that she would receive authorized future issues in her collection to preview at the regular price with no obligation to purchase and that she could return unwanted items at American Mint's expense within ninety days for a full credit or refund. She was never obligated to pay for any coin sent to her, much less "eight additional coins." She was also entitled to return any unwanted coins at American Mint's expense within 90 days.
**. ****** ****** also alleges that American Mint targets elderly people with predatory business practices. American Mint denies this allegation. American Mint does not target the elderly. Prior to **. ****** ******'s complaint, American Mint had no record of *** **** ******'s age as American Mint does not collect this information. Furthermore, *** **** ****** never gave any indication that she was not competent to handle her own affairs. *** **** ****** marked up, signed, and returned the order forms, and she wrote out checks corresponding with her orders. American Mint simply had no reason to believe that *** **** ****** was elderly or in fragile health. As soon as American Mint received notice of these issues, in response to **. ****** ******'s direct communication, American Mint made a onetime exception and wrote off the remaining balance due for the ******** ** ********* + TL commemorative coin. *** ****** may keep the ******** ** ********* commemorative coin at no charge.

Enclosed is an account cleared letter. I trust this resolves the complaint.
Sincerely,
Patrick D******
In-house Legal Counsel
Initial Complaint
Date:01/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a collection notice for a product I never purchased or signed up for . I never authorized anything to be purchased under my name with this company .
Business Response
Date: 01/11/2023
January 11, 2023
Dear *** *******:

I am writing in reference to *** ******s' complaint* *** ******* placed an order for a Fort Knox Gold Vault commemorative coin. This item is the introductory item in the U.S. History of Gold commemorative coin collection. Pursuant to the terms of the public offer clearly printed on the order form that *** ******* voluntarily marked up and returned to American Mint, he was sent one (1) First U.S. Gold commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. *** ******* alleges that he received a collection notice for a product that he never purchased or signed up for. He further alleges that he never authorized anything to be purchased under his name from American Mint. American Mint denies these allegations.
*** ******s' order form, which he voluntarily marked up, signed and returned to American Mint, proves that he placed an order for a Fort Knox Gold Vault commemorative coin. Furthermore, his order form clearly expressed that he would receive authorized future issues in his collection to preview with no additional obligation to purchase and that he could return unwanted items at American Mint's expense within 90 days for a full credit or refund. *** ******* never returned nor paid for the First U.S. Gold commemorative coin. Therefore, he continued to receive monthly invoices. Although *** ******* did not return the First U.S. Gold commemorative coin or pay for that item, American Mint made a onetime exception and wrote off the remaining balance due for that item on January 10, 2023.
The relevant facts are as follows. We received an introductory order form in the mail from *** ******* on June 30, 2022 for a Fort Knox Gold Vault commemorative coin. This item is a .585 solid gold item and is part of the U.S. History of Gold commemorative coin collection. We received a credit card payment of $18.31 (the coin was $9.95 plus $6.95 shipping plus sales tax). Enclosed for your review is a copy of the order form that *** ******* voluntarily marked up and returned to American Mint.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part. If you do not wish to preview future issues in the collection, please x-out this paragraph." *** ******* did not x-out this paragraph.
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. If you pay by credit card, future shipments will not be charged until 25 days after the invoice date. Shipments arrive about once a month. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT."
On July 1, 2022, American Mint instructed its distributor to ship a Fort Knox Gold Vault commemorative coin along with one (1) First U.S. Gold commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. The First U.S. Gold commemorative coin is also a .585 solid gold item. Pursuant to the terms of the public offer, *** ******* had ninety days to preview the First U.S. Gold commemorative coin for free. He also had the right to cancel the authorized future service at any time by contacting American Mint at its toll-free number. American Mint did not receive the First U.S. Gold commemorative coin as a return nor payment for that item. Therefore, *** ******* continued to receive monthly invoices. Although American Mint did not receive the First U.S. Gold as a return nor payment for that item, it made a onetime exception and wrote off the remaining balance due for that item. Enclosed is an account cleared letter.
I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Patrick D******
In-house Legal Counsel
Initial Complaint
Date:12/20/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
American Mint mailed me a commemorative coin that I did not order, desire or keep 10/04/2022. I returned the coin 10/06/2022 along with a return form and in a post-paid envelope which American Mint furnished me. American Mint has mailed me invoices and assigned me an account number ********* on 11/07/2022 and 11/28/2022. I have called them and written to their customer service 11/15/2022 and 12/13/2022 and have received no response from them. I need assistance in resolving this improper billing for something I do not have or want. Thank you
Business Response
Date: 12/29/2022
December 29, 2022
Dear *** *******:
I am writing in reference to *** ****'s complaint. *** **** placed an order for an introductory item in the Keep America Great Collection. Pursuant to the terms of the public offer clearly printed on the order form which *** **** voluntarily marked up and returned to American Mint, he was sent one (1) Our Future commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. *** **** alleges that American Mint mailed him a commemorative coin that he did not order. He further alleges that he returned the unordered coin with American Mint's prepaid envelope but continued to receive monthly invoices for that item. American Mint denies these allegations.
Contrary to *** ****'s allegations, American Mint does not send and bill its customers for unordered merchandise. *** ****'s order form, which he voluntarily marked up, signed and returned to American Mint, proves that he placed an order for a ***** - Second Amendment commemorative coin. Furthermore, *** ****'s order form clearly expressed that he would also receive authorized future issues in his collection to preview with no additional obligation to purchase and that he could return unwanted items at American Mint's expense within ninety days for a full credit or refund. American Mint did not receive the Our Future commemorative coin as a return. Therefore, *** **** continued to receive monthly invoices for that item. It appears that *** **** used the prepaid envelope sent with his initial order to return the Our Future commemorative coin. This envelope is not intended or designated for returning coins, but rather, it is intended for customers to use to return payments. The coin's weight may have caused it to become dislodged from the envelope at the time it was sorted at the USPS facility. Although American Mint did not receive the Our Future commemorative as a return nor payment for that item, it processed the Our Future commemorative coin as a return loss on December 21, 2022 and cleared *** ****'s account balance. Enclosed is an account cleared letter.
The relevant facts are as follows. American Mint received an introductory order form in the mail from *** **** on September 28, 2022 for a ***** - Second Amendment commemorative coin. This item is part of the Keep America Great Collection. We received payment of $9.95 (the coin was $9.95 plus sales tax) via check # ****. Enclosed for your review is a copy of the order form voluntarily marked up by *** **** and returned to American Mint.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service."
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. Shipments arrive about once a month. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT.”
On September 29, 2022, American Mint instructed its distributor to ship a Trump- Second Amendment commemorative coin along with one (1) Our Future commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** **** had ninety days to preview the Our Future commemorative coin for free. He also had the right to cancel the authorized future service at anytime by contacting American Mint at its toll-free number.
American Mint did not receive the Our Future commemorative coin as a return nor payment for that item. Therefore, *** **** continued to receive monthly invoices.
On October 6, 2022, *** ****'s wife, *****, called American Mint customer service. She stated that *** **** had returned the Our Future commemorative coin on his own. Customer service advised ***** that American Mint was not responsible for items returned without the use of its return labels. American Mint can only track its own return labels. Like *** ****'s allegations in his complaint, ***** alleged that *** **** placed the Our Future commemorative coin in American Mint's envelope along with the return information form. At this time, *** ****'s collection was cancelled. ***** was advised that he was shipped the Our Future commemorative coin as an authorized future issue in his collection to preview with no additional obligation to purchase pursuant to the terms and conditions clearly printed on his order form. Since *** **** had just mailed out the Our Future commemorative coin, customer service advised ***** to allow additional time for American Mint to receive the item as a return. Other than *****'s call on October 6, 2022, American Mint has no other records of any contacts from ***** or *** ****.
In conclusion, *** **** placed an order for a ***** - Second Amendment commemorative coin. Pursuant to the terms clearly printed on his order form, he was also shipped one (1) Our Future commemorative coin to preview with no additional obligation to purchase. American Mint never received the Our Future commemorative coin as a return nor payment for that item. Therefore, *** **** continued to receive monthly invoices. *** **** could have contacted American Mint for a postage paid, self-addressed mailing label. Although American Mint did not receive the Our Future commemorative coin as a return nor payment for that item, American Mint processed that item as a return loss and wrote off the remaining balance due for that item. Enclosed is an account cleared letter.
I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Patrick D******
In-house Legal Counsel
Customer Answer
Date: 12/30/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks for your help in resolving this problem. Thanks to American Mint for doing the right thing since there was no mention of a designated coin envelope in the initial order material.

Regards,

*****************
Initial Complaint
Date:11/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started receiving emails from this company saying I owe them money for items I did not purchase. They have sent my information to a collection agency without even contacting me. I DO NOT owe them any money. Im a Federal Law Enforcement Officer and I DO NOT need this on my background checks. I pay my bills. That is why my credit score is about 830
Business Response
Date: 11/30/2022
November 30, 2022
Dear *** *******:

I am writing in reference to *** *****'s complaint. American Mint received an online order from *** ***** on January 18, 2021 for a ****** ***** - Battle commemorative coin. The ****** ***** - Battle commemorative coin is a .585 solid gold item and is part of The Speeches of ****** ***** commemorative coin collection. American Mint received a credit card payment of $136.90 (the coin was $129.95 with $6.95 shipping). Enclosed for your review is a copy of the order received from *** *****. On January 25, 2021, American Mint instructed its distributor to ship a ****** ***** - Battle commemorative coin.
At the time *** ***** placed her order online, American Mint offered the item *** ***** ordered as part of a collection under the "Collect and Save" option. *** ***** selected the "Collect and Save" option. Per the terms of the public offer then clearly stated on the website, *** ***** was also shipped one (1) ****** ***** - Pledge commemorative coin on February 12, 2021 as an authorized future issue to preview with no additional obligation to purchase. The ****** ***** – Pledge commemorative coin is also a solid .585 gold coin.
American Mint did not receive the ****** ***** - Pledge commemorative coin as a return nor payment for that item. Therefore, *** ***** continued to receive monthly invoices, acquired late fees and her account was referred to a collection agency on January 13, 2022. *** ***** alleges that she received collection notices from the collection agency for items that she did not purchase. Contrary to *** *****'s allegations, American Mint only shipped and billed *** ***** for merchandise in compliance with the terms of the order form.
To resolve this complaint, American Mint made a onetime exception and has written off the remaining balance of $159.40 due for the ****** ***** - Pledge commemorative coin. *** ***** has a zero account balance. Enclosed is an account cleared letter. *** ***** should allow up to thirty days for all collection activity from the collection agency to completely cease.
I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.

Sincerely,
Patrick D******
In-house Legal Counsel
Initial Complaint
Date:11/24/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a bill about 5 months ago for a product I never ordered or received. Apparently this company bills for unsolicited/undelivered products. I ignored this issue for five months assuming this was a scam/mail fraud. Tone of their letters is increasingly hostile. Please warn the public.
Business Response
Date: 11/30/2022
November 30, 2022
Dear *** *******:

I am writing in reference to *** *******'s complaint. *** ******* placed an order for an introductory item in The Speeches of ****** ***** commemorative coin collection. Pursuant to the terms of the public offer clearly printed on the order form which *** ******* voluntarily marked up and returned to American Mint, he was sent one (1) ****** ***** - Energy commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. Upon expiration of the free preview period, American Mint began to bill *** ******* for the ****** ***** - Energy commemorative coin after he never returned nor paid for that item.
*** ******* alleges that he received invoices for merchandise that he did not order nor receive. American Mint denies these allegations. Enclosed, are copies of *** *******'s order form and check # 9496 which he voluntarily marked up, signed and returned to American Mint. The order form and check clearly demonstrate that *** ******* placed an order for a ****** ***** - Battle commemorative coin. *** ******* never contacted American Mint regarding his order. American Mint has processed *** *******'s order as a post loss and cleared his remaining balance due for the ****** ***** - Energy commemorative coin. *** ******* will receive a refund check in the amount of $16.90 within the next 2-4 weeks for the ****** ***** - Battle commemorative coin.
The relevant facts are as follows. American Mint received an introductory order form in the mail from *** ******* on May 27, 2022 for a ****** ***** - Battle commemorative coin. This item is part of The Speeches of ****** ***** commemorative coin collection. We received payment of $16.90 (the coin was $9.95 plus $6.95 plus sales tax) via check # ****. Enclosed for your review is a copy of the order form and check voluntarily marked up and returned to American Mint.
As offered to the public, an initial order in the collection entitles all orderers to receive future issues in the collection. Specifically, as clearly printed on the form, "By returning this form, you will have the privilege of receiving future issues in the collection through our FREE in-home approval service. No further action is required on your part. If you do not wish to preview future issues in the collection, please x-out this paragraph." *** ******* did not x-out this paragraph.
Moreover, in its "Satisfaction Guarantee" American Mint informs each orderer that they have the right to refuse receipt of future issues. American Mint explains: "You will be billed at the regular price for the items you decide to keep, plus applicable shipping and sales tax. Shipments arrive about once a month. You are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our cost for replacement, credit or refund." Moreover, American Mint points out to each orderer that, "[y]ou can cancel this service at any time by calling toll-free 1-877-807-MINT."
On May 31, 2022, American Mint instructed its distributor to ship a ****** *****- Battle commemorative coin along with one (1) ****** ***** - Energy commemorative coin as an authorized future issue in the collection to preview with no additional obligation to purchase. Pursuant to the terms of the public offer, *** ******* had ninety days to preview the ****** ***** - Energy commemorative coin for free. He also had the right to cancel the authorized future service at any time by contacting American Mint at its toll-free number. American Mint did not receive the ****** ***** - Energy commemorative coin as a return nor payment for that item. Therefore, *** ******* continued to receive monthly invoices.
In conclusion, *** ******* was shipped merchandise pursuant to the terms of the public offer clearly printed on his order form. *** ******* alleges that he did not receive his above- mentioned order. American Mint has processed *** *******'s order as a post loss and cleared his remaining balance due for the ****** ***** - Energy commemorative coin. Enclosed is an account cleared letter. *** ******* will receive a refund check in the amount of $16.90 within the next 2-4 weeks for the ****** ***** - Battle commemorative coin.
I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Patrick D******
In-house Legal Counsel
Customer Answer
Date: 11/30/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:11/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an individual collector's coin from Americanmint.com online and paid using ******. I received a receipt from ****** for that purchase. I received the coin I ordered. However, a month later another coin that I did not order arrived in the mail asking for payment of $155.30 if I'd like to purchase this coin or I can return it and not be charged. I did not ask for this coin, so why then would I have to return something I did not ask for and further more pay for shipping to send it back! I phoned the company ************** and they said I had enrolled in the collection program (which I told them I did not). I asked them to show me proof where it says I opted in for such a program and they could not, but instead explained how I enrolled myself in this program. So I repeated the question and asked them if that is the case, where in writing is my confirmation of enrollment and they couldn't answer that. I asked them to tell me how I would have enrolled and they told me where the option for that was at check out. I followed their instructions to see this option and saw there was no such option when checking out. What is really most strange is this is the 2nd verse coin which is not even available on their website to purchase, nor any information about a 2nd verse coin when purchasing the coin I did to say there is 2 coins available in that collection. They said they would send me a shipping label with shipping paid for to my email address. No label was received. I called back few days later and asked them to resend. They confirmed the email address but still no label. I called them 3rd time and asked them to send the shipping label to my husbands email address and again no label was received. Please assist me in this matter as this is a con or a scam! I certainly do not want to be sent a charge or collections note for a coin I did not request to purchase. The coin I ORIGINALLY purchased is the one on their website "God Save the Queen".
Business Response
Date: 11/11/2022
November 11, 2022

Dear *** *******,
I am writing in reference to *** *********'s complaint. On September 8, 2022, *** ********* placed an online order for a 1st Verse - National Anthem commemorative coin. This is the introductory item in the God Save the Queen Collection. *** ********* remitted a credit card payment of $28.10 (the coin was $19.95; the shipping and handling was $6.95 plus sales tax) for the 1st Verse - National Anthem commemorative coin. *** ********* was shipped one (1) 1st Verse - National Anthem commemorative coin on September 12, 2022. Pursuant to the terms and conditions clearly stated on the website at that time, *** ********* was later shipped one (1) 2nd Verse - National Anthem commemorative coin on October 17, 2022 as an authorized future issue in the collection to preview with no additional obligation to purchase. *** ********* alleges that she was enrolled in the collection program although the collection program and its terms and conditions were never disclosed to her. American Mint denies these allegations.
American Mint voluntarily ceased selling merchandise online as part of collections, also known as continuity plans, approximately on September 30, 2022. Therefore, the terms and conditions of the continuity plan no longer appear on the website. At the time *** ********* voluntarily placed her order online on September 8, 2022, the continuity plan was still offered on the website under the "Collect and Save" option. Since *** ********* chose to purchase the introductory item at the advertised discounted price under the "Collect and Save" option, she gave her affirmative consent to receive authorized future issues in her collection to preview with no additional obligation to purchase pursuant to the terms and conditions of the public offer that were clearly stated on the website. Enclosed, is a sample order form like the one that *** ********* voluntarily completed and submitted to American Mint online on September 8, 2022. In addition to the product page, I have also enclosed copies of the shopping cart page and the checkout page which each clearly disclose that *** ********* would receive authorized future issues to preview in her collection. Thus, *** ********* was informed three separate times before check out that she would receive authorized future issues in her collection to preview.
It appears that *** ********* recently searched American Mint's website after September 30, 2022 in order to locate the existence of the collection program she voluntarily enrolled in as well as its terms and conditions. *** ********* would not have located the collection program she enrolled in nor would she have found its terms and conditions anywhere on the website since American Mint ceased selling items as part of collections on September 30, 2022. The item *** ********* purchased, the 1st Verse – National Anthem commemorative coin, is still offered on American Mint's website. However, it is now only offered as an individual item only at the item's regular price.
*** ********* admits to receiving the introductory item and authorized future issue in her collection. Subsequent to the receipt of her authorized future issue, *** ********* called American Mint twice on November 4, 2022, once on November 8, 2022 and she e-mailed American Mint on November 9, 2022. After each contact with the customer, American Mint customer service promptly e-mailed *** ********* a postage paid, self-addressed mailing label to use to return the 2nd Verse - National Anthem commemorative coin per her request.
In total, *** ********* was e-mailed four postage paid, self-addressed mailing labels to use to return the 2nd Verse - National Anthem commemorative coin. Enclosed is a confirmation page showing that four separate prepaid labels were generated for *** *********. This page also shows that according to the labels' tracking number, *** ********* did not use any of the labels to return her merchandise. *** ********* admitted to American Mint customer service in an e-mail dated November 9, 2022 that she received the latest prepaid label. Enclosed, is a copy of this e-mail from *** ********* to customer service. As of the date of this response, *** ********* did not use any of the prepaid labels to return the 2nd Verse - National Anthem commemorative coin or the 1st Verse - National Anthem commemorative coin.
On November 4, 2022, *** ********* called American Mint regarding an invoice she received for the 2nd Verse - National Anthem commemorative coin. She alleged that she ordered and received the 1st Verse - National Anthem commemorative coin, but later received an additional unordered coin, the 2nd Verse - National Anthem commemorative coin, and invoice although she alleges that it was not disclosed to her on the website that the item would be shipped or billed to her. American Mint denies these allegations.
Contrary to *** *********'s allegations, the customer service representative explained to *** ********* that when she placed the order for the 1st Verse - National Anthem commemorative coin on September 8, 2022, she was opened into a collection per the terms and conditions clearly stated on the website. The representative explained that *** ********* was given two choices, either the "Collect and Save" option or the "Individual Item Only" option and that she opted to purchase the introductory item at the discounted price under the "Collect and Save” option. Therefore, she gave her affirmative consent to receive authorized future issues in her collection to preview pursuant to the terms and conditions of the Satisfaction Guarantee paragraph clearly stated on the website at the time the order was placed. *** ********* was advised that at the time of her order, she could have purchased only the 1st Verse - National Anthem commemorative coin at the regular price if she had selected the "Individual Item Only" tab, and that the website advised her that the item was part of a larger collection before she clicked "Add to shopping cart."
*** ********* stated that when you purchase the 1st Verse - National Anthem commemorative coin on the website, there is only one option, the "Individual Item Only" option, and that there was no mention of a collection or a "Collect and Save" option to select. Instead, she states that you click 1 total, then click "Add to shopping cart" and then pay for the item. Contrary to *** *********'s allegations, she only saw the "Individual Item Only" tab on the website when she recently viewed it because American Mint ceased selling collections on its website on September 30, 2022. *** ********* was advised that she selected the "Collect and Save" option when she placed her order on September 8, 2022 wherein, she opted to receive the 1st Verse - National Anthem at the advertised discounted price of $19.95 (plus shipping and sales tax) and to receive authorized future issues in her collection to preview with no additional obligation to purchase.
*** ********* stated that she was not interested in keeping the 2nd Verse - National Anthem commemorative coin. At this time, *** *********'s collection was cancelled. She was e-mailed a postage paid, self-addressed mailing label per *** *********'s request. *** ********* was advised to place the 2nd Verse - National Anthem commemorative coin back in its original package and properly secure the package, place the prepaid label over the package and hand it over to her local mail carrier. *** ********* was advised that once she shipped her returns, she could call customer service to confirm that American Mint received her returns. American Mint can track packages that utilize its mailing labels.
On November 4, 2022, *** ********* called customer service again later that day. She indicated that she had not yet received the prepaid shipping label in her inbox. *** ********* was advised that it showed on the account that the prepaid label was created and sent. At this time, the representative resent a second postage paid, self-addressed mailing label to *** *********. *** ********* was advised that for prepaid labels e-mailed, it should take 3-5 minutes to receive. *** ********* was advised to call back if she did not receive the prepaid label.
On November 8, 2022, *** ********* called customer service and stated that she still did not receive the shipping labels previously sent to her e-mail address. *** ********* was advised that two prepaid labels were previously sent to her e-mail address. *** ********* gave customer service her husband's e-mail address to see if he could receive a prepaid label. At this time, customer service sent *** *********'s husband a postage paid, self-addressed label to use to return the 2nd Verse - National Anthem commemorative coin.
On November 9, 2022, American Mint received an e-mail (enclosed) from *** ********* wherein she alleged that she still had not received any of the prepaid labels previously sent to her. In her e-mail, *** ********* essentially reiterated all the allegations she previously made. American Mint denies all the allegations *** ********* made in her e-mail for the same reasons set forth above.
On November 9, 2022, customer service sent *** ********* an e-mail (enclosed) wherein they attached a fourth postage paid, self-addressed mailing label for use with returning the 2nd Verse - National Anthem commemorative coin. On November 9, 2022, American Mint received a second e-mail (enclosed) from *** ********* wherein she admitted that she received the fourth postage paid, self-addressed mailing label.
In conclusion, *** ********* placed an online order on September 8, 2022 for a 1st Verse - National Anthem commemorative coin. This item is the introductory item in the God Save the Queen Collection. American Mint clearly and conspicuously disclosed the existence of its continuity plan and all the material terms and conditions of its collection program at or before the time of purchase. *** ********* could not locate these disclosures for the item she ordered online after recently viewing the website because American Mint no longer sells merchandise online that is part of continuity plans. As of the date of this response, *** ********* has not used any of the prepaid labels to return the 2nd Verse - National Anthem commemorative coin although she admitted to receiving the most recent prepaid label. American Mint acts in good faith with its customers. Although American Mint never received the 2nd Verse - National Anthem commemorative coin as a return nor did it receive payment for that item, it made a onetime exception and wrote off the remaining balance due for the 2nd Verse - National Anthem commemorative coin. Enclosed is an account cleared letter. In addition, although American Mint never received the 1st Verse - National Anthem commemorative coin as a return, American Mint will make a onetime exception and issue *** *********'s credit card a full refund of $28.10 for the 1st Verse - National Anthem commemorative coin. *** ********* should expect to receive her refund within the next 3-5 business days. I trust this resolves the complaint. Please let me know if you need anything further. Thank you for your assistance in settling this matter.
Sincerely,
Patrick D
In-house Legal Counsel

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